Job Description - Non-Exempt
&nbsp;
Position Title: Housekeeper
Reports To:&nbsp;Department Management/Resort Management
FLSA Status:&nbsp;Non-Exempt
&nbsp;
Purpose
The Housekeeper promotes a positive image of the resort to our guests and Owners by providing a high level of cleanliness and customer service.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Enters and prepares the room for cleaning</li>
 <li>Dusts the room and furniture, vacuums carpet, and mops floors</li>
 <li>Cleans bathrooms, removing soil, dirt/soap build-up, and hair from the bathroom mirror, vanity, sink toilet, shower walls, bathtub, shower curtain, and floor</li>
 <li>Replenishes guestroom and bath supplies: facial, toilet tissue, and bathroom amenities in correct amount and location</li>
 <li>Cleans closets and door tracts on check-out rooms, removing dust and debris and ensuring the correct amount and placement of hangers, extra blanket/pillow, and luggage rack</li>
 <li>Removes dirty bed linen and makes the bed with clean linen</li>
 <li>Performs rotation cleaning duties (e.g.,steam-clean carpets, spring cleaning, super cleaning, etc.) as required</li>
 <li>Performs minor maintenance duties such as changing light bulbs, filters, etc.</li>
 <li>Anticipates guests’ needs, responds promptly, and acknowledges&nbsp; all guests, however busy and whatever time of day, maintaining positive guest relations at all times</li>
 <li>Is familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately</li>
 <li>Attends to and resolves guest calls, guest requests, and guest complaints.</li>
 <li>Monitors and maintains cleanliness, sanitation, and organization of assigned work areas</li>
 <li>Authorizes to enter in guestrooms for cleaning and providing turndown services as per requirement</li>
 <li>Follows the standard operating procedures</li>
 <li>Achieves and exceeds the guest satisfaction score</li>
 <li>Assists other team members, ready and available to step in at a moment's notice</li>
 <li>Updates status of rooms cleaned on the assignment sheet</li>
 <li>Returns and restocks cart at the end of shift</li>
 <li>All other duties as assigned</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Previous hotel-related experience desired</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Must have high energy with a passion for cleanliness</li>
 <li>Attention to detail</li>
 <li>Ability to multi-task</li>
 <li>Ability to work in a fast-paced environment with accuracy</li>
 <li>Maintains a desire to improve the quality of work</li>
 <li>Ability to maintain professional conduct at all times</li>
 <li>Flexible schedule, ability to work evenings, weekends, and holidays</li>
</ul>
Shift:&nbsp;Additional hours may be necessary to accommodate the number of guest check-ins/outs
<ul>
 <li>Regular Hours, Weekend</li>
 <li>Must work Fridays and Saturdays</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

 Housekeeper

Recruit Position Duties 
• Work with manager and day shift supervisor to monitor tech assignments and check techs work quality 
• Ensure all daily paperwork and logs are being filled out 
• Ensure set preventative maintenance schedule is being followed. 
• Respond and attend to guest repair requests as needed 
• Monitor Pools and pool areas for quality and proper sanitation. 
• Communicate with guests/customers to resolve maintenance issues in a timely manner. 
• Monitor preventive maintenance on tools and mechanical room equipment, including cleaning and lubrication. 
• Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings. 
• Work with Inventory Specialist to ensure par levels on all items/tools. 
• Follow all company and safety and security policies and procedures; 
• Complete safety training and certifications; and properly store flammable materials. 
• Ensure uniform and personal appearance are clean and professional 
• Maintain&nbsp;confidentiality of proprietary information, and protect company assets. 
• Welcome and acknowledge all guests according to company standards. 
• Adhere to quality expectations and standards. 
• Develop and maintain positve working relationships with others 
• Report any maintenance problems, safety hazards, accidents, or injuries; 
• Communicate each day’s activities and problems that occur to the other shifts using approved communication programs and standards. 
Display basic knowledge or ability to acquire knowledge in the following categories: 
• Air conditioning and refrigeration, Electrical, mechanical, plumbing, 
• Carpentry and finish skills 
• Painting, minor drywall and wood trim repair and the complete and thorough clean-up of the painting or repair area. 
• repair/reset Internet devices and other guestroom items. 
• Program TV's and perform general housekeeping and engineering-related inventory duties. 
Physical demands: 
• Must be able to stand for 8hrs 
• Walking and standing are required. 
• Lifting: up to 50 lbs. 
• Pushing: up to 100 lbs. 
• Pulling: up to 100 lbs. 
• Carrying: up to 50 lbs. 
• Move up and down stairs, service ramps, and/or ladders. 
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping 
Recruit Position Requirements 
• Two or more years of Supervisory experience in maintenance or a related field. 
• English skills, both written and verbal 
• Responsible &amp; Reliable 
• Great problem-solving skills 
• Creative thinker 
• Computer literate, Microsoft office products (Excel,Outlook,Word,Powerpoint) 
• Valid Driver license and be Insurable. 
• High School diploma or Equivalent 
• Pass Background Check
Shift: Additional hours may be required to meet deadlines
<ul>
 <li>
 Regular Hours, On-Call, and Weekend
 </li>
</ul>

2nd Shift Maintenance Supervisor

Responsible for preparations of accounts payable for Capital Vacation Resorts.
Principal Duties and Responsibilities
<ul>
 <li>Enter new vendors, process check request, process invoices, and debit memos</li>
 <li>Accurately maintain and file accounts payable paperwork for all Capital Vacation resorts</li>
 <li>Maintain and process information from the assorted resorts to generate reports on the appropriate deadlines</li>
 <li>Resolve accounts payable issues with proper documentation</li>
 <li>Enter data information in the accounts payable module to create checks as needed</li>
 <li>Notes payable tracking and processing payable checks</li>
 <li>Notes in the system on the tracking of the release of payable checks</li>
 <li>Maintain current W-9’s for vendors</li>
 <li>Maintain current certificates of insurance for vendors</li>
 <li>Research for vendors on payments and additional information requested</li>
 <li>Prepare and maintain spreadsheets for tracking information</li>
 <li>Correspondence with vendors, both verbally and written</li>
 <li>Assist in running reports to resolve payable issues</li>
 <li>Prepare system for preparation of yearly 1099’s in January including mailing 1099’s by January 31</li>
 <li>Follow up on 1099’s promptly</li>
 <li>All other duties as assigned</li>
</ul>
&nbsp;
Job Requirements
Education, Essential Training / Certifications and Experience:
<ul>
 <li>High school diploma or an equivalent combination of education and experience from which comparable knowledge and abilities.</li>
 <li>Two years’ office experience in bookkeeping or accounting.</li>
 <li>Prior accounts payable experience is desirable.</li>
 <li>Minimum keyboarding of 40 wpm required.</li>
 <li>Timeshare or HOA experience preferred</li>
</ul>
&nbsp;
Skills, Knowledge and Abilities:&nbsp;&nbsp;
<ul>
 <li>Knowledge of accounting, spreadsheet, and word processing software</li>
 <li>Proficient use of Microsoft Suite (Word, Excel, PowerPoint, etc.)</li>
 <li>Knowledge of Sage 500 desirable</li>
 <li>Data Entry Skills, Accounting</li>
 <li>Attention to Detail</li>
 <li>Ability to maintain confidentiality</li>
 <li>Excellent customer services</li>
 <li>Excellent verbal and written skills</li>
 <li>Ability to work independently with minimum supervision</li>
</ul>

Accounts Payable Clerk 

Opportunity for career advancement in a fast paced, growth-oriented Organization.
Below are just&nbsp;some&nbsp;of the benefits you'll receive while working with Capital Vacations! 
• Competitive pay&nbsp; 
• Career growth 
• Enthusiastic team environment 
• Travel Perks to all our Resort locations
Purpose 
The&nbsp;Activities Coordinator/Recreation Attendant&nbsp;assesses, plans, implements, and evaluates programs for owners and guests' activities, which are multi-faceted to meet the functional needs of the Resort and reflect the interests of owners and guests.
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Designs and implements resort activities for all resort guests</li>
 <li>Maintains and balances operational expenses for the department</li>
 <li>Designs and implements special events for holidays and other occasions</li>
 <li>Coordinates special projects and events with off-site vendors and attractions</li>
 <li>Publishes and designs weekly activities calendar</li>
 <li>Purchases and maintains sports equipment and gaming library</li>
 <li>Provides quality control of recreational areas, including basketball courts, tennis courts, pool areas, and children’s playground</li>
 <li>Provides follow-up reports to management with regard to special projects and responsibilities</li>
 <li>Assists in the planning of employee-related functions within the workplace</li>
 <li>Supervises and trains staff where necessary</li>
 <li>Provides exemplary guest service to all owners, exchangers and resort guests</li>
 <li>Uses and maintains all office equipment (i.e.,computers, color laser printers, fax machines, digital cameras, and scanners)</li>
 <li>Complies with all Company policies and procedures</li>
 <li>Performs all other related duties and projects as assigned by immediate supervisor</li>
</ul>
General Statement&nbsp;- Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Job Requirements
<ul>
 <li>High school diploma or GED required</li>
 <li>Bilingual is a plus</li>
 <li>Timeshare experience a plus</li>
 <li>Good communication and interpersonal skills</li>
 <li>Ability to motivate guest to engage in activities</li>
 <li>Ability to perform multi-task functions in coordination with management</li>
 <li>Proven leadership skills</li>
 <li>Ability to manage, direct and complete assigned duties as directed by immediate supervisor</li>
 <li>Ability to process and resolve guest requests</li>
 <li>Skilled in the use of computer programs such as Microsoft Publisher, Word, Excel, and Outlook.</li>
 <li>Ability to stand or sit for 10-hour shift</li>
 <li>Ability to exercise patience and understanding with adults and children</li>
 <li>Outgoing personality and positive attitude</li>
 <li>Flexible schedule, ability to work evenings, weekends and holidays</li>
</ul>
Shift: Additional hours may be necessary based on the number of guests and to cover shifts, flexible schedule a must
<ul>
 <li>Regular Hours and Weekend</li>
</ul>

Activities Representative

Opportunity for career advancement in a fast paced, growth-oriented Organization.
Below are just&nbsp;some&nbsp;of the benefits you'll receive! 
• Competitive Salary 
• Paid time off 
• Career growth 
• Medical / Dental / Vision insurance 
• 401k 
• Enthusiastic team environment 
• Travel Perks to all our Resort locations
Purpose
The Activities Supervisor designs and implements Resort activities for all guests and Owners, ensuring an enjoyable Resort stay.
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Designs, schedules, and implements resort activities for all guests and Owners</li>
 <li>Maintains and balances operational expenses for the department</li>
 <li>Designs, schedules and implements special events for holidays and other occasions</li>
 <li>Coordinates special projects and events with off-site vendors and attractions</li>
 <li>Publishes and designs a weekly recreational calendar</li>
 <li>Purchases and maintains sports equipment and gaming library</li>
 <li>Provides quality control of recreational areas, including basketball courts, tennis courts, pool areas, and children’s playground</li>
 <li>Provides follow-up reports to management with regard to special projects and responsibilities</li>
 <li>Assists in planning employee-related functions within the workplace</li>
 <li>Supervises, trains, and mentors staff</li>
 <li>Provides exemplary guest service to all Owners, exchangers and resort guests</li>
 <li>Complies and enforces all company policies and procedures</li>
 <li>All other duties as requested</li>
</ul>
General Statement&nbsp;-&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High SchoolDiploma</li>
 <li>Minimum two (2) years of Guest Services experience in a hotel/resort field</li>
 <li>Minimum two (2) years of Recreational experience</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Exceptional customer service</li>
 <li>Exceptional interpersonal skills</li>
 <li>Exceptional verbal and written communication skills</li>
 <li>Excellent organizational skills</li>
 <li>Ability to multi-task and prioritize</li>
 <li>Exceptional leadership skills</li>
 <li>Ability to manage, direct and complete assigned duties</li>
 <li>Ability to process and resolve guest requests</li>
 <li>Outgoing personality and ability to exercise patience</li>
 <li>Knowledge of Microsoft Office Suite; Word, Excel, PowerPoint, etc.</li>
 <li>Excellent attendance and punctuality</li>
 <li>Flexible schedule, ability to work additional hours, weekends and holidays</li>
</ul>
Shift: Additional hours may be necessary to complete tasks, goals or meet deadlines
<ul>
 <li>Sat-8:30-5PM, Sun-8:30-5PM, Mon- 8:30AM-5PM, Tues 8:30AM-5PM, Wed- 8:30AM-5PM</li>
</ul>

Activities Supervisor

Ready to begin a new adventure with the fastest-growing company in the vacation ownership industry? No matter what position you hold, as a part of the Capital Vacations team, you will play a key role in helping to inspire travel and make the vacation lifestyle accessible for more families.
&nbsp;Whether your passion lies in helping vacation Owners select their next big travel adventure, creating vacation magic at one of our exciting resort destinations, helping families discover the benefits of vacation ownership, or working behind the scenes at our corporate office, each Capital Vacations team member plays a vital role in helping to fulfill our mission.
&nbsp;Explore the career opportunities to learn more and apply.
&nbsp;

APPLY TODAY!

Purpose
The Assistant General Manager provides services essential to the mission of the organization and the day-to-day operations of the Resort.
Principal Duties and Responsibilities
<ul>
 <li>
 Responsibilities listed may not apply to all locations
 </li>
 <li>
 Assists in coordinating all Board related functions with General Manager
 </li>
 <li>
 Assists the General Manager with all operational projects
 </li>
 <li>
 Functions as the resort exchange company coordinator and is familiar with all rules governing the systems and the various programs available to owners
 </li>
 <li>
 Is responsible for after hour calls relating to resort issues as needed
 </li>
 <li>
 Supervises and coordinates all operations of theResorts’ departments as applicable to the Resort (Front Office, Maintenance, Housekeeping, etc.)
 </li>
 <li>
 Supervises the assignment of rooms; pre-blocks and assigns all V.I.P. and special room requests daily
 </li>
 <li>
 Assists with the processing of payroll, completing time edits, approving PTO request and submission in the absence of the General Manager
 </li>
 <li>
 Coordinates with all department heads in all pertinent information to ensure a smooth-running operation
 </li>
 <li>
 Controls all guests’ vouchers and accuracy of the room or guests’ folios
 </li>
 <li>
 Aids guests with inquiries, requests, and complaints
 </li>
 <li>
 Requisitions supplies and equipment for the Front Office/Admin and maintains a monthly inventory of supplies
 </li>
 <li>
 Disciplines subordinates when necessary
 </li>
 <li>
 Assists in training new team members
 </li>
 <li>
 Codes and processes payables for review by management
 </li>
 <li>
 Researches all Accounting related questions, discrepancies, and processes information promptly
 </li>
 <li>
 Contacts and negotiates vendor agreements as directed by the General Manager
 </li>
 <li>
 Coordinates and assistsGeneral Manager with the implementation of all policies and procedures for staff
 </li>
 <li>
 Is responsible for documenting, verifying and processing money due to the owners through the owner rental program
 </li>
 <li>
 Performs multi-purpose tasking within the guidelines set forth by Capital Vacations
 </li>
 <li>
 Complies with all Capital Vacations policies and procedures
 </li>
 <li>
 Performs all other related duties and projects as assigned
 </li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>
 Associate’s degree in Hospitality Management, Bachelor’s degree preferred, or in place of a degree, 5+ years of relevant experience
 </li>
 <li>
 Minimum of five (5) years in the hospitality industry
 </li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>
 Knowledge and proficiency in Microsoft Office
 </li>
 <li>
 Knowledge and ability to use all basic office equipment
 </li>
 <li>
 Multitask-oriented, organized and able to set priorities
 </li>
 <li>
 Excellent interpersonal skills and ability to adjust and interact with all levels of personnel
 </li>
 <li>
 Excellent communication skills, both written and oral
 </li>
 <li>
 Proven leadership skills
 </li>
 <li>
 Ability to process and resolve guest service requirements
 </li>
 <li>
 Ability to assist, train and direct staff where necessary
 </li>
 <li>
 Must dress professionally
 </li>
 <li>
 Flexible schedule, weekends and holidays are a must
 </li>
</ul>
Shift: Additional hours may be required to cover shifts, meet deadlines and goals as necessary
&nbsp;
<ul>
 <li>
 9am-6pm with an hour for lunch. Saturdays required. Two days off during the week will be discussed with GM.
 </li>
</ul>

Assistant General Manager

Opportunity for career advancement in a fast paced, growth-oriented Organization.
Below are just&nbsp;some&nbsp;of the benefits you'll receive! 
• Competitive Salary 
• Paid time off 
• Career growth 
• Medical / Dental / Vision insurance 
• 401k 
• Enthusiastic team environment 
• Travel Perks to all our Resort locations
Recruit Position Duties 
<ul>
 <li>Assist in coordinating all Board related functions with General Manager</li>
 <li>Assist the General Manager with all operational projects</li>
 <li>Responsible for after hour calls relating to resort issues as needed</li>
 <li>Supervises and coordinates all operations of the Resorts' departments as applicable to the Resort (Front Office, Maintenance, Housekeeping, etc.)</li>
 <li>Supervises the assignment of rooms; pre-blocks and assigns all V.I.P. and special room requests daily</li>
 <li>Assist with the processing of payroll, completing time edits, approving PTO requests and submission in the absence of the General Manager</li>
 <li>Coordinate with all department heads in all pertinent information to ensure a smooth-running operation.</li>
 <li>Controls all guests; vouchers and accuracy of the room or guests folios.</li>
 <li>Aids guests with inquiries, requests, and complaints</li>
 <li>Requestions&nbsp;supplies and equipment for the Front Office/Admin and maintains a monthly inventory of supplies.</li>
 <li>Disciplines subordinates when necessary</li>
 <li>Assist in training new team members</li>
 <li>Code and process payables for review by management</li>
 <li>Research all Accounting related questions, discrepancies, and process information promptly.</li>
 <li>Able to contact and negotiate vendor agreements as directed by the General Manager</li>
 <li>Able to coordinate and assist General Manager with the implementation of all policies and procedures for staff.</li>
 <li>Must perform multi-purpose tasking within the guidelines set forth by Capital Vacations.</li>
 <li>Complies with all Capital Vacations Policies and Procedures.</li>
 <li>Performs all other related duties and projects as assigned </li>
</ul>
General Statement&nbsp;-&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Recruit Position Requirements 
<ul>
 <li>Associates degree in Hospitality Management, Bachelor's degree preferred, or in place of degree, 5+ years of relevant experience.</li>
 <li>Minimum of (5) years in the hospitality industry</li>
 <li>Valid driver's license required</li>
 <li>Must have knowledge and proficiency in Microsoft Office</li>
 <li>Must have the knowledge and able to use all basic office equipment</li>
 <li>Multitask oriented, organized and able to set priorities</li>
 <li>Excellent interpersonal&nbsp;skills and ability to adjust and interact with all levels of personnel</li>
 <li>Must possess excellent communication skills, both written and oral</li>
 <li>Must possess leadership skills</li>
 <li>Able to process and resolve guest service requirements</li>
 <li>Must be able to assist, train and direct staff where necessary</li>
 <li>Must dress professionally</li>
 <li>Flexible schedule, weekends and holidays are a must </li>
</ul>
Recruit Position Schedule 
<ul>
 <li>Flexible schedule, weekends and holidays are a must </li>
</ul>

Do you love making things work? Do you want to work with a team that appreciates your skills? Are you a great leader looking to lead a Dream Team? Apply today to join the Capital Vacations family. 
 
