Corporate Trainer

Myrtle Beach, SC, US

Corporate HQ

Corp-IT

About Us: Capital Vacations is reimagining the travel experience by connecting Independent Resorts with travelers through our technology platform and vacation products. We partner with over 200 Independent Resorts across the U.S. and Caribbean, deploying strategic value-add tools that allow Independent Resorts to increase revenues across multiple channels. In addition, we service over 1,000,000 travelers a year with a hyper-focus on the owner and guest experience and the creation of long-term relationships. We are dedicated to achieving excellence in our projects and processes. To support our continued growth and success, we are seeking a highly motivated Corporate Trainer to join our team.

Job Summary: We are seeking a dynamic and experienced Trainer to join our team. The Trainer will be responsible for designing, delivering, and evaluating training programs for our corporate office and resort operations employees. The ideal candidate should have a background in instructional design, excellent communication and presentation skills, and the ability to engage and inspire learners.

Key Responsibilities:

  1. Training Program Development:
    • Participate the design and develop training programs, curricula, and instructional materials that align with the organization's goals and objectives.
    • Incorporate defined adult learning principles and best practices in instructional design.
  1. Training Delivery:
    • Conduct engaging and interactive training sessions for employees through a defined delivery syllabus using a virtual learning platform (zoom or some travel to on site training when the business requires).
    • Adapt training delivery to suit the needs and learning styles of participants.
    • Provide clear explanations, examples, and hands-on exercises to enhance understanding.
  1. Assessment and Evaluation:
    • Administer hands on exercises, assessments, quizzes, and evaluations to measure the effectiveness of training programs.
    • Analyze feedback and performance data to make improvements and adjustments as needed.
  1. Content Maintenance:
    • Regularly update and revise training materials and job aids to ensure they remain current and relevant.
    • Stay up-to-date with industry trends and best practices.
  1. Documentation:
    • Maintain records of training sessions, attendance, and participant feedback.
    • Prepare reports on training effectiveness and provide recommendations for improvement.
  1. Coaching and Support:
    • Provide one-on-one additional support to learners through a scheduled call queue to assist and support post training and as a help desk.
    • Respond to resort team “how to “ SPI questions via call queue and/or ticketing system
    • Foster a positive and inclusive learning environment.

Qualifications:

  • Some experience as a Trainer or a similar role is a plus.
  • Experience working at a Capital Vacations Resort Front Desk OR training in a hospitality environment is required
  • Experience with SPI and/or customer care/resort/hotel front desk operations required
  • Excellent public speaking skills.
  • Proficiency with e-learning tools and technology.
  • Strong interpersonal and communication skills.
  • Ability to adapt and customize training content for diverse audiences.

Strong organizational and time-management skills