Maui Travel Alert
Due to the wildfire devastation, the State of Hawai'i has issued an emergency proclamation for Maui. We are actively monitoring state-issued updates and travel advisories. All non-essential travel is discouraged. We will contact owners and individuals with existing reservations regarding their stays. Our thoughts are with our extended Ohana and everyone affected by these wildfires.
Kissimmee, FL, US
Silver Lake
Front Desk
Recruit Position Duties
• Checking in/out, answering phones and handling guest comments and concerns
• Support the vision and goals of the General Manager and assist in creating and implementing new service
initiatives
• Be a hands-on leader and be a visible front office team member - leading by example
• Assist with the maintenance and control of room inventory and availability
• Possesses knowledge of all resort services, reservations and billing systems
• Possesses knowledge of resorts cash and credit card policies and procedures
• Possesses knowledge of the resorts products, rates, and special programs
• Ensures that all transactions for the day of the audit are accounted for and processed correctly in the property
management and relevant computer systems
• Ensures that all reports are printed and distributed to relevant departments, head of department and corporate
• Distributes guest, administrative mail and packages
• Possesses knowledge of the resort emergency procedures and how to implement them
• Works closely with all departments to ensure guest satisfaction
• Assist guests with inquiries, requests, and complaints
• Maintains a professional and neat working area
• Maintains a professional and neat appearance while on duty
• Performs all related duties as assigned
Recruit Position Requirements
2-3 Customer Service Experience (Hotels/Resorts Preferred)
H.S. Diploma
Spanish Speaking a plus but not required*
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Medical Insurance
Dental Insurance
Vision Insurance
Discounted Resort Stays
Paid Time Off
Life Insurance
Long-Term Disability
Professional Development
Competitive Compensation
Rapid Growth
Corporate Discounts