Oversees and performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the property meet the Company’s standards for cleanliness, appearance, safety, and overall functionality by performing maintenance related tasks. 
 
Below are just&nbsp;some&nbsp;of the benefits you'll receive! 
• Competitive pay 
• Paid time off 
• Career growth 
• Medical / Dental / Vision insurance 
• 401k 
• Enthusiastic team environment
Opportunity for career advancement in a fast paced, growth-oriented Organization.
The Assistant Maintenance Manager will&nbsp;assist in the creations and maintenance of a clean, safe and well-ordered environment
Principal Duties and Responsibilities
<ul>
 <li>Accountable for the safe and efficient maintenance of the resort through effective supervision of maintenance staff</li>
 <li>Assist as required in solving complex maintenance problems, capable of rapid decision-making</li>
 <li>Assist in the implementation of maintenance plans with consideration of budgetary constraints</li>
 <li>Supervise overall activities of the maintenance staff as required</li>
 <li>Training and monitoring development of all staff, assisting in appraisal of staff</li>
 <li>Schedule and perform routine, preventative, and emergency maintenance and troubleshooting of equipment</li>
 <li>Complete work orders and daily projects reported by front desk and otherwise assigned during shift. Follow up on maintenance technician jobs to insure quality of work</li>
 <li>Assist in assigning duties to all employees</li>
 <li>Perform a variety of skilled work in the maintenance, repair and upkeep of resort buildings and units, including carpentry, plumbing, filter maintenance and light fixture maintenance</li>
 <li>Maintain swimming pool</li>
 <li>Coordinate or install, inspect, repair and maintain the electrical, plumbing, mechanical and other related systems</li>
 <li>Coordinate or install, operate and maintain the heating, cooling and ventilation systems</li>
 <li>Perform all other duties as assigned</li>
</ul>
General Statement -&nbsp;Performs the job assigned complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Job Requirements
Education, Essential Training / Certifications and Experience:
<ul>
 <li>High School Diploma or GED preferred&nbsp;</li>
 <li>Experience in supervisory-level resort maintenance role</li>
 <li>One (1) to two (2) years of experience in building and facilities maintenance; and Certified Pool Operator (CPO) or Aquatic Facility Operator (AFO) certification</li>
 <li>Hazardous material handling training within six (6) months of hire date</li>
 <li>One (1) year experience in the care, maintenance, and repair of large, commercial or public swimming pools and associated equipment and facilities.</li>
</ul>
Skills, Knowledge and Abilities:&nbsp;&nbsp;
<ul>
 <li>Ability to perform maintenance duties such as plumbing, electrical, construction, appliance repairs, painting and pool maintenance&nbsp;</li>
 <li>Be able to multi-task and handle all maintenance issues</li>
 <li>Must have a good working knowledge of Microsoft Office Suite Products</li>
 <li>Always be neat in appearance with proper uniform required by company</li>
 <li>Possess exceptional communication and leadership skills</li>
</ul>
Shift:&nbsp;&nbsp;Flexible schedule, days, nights, weekdays, weekends 
&nbsp;

Assistant Maintenance Manager

The primary purpose of this position is to ensure that cash amounts in rental escrow accounts are timely, accurately, and effectively reconciled, with questions, issues, or errors reported and resolved timely and accurately.
Principal Duties and Responsibilities
<ul>
 <li>Prepare monthly bank reconciliations for all rental escrow accounts, including an ability to adjust to changes in circumstances / facts to update reconciliation methods, inputs, etc.</li>
 <li>Investigate and resolve reconciling items on bank reconciliations</li>
 <li>Maintain required supporting files, reports, and data</li>
 <li>Adhere to company standards and procedures in all reconciliation activities</li>
 <li>Prepare adjusting entries needed to ensure general ledger accounts accurately reflect all transactions occurring in the bank accounts</li>
 <li>Communicate with management regarding reconciling items and entries as needed</li>
 <li>Track and prepare internal reports</li>
 <li>Performs all other related duties and projects as assigned.</li>
</ul>
Job Requirements
Education, Essential Training / Certifications and Experience:
<ul>
 <li>Accounting or Finance degree and/or relevant experience</li>
 <li>At least 3 years of experience with bank reconciliations</li>
 <li>Proficient knowledge of general accounting principles and workings of banking systems</li>
 <li>Knowledge of Accounting Software, with QuickBooks / QuickBooks Online a plus</li>
</ul>
Skills, Knowledge and Abilities:&nbsp;&nbsp;
<ul>
 <li>Excellent written and oral communication skills</li>
 <li>Strong analytical skills</li>
 <li>Detail-oriented</li>
 <li>Ability to manage time, projects, and resources to meet deadlines</li>
 <li>Ability to establish priorities and deal with numerous projects simultaneously</li>
</ul>

Bank Reconciliation Specialist 

Get Hired &amp; We Will Pay You $75 For GAS Your First Two Weeks! But wait! There's more! Also for a LIMITED TIME: Earn A $1,000 quick-start/attendance BONUS! (Bonus pay is ONLY available to NEW hires, not former employees) 
Set Schedule!: Monday–Friday starting at 9 a.m. - no weekends or nights! (NOT REMOTE!)
&nbsp;
Capital Vacations Springfield Call Center is seeking to add new representatives to our Evening Shift Team!&nbsp;
We offer rapid advancement and the most lucrative commission structure in the area!&nbsp;If you are a fast learner&nbsp;who is eager to increase your knowledge and skillset, with uncapped earning potential - apply today!&nbsp;
&nbsp;
The Call Center Representative&nbsp;is responsible for making outbound calls to families who have inquired about a mini vacation to 1 of 5 locations. The Rep then offers and sells a vacation package&nbsp;to those potential customers based on their needs! 
***A highly trained management team will assist in sales transfers making the process very achievable for anyone willing to learn!***
Details:&nbsp;
<ul>
 <li>Paid Training at a competitive hourly rate + continued training&nbsp;</li>
 <li>Monday – Friday SET schedule,&nbsp;no weekends&nbsp;required</li>
 <li>Day AND Evening shifts available</li>
 <li>BEST pay in the industry- hourly rate PLUS advantageous commissions AND daily cash/check spiffs.</li>
 <li>Paid Weekly – hourly&nbsp;and commissions paid on SAME check</li>
 <li>NO cap on commissions - unlimited earning potential&nbsp;</li>
 <li>Opportunity for employee advancement is not only encouraged, but expected!</li>
 <li>Make&nbsp;$18+/hr just hitting your 1st bonus hurdle!!!</li>
</ul>
&nbsp;
Essential Duties and Tasks:
<ul>
 <li>Sell vacation packages over the phone to qualifying warm-lead guests.</li>
 <li>Assist guests with questions about the vacation properties, packages, and procedures.&nbsp;&nbsp;</li>
 <li>Determine eligibility of Capital guests per qualification standards.</li>
 <li>Participate in ongoing professional sales training.</li>
</ul>
&nbsp;
Qualifications:
Qualified applicants should possess the following skills, knowledge, and experience:
<ul>
 <li>Call Center sales experience a plus, but NOT required!</li>
 <li>Friendly, outgoing, upbeat attitude</li>
 <li>Ability to build rapport and overcome objections.</li>
 <li>Excellent communication skills</li>
 <li>Proficient in basic PC knowledge</li>
 <li>Excellent verbal communication skills while maintaining high quality on all calls.</li>
 <li>Fast learner who eager to increase your knowledge and skillset</li>
 <li>Performs the job duties assigned and complies with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity</li>
 <li>Must be at least 18 to apply.&nbsp;</li>
</ul>
&nbsp;
Schedule: Full Time Monday–Friday 1 pm -8 pm (or part-time 2:30p-8p)

Call Center Sales Rep - Afternoons 1p-8p

Purpose
The Capital Dream Vacations Specialist is responsible for servicing Capital Vacations Club owners who at the time of purchase received bonus points to apply toward a Capital Dream Vacation.&nbsp; The owner will be contacted by phone and/or email via an inbound/outbound blended environment. Providing owners with an array of reservation services, answer any questions that they may have about the Capital Dream Vacation program any options, availability and what Capital Dream Vacation package the owner would qualify for to apply their bonus points towards a qualified package.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Assisting Capital Vacation Club owners with providing them with Dream Vacation request forms to complete via email submission</li>
 <li>Assist Capital Vacation Club owners with providing them with a CDV review which is a result of the CDV request form that was submitted.&nbsp; </li>
 <li>Must be able to work a variable shift and flexible hours and days</li>
 <li>May work a Monday – Friday shift or a Tuesday – Saturday shift on which the role will be facilitated via professional engagement through phone, email, inbound or outbound call as business needs require.</li>
 <li>Complete a full booking (Flight, Hotel or Car) depending on the package selected and the request of the owner.</li>
 <li>Ensure the accounts have the correct amount of Bonus Points that were gifted at the time of purchase of upgrade</li>
 <li>Ensure that the owner’s account is not delinquent in maintenance fee or Loan payments prior to booking a CDV</li>
 <li>Communicate with clarity and confidence putting the owner at ease and offer other options if applicable or if they miss a CDV deadline</li>
 <li>Facilitate and accept inbound/outbound calls that require follow up with callbacks or email communication.</li>
 <li>Maintain and meet/exceed agent level performance goals and contribute to the department goals.</li>
 <li>Expect to be a role model for Capital Vacations core values, act professional, and a strong team player.</li>
 <li>Daily adherence to breaks, lunches and attendance.</li>
 <li>Confident in working in a pay to performance role</li>
 <li>Integrity is a must.&nbsp; We handle owners personal and credit card information for the process fee.&nbsp; And the following procedure is key</li>
 <li>Showing patience and flexibility even when unexpected obstacles may arise</li>
 <li>Attention to detail and the ability to multitask and problem solve</li>
 <li>Booking all CDVs within guidelines and budgeting protocol</li>
 <li>Must have exceptional customer service skills</li>
 <li>Be able to book a tour in SAM</li>
 <li>Able to convert to Moments 2 Memories (where applicable)</li>
 <li>Influence certain CDV locations that drive higher efficiency within the guidelines</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School diploma, some college preferred</li>
 <li>High level proficiency with Microsoft Office applications, High proficiency in MS Excel required</li>
 <li>Hotel/timeshare experience a plus</li>
 <li>A strategic mindset to problem solving and craft win/win solutions.</li>
 <li>Previous experience with a CRM (customer relationship management) system is preferred.</li>
 <li>Previous experience using Salesforce.com is a plus</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Ability to work both in a team and independently</li>
 <li>Excellent organization and ability to multi-task required to handle multiple priorities</li>
 <li>Very detailed oriented and accuracy is a must</li>
 <li>Technically savvy ~ able to quickly pick up and maneuver through several different systems</li>
 <li>Willingness to become the subject matter expert on the CRM Platform.</li>
 <li>Ability to work in a fast-paced office environment</li>
 <li>Excellent communication skills</li>
 <li>Ability to always work with a high level of professionalism</li>
</ul>
Shift: Additional hours may be necessary to meet goals and deadlines and to cover shifts
<ul>
 <li>Flexible schedule – Ability to work weekends, evenings and holidays</li>
</ul>
Travel:
<ul>
 <li>None</li>
</ul>

Capital Dream Vacations Specialist 

No Experience is Required! Top agents average $1,500-$3,500 per week!&nbsp;
PAID WEEKLY!! PAID TRAINING!
The Community Marketing Agent OPC provides information and opportunities for qualifying couples and individuals&nbsp;to attend a presentation about Capital Vacations.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Serves as the first point of contact for Capital Vacations Sales Experience</li>
 <li>Greets, presents, and incentivizes potential clients to attend a sales presentation at Capital Vacations</li>
 <li>Must be welcoming and provide a professional first impression of Capital Vacations while pre-qualifying potential customers</li>
 <li>Maintains an accurate record and customer logs</li>
 <li>Responsible for the collection and delivery of any deposits received from the guests</li>
 <li>Responsible for maintaining production at or above minimum performance standards</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>1 to 3 years of sales or marketing experience is preferred, not required</li>
 <li>Ability to maintain production standards</li>
 <li>Ability to overcome objections</li>
 <li>Must be energetic and outgoing</li>
</ul>
Shift: Flexible
<ul>
 <li>Regular Hours</li>
</ul>
Travel:&nbsp;Must be able to commute to different locations
<ul>
 <li>25% to 50%</li>
</ul>

CMA OPC (Community Marketing Agents)

Capital Vacations sets the industry standard!
Our mission is to deliver quality vacations to our members and guests.
In this entry opportunity into the company, working 8-5 Monday-Friday, our team members are averaging&nbsp;over $25 p/hr.&nbsp;and&nbsp;over $53,000&nbsp;in per year individual compensation.
Capital Vacations offers a variety of benefits including Company Paid Life Insurance, Long-term Disability, Medical, Dental, Vision, 401K, discounted Vacation Stays, plus you begin to earn Paid Time Off immediately.
Pay
$15 hourly salary plus substantial bonus opportunity based on Collections Bonus Compensation Plan
Purpose
Capital Vacations is adding to an industry-leading, tenured financial services team by seeking competitive&nbsp;team players&nbsp;who are committed to achieving and continuing our unprecedented growth and progression.
JOB SUMMARY
Under general direction, Collectors work applicable accounts through system assignment or other means.
ESSENTIAL JOB FUNCTIONS
<ul>
 <li>Provides customer service regarding collection issues, general questions, processing payments and various transactions</li>
 <li>Resolves account discrepancies and maintains tracking of accounts worked concisely and professionally</li>
 <li>Responsible for reducing delinquency for applicable accounts</li>
 <li>Reviews open accounts for collection efforts</li>
 <li>Makes outbound calls, maintaining professional communication at all times via phone</li>
 <li>Adheres to the Fair Debt Collection Practices Act (FDCPA) and any other regulations governing the collections process</li>
 <li>Reviews all relevant information (including terms of sales and/or loan documents) and attempts to collect customer payments</li>
 <li>Executes timely follow-up on payment arrangements and documentation required per account</li>
 <li>Ensures all customer information is correct, updating as necessary</li>
 <li>Identifies issues attributing to account delinquency and discusses with management for best practices and process resolution</li>
 <li>Responsible for exceeding departmental performance standards and quality assurance expectations</li>
 <li>Adheres to company standards and maintains compliance with all policies and procedures</li>
 <li>Performs other related duties as assigned</li>
</ul>
EDUCATION
<ul>
 <li>High School Diploma or equivalent.</li>
</ul>
EXPERIENCE
<ul>
 <li>No prior experience or training required.</li>
 <li>1-3 years of customer service experience</li>
</ul>
SKILLS &amp; ABILITIES
This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
Specific skills and abilities include, but are not limited to the following:
<ul>
 <li>Computer proficiency in Microsoft Word, Excel and Outlook.</li>
 <li>Excellent customer service skills.</li>
 <li>Proficient in time management; the ability to organize and manage multiple priorities.</li>
 <li>Ability to take initiative and effectively adapt to changes.</li>
 <li>Able to establish and maintain a cooperative working relation.</li>
 <li>Able to use sound judgment; work independently, with minimal supervision.</li>
 <li>Able to perform a variety of duties, often changing from one task to another of a different nature, with deadlines and/or established timeframes.</li>
 <li>Competent in public speaking.</li>
 <li>Performs well with frequent interruptions and/or distractions.</li>
</ul>
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Understands the importance of commitment and detail</li>
 <li>Competitive and goal-oriented</li>
 <li>Unwavering commitment to their best</li>
 <li>Excellent communication abilities</li>
 <li>Ability to effectively use multiple computer systems</li>
 <li>Analytical and negotiation skills</li>
</ul>
Shift:
<ul>
 <li>Full-Time</li>
</ul>

Collections Agent 

Capital Vacations strives for the best!&nbsp;We believe in the power of creating memories, adventures, bonds, stories, and moments for all of our owners and guests.&nbsp;
Benefits:
<ul>
 <li>Extremely Competitive Compensation with weekly pay ($400 Per Tour)</li>
 <li>Sales Bonus Opportunity. In addition to regular compensation.&nbsp;</li>
 <li>Medical&nbsp;</li>
 <li>Dental&nbsp;</li>
 <li>Vision&nbsp;</li>
 <li>401k&nbsp;</li>
 <li>PTO&nbsp;</li>
 <li>Travel Discounts&nbsp;</li>
 <li>Employee Perks Discounts&nbsp;</li>
 <li>Unlimited room for career growth&nbsp;</li>
</ul>
Purpose
The role of an Community Marketing Agent is to provide information about the surrounding area to guests, while giving opportunities for qualifying individuals &nbsp;to attend a presentation about Capital Vacations and all the vacations benefits we provide.&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Greets, presents, and incentivizes potential clients to attend a sales presentation at Capital Vacations</li>
 <li>Serves as the first point of contact for guests</li>
 <li>Enjoys discussing vacation</li>
 <li>Must be welcoming and provide a professional first impression of Capital Vacations while pre-qualifying potential customers</li>
 <li>Maintains an accurate record and customer log</li>
 <li>Responsible for the collection and delivery of any deposits received from the guests</li>
</ul>
Job Requirements
Education:
<ul>
 <li>High School Diploma/GED</li>
</ul>
Skills&nbsp;and Abilities:
<ul>
 <li>1 to 3 years of sales or marketing experience is preferred,&nbsp;not required</li>
 <li>Ability to maintain production standards</li>
 <li>Ability to overcome objections</li>
 <li>Ability to work independently or as a team with a driven work ethic</li>
 <li>Must be energetic and outgoing</li>
</ul>
Shift: Flexible
<ul>
 <li>Regular Hours</li>
</ul>
General Statement&nbsp;-&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.

