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Room Attendant   Sanctuary Lodge at Splash Canyon, Wisconsin Dells, WI

What You'll Do

The Room Attendant promotes a positive image of the resort to our guests and owners by providing a high level of cleanliness and customer service.

  • Enters and prepares the room for cleaning
  • Dust the room and furniture, vacuums carpet and mops floors
  • Clean bathrooms, removing soil, dirt/soap build-up and hair from bathroom mirror, vanity, sink toilet, shower walls, bathtub, shower curtain and floor
  • Replenish guestroom and bath supplies; facial, toilet tissue and bathroom amenities in correct amount and location
  • Clean closets and door tracts on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack
  • Remove dirty bed linen and make-up bed with clean linen
  • Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning, etc.) as required
  • Perform minor maintenance duties such as changing of light bulbs, filters, etc.
  • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day, maintaining positive guest relations at all times
  • Be familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately
  • Attend to and resolve guest calls, guest requests and guest complaints.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas
  • Authorize to enter in guestrooms for cleaning and providing turndown services as per requirement
  • Responsible for following the standard operating procedures
  • Responsible for achieving and exceeding the guest satisfaction score
  • Update status of rooms cleaned on assignment sheet
  • Return and restock cart at end of shift
  • All other duties as assigned
Benefits, Compensation, Training

This is a Full-time position.

Capital Vacations offers employees with competitive compensation and benefits programs, which include but are not limited to; medical, dental, vision, life insurance, disability, 401K, discounted condo stays, paid time off and paid Holidays.



Education, Essential Training / Certifications and Experience:

  • High School Diploma/GED
  • Previous hotel-related experience desired

Skills, Knowledge and Abilities:

  • Must have high energy with a passion for cleanliness
  • Attention to detail
  • Ability to multi-task
  • Ability to work in a fast-paced environment with accuracy in a timely manner
  • Strive to improve quality of work
  • Ability to maintain professional conduct at all times
  • Flexible schedule, ability to work evenings, weekends and holidays