Purpose:

Maintain the integrity of owner database as it changes due to foreclosures, relinquishments, and transfers.

Principal Duties and Responsibilities

• Engage in all efforts to contact delinquent owners via email, phone, or other means necessary to explain the Deed in Lieu process and its benefit to the owner.

• Monitor and assist with resort foreclosure process.

• Communicate with Title Agencies via email to review and confirm updates regarding pending foreclosures.

• Report status of inventory.

• Special one-off relinquishment projects for delinquent Capital owners or HOA Board assignments.

• Draft and mail Deed in Lieu paperwork to owners for signature; follow-up to ensure documents are properly executed.

• Properly record deeds and update database/spreadsheets as necessary.

• Execute, monitor and track Deed-in-lieu Campaigns.

• Set up and maintain account files in an organized manner.

• Communicate with owners via email, phone, and mail.

• Release Inventory from contracts.

• Internal and external title searches

• Scanning/filing

General Statement - Performs the job assigned complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.

Job Requirements Education, Essential Training / Certifications and Experience:

• High School Diploma/GED

• Timeshare experience preferred but not required

• Deed/Title/Foreclosure experience preferred but not required

Skills, Knowledge and Abilities:

• Excellent communication skills verbal and written

• Proficiency in Microsoft Office; Word, Excel, etc.

• Time management skills

• Project planning, implementation and completion