Community Marketing Agent 

NEW YEAR! * NEW CAREER!
Get Hired &amp; We Will Pay You $75 For GAS Your First Two Weeks! But wait! There's more! Also for a&nbsp;LIMITED TIME:&nbsp;Earn A&nbsp;$1,000&nbsp;quick-start/attendance BONUS!&nbsp;(Bonus pay is ONLY available to NEW hires, not former employees)&nbsp;&nbsp; 
&nbsp;
Set Schedule:&nbsp;Monday–Friday; shift starts at 9:00 a.m.!&nbsp; &nbsp;Part-Time and Full-Time Opportunities!
Our top agents are making $23 - $44+ PER HOUR!&nbsp; (see below!)
With more &amp; more COVID restrictions being lifted all over the country every day, the desire for travel and vacations has never been so strong! While other companies are downsizing, Capital Vacations is dynamically growing, and we want&nbsp;YOU&nbsp;to be a part of it!
DUE TO GROWTH, WE ARE ADDING NEW POSITIONS with the opportunity for rapid advancement.&nbsp;
DAY and EVENING SHIFTS&nbsp;AVAILABLE
We offer rapid advancement and the most lucrative commission structure in the area!&nbsp;If you are a fast learner&nbsp;who is eager to increase your knowledge and skillset, with uncapped earning potential - apply today!&nbsp;
DECEMBERS Top 5 Reps Earnings
Rep #1 
Hours: 35.34 Hours Worked (avg week) 
Week Total Earnings: $1,771.76 
Hourly: $50.13 per hour
Rep #2 
Hours: 35.4 Hours Worked 
Week Total Earnings: $1,448.07 
Hourly: $40.91&nbsp;per hour
Rep #3 
Hours: 33.82&nbsp;Hours Worked 
Week Total Earnings: $1,168.75 
Hourly: $34.56&nbsp;per hour
Rep #4 
Hours: 35.43&nbsp;Hours Worked 
Week Total Earnings: $1,083.34 
Hourly: $30.58&nbsp;per hour
Rep #5 
Hours: 35.61&nbsp;Hours Worked 
Week Total Earnings: $966.94 
Hourly: $27.99 per hour
What you will be doing:
You make&nbsp;outbound calls (warm leads!) to families who have inquired about a mini-vacation to 1 of 5 locations. During your conversation with the customer, you will do some fact-finding and&nbsp;then offer and sell&nbsp;a vacation package&nbsp;to those potential customers based on their needs!
Details:&nbsp;
<ul>
 <li>Paid Training at a competitive hourly rate + continued training&nbsp;</li>
 <li>Monday – Friday SET schedule,&nbsp;NO weekends&nbsp;required</li>
 <li>Day AND Evening shifts are available</li>
 <li>BEST pay in the industry- hourly rate PLUS advantageous commissions AND daily cash/check spiffs.</li>
 <li>Paid Weekly – hourly&nbsp;and commissions paid on the SAME check</li>
 <li>NO cap on commissions - unlimited earning potential&nbsp;</li>
 <li>Opportunity for employee advancement is not only encouraged, but expected!</li>
 <li>Make&nbsp;$19.06+/hr&nbsp;just by hitting your 1st bonus hurdle!!!</li>
</ul>
Essential Duties and Tasks:
<ul>
 <li>Sell vacation packages over the phone to qualifying guests.</li>
 <li>Assist guests with questions about the vacation properties, packages, and procedures.&nbsp;&nbsp;</li>
 <li>Determine eligibility of Capital guests per qualification standards.</li>
 <li>Participate in ongoing professional sales training.</li>
</ul>
Qualifications:
Qualified applicants should possess the following skills, knowledge, and experience:
<ul>
 <li>Customer Service or Sales Call&nbsp;Center experience a plus</li>
 <li>Friendly, outgoing, upbeat attitude</li>
 <li>Ability to build rapport and overcome objections.</li>
 <li>Excellent communication skills</li>
 <li>Proficient in basic PC knowledge</li>
 <li>Excellent verbal communication skills while maintaining high quality on all calls.</li>
 <li>Fast learner who eager to increase your knowledge and skillset</li>
 <li>Performs the job duties assigned and complies with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity</li>
 <li>Must be at least 18 to apply.&nbsp;</li>
</ul>

CUSTOMER SALES REP - Springfield MO

Get Hired &amp; We Will Pay You $75 For GAS Your First Two Weeks!&nbsp; But wait!&nbsp; There's more! Also for a&nbsp;LIMITED TIME:&nbsp; Earn A&nbsp;$1,000&nbsp;quick-start/attendance BONUS!&nbsp; &nbsp;(Bonus pay is ONLY available&nbsp;to NEW hires, not former employees)&nbsp;
Set Schedule!: Monday–Friday starting at 9 a.m. - no weekends or nights! (NOT REMOTE!)
&nbsp;
Our top agents are making $22 - $42&nbsp;Per Hour with competitive base pay and our Top 5 agents are earning $45-$65!&nbsp;
Capital Vacations is acquiring more properties and dynamically growing, and we want&nbsp;YOU&nbsp;to be a part of it!
WE ARE ADDING NEW EXCITING POSITIONS with an excellent opportunity for advancement.&nbsp;
Capital Vacations BRANSON&nbsp;Call Center is seeking to add new representatives to our team!&nbsp;
We offer rapid advancement and the most lucrative commission structure in the area!&nbsp;If you are a fast learner&nbsp;who is eager to increase your knowledge and skillset, with uncapped earning potential - apply today!&nbsp;
Example of 2 Reps Earnings last week!
Rep #1 
Hours: 35.43&nbsp;Hours Worked 
Week Total Earnings: $2,083.34 
Hourly: $58.80&nbsp;per hour
Rep #2 
Hours: 35.61&nbsp;Hours Worked 
Week Total Earnings: $1.166.94 
Hourly: $32.77&nbsp;per hour
The Call Center Representative&nbsp;is responsible for making outbound calls to families who have inquired about a mini-vacation to 1 of 5 locations. The Rep then offers and sells a vacation package&nbsp;to those potential customers based on their needs!
Details:&nbsp;
<ul>
 <li>Paid Training at a competitive hourly rate + continued training&nbsp;</li>
 <li>Monday – Friday SET schedule, NO weekends required</li>
 <li>BEST pay in the industry- hourly rate PLUS advantageous commissions AND daily cash/check spiffs.</li>
 <li>Paid Weekly – hourly&nbsp;and commissions paid on the SAME check</li>
 <li>NO cap on commissions - unlimited earning potential&nbsp;</li>
 <li>Opportunity for employee advancement is encouraged for leadership roles!</li>
 <li>Make&nbsp;$17+/hr&nbsp;just hitting your 1st bonus hurdle!!!</li>
</ul>
Essential Duties and Tasks:
<ul>
 <li>Sell vacation packages over the phone to qualifying guests who have requested information!</li>
 <li>Assist guests with questions about the vacation properties, packages, and procedures.&nbsp;&nbsp;</li>
 <li>Determine eligibility of Capital guests per qualification standards.</li>
 <li>Participate in ongoing professional sales and service training.</li>
</ul>
Qualifications:
Qualified applicants should possess the following skills, knowledge, and experience:
<ul>
 <li>Call Center sales experience a plus</li>
 <li>Friendly, outgoing, upbeat attitude</li>
 <li>Ability to build rapport and overcome objections.</li>
 <li>Proficient in basic PC knowledge</li>
 <li>Excellent verbal communication skills while maintaining high quality on all calls.</li>
 <li>Fast learner who eager to increase your knowledge and skillset</li>
 <li>Performs the job duties assigned and complies with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity</li>
 <li>Must be at least 18 to apply.&nbsp;</li>
</ul>

Customer Service Rep (not remote)

Get Hired &amp; We Will Pay You $75 For GAS Your First Two Weeks!&nbsp; But wait!&nbsp; There's more! Also for a&nbsp;LIMITED TIME:&nbsp; Earn A&nbsp;$1,000&nbsp;quick-start/attendance BONUS!&nbsp; &nbsp;(Bonus pay is ONLY available&nbsp;to NEW hires, not former employees)&nbsp;
Set Schedule!: Monday–Friday - no weekends! (NOT REMOTE!)
Shift:&nbsp;
<ul>
 <li>LIMITED TIME OFFER!&nbsp; $1,000 QUICK START Bonus for NEW hires!</li>
 <li>&nbsp;Part Time - Monday - Friday, 2:30pm&nbsp;- 8:00pm</li>
 <li>Full Time - Monday - Friday, 1:00pm - 8:00pm</li>
</ul>
Capital Vacations is growing &amp; urgently hiring in our Activations Department at our Springfield Call Center. The Date Setter&nbsp;assists current vacation package holders and setting their dates for vacation utilization.
Benefits of the position:
<ul>
 <li>Earn&nbsp;$17+/hour&nbsp;just hitting your first bonus hurdle!</li>
 <li>Inbound AND Outbound Leads!!!</li>
 <li>Full Benefits- Health, Dental, Vision, &amp; Life Insurance; 401K; PTO, etc.</li>
 <li>Monday – Friday set schedule - NO WEEKENDS!</li>
 <li>Multiple ways to earn commissions</li>
 <li>NO cap on commission - unlimited earning potential</li>
 <li>BEST pay in the industry- base hourly, advantageous commissions, and daily cash/check spiffs.</li>
 <li>Paid Weekly – hours and commissions on same check</li>
 <li>Opportunity for employee advancement is not only encouraged but expected!</li>
 <li>Local and National Travel perks plus&nbsp;discounted tickets for numerous area attractions!</li>
</ul>
Principal Duties and Responsibilities:
<ul>
 <li>Contact customers who have purchased a vacation package with us</li>
 <li>Ensure all vacation packages are qualified</li>
 <li>Arrange travel dates for vacation packages</li>
 <li>Assist our customers with any questions they may have while maintaining excellent quality standards in compliance with set company guidelines</li>
 <li>Up-sell accommodations, sell entertainment tickets, etc.</li>
 <li>Code records completely and accurately in&nbsp;our database</li>
 <li>Assist guests with questions about the vacation properties, packages, and procedures.</li>
 <li>Determine eligibility of Capital guests per qualification standards.</li>
</ul>
Job Requirements
Qualifications:
<ul>
 <li>1 years of relevant call center experience&nbsp;preferred&nbsp;but not required</li>
 <li>Customer service experience</li>
 <li>Ability to multi-task</li>
 <li>Functional knowledge of computers and basic computer programs</li>
 <li>Ability to build rapport</li>
 <li>Excellent communication skills</li>
 <li>Proficient in basic PC knowledge</li>
 <li>Must be at least 18 to apply.</li>
</ul>

DATE SETTER - Afternoon Shift - 1p to 8p OR 230p to 8p

Get Hired &amp; We Will Pay You $75 For GAS Your First Two Weeks! But wait! There's more! Also for a&nbsp;LIMITED TIME:&nbsp;Earn A&nbsp;$1,000&nbsp;quick-start/attendance BONUS!&nbsp;(Bonus pay is ONLY available to NEW hires, not former employees)
Shift:&nbsp;
<ul>
 <li>No weekends or nights!</li>
 <li>Full Time - Monday - Friday, 9:00 am - 4:00pm</li>
</ul>
Capital Vacations is growing &amp; urgently hiring in our Activations Department at our Springfield Call Center. The Date Setter&nbsp;assists current vacation package holders and setting their dates for vacation utilization.
Benefits of the position:
<ul>
 <li>Earn&nbsp;$17+/hour&nbsp;just by hitting your first bonus hurdle!</li>
 <li>Inbound AND Outbound Leads!!!</li>
 <li>Full Benefits- Health, Dental, Vision, &amp; Life Insurance; 401K; PTO, etc.</li>
 <li>Monday – Friday set schedule - NO WEEKENDS!</li>
 <li>Multiple ways to earn commissions</li>
 <li>NO cap on commission - unlimited earning potential</li>
 <li>BEST pay in the industry- base hourly, advantageous commissions, and daily cash/check spiffs.</li>
 <li>Paid Weekly – hours and commissions on the same check</li>
 <li>Opportunity for employee advancement is not only encouraged but expected!</li>
 <li>Local and National Travel perks plus&nbsp;discounted tickets for numerous area attractions!</li>
</ul>
Principal Duties and Responsibilities:
<ul>
 <li>Contact customers who have already purchased a vacation package with us</li>
 <li>Ensure all vacation packages are qualified</li>
 <li>Arrange travel dates for vacation packages</li>
 <li>Assist our customers with any questions they may have while maintaining excellent quality standards in compliance with set company guidelines</li>
 <li>Up-sell accommodations, sell entertainment tickets, etc.</li>
 <li>Code records completely and accurately in&nbsp;our database</li>
 <li>Assist guests with questions about the vacation properties, packages, and procedures.</li>
 <li>Determine eligibility of Capital guests per qualification standards.</li>
</ul>
Job Requirements
Qualifications:
<ul>
 <li>1 year of relevant call center experience is&nbsp;preferred&nbsp;but not required</li>
 <li>Customer service experience</li>
 <li>Ability to multi-task</li>
 <li>Functional knowledge of computers and basic computer programs</li>
 <li>Ability to build rapport</li>
 <li>Excellent communication skills</li>
 <li>Proficient in basic PC knowledge</li>
 <li>Must be at least 18 to apply.</li>
</ul>

DATE SETTER CSR - Springfield MO (not remote)

NEW YEAR....NEW CAREER! 
LIMITED TIME BONUS!&nbsp; &nbsp; &nbsp;$75 Gas Card Bonus to help you make it to your first paycheck PLUS a $1,000 quick-start&nbsp;bonus for NEW hires!
Have you ever&nbsp;dreamed about working in a vacation paradise?&nbsp; If you or someone you know is actively looking for a new opportunity with competitive pay, benefits, and travel perks, we are hiring at Silver Lake Resort in Kissimmee!
Shift:
<ul>
 <li>Monday - Friday, 9:00 am - 4:00 pm&nbsp; &nbsp;*NO Weekends!*</li>
 <li>Earn over $18/hour meeting the just the 1st bonus hurdle! 
 (Base Pay = $12 hour + $3.20 hour WCB +++ COMMISSION!)&nbsp;</li>
</ul>
Capital Vacations is now&nbsp;hiring for&nbsp;our Activations Department. The Date Setter&nbsp;assists&nbsp;current&nbsp;vacation package holders with setting their dates for vacation utilization.
BENEFITS:
<ul>
 <li>Inbound AND Outbound Leads!!!</li>
 <li>Full Benefits- Health, Dental, Vision, &amp; Life Insurance; 401K; PTO, etc.</li>
 <li>Monday – Friday set schedule</li>
 <li>Multiple ways to earn commissions</li>
 <li>NO cap on commission - unlimited earning potential</li>
 <li>BEST pay in the industry- base hourly, advantageous commissions, and daily cash/check spiffs.</li>
 <li>Paid Weekly – hours and commissions on same check</li>
 <li>Opportunity for employee advancement is not only encouraged but expected!</li>
</ul>
Principal Duties and Responsibilities:
<ul>
 <li>Contact customers who have purchased a vacation package with us</li>
 <li>Ensure all vacation packages are qualified</li>
 <li>Arrange travel dates for vacation packages</li>
 <li>Assist our customers with any questions they may have while maintaining excellent quality standards in compliance with set company guidelines</li>
 <li>Up-sell accommodations, sell entertainment tickets, etc.</li>
 <li>Code records completely and accurately in&nbsp;our database</li>
 <li>Assist guests with questions about the vacation properties, packages, and procedures.</li>
 <li>Determine eligibility of Capital guests per qualification standards.</li>
</ul>
Job Requirements
Qualifications:
<ul>
 <li>1 year&nbsp;of relevant call center experience&nbsp;preferred&nbsp;but not required</li>
 <li>Customer service experience</li>
 <li>Ability to multi-task</li>
 <li>Functional knowledge of computers and basic computer programs</li>
 <li>Ability to build rapport</li>
 <li>Excellent communication skills</li>
 <li>Proficient in basic PC knowledge</li>
 <li>Must be at least 18 to apply.</li>
</ul>

DATE SETTER in Kissimmee (not remote) Customer Service

Maintain the integrity of owner database as it changes due to transfers and relinquishments.
Principal Duties and Responsibilities
<ul>
 <li>Release inventory from contracts</li>
 <li>Title searches</li>
 <li>Draft and mail deeds for signature</li>
 <li>Scanning/filing</li>
 <li>Report status of inventory</li>
 <li>Special one-off relinquishment projects for delinquent Capital owners or HOA board assignments</li>
 <li>Record deeds and update databases accordingly</li>
 <li>Deed in lieu campaigns</li>
 <li>Communicate with owners via email, telephone, and mail</li>
</ul>
Job Requirements
Education, Essential Training / Certifications and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Timeshare experience preferred but not required</li>
 <li>Deed/Title experience preferred but not required</li>
</ul>
&nbsp;
Skills, Knowledge and Abilities:&nbsp;&nbsp;
<ul>
 <li>Excellent communication skills verbal and written</li>
 <li>Proficient with Microsoft Office; Word, Excel, etc.</li>
 <li>Time management skills</li>
 <li>Project planning, implementation, and completion</li>
</ul>

Deeding Coordinator 

Principal Duties and Responsibilities
<ul>
 <li>Responsible for all digital marketing campaigns, including generating leads, conversion metrics, digital research and actively engaging with the business to optimize the performance of our digital strategies.</li>
 <li>Develop and implement digital marketing strategies for all business verticals and product lines, with a core focus on vacation rentals and member engagement.</li>
 <li>Own the vacation rental digital journey understanding critical conversion and churn points to optimize the consumer experience and grow Rental business</li>
 <li>Create visual and messaging concepts for marketing campaigns across multiple platforms and tactics (email, landing pages, sms text, travel stores, etc.)</li>
 <li>Manage execution of the digital customer journey for Club members</li>
 <li>Manage the digital marketing calendar for the company</li>
 <li>Manage digital vendor relationships in partnership with Brand team</li>
 <li>Track digital marketing performance against KPIs and recommend strategies to improve performance</li>
 <li>Create and update digital marketing reports</li>
 <li>Identify trends and insights to optimize marketing tactics, messaging, and performance</li>
 <li>Collaborate with business unit leaders and teams</li>
 <li>Provide thought leadership and influence digital strategy within the organization based on proven best practices, trends worth exploring, and innovative technologies</li>
 <li>Assist the Senior Leadership Team in a wide array of other tasks related to digital marketing, digital experience design, and company growth, as required</li>
 <li>Both lead and participate in brainstorming and creative collaboration sessions pushing the team to create and elevate ideas</li>
 <li>Maintain positive relationships and collaborative work environment with the team and across the organization</li>
</ul>
Job Requirements
Education, Essential Training / Certifications and Experience:
<ul>
 <li>Bachelor’s degree in marketing, graphic design, or a related field</li>
 <li>5-7 years of experience digital marketing</li>
</ul>
Skills, Knowledge and Abilities:&nbsp;&nbsp;
<ul>
 <li>Hospitality or Agency experience highly desired</li>
 <li>Windows OS</li>
 <li>Driven and a self-starter with a high-level of strategic / critical thinking skills complimented by a creative mindset</li>
 <li>Teamwork skills</li>
 <li>Strong interpersonal and verbal communications skills</li>
 <li>Time and project management skills, including the ability to work on multiple projects as an individual contributor</li>
 <li>Understanding of Brand, Marketing, and Digital KPIs</li>
</ul>

Digital Marketing Lead 

Opportunity for career advancement in a fast paced, growth-oriented Organization.
Below are just&nbsp;some&nbsp;of the benefits you'll receive! 
• Competitive Salary 
• Paid time off 
• Career growth 
• Medical / Dental / Vision insurance 
• 401k 
• Enthusiastic team environment 
• Travel Perks to all our Resort locations
Recruit Position Duties-
<ul>
 <li>
 Coordinate workflow between Front Desk, Housekeeping &amp; Maintenance Departments.
 </li>
 <li>
 Manage room status portal (vacant, clean, cleaning in progress etc.).
 </li>
 <li>
 Make sure rooms are on target to be released on time.
 </li>
 <li>
 Manage in room work order workflow in partnership with the Maintenance Manager.
 </li>
 <li>
 Enter work orders in work order system once notified by housekeepers and housekeeping supervisors.
 </li>
</ul>
General Statement&nbsp;- Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity
Recruit Position Requirements-
<ul>
 <li>
 Experience as a dispatch agent, ideally in a Hotel or Resort setting.
 </li>
 <li>
 Ability to work under pressure and to prioritize tasks in a fast-paced environment.
 </li>
 <li>
 Must work well in a team environment and communicate in an effective manner so as to gain buy in from all multiple departments.
 </li>
</ul>
Recruit Position Schedule-
<ul>
 <li>
 Thursday to Monday 9.30am to 6pm. Schedule may change seasonally.
 </li>
</ul>

