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Purpose
The General Manager is responsible for all aspects of the operations at the Resorts assigned to day-to-day staff management and guests. Our General Manager is an ambassador for Capital Vacations, providing leadership and strategic planning to all departments in support of our service culture, maximizing operations, and achieving guest satisfaction. This position works very closely with our Owners and Board Members. The General Manager is also required to manage between profitability and guest satisfaction measures.
Principal Duties and Responsibilities
- Responsibilities listed may not apply to all locations
- Oversees the operations functions of the Resorts assigned
- Processes and submits Payroll to Human Resources
- Holds regular briefings and meetings with all head of departments
- Ensures full compliance to Resort operating controls, SOPs, policies, procedures and service standards
- Leads all key property issues including capital projects, customer service, and refurbishment
- Manages complaints and oversees the service recovery procedures
- Is responsible for the preparation, presentation and subsequent achievement of resort's Annual Operating Budget, Marketing & Sales Plan and Capital Budget
- Manages ongoing profitability of the Resort, ensuring revenue and guest satisfaction targets are met and exceeded
- Ensures all decisions made are in the best interest of the Resort and Management
- DeliversResort budget goals and sets other short and long-term strategic goals for the property
- Develops improvement actions to carry out costs savings
- Has a strong understanding of P&L statements and the ability to react with impactful strategies
- Ensures the monthly financial outlooks for the Resort are on target and accurate
- Prepares monthly financial reporting for the Owners and Board Members
- Draws up plans and budgets(revenue, costs, etc.) for Owners
- Oversees and manages all departments, working closely with department heads daily
- Is accountable for the responsibilities of department heads and takes ownership of all guest complaints
- Provides effective leadership to all Resort Team Members
- Responds to audits to ensure continual achieved improvement
- Is responsible for safeguarding the quality of operations (both internal & external audits)
- Is responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements
- Must be available to travel on company business to assist in offsite training support and or New Business transitions if needed (average 1-2-week assignments)
- Ability to step in and perform any task or cover any department as necessary, including front desk, housekeeping, maintenance, etc.
- Performs all other related duties and projects as assigned
General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Job Requirements
Education, Essential Training / Certifications, and Experience:
- Bachelor’s degree in business management OR equivalent industry or job-related experience
- 5-10 years of experience as a General Manager or Assistant General Manager
- 15-20 years of experience in the hospitality industry
- Must obtain and maintain licensing where required (ex; CAM)
Skills, Knowledge, and Abilities:
- Excellent verbal and written communication skills
- Strong leadership skills
- Ability to manage, direct and complete assigned duties
- Excellent computer skills, including Microsoft Office Suite
- Ability to prioritize, manage and delegate efficiently
- Flexible schedule, able to be available at a moment’s notice
Shift: Additional hours may be required to cover shifts, meet deadlines and goals as necessary
- Regular Hours and Weekend
Travel: Must be available to travel for meetings, etc. as required