Assistant Front Office Manager-- Grand Crowne

Branson, MO, US

Grand Crowne

Front Desk

Recruit Position Duties

  • Oversee the Front desk and Activities departments for Grand Crowne, Carriage Place and Townhouses.

  • Designs, schedules, and implements resort activities for all guests and Owners

  • Maintains and balances operational expenses for the department

  • Designs, schedules and implements special events for holidays and other occasions

  • Coordinates special projects and events with off-site vendors and attractions

  • Publishes and designs a weekly recreational calendar

  • Purchases and maintains sports equipment and gaming library

  • Provides quality control of recreational areas, including basketball courts, tennis courts, pool areas, and children’s playground

  • Provides follow-up reports to management with regard to special projects and responsibilities

  • Assists in planning employee-related functions within the workplace

  • Supervises, trains, and mentors’ staff

  • Provides exemplary guest service to all Owners, exchangers and resort guests

  • Complies and enforces all company policies and procedures

  • All other duties as requested

General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.

Education, Essential Training / Certifications, and Experience:

  • High School Diploma

  • Minimum two (2) years of Guest Services experience in a hotel/resort field

  • Minimum two (2) years of Recreational experience

  • Skills, Knowledge, and Abilities:

  • Exceptional customer service

  • Exceptional interpersonal skills

  • Exceptional verbal and written communication skills

  • Excellent organizational skills

  • Ability to multi-task and prioritize

  • Exceptional leadership skills

  • Ability to manage, direct and complete assigned duties

  • Ability to process and resolve guest requests

  • Outgoing personality and ability to exercise patience

  • Knowledge of Microsoft Office Suite; Word, Excel, PowerPoint, etc.

  • Excellent attendance and punctuality

  • Flexible schedule, ability to work additional hours, weekends and holidays

Recruit Position Schedule

  • Needs to be available days, nights, weekends, holidays

Similar Opportunities

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Discounted Resort Stays

Paid Time Off

Life Insurance

Long-Term Disability

Professional Development

Competitive Compensation

Rapid Growth

Corporate Discounts