Dispatcher

The Event Field Package Sales Manager&nbsp;is responsible for achieving performance quotas in lead generation and Bounce Back package sales while maintaining a high level of professionalism and brand standards. The Event Field Package Sales&nbsp;Manager&nbsp;is also responsible for handling all technology equipment for each remote location, representing the company and driving to and from scheduled events.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Develops, implements, and rotates promotional concepts to prevent stale and saturated programs in the market</li>
 <li>Uses innovative and proper techniques and/or protocol in brand design and scripts to direct high volumes of prospects to event booths</li>
 <li>Must be familiar with all Company programs, systems, and resorts</li>
 <li>Meets budgeted lead generation and tour goals for the company</li>
 <li>Maintains a full comprehension of lead generation, including but not limited to targeting demographic locations and events that would be highly productive in both lead conversion and Bounce Back sales</li>
 <li>Operates general office machinery (i.e., computer, copy machine, fax machine, etc.)</li>
 <li>Completes all required Company training and compliance courses as assigned</li>
 <li>Adheres to Company standards and maintains compliance with all policies and procedures.</li>
 <li>Performs other related duties as assigned.</li>
</ul>
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma or equivalent</li>
 <li>A minimum of a year of experience in the sales, marketing, customer service, or related field required.</li>
 <li>Vailed Driver’s License ( non-commercial)</li>
</ul>
&nbsp;
Skills, Knowledge, and Abilities:
<ul>
 <li>Ability to multitask and to adapt in a fast-paced environment</li>
 <li>Ability to interact effectively with the public and staff with enthusiasm and professionalism</li>
 <li>Strong personnel and management skills and technical competency</li>
 <li>Professional appearance</li>
 <li>Highly self-motivated with dynamic energy and an inner competitiveness</li>
 <li>Ability to take the initiative and effectively adapt to changes</li>
 <li>Able to use sound judgment; work independently, with minimal supervision</li>
 <li>Strong analytical and problem-solving skills</li>
 <li>Upholds and leads Company culture</li>
</ul>

Event Manager - Illinois

The Field Package Sales Manager&nbsp;is responsible for achieving performance quotas in lead generation and Bounce Back package sales while maintaining a high level of professionalism and brand standards. The Field Package Sales&nbsp;Manager&nbsp;is also responsible for handling all technology equipment for each remote location, representing the company and driving to and from scheduled events.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Develops, implements, and rotates promotional concepts to prevent stale and saturated programs in the market</li>
 <li>Uses innovative and proper techniques and/or protocol in brand design and scripts to direct high volumes of prospects to event booths</li>
 <li>Must be familiar with all Company programs, systems, and resorts</li>
 <li>Meets budgeted lead generation and tour goals for the company</li>
 <li>Maintains a full comprehension of lead generation, including but not limited to targeting demographic locations and events that would be highly productive in both lead conversion and Bounce Back sales</li>
 <li>Operates general office machinery (i.e., computer, copy machine, fax machine, etc.)</li>
 <li>Completes all required Company training and compliance courses as assigned</li>
 <li>Adheres to Company standards and maintains compliance with all policies and procedures.</li>
 <li>Performs other related duties as assigned.</li>
</ul>
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma or equivalent</li>
 <li>A minimum of a year of experience in the sales, marketing, customer service, or related field required.</li>
 <li>Vailed Driver’s License ( non-commercial)</li>
</ul>
&nbsp;
Skills, Knowledge, and Abilities:
<ul>
 <li>Ability to multitask and to adapt in a fast-paced environment</li>
 <li>Ability to interact effectively with the public and staff with enthusiasm and professionalism</li>
 <li>Strong personnel and management skills and technical competency</li>
 <li>Professional appearance</li>
 <li>Highly self-motivated with dynamic energy and an inner competitiveness</li>
 <li>Ability to take the initiative and effectively adapt to changes</li>
 <li>Able to use sound judgment; work independently, with minimal supervision</li>
 <li>Strong analytical and problem-solving skills</li>
 <li>Upholds and leads Company culture</li>
</ul>

Event Manager- Raleigh 

The Event Field Package Sales Manager&nbsp;is responsible for achieving performance quotas in lead generation and Bounce Back package sales while maintaining a high level of professionalism and brand standards. The Event Field Package Sales&nbsp;Manager&nbsp;is also responsible for handling all technology equipment for each remote location, representing the company and driving to and from scheduled events.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Develops, implements, and rotates promotional concepts to prevent stale and saturated programs in the market</li>
 <li>Uses innovative and proper techniques and/or protocol in brand design and scripts to direct high volumes of prospects to event booths</li>
 <li>Must be familiar with all Company programs, systems, and resorts</li>
 <li>Meets budgeted lead generation and tour goals for the company</li>
 <li>Maintains a full comprehension of lead generation, including but not limited to targeting demographic locations and events that would be highly productive in both lead conversion and Bounce Back sales</li>
 <li>Operates general office machinery (i.e., computer, copy machine, fax machine, etc.)</li>
 <li>Completes all required Company training and compliance courses as assigned</li>
 <li>Adheres to Company standards and maintains compliance with all policies and procedures.</li>
 <li>Performs other related duties as assigned.</li>
</ul>
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma or equivalent</li>
 <li>A minimum of a year of experience in the sales, marketing, customer service, or related field required.</li>
 <li>Vailed Driver’s License (non-commercial)</li>
</ul>
&nbsp;
Skills, Knowledge, and Abilities:
<ul>
 <li>Ability to multitask and to adapt in a fast-paced environment</li>
 <li>Ability to interact effectively with the public and staff with enthusiasm and professionalism</li>
 <li>Strong personnel and management skills and technical competency</li>
 <li>Professional appearance</li>
 <li>Highly self-motivated with dynamic energy and an inner competitiveness</li>
 <li>Ability to take the initiative and effectively adapt to changes</li>
 <li>Able to use sound judgment; work independently, with minimal supervision</li>
 <li>Strong analytical and problem-solving skills</li>
 <li>Upholds and leads Company culture</li>
</ul>

Events Manager- Atlanta

The Event Field Package Sales Manager&nbsp;is responsible for achieving performance quotas in lead generation and Bounce Back package sales while maintaining a high level of professionalism and brand standards. The Event Field Package Sales&nbsp;Manager&nbsp;is also responsible for handling all technology equipment for each remote location, representing the company and driving to and from scheduled events.
Principal Duties and Responsibilities
<ul>
 <li>Develops, implements, and rotates promotional concepts to prevent stale and saturated programs in the market</li>
 <li>Uses innovative and proper techniques and/or protocol in brand design and scripts to direct high volumes of prospects to event booths</li>
 <li>Must be familiar with all Company programs, systems, and resorts</li>
 <li>Meets budgeted lead generation and tour goals for the company</li>
 <li>Maintains a full comprehension of lead generation, including but not limited to targeting demographic locations and events that would be highly productive in both lead conversion and Bounce Back sales</li>
 <li>Operates general office machinery (i.e., computer, copy machine, fax machine, etc.)</li>
 <li>Completes all required Company training and compliance courses as assigned</li>
 <li>Adheres to Company standards and maintains compliance with all policies and procedures.</li>
 <li>Performs other related duties as assigned.</li>
</ul>
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma or equivalent</li>
 <li>A minimum of a year of experience in the sales, marketing, customer service, or related field required.</li>
 <li>Vailed Driver’s License ( non-commercial)</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Ability to multitask and to adapt in a fast-paced environment</li>
 <li>Ability to interact effectively with the public and staff with enthusiasm and professionalism</li>
 <li>Strong personnel and management skills and technical competency</li>
 <li>Professional appearance</li>
 <li>Highly self-motivated with dynamic energy and an inner competitiveness</li>
 <li>Ability to take the initiative and effectively adapt to changes</li>
 <li>Able to use sound judgment; work independently, with minimal supervision</li>
 <li>Strong analytical and problem-solving skills</li>
 <li>Upholds and leads Company culture</li>
</ul>

Events Manager- Atlanta Sugarloaf

Events Manager- Charlotte

Events Manager- Chicago Mall 

Events Manager- Greensboro

Our mission is to deliver quality vacations to our members and guests.
In addition to competitive compensation, Capital Vacations offers a variety of benefits including Company Paid Life Insurance, Long-term Disability, Medical, Dental, Vision, 401K, plus discounted Vacation Stays,
Purpose
As one of the fastest- growing companies in the industry Capital Vacations Voyage&nbsp;Sales Representative&nbsp;speaks with guests after they have met with the sales representative to discuss becoming a trial owner with Capital Vacations.
Principal Duties and Responsibilities
<ul>
 <li>Presents information to the guest on the benefits of vacation ownership with Capital Vacations, LLC.</li>
 <li>Completes property tours of the condos and discuss guest needs</li>
 <li>Build the dream of vacation for guests&nbsp;</li>
 <li>Map out the benefits Capital Vacations travel program has to offer&nbsp;</li>
 <li>Calls Manager to present financial options for potential ownership with Capital Vacations, LLC.</li>
 <li>All other duties as assigned</li>
</ul>
Benefits:&nbsp;
<ul>
 <li>Extremely competitive compensation plan</li>
 <li>Training Pay&nbsp;</li>
 <li>Medical, Dental, Vision&nbsp;</li>
 <li>401k&nbsp;</li>
 <li>Discounted Travel Benefits&nbsp;</li>
 <li>Unlimited Growth Opportunities&nbsp;</li>
 <li>Exceptional Work-Life Balance&nbsp;</li>
</ul>
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School diploma/GED&nbsp;referred</li>
 <li>Real Estate License or be willing to obtain one&nbsp;</li>
 <li>Maintain 10% closing, measured by monthly sales reports</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Maintain a high level of professionalism</li>
 <li>Excellent customer services kills</li>
 <li>Excellent written and verbal communication skills</li>
 <li>Flexible schedule</li>
</ul>
Shift:&nbsp;
<ul>
 <li>Full Time Position - Possible Holidays and Weekends</li>
</ul>

Exit Sales Representative

Capital Vacations strives for the best!&nbsp;We believe in the power of creating memories, adventures, bonds, stories, and moments for all of our owners and guests.&nbsp;
Earning potential up to $392&nbsp;per tour, and monthly sales bonuses!&nbsp;
Purpose
The role of a Community Marketing Agent is to provide information about the surrounding area to guests, while giving opportunities for qualifying individuals to attend a presentation about Capital Vacations and all the vacations benefits we provide.&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Greets, presents, and incentivizes potential clients to attend a sales presentation at Capital Vacations</li>
 <li>Serves as the first point of contact for guests</li>
 <li>Enjoys discussing vacation</li>
 <li>Must be welcoming and provide a professional first impression of Capital Vacations while pre-qualifying potential customers</li>
 <li>Maintains an accurate record and customer log</li>
 <li>Responsible for the collection and delivery of any deposits received from the guests</li>
</ul>
Job Requirements
Education:
<ul>
 <li>High School Diploma/GED</li>
</ul>
Skills&nbsp;and Abilities:
<ul>
 <li>1 to 3 years of sales or marketing experience is preferred,&nbsp;not required</li>
 <li>Ability to maintain production standards</li>
 <li>Ability to overcome objections</li>
 <li>Ability to work independently or as a team with a driven work ethic</li>
 <li>Must be energetic and outgoing</li>
</ul>
Benefits:
<ul>
 <li>Extremely Competitive Compensation with weekly pay&nbsp;</li>
 <li>Bonus Opportunity&nbsp;</li>
 <li>Medical&nbsp;</li>
 <li>Dental&nbsp;</li>
 <li>Vision&nbsp;</li>
 <li>401k&nbsp;</li>
 <li>PTO&nbsp;</li>
 <li>Travel Discounts&nbsp;</li>
 <li>Employee Perks Discounts&nbsp;</li>
 <li>Unlimited room for career growth&nbsp;</li>
</ul>
Shift: Flexible
<ul>
 <li>Regular Hours</li>
</ul>
General Statement&nbsp;-&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.

Face To Face Marketing Representative- High end Commission

Purpose
Senior Treasury Analyst will assist with tasks and projects related to its banking administration, payments, credit, and merchant card processes.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Deep knowledge and ability to create and update forecasting models in Excel</li>
 <li>Update and analyze the weekly forecast and identify, investigate, and communicate the root cause for any significant variances</li>
 <li>Monitor the daily cash position for adequate cash flow in the near term</li>
 <li>Perform Program Administration in various banking software to ensure adequate access for required users</li>
 <li>Maintain a comprehensive spreadsheet of all bank user access</li>
 <li>Maintain a banking schematic including signers on accounts and products on accounts</li>
 <li>Aid in the set up of merchant processing services and attaching the appropriate bank accounts as well as maintain a database of MIDs and related information</li>
 <li>Prepare and update bank fees schedules and identify key fee savings across the banking landscape</li>
 <li>Update and develop desk procedures for all Treasury Analyst functions</li>
 <li>Open and close corporate bank accounts</li>
 <li>Coordinate the set-up of bank products and services used by Treasury or other departments</li>
 <li>Execute electronic payments (Fed wires and ACH) using financial institutions online platforms</li>
 <li>Print and distribute reports as necessary</li>
 <li>Research and resolve bank questions and reconciliation issues</li>
 <li>Special projects when assigned based on priorities set by management</li>
 <li>All other duties as requested</li>
</ul>
General Statement&nbsp;-&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>Bachelor’s degree in finance, Accounting, or related field</li>
 <li>5+ years of work experience in treasury/cash management</li>
 <li>Experience in a corporate or bank operations environment is preferred</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Excellent communication (written and verbal), analytical and interpersonal skills</li>
 <li>Deep knowledge of developing and maintaining forecasting models</li>
 <li>Strong computer skills, including advanced Excel skills and proficiency in Microsoft Word and PowerPoint</li>
 <li>Ability to handle multiple tasks under tight deadlines with excellent organizational skills</li>
 <li>Proactive and motivated to improve the effectiveness and efficiency of Treasury operations</li>
 <li>Think strategically while paying close attention to detail</li>
 <li>Working knowledge and understanding of bank products and services</li>
 <li>Ability to follow directions and work with little supervision</li>
</ul>
Shift:&nbsp;Additional hours may be necessary to meet deadlines and goals
<ul>
 <li>Regular Hours</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Financial Treasury Analyst

Job Summary:
Ensuring guest satisfaction from the moment a guest arrives at the resort until they check out. Provide directions to guests to local destinations. Maintain supplies for the front desk area. Answer general interest calls to the area.
&nbsp;
Reports to / Supervision Received:
&nbsp;
<ol>
 <li>Manager: Suzie Moore</li>
 <li>Direct Supervisor: Miguel Cruz Romano</li>
 <li>Indirect Reporting Relationship: Director of Resort Operations</li>
</ol>
&nbsp;
Job Expectations:
&nbsp;
1.&nbsp;&nbsp; Display a pleasant, professional, and guest-oriented attitude at all times.
2.&nbsp;&nbsp; Have an understanding of what is expected of your resort and you as its representative.
3.&nbsp;&nbsp; Arrive at your workplace in a timely manner.
4.&nbsp;&nbsp; Comply with resort and department codes, policies, procedures, and regulations.
5.&nbsp;&nbsp; Consider and understand guests/guestroom's security, privacy &amp; comforts.
6.&nbsp;&nbsp; Be willing to participate in team efforts and communicate with fellow employees.
7.&nbsp;&nbsp; Know and be able to complete job-specific duties for the shift you are working.
8.&nbsp;&nbsp; Communicate any uncompleted issues to the next shift departments as needed.
&nbsp;
&nbsp;
Essential Functions:
&nbsp;
1.&nbsp;&nbsp; Register check-in guests, check-out guests, confirm pending reservations, answer and direct phone calls, take messages, and communicate with additional front desk clerks as needed.
2.&nbsp;&nbsp; Use a computer to input information regarding in-house guests.
3.&nbsp;&nbsp; Handle credit cards and money.
4.&nbsp;&nbsp; Assist guests with any questions, problems, or concerns and be able to communicate any unknown situations to the proper department or person.
5.&nbsp;&nbsp; Know local points of interest and be able to give directions.
6.&nbsp;&nbsp; Maintain a tidy and operational workspace and area.
7.&nbsp;&nbsp; Learn and be able to do any front desk clerk position as set forth in the procedures manual.
8.&nbsp;&nbsp; Responsible for his/her maintenance of uniforms and nametags.
9. &nbsp; Performs other duties as requested.
&nbsp;
Knowledge, Skill, and Experience:
&nbsp;
1. Minimum Education (or substitute experience) required:
<ul>
 <li>High school diploma or equivalent </li>
</ul>
2. Minimum Experience required: 
<ul>
 <li>1+ year in a related field</li>
</ul>
3. Skills Required: 
<ul>
 <li>Must have good oral and written communication skills</li>
 <li>Excellent interpersonal skills</li>
 <li>Ability to multi-task</li>
</ul>
&nbsp;
Physical Job Description
&nbsp;
Typical Working Conditions: 
(Describe environment including exposure to heat, cold, fumes, chemicals, allergens, mold, etc.)
<ul>
 <li>Exposure to chemicals and elements of the local environment</li>
</ul>
Equipment Used: 
(List all manual and automated equipment used in the course of performing essential functions.)
<ul>
 <li>Computer, keyboard, mouse, calculator, copier, fax machine</li>
</ul>
Essential Physical Tasks: 
(List all physical tasks encountered in performing essential functions.)
<ul>
 <li>Ability to stand while using the computer or phone and completing work-related tasks.</li>
</ul>

Front Desk Agent

All positions receive access to our gym, pools, sauna, jacuzzi and clubhouse at Foxhollow
Opportunity for career advancement in a fast paced, growth-oriented Organization.
Full Time and Part Time Opportunities Available!
Below are just&nbsp;some&nbsp;of the benefits you'll receive! 
• Competitive Salary 
• Paid time off 
• Career growth 
• Medical / Dental / Vision insurance 
• 401k 
• Enthusiastic team environment 
• Travel Perks to all our Resort locations
Recruit Position Duties 
• Register check-in guests, check-out guests, confirm pending reservations, answer and direct phone calls, take messages, and communicate with additional front desk clerks as needed. 
• Use a computer to input information regarding in-house guests. 
• Handle credit cards and money. 
• Assist guests with any questions, problems, or concerns and be able to communicate any unknown situations to the proper department or person. 
• Know local points of interest and be able to give directions. 
• Maintain a tidy and operational workspace and area. 
• Effectively deal with guest problems in the absence of supervisory staff members and resolve unusual or difficult situations to the guests' satisfaction. 
• Assist with any special projects as assigned by Supervisor.
General Statement&nbsp;-&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Recruit Position Requirements 
<ul>
 <li>
 Previous front desk experience preferred, but will train the right candidate. 
 </li>
</ul>

Pay Per Hour: $16
Sign-on bonus after 90 days of successful employment: $300.00.
&nbsp;
Job Description:
Ensuring guest satisfaction from the moment a guest arrives at the resort until they check out. Provide directions to guests to local destinations. Maintain supplies for the front desk area. Answer general interest calls to the area. Responsible for all Front Desk duties such as (but not limited to) check-in, check-out, PBX Operation, reservations, assist with concierge duties, proper cash handling, and any and all reporting required as per shift checklist. The Resort prides itself on the level of personalized service we provide. Therefore, we expect our Front Desk Staff to maintain a high level of integrity and service and always attend to our guests' needs professionally.
&nbsp;
Job Expectations:
1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Display a pleasant, professional, and guest-oriented attitude at all times.
2.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Understand what is expected of your resort and you as its representative.
3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Arrive&nbsp;to your workplace in a timely manner. Must be in uniform or professional dress.
4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Comply with resort and department codes, policies, procedures, and regulations.
5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Consider and understand guests/guestrooms' security, privacy &amp; comforts.
6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Be willing to participate in team efforts and communicate with fellow employees.
7.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Know and be able to complete job-specific duties for the shift you are working.
8.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Communicate any uncompleted issues to the following shift departments as needed.
9.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Participate in all required health and safety meetings/classes.
&nbsp;
Essential Functions:
1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Register check-in guests, check-out guests, confirm pending reservations, answer and direct phone calls, PBX Operations, take messages, and communicate with additional front desk clerks as needed.
2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Use a computer to input information regarding in-house guests.
3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Handle credit cards and money.
4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assist guests with any questions, problems, or concerns and be able to communicate any unknown situations to the proper department or person.
5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Know local points of interest and be able to give directions.
6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain a tidy and operational workspace and area.
7.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Learn and be able to do any front desk clerk position as set forth in the procedures manual.
8.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Night audit
9.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Effectively deal with guest problems in the absence of supervisory staff members, and resolve unusual or difficult situations to the guests' satisfaction.
10.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assist with any special projects as assigned by Supervisor.
&nbsp;
Knowledge, Skill, and Experience:
Minimum Education (or substitute experience) required:
<ul>
 <li>High school diploma or equivalent </li>
</ul>
Minimum Experience required: 
<ul>
 <li>1+ year in a related field </li>
</ul>
Skills Required: 
<ul>
 <li>Must have good oral and written communication skills</li>
 <li>Excellent interpersonal skills</li>
 <li>Ability to multi-task</li>
</ul>
&nbsp;
Typical Working Conditions:
No exposure to heat, fumes, chemicals, mold, or allergens
Equipment Used: 
Computer, keyboard, mouse, calculator, copier, fax machine, calculator, stapler
Essential Physical Tasks:
Ability to stand while using the computer or phone and completing work-related tasks.

