Maui Travel Alert
Due to the wildfire devastation, the State of Hawai'i has issued an emergency proclamation for Maui. We are actively monitoring state-issued updates and travel advisories. All non-essential travel is discouraged. We will contact owners and individuals with existing reservations regarding their stays. Our thoughts are with our extended Ohana and everyone affected by these wildfires.
Lenox, MA, US
The Ponds at FoxHollow
Benefits: The successful candidate will enjoy a competitive salary, a supportive work environment, and the chance to grow with Capital Vacations. Additionally, you will be part of a team that values excellence, continuous learning, and guest satisfaction above all.
If you have a passion for hospitality and are eager to lead a dynamic front office team in the beautiful Berkshires, we encourage you to apply. Join us and play an integral role in making every guest's stay memorable.
Job Overview: We are in search of a dedicated and experienced Front Desk Manager to lead our dynamic front office team. The successful candidate will be pivotal in ensuring our guests experience world-class service from the moment they arrive.
• Guest Relations: Greet and welcome guests upon their arrival, ensuring they feel expected and appreciated. Address guest concerns, inquiries, and requests with the utmost professionalism and courtesy.
• Front Desk Operations: Oversee all front desk operations, including but not limited to check-ins, check-outs, reservations, and guest communications. Ensure all processes are smooth, efficient, and guest-friendly.
• Team Leadership: Train, mentor, and supervise front desk staff, fostering a positive, collaborative environment where excellence is the norm.
• Communication: Establish strong communication channels with other departments, ensuring seamless guest experiences, and prompt attention to requests or concerns.
• Administrative Duties: Monitor and manage room bookings, guest feedback, and other relevant metrics. Ensure accurate record-keeping and data management using our resort's system.
• Problem Resolution: Swiftly and efficiently address any guest complaints or issues, ensuring that resolutions exceed guest expectations whenever possible.
• Continuous Improvement: Stay updated with the latest industry best practices. Recommend and implement operational improvements based on guest feedback and team input.
General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
• Previous experience in a managerial role at the front desk of a hotel or resort is essential.
• Deep understanding of the hospitality industry, with a keen focus on guest-centric service.
• Strong organizational and multitasking abilities, allowing for efficient management of a bustling resort environment.
• Exceptional communication skills, both verbal and written, ensuring clear and effective interaction with guests and team members.
• Proficient in using hotel management software and tools.
• Ability to lead, inspire, and motivate a team towards achieving operational excellence.
• A proactive approach to problem-solving, always seeking solutions that benefit the guest and the resort.
• Willingness to adapt to the evolving needs of guests and the resort.
Discounted Resort Stays
Paid Time Off