Hospitality Specialist – Front Office

North Myrtle Beach, SC, US

Peppertree By The Sea

Front Desk

**Job Summary:**
The Hospitality Specialist – Front Office serves as the primary point of contact for guests, managing all aspects of their stay to ensure a positive experience.

**Responsibilities:**
- Ensure efficient and courteous operation of the front desk
- Check guests in/out, collect balances, and post room charges
- Answer and transfer calls with proper telephone etiquette
- Assist guests with inquiries about local attractions and dining options
- Make courtesy and follow-up calls to address guest concerns
- Coordinate with departments to fulfill guest requests
- Process daily revenue and manage cashier functions
- Prepare night audit reports
- Handle reservations, room moves, and stay-over requests
- Address maintenance/service requests promptly
- Other duties as assigned

**Qualifications:**
- High School Diploma/GED
- Experience in the Resort/Hotel industry; Timeshare knowledge preferred
- Basic computer skills
- Strong attention to detail
- Excellent customer service skills under pressure
- Bilingual skills a plus
- Active problem-solving abilities
- Ability to work independently
- Outstanding verbal and written communication skills
- Flexible schedule, including evenings, holidays, and weekends

**Work Schedule:**
Off Monday's & Tuesday's, Night shift Wednesday -Sunday 4-midnight..


Note: The position requires adherence to company policies, ethical standards, and all applicable laws to ensure confidentiality, reliability, quality, and productivity.

Similar Opportunities

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Discounted Resort Stays

Paid Time Off

Life Insurance

Long-Term Disability

Professional Development

Competitive Compensation

Rapid Growth

Corporate Discounts