Pay Per Hour: $16
Sign-on bonus after 90 days of successful employment: $300.00.
&nbsp;
WHAT YOU'LL DO 
Looking for a professional individual to represent the first point of contact with our guests and handle all stages of their stay.
&nbsp;
RESPONSIBILITIES
<ul>
 <li>Responsible for the efficient and courteous operation of the front desk.</li>
 <li>Responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges.</li>
 <li>Answers and transfers call from the switchboard using proper telephone etiquette.</li>
 <li>Answer guest questions about local restaurants and attractions.</li>
 <li>Make courtesy calls and follow up calls to all guests’ issues.</li>
 <li>Send confirmation letters to owners/guests.</li>
 <li>Coordinate with all other departments to ensure a smooth response to guest’s requests.</li>
 <li>Process all incoming revenue from all departments daily.</li>
 <li>Open and close the credit card machines and cashier audit reports.</li>
 <li>Balance out cash drawer, process advance deposits when making reservations and collect money and post the transactions from other departments.</li>
 <li>Order office supplies as needed.</li>
 <li>Prepare night audit daily.</li>
 <li>Enter maintenance and service requests in SPI promptly.</li>
 <li>Make reservations courteously and efficiently.</li>
 <li>Make room moves and stay over requests for guests as needed to ensure guest satisfaction.</li>
 <li>Run reports and correct errors before guest check-in.</li>
 <li>Perform any other inventory management changes as directed by the supervisor or manager.</li>
 <li>Prepare check-in packets for the upcoming week.</li>
 <li>Make rental calls to notify owners whether their villa rented or not.</li>
 <li>Respond to online reviews.</li>
 <li>Reconcile rentals for the previous month.</li>
 <li>Check online travel agents for rental inbound.</li>
 <li>Daily post office and banking run.</li>
 <li>Block RCI points for unpaid accounts.</li>
 <li>Manage RCI banking, membership changes, and cancellations.</li>
 <li>All other duties as assigned by management</li>
</ul>
BENEFITS, COMPENSATION, TRAINING
QUALIFICATIONS
<ul>
 <li>High School Diploma/GED</li>
 <li>Experience from which comparable knowledge and abilities are acquired</li>
 <li>Basic computer skills</li>
 <li>Great attention to detail</li>
 <li>Excellent Customer Service skills with the ability to work under pressure</li>
 <li>Bilingual is a plus</li>
 <li>Active listener with the ability to solve problems</li>
 <li>Work with minimal supervision</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Flexible schedule – Ability to work evenings, holidays and weekends are a must</li>
</ul>

Opportunity for career advancement in a fast paced, growth-oriented Organization.
Recruit Position Duties 
<ul>
 <li>
 Register check-in guests, check-out guests, confirm pending reservations, answer and direct phone calls, take messages, and communicate with additional front desk clerks as needed.
 </li>
 <li>
 Use a computer to input information regarding in-house guests.
 </li>
 <li>
 Handle credit cards and money.
 </li>
 <li>
 Assist guests with any questions, problems, or concerns and be able to communicate any unknown situations to the proper department or person.
 </li>
 <li>
 Know local points of interest and be able to give directions.
 </li>
 <li>
 Maintain a tidy and operational workspace and area.
 </li>
 <li>
 Learn and be able to do any front desk clerk position as set forth in the procedures manual.
 </li>
 <li>
 Effectively deal with guest problems in the absence of supervisory staff members and&nbsp;resolve unusual or difficult situations to the guests' satisfaction.
 </li>
 <li>
 Assist with any special projects as assigned by Supervisor. 
 </li>
</ul>
General Statement&nbsp;-&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Recruit Position Requirements 
<ul>
 <li>
 Customer service experience.
 </li>
 <li>
 Comfortable working with industry specific software.
 </li>
 <li>
 Ideally will have experience as a Front Desk Agent at a Resort or Hotel front desk.
 </li>
 <li>
 Works well under pressure.
 </li>
 <li>
 Saturdays are a must&nbsp;
 </li>
</ul>

Front Desk Agent- PT

WHAT YOU'LL DO 
Looking for a professional individual to represent the first point of contact with our guest and handle all stages of their stay.
RESPONSIBILITIES
<ul style="margin-left: 0px; margin-right: 0px">
 <li>Responsible for the efficient and courteous operation of the front desk.</li>
 <li>Responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges.</li>
 <li>Answers and transfers call from the switchboard using proper telephone etiquette.</li>
 <li>Answer guest questions about local restaurants and attractions.</li>
 <li>Make courtesy calls and follow up calls to all guests’ issues.</li>
 <li>Send confirmation letters to owners/guests.</li>
 <li>Coordinate with all other departments to ensure a smooth response to guest’s requests.</li>
 <li>Process all incoming revenue from all departments daily.</li>
 <li>Open and close the credit card machines and cashier audit reports.</li>
 <li>Balance out cash drawer, process advance deposits when making reservations and collect money and post the transactions from other departments.</li>
 <li>Order office supplies as needed.</li>
 <li>Prepare night audit daily.</li>
 <li>Enter maintenance and service requests in SPI promptly.</li>
 <li>Make reservations courteously and efficiently.</li>
 <li>Make room moves and stay over requests for guests as needed to ensure guest satisfaction.</li>
 <li>Run reports and correct errors before guest check-in.</li>
 <li>Perform any other inventory management changes as directed by the supervisor or manager.</li>
 <li>Prepare check-in packets for the upcoming week.</li>
 <li>Make rental calls to notify owners whether their villa rented or not.</li>
 <li>Respond to online reviews.</li>
 <li>Reconcile rentals for the previous month.</li>
 <li>Check online travel agents for rental inbound.</li>
 <li>Daily post office and banking run.</li>
 <li>Block RCI points for unpaid accounts.</li>
 <li>Manage RCI banking, membership changes, and cancellations.</li>
 <li>All other duties as assigned by management</li>
</ul>
BENEFITS, COMPENSATION, TRAINING
QUALIFICATIONS
<ul style="margin-left: 0px; margin-right: 0px">
 <li>High School Diploma/GED</li>
 <li>Experience from which comparable knowledge and abilities are acquired</li>
 <li>Basic computer skills</li>
 <li>Great attention to detail</li>
 <li>Excellent Customer Service skills with the ability to work under pressure</li>
 <li>Bilingual is a plus</li>
 <li>Active listener with the ability to solve problems</li>
 <li>Work with minimal supervision</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Flexible schedule – Ability to work evenings, holidays and weekends are a must</li>
</ul>

Front Desk Clerk

WHAT YOU'LL DO 
Looking for a professional individual to represent the first point of contact with our guest and handle all stages of their stay.
RESPONSIBILITIES
<ul>
 <li>Responsible for the efficient and courteous operation of the front desk.</li>
 <li>Responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges.</li>
 <li>Answers and transfers call from the switchboard using proper telephone etiquette.</li>
 <li>Answer guest questions about local restaurants and attractions.</li>
 <li>Make courtesy calls and follow-up calls to all guests’ issues.</li>
 <li>Send confirmation letters to owners/guests.</li>
 <li>Coordinate with all other departments to ensure a smooth response to guests’ requests.</li>
 <li>Process all incoming revenue from all departments daily.</li>
 <li>Open and close the credit card machines and cashier audit reports.</li>
 <li>Balance out cash drawer, process advance deposits when making reservations and collect money and post the transactions from other departments.</li>
 <li>Order office supplies as needed.</li>
 <li>Prepare night audit daily.</li>
 <li>Enter maintenance and service requests in SPI promptly.</li>
 <li>Make reservations courteously and efficiently.</li>
 <li>Make room moves and stay-over requests for guests as needed to ensure guest satisfaction.</li>
 <li>Run reports and correct errors before guest check-in.</li>
 <li>Perform any other inventory management changes as directed by the supervisor or manager.</li>
 <li>Prepare check-in packets for the upcoming week.</li>
 <li>Make rental calls to notify owners whether their villa rented or not.</li>
 <li>Respond to online reviews.</li>
 <li>Reconcile rentals for the previous month.</li>
 <li>Check online travel agents for rental inbound.</li>
 <li>Daily post office and banking run.</li>
 <li>Block RCI points for unpaid accounts.</li>
 <li>Manage RCI banking, membership changes, and cancellations.</li>
 <li>All other duties as assigned by management</li>
</ul>
BENEFITS, COMPENSATION, TRAINING
QUALIFICATIONS
<ul>
 <li>High School Diploma/GED</li>
 <li>Experience from which comparable knowledge and abilities are acquired</li>
 <li>Basic computer skills</li>
 <li>Great attention to detail</li>
 <li>Excellent Customer Service skills with the ability to work under pressure</li>
 <li>Bilingual is a plus</li>
 <li>Active listener with the ability to solve problems</li>
 <li>Work with minimal supervision</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Flexible schedule – Ability to work evenings, holidays, and weekends are a must</li>
</ul>

WHAT YOU'LL DO 
Looking for a professional individual to represent the first point of contact with our guests and handle all stages of their stay.
RESPONSIBILITIES
<ul>
 <li>Responsible for the efficient and courteous operation of the front desk.</li>
 <li>Responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges.</li>
 <li>Answers and transfers call from the switchboard using proper telephone etiquette.</li>
 <li>Answer guest questions about local restaurants and attractions.</li>
 <li>Make courtesy calls and follow-up calls to all guests’ issues.</li>
 <li>Send confirmation letters to owners/guests.</li>
 <li>Coordinate with all other departments to ensure a smooth response to guest’s requests.</li>
 <li>Process all incoming revenue from all departments daily.</li>
 <li>Open and close the credit card machines and cashier audit reports.</li>
 <li>Balance out cash drawer, process advance deposits when making reservations and collect money and post the transactions from other departments.</li>
 <li>Order office supplies as needed.</li>
 <li>Prepare night audit daily.</li>
 <li>Enter maintenance and service requests in SPI promptly.</li>
 <li>Make reservations courteously and efficiently.</li>
 <li>Make room moves and stay over requests for guests as needed to ensure guest satisfaction.</li>
 <li>Run reports and correct errors before guest check-in.</li>
 <li>Perform any other inventory management changes as directed by the supervisor or manager.</li>
 <li>Prepare check-in packets for the upcoming week.</li>
 <li>Make rental calls to notify owners whether their villa rented or not.</li>
 <li>Respond to online reviews.</li>
 <li>Reconcile rentals for the previous month.</li>
 <li>Check online travel agents for rental inbound.</li>
 <li>Daily post office and banking run.</li>
 <li>Block RCI points for unpaid accounts.</li>
 <li>Manage RCI banking, membership changes, and cancellations.</li>
 <li>All other duties as assigned by management</li>
</ul>
BENEFITS, COMPENSATION, TRAINING
QUALIFICATIONS
<ul>
 <li>High School Diploma/GED</li>
 <li>Experience from which comparable knowledge and abilities are acquired</li>
 <li>Basic computer skills</li>
 <li>Great attention to detail</li>
 <li>Excellent Customer Service skills with the ability to work under pressure</li>
 <li>Bilingual is a plus</li>
 <li>Active listener with the ability to solve problems</li>
 <li>Work with minimal supervision</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Flexible schedule – Ability to work evenings, holidays and weekends are a must</li>
</ul>

Job Summary:&nbsp;
Ensuring guest satisfaction from the moment a guest arrives at the resort until they check out. Provide directions to guests to local destinations. Maintain supplies for the front desk area. Answer general interest calls to the area.&nbsp; Responsible for all Front Desk duties such as (but not limited to) check-in, check-out, PBX Operation, reservations, assist with concierge duties, proper cash handling, and any and all reporting required as per shift checklist.&nbsp; The Resort prides itself on the level of personalized service we provide.&nbsp; Therefore, we expect our Front Desk Staff to maintain a high level of integrity and service and to always attend to our guests’ needs in a professional manner.&nbsp;
&nbsp;
Job Expectations:&nbsp;
1. Display a pleasant, professional, and guest-oriented attitude at all times.&nbsp;
2. Have an understanding of what is expected of your resort and you as its representative.&nbsp;
3. Arrive to your workplace in a timely manner.&nbsp; Must be in uniform or professional dress.&nbsp;
4. Comply with resort and department codes, policies, procedures, and regulations.&nbsp;
5. Consider and understand guests/guestrooms' security, privacy &amp; comforts.&nbsp;
6. Be willing to participate in team efforts and communicate with fellow employees.&nbsp;
7. Know and be able to complete job-specific duties for the shift you are working.&nbsp;
8. Communicate any uncompleted issues to the next shift departments as needed.&nbsp;
9.&nbsp; Participate in all required health and safety meetings/classes.&nbsp;
&nbsp;
Essential Functions:&nbsp;
<ol>
 <li>
 Register check-in guests, check-out guests, confirm pending reservations, answer and direct phone calls, PBX Operations, take messages, and communicate with additional front desk clerks as needed.&nbsp;
 </li>
 <li>Use a computer to input information regarding in-house guests.&nbsp;</li>
 <li>
 Handle credit cards and money.&nbsp;
 </li>
 <li>Assist guests with any questions, problems, or concerns and be able to communicate any unknown situations to the proper department or person.&nbsp;</li>
 <li>
 Know local points of interest and be able to give directions.&nbsp;
 </li>
 <li>Maintain a tidy and operational workspace and area.&nbsp;</li>
 <li>
 Learn and be able to do any front desk clerk position as set forth in the procedures manual.&nbsp;
 </li>
 <li>Night audit&nbsp;</li>
 <li>
 Effectively deal with guest problems in the absence of supervisory staff members, and to resolve unusual or difficult situations to the guests’ satisfaction.&nbsp;
 </li>
 <li>Assist with any special projects as assigned by Supervisor.&nbsp;</li>
</ol>
&nbsp;
Knowledge, Skill, and Experience:&nbsp;
Minimum Education (or substitute experience) required:&nbsp;
<ul>
 <li>
 High school diploma or equivalent&nbsp;&nbsp;
 </li>
</ul>
Minimum Experience required:&nbsp;&nbsp;
<ul>
 <li>
 1+ year in a related field&nbsp;
 </li>
</ul>
Skills Required:&nbsp;&nbsp;
<ul>
 <li>
 Must have good oral and written communications skills&nbsp;
 </li>
 <li>
 Excellent interpersonal skills&nbsp;
 </li>
 <li>
 Ability to multi-task&nbsp;
 </li>
</ul>

WHAT YOU'LL DO 
Looking for a professional individual to represent the first point of contact with our guest and handle all stages of their stay.
RESPONSIBILITIES
<ul>
 <li>Responsible for the efficient and courteous operation of the front desk.</li>
 <li>Responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges.</li>
 <li>Answers and transfers call from the switchboard using proper telephone etiquette.</li>
 <li>Answer guest questions about local restaurants and attractions.</li>
 <li>Make courtesy calls and follow up calls to all guests’ issues.</li>
 <li>Send confirmation letters to owners/guests.</li>
 <li>Coordinate with all other departments to ensure a smooth response to guest’s requests.</li>
 <li>Process all incoming revenue from all departments daily.</li>
 <li>Open and close the credit card machines and cashier audit reports.</li>
 <li>Balance out cash drawer, process advance deposits when making reservations and collect money and post the transactions from other departments.</li>
 <li>Order office supplies as needed.</li>
 <li>Prepare night audit daily.</li>
 <li>Enter maintenance and service requests in SPI promptly.</li>
 <li>Make reservations courteously and efficiently.</li>
 <li>Make room moves and stay over requests for guests as needed to ensure guest satisfaction.</li>
 <li>Run reports and correct errors before guest check-in.</li>
 <li>Perform any other inventory management changes as directed by the supervisor or manager.</li>
 <li>Prepare check-in packets for the upcoming week.</li>
 <li>Make rental calls to notify owners whether their villa rented or not.</li>
 <li>Respond to online reviews.</li>
 <li>Reconcile rentals for the previous month.</li>
 <li>Check online travel agents for rental inbound.</li>
 <li>Daily post office and banking run.</li>
 <li>Block RCI points for unpaid accounts.</li>
 <li>Manage RCI banking, membership changes, and cancellations.</li>
 <li>All other duties as assigned by management</li>
</ul>
BENEFITS, COMPENSATION, TRAINING
QUALIFICATIONS
<ul>
 <li>High School Diploma/GED</li>
 <li>Experience from which comparable knowledge and abilities are acquired</li>
 <li>Basic computer skills</li>
 <li>Great attention to detail</li>
 <li>Excellent Customer Service skills with the ability to work under pressure</li>
 <li>Bilingual is a plus</li>
 <li>Active listener with the ability to solve problems</li>
 <li>Work with minimal supervision</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Flexible schedule – Ability to work evenings, holidays and weekends are a must</li>
</ul>

