- Analytical skills needed for interpreting various production and dialer reports.
- Proven ability to develop, coach, and motivate multiple teams to achieve, set, meet, and exceed monthly revenue, quality, and client goals.
- Efficient with Microsoft Office with emphasis on Word, Excel, and Outlook.
- High School Diploma/GED, some college preferred.
- Two years of increasing responsibilities in collections and call center experience.
- Two years of progressive management experience with proven ability to lead and develop people, preferably in a collection's call center
- Knowledge of FDCPA, FCRA, TCPA, and other relevant regulations.
- Exceptional communication skills including verbal, written, telephone, and presentation.
- Strong negotiation skills.
- Effective problem-solver who looks for creative solutions