Purpose

The Hospitality Supervisor –Front Office supervises the daily operations of the front desk, rooms control, and PBX while maintaining positive working relationships with all other departments.

Principal Duties and Responsibilities

• Responsible for providing customer services to guests, undertaking various administrative duties, diffusing conflict, and ensuring an enjoyable experience.

• Shift Supervisor

• Greet and check-in guest

• Assist guests with; collecting payments/pre-auth payments;

• Resolve customer complaints

• Run and prepare reports – opening and closing

• Answer phones

• Communicate all pertinent and required information/reports for Department Management (G.M, AGM, Hospitality Manager, Maintenance, Housekeeping, etc.)

• Provide information to guests about the area, including directions.

• Coordinate with Sales Manager on any additional gifts to be issued for New Owners

• Update Department Managers on guest issues and room moves

• Maintains lobby, and lobby music

• Provides final daily breakdown numbers Arrivals/departures/stayover reservations

• Other duties as assigned by Department Managers

General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.

Job Requirements

Education, Essential Training / Certifications, and Experience:

• High School Diploma/GED

• Experience from which comparable knowledge and abilities are required

• Advanced computer skills

• Great attention to detail

• Excellent Customer Service skills with the ability to work under pressure

• Active listener with the ability to solve problems

• Excellent Supervisory skills

• Excellent verbal and written communication skills

• Flexible schedule – Ability to work evenings, holidays and weekends are a must

Skills, Knowledge, and Abilities:

• Exceptional communication and leadership skills

• Excellent interpersonal skills when dealing with guests, Team Members, and the general public

• Good work ethic

• Knowledge of daily operations of the front desk, reservations, and problem resolution

• AS400/TSW experience preferred

• Ability to supervise a staff of Team Members

• Knowledge of Vacation Ownership is preferred

• Strong interpersonal and organizational skills

• Effective oral and written communication skills coupled with strong interpersonal skills

• Demonstrated ability to manage multiple functions and multitask

• Flexible schedule; ability to work evenings, weekends and holidays

Shift: Additional hours may be necessary to meet business needs

• Flexible schedule – Ability to work evenings, holidays and weekends are a must

Travel:

• None