Opportunity for career advancement in a fast paced, growth-oriented Organization.
Below are just&nbsp;some&nbsp;of the benefits you'll receive! 
• Competitive Salary 
• Paid time off 
• Career growth 
• Medical / Dental / Vision insurance 
• 401k 
• Enthusiastic team environment 
• Travel Perks to all our Resort locations
WHAT YOU'LL DO 
Looking for a professional individual to represent the first point of contact with our guest and handle all stages of their stay.
RESPONSIBILITIES
<ul>
 <li>Responsible for the efficient and courteous operation of the front desk.</li>
 <li>Responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges.</li>
 <li>Answers and transfers call from the switchboard using proper telephone etiquette.</li>
 <li>Answer guest questions about local restaurants and attractions.</li>
 <li>Make courtesy calls and follow up calls to all guests’ issues.</li>
 <li>Send confirmation letters to owners/guests.</li>
 <li>Coordinate with all other departments to ensure a smooth response to guest’s requests.</li>
 <li>Process all incoming revenue from all departments daily.</li>
 <li>Open and close the credit card machines and cashier audit reports.</li>
 <li>Balance out cash drawer, process advance deposits when making reservations and collect money and post the transactions from other departments.</li>
 <li>Order office supplies as needed.</li>
 <li>Prepare night audit daily.</li>
 <li>Enter maintenance and service requests in SPI promptly.</li>
 <li>Make reservations courteously and efficiently.</li>
 <li>Make room moves and stay over requests for guests as needed to ensure guest satisfaction.</li>
 <li>Run reports and correct errors before guest check-in.</li>
 <li>Perform any other inventory management changes as directed by the supervisor or manager.</li>
 <li>Prepare check-in packets for the upcoming week.</li>
 <li>Make rental calls to notify owners whether their villa rented or not.</li>
 <li>Respond to online reviews.</li>
 <li>Reconcile rentals for the previous month.</li>
 <li>Check online travel agents for rental inbound.</li>
 <li>Daily post office and banking run.</li>
 <li>Block RCI points for unpaid accounts.</li>
 <li>Manage RCI banking, membership changes, and cancellations.</li>
 <li>All other duties as assigned by management</li>
</ul>
QUALIFICATIONS
<ul>
 <li>High School Diploma/GED</li>
 <li>Experience from which comparable knowledge and abilities are acquired</li>
 <li>Basic computer skills</li>
 <li>Great attention to detail</li>
 <li>Excellent Customer Service skills with the ability to work under pressure</li>
 <li>Bilingual is a plus</li>
 <li>Active listener with the ability to solve problems</li>
 <li>Work with minimal supervision</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Flexible schedule – Ability to work evenings, holidays and weekends are a must</li>
</ul>
Bonus paid out as outlined below, employees must be active and in good standing with Capital Vacations at time of payout to be eligible for payment.&nbsp; 
$250 - after 45 days of employment 
$250 - after 90 days of employment

Front Desk Rep- $500 Sign on Bonus

Opportunity for career advancement in a fast paced, growth-oriented Organization.
Below are just&nbsp;some&nbsp;of the benefits you'll receive! 
• Competitive Salary 
• Paid time off 
• Career growth 
• Medical / Dental / Vision insurance 
• 401k 
• Enthusiastic team environment 
• Travel Perks to all our Resort locations
WHAT YOU'LL DO 
Looking for a professional individual to represent the first point of contact with our guest and handle all stages of their stay.
RESPONSIBILITIES
<ul>
 <li>
 Responsible for the efficient and courteous operation of the front desk.
 </li>
 <li>
 Responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges.
 </li>
 <li>
 Answers and transfers call from the switchboard using proper telephone etiquette.
 </li>
 <li>
 Answer guest questions about local restaurants and attractions.
 </li>
 <li>
 Make courtesy calls and follow up calls to all guests’ issues.
 </li>
 <li>
 Send confirmation letters to owners/guests.
 </li>
 <li>
 Coordinate with all other departments to ensure a smooth response to guest’s requests.
 </li>
 <li>
 Process all incoming revenue from all departments daily.
 </li>
 <li>
 Open and close the credit card machines and cashier audit reports.
 </li>
 <li>
 Balance out cash drawer, process advance deposits when making reservations and collect money and post the transactions from other departments.
 </li>
 <li>
 Order office supplies as needed.
 </li>
 <li>
 Prepare night audit daily.
 </li>
 <li>
 Enter maintenance and service requests in SPI promptly.
 </li>
 <li>
 Make reservations courteously and efficiently.
 </li>
 <li>
 Make room moves and stay over requests for guests as needed to ensure guest satisfaction.
 </li>
 <li>
 Run reports and correct errors before guest check-in.
 </li>
 <li>
 Perform any other inventory management changes as directed by the supervisor or manager.
 </li>
 <li>
 Prepare check-in packets for the upcoming week.
 </li>
 <li>
 Make rental calls to notify owners whether their villa rented or not.
 </li>
 <li>
 Respond to online reviews.
 </li>
 <li>
 Reconcile rentals for the previous month.
 </li>
 <li>
 Check online travel agents for rental inbound.
 </li>
 <li>
 Daily post office and banking run.
 </li>
 <li>
 Block RCI points for unpaid accounts.
 </li>
 <li>
 Manage RCI banking, membership changes, and cancellations.
 </li>
 <li>
 All other duties as assigned by management
 </li>
</ul>
General Statement&nbsp;- Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity
QUALIFICATIONS
<ul>
 <li>
 High School Diploma/GED
 </li>
 <li>
 Experience from which comparable knowledge and abilities are acquired
 </li>
 <li>
 Basic computer skills
 </li>
 <li>
 Great attention to detail
 </li>
 <li>
 Excellent Customer Service skills with the ability to work under pressure
 </li>
 <li>
 Bilingual is a plus
 </li>
 <li>
 Active listener with the ability to solve problems
 </li>
 <li>
 Work with minimal supervision
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Flexible schedule – Ability to work evenings, holidays and weekends are a must
 </li>
</ul>

Front Desk Representative

Capital Vacations is a team of champions and we are seeking our next great leader! This is a rare opportunity.&nbsp;We offer:
<ul>
 <li>Very competitive compensation</li>
 <li>Healthy Tour Flow</li>
 <li>Benefits&nbsp;</li>
 <li>Attainable Bonus Hurdles</li>
</ul>
Purpose:
Guide, direct, mentor, and lead the Front-Line Sales Team in daily operations of resort sales. Assist Sales Associates with the finalization of the sales process and enforce all department and company policies and procedures with their team.
Duties and Responsibilities:
<ul>
 <li>Train and mentor the sales team</li>
 <li>Maintain sales performance and finalization of sales</li>
 <li>Create excitement with the sales team and clients&nbsp;</li>
 <li>Manages and ensures that Sales Representatives deliver sales presentations to guests according to company policy and procedures&nbsp;</li>
 <li>Maintains and ensures that each guest receives outstanding guest service from the assigned sales representative who will provide a guest-friendly environment, including greeting and acknowledging the guest, maintaining exceptional standards and dependable product knowledge</li>
 <li>&nbsp;Manages and maintains up-to-date awareness of company activities, industry trends, and government regulations while protecting the company</li>
 <li>All other duties as assigned</li>
</ul>
General Statement - Performs the job assigned complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Education:&nbsp;High School Diploma/GED&nbsp;
Two (2) years experience as a Front-Line Sales Associate
&nbsp;Maintain a minimum $2,500 VPG and number of sales closed as measured by weekly sales reports
Skills, Knowledge, and Abilities:&nbsp;&nbsp;Presentation skills • Customer/Client Focus • Excellent verbal and written communication skills • Possess high morals and integrity • Flexible schedule, ability to work evenings, weekends, and holidays • Ability to travel for roadshows
Shift: Additional hours may be necessary to meet business needs
&nbsp;

Front Line Manager

The Front-Line Sales Associate speaks with and leads guests on a tour of model units with the intention of converting guests into Vacation Club Owners.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Presents information to the guest on the benefits of vacation ownership with Capital Vacations, LLC.</li>
 <li>Completes property tours of the condos and discusses guest needs</li>
 <li>Calls Manager to present financial options for potential ownership with Capital Vacations, LLC.</li>
 <li>All other duties as assigned</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School diploma/GED&nbsp;preferred</li>
 <li>Maintain 10% closing, measured by monthly sales reports</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Maintain a high level of professionalism</li>
 <li>Excellent customer service&nbsp;skills</li>
 <li>Excellent written and verbal communication skills</li>
 <li>Flexible schedule</li>
</ul>
Shift:&nbsp;Weekends and holidays are required
<ul>
 <li>Regular Hours&nbsp;and Weekend</li>
</ul>
&nbsp;

Front Line Sales Associate

Job Summary:
The person in this position will be responsible for ensuring guest satisfaction from the moment a guest arrives at the resort until they check out. The front desk agent will check guests into and out of the property, inform guests about resort services, fulfill their requests during their stay, answer telephone inquiries, make reservations, coordinate activities and other duties as assigned. Post charges and handles cash and credit card transactions. Complete all other duties as assigned.
&nbsp;
Reports to / Supervision Received:
&nbsp;
<ol>
 <li>Direct Supervisor: Tricia Dye</li>
</ol>
&nbsp;
Job Expectations:
1.&nbsp;&nbsp; Manage and resolve all guest issues (and compliments) in a professional and courteous manner.
2.&nbsp;&nbsp; Maintain guest accounts.
3.&nbsp;&nbsp; Ensure that the front desk, lobby area, and back office are clean and well organized.
4.&nbsp;&nbsp; Effectively communicate with the public, team members, and management in a professional manner.
5.&nbsp;&nbsp; Initiate and monitor shift checklist for proper completion of tasks.
6.&nbsp;&nbsp; Provide effective communication to all departments of guest activity.
7.&nbsp;&nbsp; Effectively coordinate the relocation of guests when necessary.
8.&nbsp;&nbsp; Maintain a high level of professional appearance and demeanor.
&nbsp;
Essential Functions:
1.&nbsp;&nbsp; Answer/direct telephone calls.
2.&nbsp;&nbsp; Demonstrate ability to use computers accurately.
3.&nbsp;&nbsp; Operate a variety of office equipment.
4.&nbsp;&nbsp; Work with and assist in maintaining favorable relationships with the owners, guests, and team members.
5.&nbsp;&nbsp; Book and collect applicable fees.
6.&nbsp;&nbsp; Answer all calls, voicemails, and internet inquiries in a timely fashion.
7.&nbsp;&nbsp; Book and confirm reservations accurately.
8.&nbsp;&nbsp; Assists in monitoring and managing special projects and programs as needed.
9.&nbsp;&nbsp; Ensures proper coverage of the department during business hours.
10. Assists other Front Desk Agents with check-in problems, overbooking, and other problem-solving matters; first point of contact for customer resolution while appropriately maintaining professionalism and company standards.
11. Performs other duties as requested by the resort manager.
&nbsp;
Knowledge, Skill, and Experience:
1.&nbsp;&nbsp;Minimum Education (or substitute experience) required: 
<ul>
 <li>High school diploma or equivalent</li>
</ul>
2.&nbsp;&nbsp;Minimum Experience required:
<ul>
 <li>1+ year in a related field</li>
</ul>
3.&nbsp;&nbsp;Skills required:
<ul>
 <li>Must have good oral and written communication skills</li>
 <li>Excellent interpersonal skills</li>
 <li>Ability to multi-task</li>
</ul>
Trading Places International reserves the right to modify and update this Position Description as needed.

Front Service Agent

Guide, direct and lead the Sales Team in daily operations of resort sales. Assist Sales Associate with finalization of sales process and preparation of worksheet.
RESPONSIBILITIES
<ul>
 <li>Maintain sales performance and finalization of sales</li>
 <li>Manage and train sales team</li>
 <li>Knowledge of, implementation and enforcement of policies and procedures</li>
 <li>Justifying and gaining consent to purchase from client</li>
 <li>Protect the company interest</li>
 <li>All other duties as assigned</li>
</ul>
BENEFITS, COMPENSATION, TRAINING
<ul>
 <li>Dynamic paid training and company comprehensive medical, vision and dental coverage, as well as life and long term/short term disability</li>
 <li>Weekly base + commissions and bonuses</li>
 <li>Company awards/prizes and incentive trips</li>
 <li>Employee lodging discounts</li>
</ul>
QUALIFICATIONS
<ul>
 <li>High School Diploma/GED</li>
 <li>Maintain a minimum of $2500 VPY with 10% cancellation rate or less</li>
 <li>Excellent customer service skills</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Create excitement with sales team and clients</li>
 <li>Possess great morals and integrity</li>
 <li>Effective management skills</li>
 <li>Flexible schedule</li>
 <li>Ability to travel</li>
</ul>

Front-Line Sales Manager

As one of the fastest- growing companies in the industry Capital Vacations Front-Line Sales Representative&nbsp;speaks with and leads guests on a tour of model units with the intention of converting guests into Vacation Club Owners.
Principal Duties and Responsibilities
<ul>
 <li>Presents information to the guest on the benefits of vacation ownership with Capital Vacations, LLC.</li>
 <li>Completes property tours of the condos and discuss guest needs</li>
 <li>Building the dream of vacationing for guest&nbsp;</li>
 <li>Map out the benefits Capital Vacations travel program has to offer&nbsp;</li>
 <li>Calls Manager to present financial options for potential ownership with Capital Vacations, LLC.</li>
 <li>All other duties as assigned</li>
</ul>
Benefits:&nbsp;
<ul>
 <li>Extremely competitive compensation plan</li>
 <li>Training Pay&nbsp;</li>
 <li>Medical, Dental, Vision&nbsp;</li>
 <li>401k&nbsp;</li>
 <li>Discounted Travel Benefits&nbsp;</li>
 <li>Unlimited Growth Opportunities&nbsp;</li>
 <li>Exceptional Work-Life Balance&nbsp;</li>
</ul>
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School diploma/GED&nbsp;referred</li>
 <li>Maintain 10% closing, measured by monthly sales reports</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Maintain a high level of professionalism</li>
 <li>Excellent customer services skills</li>
 <li>Excellent written and verbal communication skills</li>
 <li>Flexible schedule</li>
</ul>
Shift:&nbsp;
<ul>
 <li>Full Time Position - Possible Holidays and Weekends</li>
</ul>
Top Level Bonus at $90,000 uncapped at 18%!! Plus 8 weeks of training pay!&nbsp;
Our mission is to deliver quality vacations to our members and guests.
In addition to competitive compensation, Capital Vacations offers a variety of benefits including Company Paid Life Insurance, Long-term Disability, Medical, Dental, Vision, 401K, plus discounted Vacation Stays,

Frontline Sales Executive 

Opportunity for career advancement in a fast paced, growth-oriented Organization.
Below are just&nbsp;some&nbsp;of the benefits you'll receive! 
• Competitive Salary 
• Paid time off 
• Career growth 
• Medical / Dental / Vision insurance 
• 401k 
• Enthusiastic team environment 
• Travel Perks to all our Resort locations
Recruit Position Duties
<ul>
 <li>Provides leadership to the management team; acts as a coach and resource for daily operations and career development.</li>
 <li>Ensure the highest degree of quality guest service is maintained at all times through prompt and courteous care.</li>
 <li>Meet or exceed previous service scores and internet rankings.</li>
 <li>Manage finances of operations, including budget and inventory controls. Control expenditures, labor, supplies, etc., in relation to financial forecasts and budgets.</li>
 <li>Implement and maintain an effective open-door communication system that encourages feedback and interaction between all departments.</li>
 <li>Complete property walks to interact with guests, associates, and homeowners; identify successes, issues, concerns, and opportunities.</li>
 <li>Uphold the highest cleanliness, sanitation, safety, and conduct standards.</li>
 <li>Maintain a proactive human resource function to ensure associate motivation, training and development, wage and benefits administration, and compliance with established labor regulations.</li>
 <li>Understand the government regulations affecting resort operations; ensure the resort operates in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state, or municipal authority. </li>
</ul>
General Statement&nbsp;- Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Recruit Position Requirements 
<ul>
 <li>Excellent communication skills, particularly interpersonal skills.</li>
 <li>Exceptional leadership skills; lead by example and foster a thriving culture for all staff members to grow in their current and future roles.</li>
 <li>Exceptional understanding of expense management.</li>
 <li>A strategic and creative mindset that will foster “outside of the box” thinking and ideas.</li>
 <li>Experience with budgets and forecasting; ability to decipher statistical reporting.</li>
 <li>A good understanding of employment laws and requirements within the jurisdiction.</li>
 <li>Bachelors’ Degree preferred but not essential. </li>
</ul>

