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Guest Services Associate   Myrtle Beach, SC

What You'll Do

The Guest Services Associate is responsible for interacting with Capital Resorts guests and owners via the phone or in person to gain or provide information in response to inquiries or requests with the ability to deliver a superior “Wow” customer service experience. Check in guests and owners in for their presentations and back up for gifting and welcome center.

Responsibilities
  • Greet and check in guest
  • Resolve customer complaints and ensure smooth operation of the Guest Services Department
  • Pre-Arrival call to all mini-vac packages
  • Prepare tour flow, print gifting
  • Run and prepare reports- opening and closing
  • Complete 6-week projections and In-House reports as requested
  • Communicate all pertinent and required information/reports to DOS, DOM, MOM, TO, etc.
  • Answer phones
  • Make reservations
  • Prepare and run daily gifting inventory audit
  • Backup for gifting and welcome center departments
  • Call no shows and reschedule
  • Any additional duties as required
Benefits, Compensation, Training

Capital Vacations is an equal opportunity employer with;

  • Competitive base salary.
  • Complimentary Life Insurance and Long-Term Disability.
  • Medical, Dental, Vision, Voluntary Life, Disability, and Aflac Insurance.
  • 401(k) Retirement Plan.
  • Paid Time Off & Paid Holidays.
  • Discounted condo stays.

If you desire to use your skills and experience in an environment where you can make a difference, we invite you to explore this extraordinary opportunity to join our TEAM!

Qualifications
  • High School Diploma/GED
  • Experience from which comparable knowledge and abilities can be acquired