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Customer Relations Specialist   Myrtle Beach, SC

What You'll Do

Customer Relations Specialist are the resolution point for our owners by providing information and resolving issues.

Responsibilities
  • Handle all Owner correspondence including BBB, AG, Attorney, and other legal communication
  • Handle advanced or escalated issues
  • Ensure account history, notes and required paperwork have been completed, reviewing all previous interactions (recent and historical)
  • Follow through to ensure any required forms and associated paperwork has been completed
  • Perform all tasks and other associated duties strictly complying with FDCPA/SDCPA rules and guidelines
  • Assist with training agents and providing input to the appropriate manager regarding training opportunities
  • Handle special projects as assigned
  • All other duties as assigned
Benefits, Compensation, Training

Capital Vacations is an equal opportunity employer with;

  • Competitive base salary.
  • Complimentary Life Insurance and Long-Term Disability.
  • Medical, Dental, Vision, Voluntary Life, Disability, and Aflac Insurance.
  • 401(k) Retirement Plan.
  • Paid Time Off & Paid Holidays.
  • Discounted condo stays.
Qualifications

Education, Essential Training/Certifications, and Experience: 

  • High School Diploma/GED
  • Three years working in a complex call center environment
  • 2-3 years working with highly sophisticated and escalated calls

Skills, Knowledge, and Abilities: 

  • Strong oral and written communication skills
  • Strong organizational skills and a high degree of detail orientation
  • Ability to work in a team environment
  • Ability to work in a fast-paced office environment
  • Ability to work flexible schedule or varying shifts including weekends and holidays
  • Negotiation skills
  • Ability to prioritize and meet deadlines
  • Proficient computer skills, Microsoft Office Suite