General Manager

Job Title:
General Manager
<ul>
 <li>Exempt&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp;&nbsp;</li>
 <li>Full Time&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li>
</ul>
Department: Resort GM
&nbsp;
REPORTS TO:
VRI Director of Resort Operations and/or VRI Vice President of Resort Operations&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;
SUMMARY:
Responsible for the overall operation of the resort, including maintaining professional relationships with owners, Board members, and VRI staff. &nbsp;Duties include overseeing the overall safety, security, maintenance, and service levels of the resort, supervising resort staff in accordance with all Board and management company policies and employment law,&nbsp; ensuring that all financial controls are maintained, preparing and delivering required reports accurately and timely, ensuring that all assets and inventories are maintained and protected, establishing positive relations with the community and governing agencies, maintaining professional vendor relations, monitoring and ensuring owner/guest satisfaction, managing owner, renter and exchange guest reservations, facilitating and achieving Board directives and goals. 
&nbsp;
Leads by example, builds morale, motivates and trains employees to provide the highest standards of excellence in hospitality and vacation ownership. Due to the limited size of this property, you will be required to participate in most job functions and tasks as the General Manager.
&nbsp;
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Directs resort staff to achieve the duties listed below and performs other duties as may be assigned:
&nbsp;
1. Enforces Board and VRI standards for the health, wellbeing, and safety of employees, owners, guests, visitors, and vendors. 
2. Practices, promotes, enforces, and achieves Board and VRI core values, policies, philosophies, and goals.
3. Responsible for recruiting new employees for vacant positions including advertising, interviewing, and verifying qualifications. Responsible for training, evaluating, motivating, recognizing, and awarding employees for optimal employee satisfaction and retention. Also responsible for disciplining up to and including termination in accordance with employment law and current employee handbook.
4. Follows and enforces all rules and regulations set forth in the current Employee Handbook.
5. Responsible for planning, developing, and implementing Board approved employee policies and procedures in coordination with the VRI’s Director of Resorts.
6. Responsible for maintaining services at a level that ensures owner/guest satisfaction, excellent Customer Service Scores, and positive comments on social media and travel rating platforms. 
7. Monitors online reputation and responds to negative postings. 
8. Maintains expenses within Board-approved annual budget, reports, and attempts to offset significant variances and reports same on a timely basis. Assists VRI with budget development and presentation to the Board.
9. Provides oversite of all capital projects, leases, contracts, and all business concerns on behalf of the Association.
10. Performs weekly unit inspections and ongoing common area inspections and addresses any deficiencies in cleanliness and maintenance or safety issues.
11. Reviews night audits, daily reports, and all financial controls for accuracy and timely completion.
12. Analyzes income statement variances to budget minimally on a monthly basis to determine favorable and unfavorable trends.&nbsp; Is able to explain/account for variances and provides regular reports to VRI’s Director of Resort and the Board. Additionally, must be proactive in minimizing negative variances and/or take necessary steps to mitigate future variances. 
13. Responsible for the approval/verification of all vendor invoices and the timely submission to VRI for processing and payment.
14. Takes an active interest and supports the promotion, generation, and maximization of rental income for the resort.
15. Oversees the assignment of owner, exchange, and rental guestrooms based on room availability, use rights, governing by-laws and rental policies.
16. Meets with staff and reviews occupancy activity, guest satisfaction, and occupancy reports to determine service level corrections and recommended policy changes for VRI review and Board approval.
17. Ensures timely and complete communication of directives to department supervisors that include, but are not limited to, any changes to policies, systems, or operations.
18. Promotes the resort within the local community.
19. Responds to owners and guests professionally and with empathy to resolve problems or complaints.&nbsp; Handles special requests and unusual circumstances with compassion and understanding in order to maintain overall owner and guest satisfaction.&nbsp; 
20. Immediately advises VRI’s Director of Resorts of any unusual and/or material event.
21. Serves as liaison between owners, exchange company(ies), and VRI.&nbsp; Provides information and assistance to owners inquiring about use rights, policies, management services, and exchange company policies and procedures.
22. Answers questions pertaining to payment of assessments and fees. Contacts owners whose fees are delinquent prior to the submission of their account to the approved outside collection agency. Works to resolve payment errors or disputes within Assessment Billing and Collection policy guidelines. Establishes payment plans and other Board approved account resolution initiatives in accordance with said policy.
23. Reviews monthly exchange company CSI reports internal comment cards and online postings with staff.&nbsp; Monitors trends and reports same along with any recommended changes to policies or services to VRI’s Director of Resorts and the Board.
24. Responsible for ensuring staff compliance with all required health and safety meetings/classes. 
25. Conducts himself/herself in a professional manner at all times.
&nbsp;
KEY POINTS &amp; EXPECTATIONS
<ul>
 <li>LEADERSHIP – Leads Direct Reports by example with a positive attitude, ethics, responsiveness, and work product accuracy.&nbsp; Consistently strives for excellence. Monitors VRI’s performance, taking responsibility for, and action to, correct service errors by working and communicating constructively with departmental leaders.</li>
</ul>
<ul>
 <li>PROFESSIONALISM – Reflects and promotes VRI Americas’ industry-leading standing in all interactions with subordinates, clients, peers, affiliates, and competitors.&nbsp; </li>
 <li>WORKFLOW – Optimizes productivity by seeking to streamline workflow and continually refining personal, and organizational practices. </li>
 <li>ATTENTION TO DETAIL – Performs regular resort and unit inspections, anticipates problems, and evaluates facility and service standards from a “Guest” perspective. </li>
 <li>MULTI-TASKING –Organizes, prioritizes, and effectively executes simultaneous assignments and tasks.</li>
</ul>
QUALIFICATIONS:
<ol>
 <li>Must have at least five (5) years of experience as a General Manager in a Vacation Ownership resort with at least _____ units.</li>
 <li>High School graduate and working knowledge of hotel and timeshare operations.</li>
 <li>Must have a working knowledge of computerized reservation systems.</li>
 <li>Ability to deal tactfully and professionally with owners, guests, Board members, and the public.</li>
 <li>Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.</li>
 <li>Ability to write routine reports and correspondence via personal use of word processing and spreadsheet software.</li>
 <li>Ability to speak effectively to groups, guests, and employees of the organization.</li>
 <li>Ability to calculate figures and amounts such as discounts, commissions, percentages, and payments.&nbsp; Ability to apply concepts of basic business math.</li>
 <li>Ability to define problems, collect data, establish facts, and draw valid conclusions.</li>
 <li>Ability to interpret a variety of instructions in mathematical form and deal with abstract and concrete variables.</li>
 <li>Ability to properly and safely lift 30 pounds.</li>
</ol>
&nbsp;
VRI Americas reserves the right to modify and update this Position Description as needed.

Opportunity for career advancement in a fast paced, growth-oriented Organization.
Below are just&nbsp;some&nbsp;of the benefits you'll receive! 
• Competitive Salary 
• Paid time off 
• Career growth 
• Medical / Dental / Vision insurance 
• 401k 
• Enthusiastic team environment 
• Travel Perks to all our Resort locations
Recruit Position Duties 
<ul>
 <li>
 Works closely with senior leadership and support staff to ensure the accurate information provided to Managed Boards.
 </li>
 <li>
 Provide administrative support to the RVP by managing and maintaining the calendar, developing and editing correspondence, and preparing briefing materials.
 </li>
 <li>
 Support the governance activities by scheduling all Board Committee meetings, preparing and distributing meeting materials, summary notes, and correspondence; and conducting research in preparation for Board meetings.
 </li>
 <li>
 Monitor key governance and operational deadlines and milestones and proactively work with RVP/RDO/GM’s to meet deadlines.
 </li>
 <li>
 Assist with creating and analyzing surveys, gathering and synthesizing data and information to support leadership decision making and other projects as needed.
 </li>
 <li>
 Assist RVP/RDO/GM with day to day administrative functions of managing the homeowner’s associations and support regional resort objectives
 </li>
 <li>
 Organize and schedule meetings both at the office and online using WebEx
 </li>
 <li>
 Develop reports for review by GM/RVP/RDO’s.
 </li>
 <li>
 Maintain policies and procedures related to Administrative duties based on the needs of individual homeowner’s associations
 </li>
 <li>
 Maintain accurate contact data for every board member for each resort in their respective region and process all board member and owner mailings
 </li>
 <li>
 Maintain owner’s portals for resorts to ensure all information is current and accurate
 </li>
 <li>
 Provide responsible and confidential assistance concerning HOA owners and board members to the GM/RVP/RDO’s and Executive management as necessary
 </li>
 <li>
 Prepare and coordinate distribution of all annual meeting material as directed by RVP, i.e., Notice of Annual Meeting, Nomination Forms, Ballot/Proxy Material, and all other required documentation
 </li>
 <li>
 Participate in the generation of annual meeting binders
 </li>
 <li>
 Post all documents contained in the Annual Meeting Notice packet to owner’s portal
 </li>
 <li>
 Record all ballot/proxy responses and provide an accurate report/tally as required
 </li>
 <li>
 Request reimbursements from the resort if business reply permits used for returned proxy/ballots
 </li>
 <li>
 Attend annual and post organizational meetings by conference call and or in person, for the primary purpose of transcribing minutes, assisting with preparation or questioning of Action Item List, and answering any other questions posed by RVP/RDO or Board members related to this particular meeting
 </li>
 <li>
 Governance will update the corporate library files with the most recent version of the meeting minutes and the action items list
 </li>
 <li>
 Prepare newsletter articles on behalf of RVP/RDO/GM’s, when necessary
 </li>
 <li>
 Retrieve the previously reviewed, edited, and formatted newsletter articles provided with the monthly reports forwarded from the resort General Manager through the RVP/RDO.
 </li>
 <li>
 Provide a draft newsletter to General Manager and RVP/RDO and consolidate all recommended changes. &nbsp;Perform edit to incorporate all changes and provide final drafts to General Manager and RVP/RDO.&nbsp;
 </li>
 <li>
 Post newsletters to the owners’ portal&nbsp;
 </li>
 <li>
 Perform all other duties and projects as assigned by the RVP
 </li>
</ul>
General Statement&nbsp;-&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Recruit Position Requirements 
<ul>
 <li>High School diploma</li>
 <li>Associate degree or Bachelor's degree preferred</li>
 <li>Five-Seven years Executive Amin Experience preferred</li>
 <li>Administration background: Hospitality and/or Property Management or equivalent</li>
 <li>Legal background preferred; governing documents, contract admin</li>
 <li>Must have knowledge or proficiency in Microsoft Office Suite, Zoom, Teams, etc.</li>
 <li>Must possess leadership skills, multitask oriented, organized and able to set priorities</li>
 <li>Must possess excellent communications kills, both written and oral</li>
 <li>Ability to Travel</li>
</ul>
Recruit Position Schedule 
<ul>
 <li>
 Full time position. Minimum 40-hour workweek and availability on weekends and evenings. Some nights and Saturdays may be required for meeting attendance
 </li>
</ul>

Governance Administrative Assistant

Design:
<ul>
 <li>Individually design and produce brand assets based on creative brief</li>
 <li>Design brand assets that achieve business and brand objectives</li>
 <li>Contribute to ideations sessions bringing fresh thinking to the team</li>
 <li>Direct production of creative assets across print, fabrication, and video with methodical attention to detail and execution</li>
 <li>Understand brand and creative standards, adhering to quality assurance processes and protocols across</li>
 <li>Strive for delivering above expectations and wowing stakeholders</li>
 <li>Find inspiration and bring new ideas and trends to the team</li>
 <li>Work with stakeholders and vendors to understand objectives, align on creative assets/executions, set realistic project deadlines, and deliver against objectives</li>
 <li>Present project information, including ideas, creative vision, deadlines and budgets, to manager and Brand Director</li>
 <li>Maintain positive relationships across the organization</li>
 <li>All other duties as requested</li>
</ul>
Education, Essential Training / Certifications and Experience:
<ul>
 <li>Bachelor’s degree in art, graphic design, or a related field and 3-5&nbsp; years of industry experience</li>
 <li>Hospitality or Agency experience highly desired</li>
</ul>
Skills, Knowledge and Abilities:&nbsp;&nbsp;
<ul>
 <li>Expertise in design principles with a specialty in graphic design, UX design, and/or video production for the benefit of a Sales or Marketing organization</li>
 <li>Design / Software Expertise: Adobe Creative Cloud (Photoshop, Illustrator, InDesign, Premiere Pro, etc.)</li>
 <li>Windows OS</li>
 <li>Brilliant storyteller through visual creations</li>
</ul>
<ul>
 <li>Logo, Print, Digital design and production expertise</li>
 <li>Signage design</li>
 <li>Knowledge of brand strategy</li>
 <li>Driven and a self-starter with a high-level of critical thinking and problem-solving skills</li>
 <li>Teamwork skills</li>
 <li>Strong interpersonal and verbal communications skills</li>
 <li>Time and project management skills, including the ability to work on multiple projects as an individual contributor</li>
 <li>Understanding of Brand and Marketing KPIs</li>
</ul>

Graphic Designer

WHAT YOU'LL DO 
Looking for a professional individual to represent the first point of contact with our guest and handle all stages of their stay.
RESPONSIBILITIES
<ul>
 <li>Responsible for the efficient and courteous operation of the front desk.</li>
 <li>Responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges.</li>
 <li>Answers and transfers call from the switchboard using proper telephone etiquette.</li>
 <li>Answer guest questions about local restaurants and attractions.</li>
 <li>Make courtesy calls and follow-up calls to all guests’ issues.</li>
 <li>Send confirmation letters to owners/guests.</li>
 <li>Coordinate with all other departments to ensure a smooth response to guest’s requests.</li>
 <li>Process all incoming revenue from all departments daily.</li>
 <li>Open and close the credit card machines and cashier audit reports.</li>
 <li>Balance out cash drawer, process advance deposits when making reservations and collect money and post the transactions from other departments.</li>
 <li>Order office supplies as needed.</li>
 <li>Prepare night audit daily.</li>
 <li>Enter maintenance and service requests in SPI promptly.</li>
 <li>Make reservations courteously and efficiently.</li>
 <li>Make room moves and stay-over requests for guests as needed to ensure guest satisfaction.</li>
 <li>Run reports and correct errors before guest check-in.</li>
 <li>Perform any other inventory management changes as directed by the supervisor or manager.</li>
 <li>Prepare check-in packets for the upcoming week.</li>
 <li>Make rental calls to notify owners whether their villa is rented or not.</li>
 <li>Respond to online reviews.</li>
 <li>Reconcile rentals for the previous month.</li>
 <li>Check online travel agents for rental inbound.</li>
 <li>Daily post office and banking run.</li>
 <li>Block RCI points for unpaid accounts.</li>
 <li>Manage RCI banking, membership changes, and cancellations.</li>
 <li>All other duties as assigned by management</li>
</ul>
BENEFITS, COMPENSATION, TRAINING
QUALIFICATIONS
<ul>
 <li>High School Diploma/GED</li>
 <li>Experience from which comparable knowledge and abilities are acquired</li>
 <li>Basic computer skills</li>
 <li>Great attention to detail</li>
 <li>Excellent Customer Service skills with the ability to work under pressure</li>
 <li>Bilingual is a plus</li>
 <li>Active listener with the ability to solve problems</li>
 <li>Work with minimal supervision</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Flexible schedule – Ability to work evenings, holidays, and weekends are a must</li>
</ul>

Groundkeeper

Opportunity for career advancement in a fast paced, growth-oriented Organization
Purpose
The Guest Services Associate is responsible for interacting with Capital Vacations guests and owners via telephone or in-person to gain or provide information in response to inquiries or requests while ensuring an enjoyable customer service experience. The Guest Services Associate checks in guests and Owners for presentations and provides back-up for gifting and welcome center.
Principal Duties and Responsibilities
<ul>
 <li>Greets, checks in, and checks out&nbsp;guests and Owners</li>
 <li>Resolves customer complaints and ensures the smooth operation of the Guest Services Department</li>
 <li>Answers phones</li>
 <li>Welcome guests upon their arrival and assign rooms.</li>
 <li>Makes and manages reservations</li>
 <li>Fulfills any additional duties as required</li>
 <li>Provide information about our hotel, available rooms, rates and amenities.</li>
 <li>Able to communicate effectively with housekeeping and maintenance department.</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Basic computer skills</li>
 <li>Attention to detail</li>
 <li>Customer Service skills</li>
 <li>Ability to work with minimal supervision</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Flexible schedule-working holidays and weekends are a must</li>
</ul>
Shift: Part Time
Sundays- 8:00am-12:00pm 
Mondays-8am-5:00pm 
Flexibility to cover other days when needed.

Guest Services Associate- PT

Opportunity for career advancement in a fast paced, growth-oriented Organization.
Below are just some of the benefits you'll receive! 
• Competitive Salary 
• Paid time off 
• Career growth 
• Medical / Dental / Vision insurance 
• 401k 
• Enthusiastic team environment 
• Travel Perks to all our Resort locations
WHAT YOU'LL DO 
Looking for a professional individual to represent&nbsp;point of contact with our guests and help enhance their stay.&nbsp;
Recruit Position Duties &amp; Responsibilities
<ul>
 <li>
 Assist association members with the use of the Recreation Center Facilities and equipment, including pools
 </li>
 <li>
 Maintain upkeep of the facilities and equipment, including washing towels
 </li>
 <li>
 Accurately complete the Daily Sales Report
 </li>
</ul>
General Statement&nbsp;-&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Recruit Position Requirements
<ul>
 <li>
 Excellent communication skills
 </li>
 <li>
 Maintain an outgoing &amp; positive attitude
 </li>
 <li>
 Efficient knowledge of cash register, copier &amp; computer
 </li>
 <li>
 Customer Service Skills
 </li>
 <li>
 Attention to detail
 </li>
</ul>
Recruit Position Schedule
<ul>
 <li>
 32-40 hrs. per week (full time w/benefits) nights &amp; weekends&nbsp;
 </li>
 <li>
 Open 7 days a week open until 9pm
 </li>
</ul>
&nbsp;

Guests Service Representative- Recreation Center

Opportunity for career advancement in a fast paced, growth-oriented Organization.
Below are just some of the benefits you'll receive! 
• Competitive Salary 
• Paid time off 
• Career growth 
• Medical / Dental / Vision insurance 
• 401k 
• Enthusiastic team environment 
• Travel Perks to all our Resort locations
Recruit Position Duties 
<ul>
 <li>
 Is responsible for the efficient and courteous operation of the front desk
 </li>
 <li>
 Is responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges
 </li>
 <li>
 Answers guest questions about local restaurants and attractions
 </li>
 <li>
 Makes courtesy calls and follow up calls to all guests’ issues
 </li>
 <li>
 Prepares night audit daily
 </li>
 <li>
 Prepares check-in packets for the upcoming week
 </li>
 <li>
 All other duties as assigned by management 
 </li>
</ul>
General Statement&nbsp;-&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Recruit Position Requirements 
<ul>
 <li>
 High School Diploma/ GED
 </li>
 <li>
 Experience or comparable knowledge in the Resort/Hotel industry; Timeshare knowledge is preferred
 </li>
</ul>
Recruit Position Schedule
<ul>
 <li>
 40 hours per week; year-round
 </li>
</ul>

Hospitality Specialist

Opportunity for career advancement in a fast paced, growth-oriented Organization.
Below are just&nbsp;some&nbsp;of the benefits you'll receive! 
• Competitive Salary 
• Paid time off 
• Career growth 
• Medical / Dental / Vision insurance 
• 401k 
• Enthusiastic team environment 
• Travel Perks to all our Resort locations
Recruit Position Duties 
<ul>
 <li>Responsible to greet and check-in guest. </li>
 <li>Answer and transfer calls. </li>
 <li>Run reports and correct errors prior to guest check-in. </li>
 <li>Reconcile rentals from the previous month. </li>
 <li>Answer guest questions about local restaurant and attraction. </li>
 <li>Balance cash drawer open and close out credit card machine and cashier audit reports. </li>
 <li>Responsible for the efficient and courteous operation of the front desk. </li>
 <li>Respond to online reviews. </li>
 <li>Manage RCI banking and other duties as assigned</li>
</ul>
General Statement&nbsp;-&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Recruit Position Requirements 
<ul>
 <li>Basic computer skills</li>
 <li>Attention to details</li>
 <li>Customer service</li>
 <li>Flexible schedule-ability to work Holidays and weekends</li>
 <li>Excellent verbal and written communications</li>
</ul>

