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Hospitality Specialist - Night Auditor   Wisconsin Dells

What You'll Do

The Auditor will be responsible for all EOD accounting functions and will need to communicate with the security team to ensure the safety of our guests. The ideal applicant should be capable of working autonomously with no one to assist him or her with basic functions, such as checking guests in and out, reconciling accounts, communicating with housekeeping and maintenance and taking initiative for necessary tasks. A flexible schedule and a willingness to work overtime when necessary are essential.

Responsibilities
  • Responsibilities listed may not apply to all locations
  • Greets guests courteously and registers guests into the resort
  • Assist with the maintenance and control of room inventory and availability
  • Possesses knowledge of all resort services
  • Maintains knowledge of reservation and billing system
  • Possesses knowledge of resorts cash and credit card policies and procedures
  • Possesses knowledge of the resorts products, rates, and special programs
  • Answers company telephone or switchboard promptly and in a professional manner
  • Ensures that all transactions for the day of the audit are accounted for and processed correctly in the property management and relevant computer systems
  • Ensures that all reports are printed and distributed to appropriate departments, head of department and corporate
  • Distributes guest, administrative mail and packages
  • Possesses knowledge of the resort emergency procedures and how to implement them
  • Completes check-in packages and procedures for each guest/owner
  • Completes check-out procedures for guest/owner
  • Works closely with all departments to ensure guest satisfaction
  • Assist guests with inquiries, requests, and complaints
  • Maintains a professional and neat working area
  • Maintains a professional and neat appearance while on duty
  • Performs all related duties as assigned
Benefits, Compensation, Training

Part-time position

Qualifications

Education, Essential Training/Certifications, and Experience:

  • High School Diploma/GED
  • One-year experience working as Night Auditor is preferred
  • One-year Hotel Front Desk experience

Skills, Knowledge, and Abilities: 

  • Basic Accounting knowledge
  • Knowledge of hotel property management systems preferred
  • Excellent verbal and written communication skills
  • Excellent customer service skills
  • Excellent math skills
  • Attention to detail
  • Good problem-solving skills
  • Ability to multi-tasks
  • Flexible schedule, ability to work weekends and holidays