R.O. Community Center- CSR

Sapphire, NC, US

Sapphire Valley Master Association

Resort Operations-Customer Svcs

**Job Summary:**
We are seeking a Customer Service Representative (CSR) for our Community Center to assist with a variety of customer inquiries, registration processes, and program information. The CSR will be responsible for providing exceptional customer service to all visitors and members to ensure a positive experience.

**Qualifications:**
- High school diploma or equivalent required; Associate's or Bachelor's degree preferred
- Proven experience in customer service or a related field
- Strong communication skills and a friendly, professional demeanor
- Ability to multi-task and prioritize in a fast-paced environment
- Proficiency in basic computer applications and data entry

**Responsibilities:**
- Greet and assist customers in person, over the phone, and via email
- Provide information on programs, events, and services offered at the Community Center
- Register customers for classes, events, and memberships
- Handle and resolve customer complaints or issues in a timely and professional manner
- Maintain accurate customer records and databases
- Assist with basic administrative tasks as needed

**Work Environment:**
The CSR will primarily work in an office environment within the Community Center. This role may require occasional evening and weekend hours to support events and programs.

**Benefits:**
- Competitive salary
- Health, dental, and vision insurance options
- Retirement savings plan
- Paid time off and holidays

If you are a customer-focused individual with excellent communication skills and a passion for serving the community, we encourage you to apply for the CSR position at our Community Center.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Discounted Resort Stays

Paid Time Off

Life Insurance

Long-Term Disability

Professional Development

Competitive Compensation

Rapid Growth

Corporate Discounts