Purpose

The General Manager is responsible for all aspects of the operations at the Resort regarding day-to-day staff management and guests. Our General Manager is an ambassador for Capital Vacations, providing leadership and strategic planning to all departments in support of our service culture that emphasizes optimizing operations and guest satisfaction. The General Manager works very closely with our Owners and Board Members.

Principal Duties and Responsibilities

• Oversees the operations functions of the Resort
• Processes and submits Payroll to Human Resources
• Holds regular briefings and meetings with all head of departments
• Ensures full compliance to Resort operating controls, SOPs, policies, procedures and service standards
• Leads all key property issues, including capital projects, customer service, and refurbishment
• Handles complaints and oversees the service recovery procedures
• Is responsible for the preparation, presentation and subsequent achievement of Resorts Annual Operating Budget, Marketing & Sales Plan and Capital Budget
• Manages ongoing profitability of the Resort, ensuring revenue and guest satisfaction targets are met and exceeded
• Ensures all decisions made are in the best interest of the Resort and Management
• DeliversResort budget goals and sets other short-and long-term strategic goals for the property
• Develops improvement actions and carries out costs savings
• Maintains a strong understanding of P&L statements and the ability to react with impactful strategies
• Ensures the monthly financial outlooks for the Resort are on target and accurate
• Prepares monthly financial reporting for the Owners and Board Members
• Draws up plans and budget (revenue, costs, etc.) for Owners
• Oversees and manages all departments and works closely with department heads daily
• Is accountable for the responsibilities of department heads and take ownership of all guest complaints
• Provides effective leadership to all Resort Team Members

General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.

Requirements

• Experience as a General Manager or Assistant General Manager preferred
• Experience within the hospitality industry
• High School graduate and working knowledge of hotel and timeshare operations.
• Must have working knowledge of automated reservation systems.
• Ability to deal tactfully and professionally with owners, guests, board members and public.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence via personal use of word processing and spreadsheet software.
• Ability to speak effectively before guests and employees of organization.
• Ability to calculate figures and amounts such as discounts, commissions, percentages, and payments. Ability to apply concepts of basic business math.
• Ability to define problems collects data, establish facts, and draw valid conclusions.
• Ability to interpret a variety of instructions in mathematical form and deal with abstract and concrete variables.
• Ability to properly and safely lift 30 pounds.