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Marketing Supervisor   Pigeon Forge, TN

What You'll Do

Capital Vacations is a vacation ownership company that provides today’s traveler with a fresh perspective through our commitment, excellent customer service and endless opportunities. Capital Vacations™ develops, sells, finances vacation ownership interests, provides property management service to property owner associations and develops vacation ownership resorts. With 9 active resort locations, Capital Vacations is comprised of a collection of resorts that have been helping travel enthusiasts create lifelong memories for over 30 years. Our company understands that vacation is about spending quality time with your friends and family, unwinding from the hustle and bustle of everyday life, falling in love with new places and just having fun.

Responsibilities

• Supervise team to meet and exceed budgeted tour flow and APG through training, motivation, contests and strategic scheduling.

• Field Leader - motivate, train, oversee CMAs and deliver supplies.

• Help resolve guest issues, complaints.

• Resort tour reception and sales/marketing liaison.

• Recruiting, Interviewing and Hiring CMAs.

• Attendance record keeping.

• Comply with Human Resource and company policies.

Benefits, Compensation, Training

Competitive benefits and perks include medical, dental and vision coverage, 401(k), employee referral rewards, incentive trips and more.

Qualifications

• Excellent communication skills, previous supervisory experience.

• History of reliability, dependability and effective follow through.

• 2 years management or supervisory and 1-year timeshare, time-share or vacation ownership experience required (CMP, OPC).

• Must be able to lift 25 lbs.

• Use of personal vehicle, valid driver's license and insurance required.

• Must be able to work flexible schedule.

• Must be proficient at Excel, Word and Outlook (Microsoft Office).

• Must have High School/GED.

 

Experience in these positions/industries a plus: OPC, CMP, CMA, CMR, hotel, resort, hospitality, customer service, account management, sales, business development, front desk, concierge, retail, server, restaurant, tourism, timeshare, inside sales, marketing, sales manager, sales agent, marketing representative, tourist information, host, tradeshow, event marketing, brand ambassador, welcome center representative, in-house marketing, vacation ownership sales, account manager, restaurant, vacation planner, appointment setter, business development, front desk, actor, customer service, marketing manager, marketing supervisor, sales agent, off property contact, community marketing representative, marketing representative, vacation planner, tourist information, welcome center representative, in-house marketing, timeshare, vacation ownership, in-house sales agent, front line sales agent, vacation counselor.