Front Desk Lead-- Silver Lake

Kissimmee, FL, US

Silver Lake

Front Desk

Recruit Position Duties

• Checking in/out, answering phones and handling guest comments and concerns
• Support the vision and goals of the General Manager and assist in creating and implementing new service
• Be a hands-on leader and be a visible front office team member - leading by example
• Assist with the maintenance and control of room inventory and availability
• Possesses knowledge of all resort services, reservations and billing systems
• Possesses knowledge of resorts cash and credit card policies and procedures
• Possesses knowledge of the resorts products, rates, and special programs
• Ensures that all transactions for the day of the audit are accounted for and processed correctly in the property
management and relevant computer systems
• Ensures that all reports are printed and distributed to relevant departments, head of department and corporate
• Distributes guest, administrative mail and packages
• Possesses knowledge of the resort emergency procedures and how to implement them
• Works closely with all departments to ensure guest satisfaction
• Assist guests with inquiries, requests, and complaints
• Maintains a professional and neat working area
• Maintains a professional and neat appearance while on duty
• Performs all related duties as assigned

Recruit Position Requirements

2-3 Customer Service Experience (Hotels/Resorts Preferred)
H.S. Diploma
Spanish Speaking a plus but not required*