Hospitality Specialist - Front Office Seawatch at the Island Club, Hilton Head, SC
What You'll Do
The Hospitality Specialist represents the first point of contact with our guests and handles all stages of their stay.
Responsibilities listed may not apply to all locations
Responsible for the efficient and courteous operation of the front desk.
Responsible to check guests in/out in the most efficient and courteous manner. Collect balances and post appropriate room charges.
Answer and transfer calls from the switchboard using proper telephone etiquette.
Answer guest questions about local restaurants and attractions.
Make courtesy calls and follow up calls to all guests’ issues.
Send confirmation letters to owners/guests.
Coordinate with all other departments to ensure a smooth response to guest’s requests.
Process all incoming revenue from all departments daily.
Open and close out credit card machines and cashier audit reports.
Balance out cash drawer, process advance deposits when making reservations and collect money and post the transactions from other departments.
Order office supplies as needed.
Prepare night audit daily.
Enter maintenance and service requests in SPI in a timely manner.
Make reservations in the most courteous and efficient manner.
Make room moves and stay over requests for guests as needed to ensure guest satisfaction.
Run reports and correct errors prior to guest check in.
Perform any other inventory management changes as directed from supervisor or manager.
Prepare check-in packets for upcoming week.
Make rental calls to notify owners whether their villa rented or not.
Respond to online reviews.
Reconcile rentals for the previous month.
Check online travel agents for rental inbounds.
Daily post office and banking run.
Block RCI points for unpaid accounts.
Manage RCI banking, membership changes and cancellations.
All other duties as assigned by management
Benefits, Compensation, Training
Capital Vacations offers employees with competitive compensation and benefits programs, which include but are not limited to; medical, dental, vision, life insurance, disability, 401K, discounted condo stays, paid time off and paid Holidays.
Education, Essential Training/Certifications and Experience:
High School Diploma/GED
Experience from which comparable knowledge and abilities can be acquired
Skills, Knowledge and Abilities:
Basic computer skills
High attention to detail
Excellent Customer Service skills with ability to work under pressure
Bilingual is a plus
Active listener with ability to solve problems
Work with minimal supervision
Excellent verbal and written communication skills
Flexible schedule – ability to work evenings, holidays and weekends are a must