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Collections Call Center Manager   Myrtle Beach, SC

What You'll Do

Our Collections Manager will manage and direct the Collections Call Center employees to ensure service and client satisfaction goals are met. Will work closely with Senior Management to ensure delivery/service level agreements are consistently met or exceeded.

Responsibilities

 

  • Track, create reporting and present the performance of individual employees and team performance
  • Manage the administrative task such as; monitoring documents, determining a streamlined tracking process, managing cash flow. Submitting reports to upper management on a weekly basis
  • Actively motivate, lead, and assist team members in meeting the collection center’s performance metrics as defined by management. Mentor and Train all staff
  • Manage customer concerns and actively participate in customer transactions
  • Assist Director in managing the P&L to meet all budget numbers and in achieving management’s expectations related to center performance
  • Adhere to the Company’s policies, procedures, Creed
  • Maintain compliance with all applicable state and federal regulations
  • Perform Manager on Duty role for overall Call center operations when needed
  • Other duties as assigned
Benefits, Compensation, Training

Capital Vacations is an equal opportunity employer with;

  • Competitive base salary.
  • Complimentary Life Insurance and Long-Term Disability.
  • Medical, Dental, Vision, Voluntary Life, Disability, and Aflac Insurance.
  • 401(k) Retirement Plan.
  • Paid Time Off & Paid Holidays.
  • Discounted condo stays.

If you desire to use your skills and experience in an environment where you can make a difference, we invite you to explore this extraordinary opportunity to join our TEAM!

Qualifications

Requirements:

  • Analytical skills needed for interpreting various production and dialer reports.
  • Proven ability to develop, coach, and motivate multiple teams to achieve, set, meet, and exceed monthly revenue, quality, and client goals.
  • Efficient with Microsoft Office with emphasis on Word, Excel, and Outlook.

 

Qualifications:

  • High School Diploma/GED, some college preferred.
  • Two years of increasing responsibilities in collections and call center experience.
  • Two years of progressive management experience with proven ability to lead and develop people, preferably in a collection's call center
  • Knowledge of FDCPA, FCRA, TCPA, and other relevant regulations.
  • Exceptional communication skills including verbal, written, telephone, and presentation.
  • Strong negotiation skills.
  • Effective problem-solver who looks for creative solutions