Hospitality Specialist 

Opportunity for career advancement in a fast paced, growth-oriented Organization.
Below are just some of the benefits you'll receive! 
• Competitive Salary 
• Paid time off 
• Career growth 
• Medical / Dental / Vision insurance 
• 401k 
• Enthusiastic team environment 
• Travel Perks to all our Resort locations
WHAT YOU'LL DO 
Looking for a professional individual to represent the first point of contact with our guest and handle all stages of their stay.
RESPONSIBILITIES
<ul style="margin-left: 0px; margin-right: 0px">
 <li>Responsible for the efficient and courteous operation of the front desk.</li>
 <li>Responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges.</li>
 <li>Answers and transfers call from the switchboard using proper telephone etiquette.</li>
 <li>Answer guest questions about local restaurants and attractions.</li>
 <li>Make courtesy calls and follow up calls to all guests’ issues.</li>
 <li>Send confirmation letters to owners/guests.</li>
 <li>Coordinate with all other departments to ensure a smooth response to guest’s requests.</li>
 <li>Process all incoming revenue from all departments daily.</li>
 <li>Open and close the credit card machines and cashier audit reports.</li>
 <li>Balance out cash drawer, process advance deposits when making reservations and collect money and post the transactions from other departments.</li>
 <li>Order office supplies as needed.</li>
 <li>Prepare night audit daily.</li>
 <li>Enter maintenance and service requests in SPI promptly.</li>
 <li>Make reservations courteously and efficiently.</li>
 <li>Make room moves and stay over requests for guests as needed to ensure guest satisfaction.</li>
 <li>Run reports and correct errors before guest check-in.</li>
 <li>Perform any other inventory management changes as directed by the supervisor or manager.</li>
 <li>Prepare check-in packets for the upcoming week.</li>
 <li>Make rental calls to notify owners whether their villa rented or not.</li>
 <li>Respond to online reviews.</li>
 <li>Reconcile rentals for the previous month.</li>
 <li>Check online travel agents for rental inbound.</li>
 <li>Daily post office and banking run.</li>
 <li>Block RCI points for unpaid accounts.</li>
 <li>Manage RCI banking, membership changes, and cancellations.</li>
 <li>All other duties as assigned by management</li>
</ul>
General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
QUALIFICATIONS
<ul style="margin-left: 0px; margin-right: 0px">
 <li>High School Diploma/GED</li>
 <li>Experience from which comparable knowledge and abilities are acquired</li>
 <li>Basic computer skills</li>
 <li>Great attention to detail</li>
 <li>Excellent Customer Service skills with the ability to work under pressure</li>
 <li>Bilingual is a plus</li>
 <li>Active listener with the ability to solve problems</li>
 <li>Work with minimal supervision</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Flexible schedule – Ability to work evenings, holidays and weekends are a must</li>
</ul>

Opportunity for career advancement in a fast paced, growth-oriented Organization.
Below are just&nbsp;some&nbsp;of the benefits you'll receive! 
• Competitive Salary 
• Paid time off 
• Career growth 
• Medical / Dental / Vision insurance 
• 401k 
• Enthusiastic team environment 
• Travel Perks to all our Resort locations
Purpose
The Hospitality Specialist –Night Auditor is responsible for all EOD accounting functions and communications with the security team to ensure the safety of our guests.
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Greets guests courteously and registers guests into the resort</li>
 <li>Assists with the maintenance and control of room inventory and availability</li>
 <li>Possesses knowledge of all resort services</li>
 <li>Possesses knowledge of reservation and billing system</li>
 <li>Possesses knowledge of resorts cash and credit card policies and procedures</li>
 <li>Possesses knowledge of the resorts products, rates, and special programs</li>
 <li>Answers company telephone or switchboard promptly and in a professional manner</li>
 <li>Ensures that all transactions for the day of the audit are accounted for and processed correctly in the property management and relevant computer systems</li>
 <li>Ensures that all reports are printed and distributed to relevant departments, head of department and corporate</li>
 <li>Distributes guest, administrative mail and packages</li>
 <li>Possesses knowledge of the resort emergency procedures and how to implement them</li>
 <li>Completes check-in packages and procedures for each guest/owner</li>
 <li>Completes check-out procedures for guest/owner</li>
 <li>Works closely with all departments to ensure guest satisfaction</li>
 <li>Assists guests with inquiries, requests, and complaints</li>
 <li>Maintains a professional and neat working area</li>
 <li>Maintains a professional and neat appearance while on duty</li>
 <li>Performs all related duties as assigned</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Prior hospitality experience preferred</li>
 <li>Timeshare experience, plus!</li>
 <li>Reliable Transportation</li>
 <li>Must be able to work weekends</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Basic Accounting knowledge</li>
 <li>Knowledge of hotel property management systems preferred</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Excellent customer service skills</li>
 <li>Excellent math skills</li>
 <li>Attention to detail</li>
 <li>Good problem-solving skills</li>
 <li>Ability to multi-task</li>
 <li>Flexible schedule, ability to work weekends and holidays</li>
 <li>Capable of working autonomously with no one to assist him or her with basic functions, such as checking guests in and out, reconciling accounts, communicating with housekeeping and maintenance, and taking the initiative for necessary tasks</li>
 <li>Willingness to work overtime when necessary</li>
</ul>
Shift: Additional hours may be necessary to meet deadlines and accommodate staffing needs
<ul>
 <li>Wednesday 12:00 a.m.- 6:00 a.m. 
 Thursday 6:00 p.m.-6:00 a.m. 
 Friday 6:00 p.m.- 6:00 a.m. 
 Saturday 6:00 p.m.- 6:00 a.m.</li>
</ul>

Hospitality Specialist - Night Audit

Opportunity for career advancement in a fast paced, growth-oriented Organization.
Below are just&nbsp;some&nbsp;of the benefits you'll receive! 
• Competitive Salary 
• Paid time off 
• Career growth 
• Medical / Dental / Vision insurance 
• 401k 
• Enthusiastic team environment 
• Travel Perks to all our Resort locations
Recruit Position Duties
<ul>
 <li>
 Night Audit-Reviewing daily reports, closing out all transactions from the day.
 </li>
 <li>
 Checking in and out guests.
 </li>
 <li>
 Keying in incoming email and phone reservations.
 </li>
 <li>
 Closing all amenities at scheduled times.
 </li>
 <li>
 Handling all issues or complaints during shift. (call management if needed)
 </li>
 <li>
 Property and parking lot walks during shift.
 </li>
 <li>
 Working entire shift independently.
 </li>
</ul>
General Statement&nbsp;- Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity
Recruit Position Requirements
<ul>
 <li>
 6pm-6am is the required 12-hour shift for the position.
 </li>
 <li>
 Must be able to work independently.
 </li>
 <li>
 Must be reliable and dependable.
 </li>
 <li>
 Great customer service skills.
 </li>
 <li>
 Team player.
 </li>
 <li>
 Every other weekend is required.
 </li>
</ul>
Schedule:
<ul>
 <li>
 42 hours a week. 6pm-6am with the exception of Saturday night. Saturday night shift is only 6 hours. 3.5 days off a week. Every other weekend off.
 </li>
</ul>

Hospitality Specialist Night Audit

Opportunity for career advancement in a fast paced, growth-oriented Organization.
Below are just&nbsp;some&nbsp;of the benefits you'll receive! 
• Competitive Salary 
• Paid time off 
• Career growth 
• Medical / Dental / Vision insurance 
• 401k 
• Enthusiastic team environment 
• Travel Perks to all our Resort locations
Recruit Position Duties
<ul>
 <li>
 Provide exceptional customer service.
 </li>
 <li>
 Check In/Check Out guests.
 </li>
 <li>
 Maintain front desk in a neat and tidy manner.
 </li>
 <li>
 Answer phones in a polite and helpful manner.
 </li>
 <li>
 Deal with guest issues and communicate with the applicable Department to ensure guest issues are dealt with.
 </li>
</ul>
General Statement&nbsp;- Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity
Recruit Position Requirements
<ul>
 <li>
 Customer service experience.
 </li>
 <li>
 Comfortable working with industry specific software.
 </li>
 <li>
 Ideally will have experience as a Front Desk Agent at a Resort or Hotel front desk.
 </li>
 <li>
 Works well under pressure.
 </li>
</ul>

Hospitality Specialist- Front Desk

Opportunity for career advancement in a fast paced, growth-oriented Organization.
Below are just&nbsp;some&nbsp;of the benefits you'll receive! 
• Competitive Salary 
• Paid time off 
• Career growth 
• Medical / Dental / Vision insurance 
• 401k 
• Enthusiastic team environment 
• Travel Perks to all our Resort locations
Purpose
The Hospitality Specialist–Front Office represents the first point of contact with our guests and handles all stages of their stay.
Principal Duties and Responsibilities
<ul>
 <li>
 Responsibilities listed may not apply to all locations
 </li>
 <li>
 Is responsible for the efficient and courteous operation of the front desk
 </li>
 <li>
 Is responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges
 </li>
 <li>
 Answers and transfers all calls from the switchboard using proper telephone etiquette
 </li>
 <li>
 Answers guest questions about local restaurants and attractions
 </li>
 <li>
 Makes courtesy calls and follow up calls to all guests’ issues
 </li>
 <li>
 Sends confirmation letters to owners/guests
 </li>
 <li>
 Coordinates with all other departments to ensure a smooth response to guest’s requests
 </li>
 <li>
 Processes all incoming revenue from all departments daily
 </li>
 <li>
 Opens and closes the credit card machines and cashier audit reports
 </li>
 <li>
 Balances out cash drawer, processes advance deposits when making reservations, collects money and posts the transactions from other departments
 </li>
 <li>
 Orders office supplies as needed
 </li>
 <li>
 Prepares night audit daily
 </li>
 <li>
 Enters maintenance and service requests in SPI promptly
 </li>
 <li>
 Makes reservations most courteously and efficiently
 </li>
 <li>
 Makes room moves and stay-over requests for guests as needed to ensure guest satisfaction
 </li>
 <li>
 Runs reports and corrects errors before the guests checkin
 </li>
 <li>
 Performs any other inventory management changes as directed by the supervisor or manager
 </li>
 <li>
 Prepares check-in packets for the upcoming week
 </li>
 <li>
 Makes rental calls to notify owners whether their villa rented or not
 </li>
 <li>
 Responds to online reviews
 </li>
 <li>
 Reconciles rentals for the previous month
 </li>
 <li>
 Checks online travel agents for rental inbounds
 </li>
 <li>
 Makes daily post office and banking runs
 </li>
 <li>
 Blocks RCI points for unpaid accounts
 </li>
 <li>
 Manages RCI banking, membership changes, and cancellations
 </li>
 <li>
 All other duties as assigned by management
 </li>
</ul>
General Statement&nbsp;-&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Job Requirements
<ul>
 <li>
 High School Diploma/ GED
 </li>
 <li>
 Experience or comparable knowledge in the Resort/Hotel industry; Timeshare knowledge is preferred
 </li>
 <li>
 Basic computer skills
 </li>
 <li>
 Close attention to detail
 </li>
 <li>
 Excellent Customer Service skills with the ability to work under pressure
 </li>
 <li>
 Bilingual is a plus
 </li>
 <li>
 Active listener with the ability to solve problems
 </li>
 <li>
 Ability to Work with minimal supervision
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Flexible schedule –Ability to work evenings, holidays and weekends are a must
 </li>
</ul>
Shift: Additional hours may be necessary to cover shifts and meet deadlines
<ul>
 <li>
 Friday - Monday 4-10PM
 </li>
</ul>

Opportunity for career advancement in a fast paced, growth-oriented Organization.
Below are just&nbsp;some&nbsp;of the benefits you'll receive! 
• Competitive pay 
• Paid time off 
• Career growth 
• Medical / Dental / Vision insurance 
• 401k 
• Enthusiastic team environment 
• Travel Perks to all our Resort locations 
Purpose: 
The Hospitality Specialist–Front Office represents the first point of contact with our guests and handles all stages of their stay.
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Is responsible for the efficient and courteous operation of the front desk</li>
 <li>Is responsible for checking guests in/out most efficiently and courteously.</li>
 <li>Collect balances and post appropriate room charges</li>
 <li>Answers and transfers all calls from the switchboard using proper telephone etiquette</li>
 <li>Answers guest questions about local restaurants and attractions</li>
 <li>Makes courtesy calls and follow up calls to all guests’ issues</li>
 <li>Sends confirmation letters to owners/guests</li>
 <li>Coordinates with all other departments to ensure a smooth response to guest’s requests</li>
 <li>Processes all incoming revenue from all departments daily</li>
 <li>Opens and closes the credit card machines and cashier audit reports</li>
 <li>Balances out cash drawer, processes advance deposits when making reservations, collects money and posts the transactions from other departments</li>
 <li>Orders office supplies as needed</li>
 <li>Prepares night audit daily</li>
 <li>Enters maintenance and service requests in SPI promptly</li>
 <li>Makes reservations most courteously and efficiently</li>
 <li>Makes room moves and stay-over requests for guests as needed to ensure guest satisfaction</li>
 <li>Runs reports and corrects errors before the guests check-in</li>
 <li>Performs any other inventory management changes as directed by the supervisor or manager</li>
 <li>Prepares check-in packets for the upcoming week</li>
 <li>Makes rental calls to notify owners whether their villa rented or not</li>
 <li>Responds to online reviews</li>
 <li>Reconciles rentals for the previous month</li>
 <li>Checks online travel agents for rental inbounds</li>
 <li>Makes daily post office and banking runs</li>
 <li>Blocks RCI points for unpaid accounts</li>
 <li>Manages RCI banking, membership changes, and cancellations</li>
 <li>All other duties as assigned by management</li>
</ul>
General Statement&nbsp;- Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Job Requirements
<ul>
 <li>High School Diploma/ GED</li>
 <li>Experience or comparable knowledge in the Resort/Hotel industry; Timeshare knowledge is preferred</li>
 <li>Basic computer skills</li>
 <li>Close attention to detail</li>
 <li>Excellent Customer Service skills with the ability to work under pressure</li>
 <li>Bilingual is a plus</li>
 <li>Active listener with the ability to solve problems</li>
 <li>Ability to Work with minimal supervision</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Flexible schedule –Ability to work evenings, holidays and weekends are a must</li>
</ul>
Shift: Additional hours may be necessary to cover shifts and meet deadline

Hospitality Specialist- Front Desk (3PM-11PM)

WHAT YOU'LL DO 
Looking for a professional individual to represent the first point of contact with our guest and handle all stages of their stay.
RESPONSIBILITIES
<ul style="margin-left: 0px; margin-right: 0px">
 <li>
 Responsible for the efficient and courteous operation of the front desk.
 </li>
 <li>
 Responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges.
 </li>
 <li>
 Answers and transfers call from the switchboard using proper telephone etiquette.
 </li>
 <li>
 Answer guest questions about local restaurants and attractions.
 </li>
 <li>
 Make courtesy calls and follow up calls to all guests’ issues.
 </li>
 <li>
 Send confirmation letters to owners/guests.
 </li>
 <li>
 Coordinate with all other departments to ensure a smooth response to guest’s requests.
 </li>
 <li>
 Process all incoming revenue from all departments daily.
 </li>
 <li>
 Open and close the credit card machines and cashier audit reports.
 </li>
 <li>
 Balance out cash drawer, process advance deposits when making reservations and collect money and post the transactions from other departments.
 </li>
 <li>
 Order office supplies as needed.
 </li>
 <li>
 Prepare night audit daily.
 </li>
 <li>
 Enter maintenance and service requests in SPI promptly.
 </li>
 <li>
 Make reservations courteously and efficiently.
 </li>
 <li>
 Make room moves and stay over requests for guests as needed to ensure guest satisfaction.
 </li>
 <li>
 Run reports and correct errors before guest check-in.
 </li>
 <li>
 Perform any other inventory management changes as directed by the supervisor or manager.
 </li>
 <li>
 Prepare check-in packets for the upcoming week.
 </li>
 <li>
 Make rental calls to notify owners whether their villa rented or not.
 </li>
 <li>
 Respond to online reviews.
 </li>
 <li>
 Reconcile rentals for the previous month.
 </li>
 <li>
 Check online travel agents for rental inbound.
 </li>
 <li>
 Daily post office and banking run.
 </li>
 <li>
 Block RCI points for unpaid accounts.
 </li>
 <li>
 Manage RCI banking, membership changes, and cancellations.
 </li>
 <li>
 All other duties as assigned by management
 </li>
</ul>
<ul>
 <li>
 All other duties as assigned by management.
 </li>
</ul>
General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
QUALIFICATIONS
<ul style="margin-left: 0px; margin-right: 0px">
 <li>
 High School Diploma/GED
 </li>
 <li>
 Experience from which comparable knowledge and abilities are acquired
 </li>
 <li>
 Basic computer skills
 </li>
 <li>
 Great attention to detail
 </li>
 <li>
 Excellent Customer Service skills with the ability to work under pressure
 </li>
 <li>
 Bilingual is a plus
 </li>
 <li>
 Active listener with the ability to solve problems
 </li>
 <li>
 Work with minimal supervision
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Flexible schedule – Ability to work evenings, holidays and weekends are a must
 </li>
</ul>
Shift: Additional hours may be necessary to cover shifts and meet deadlines
<ul>
 <li>
 Regular Hours and Weekend
 </li>
 <li>
 Living in the area helpful for extending knowledge of attractions and eateries.
 </li>
</ul>

Hospitality Specialist- PT

Opportunity for career advancement in a fast paced, growth-oriented Organization.
WHAT YOU'LL DO 
Looking for a professional individual to represent the first point of contact with our guest and handle all stages of their stay.
RESPONSIBILITIES
<ul style="margin-left: 0px; margin-right: 0px">
 <li>
 Responsible for the efficient and courteous operation of the front desk.
 </li>
 <li>
 Responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges.
 </li>
 <li>
 Answers and transfers call from the switchboard using proper telephone etiquette.
 </li>
 <li>
 Answer guest questions about local restaurants and attractions.
 </li>
 <li>
 Make courtesy calls and follow up calls to all guests’ issues.
 </li>
 <li>
 Send confirmation letters to owners/guests.
 </li>
 <li>
 Coordinate with all other departments to ensure a smooth response to guest’s requests.
 </li>
 <li>
 Process all incoming revenue from all departments daily.
 </li>
 <li>
 Open and close the credit card machines and cashier audit reports.
 </li>
 <li>
 Balance out cash drawer, process advance deposits when making reservations and collect money and post the transactions from other departments.
 </li>
 <li>
 Order office supplies as needed.
 </li>
 <li>
 Prepare night audit daily.
 </li>
 <li>
 Enter maintenance and service requests in SPI promptly.
 </li>
 <li>
 Make reservations courteously and efficiently.
 </li>
 <li>
 Make room moves and stay over requests for guests as needed to ensure guest satisfaction.
 </li>
 <li>
 Run reports and correct errors before guest check-in.
 </li>
 <li>
 Perform any other inventory management changes as directed by the supervisor or manager.
 </li>
 <li>
 Prepare check-in packets for the upcoming week.
 </li>
 <li>
 Make rental calls to notify owners whether their villa rented or not.
 </li>
 <li>
 Respond to online reviews.
 </li>
 <li>
 Reconcile rentals for the previous month.
 </li>
 <li>
 Check online travel agents for rental inbound.
 </li>
 <li>
 Daily post office and banking run.
 </li>
 <li>
 Block RCI points for unpaid accounts.
 </li>
 <li>
 Manage RCI banking, membership changes, and cancellations.
 </li>
 <li>
 All other duties as assigned by management
 </li>
</ul>
General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
QUALIFICATIONS
<ul style="margin-left: 0px; margin-right: 0px">
 <li>
 High School Diploma/GED
 </li>
 <li>
 Experience from which comparable knowledge and abilities are acquired
 </li>
 <li>
 Basic computer skills
 </li>
 <li>
 Great attention to detail
 </li>
 <li>
 Excellent Customer Service skills with the ability to work under pressure
 </li>
 <li>
 Bilingual is a plus
 </li>
 <li>
 Active listener with the ability to solve problems
 </li>
 <li>
 Work with minimal supervision
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Flexible schedule – Ability to work evenings, holidays and weekends are a must
 </li>
</ul>

Opportunity for career advancement in a fast paced, growth-oriented Organization.
Below are just&nbsp;some&nbsp;of the benefits you'll receive! 
• Competitive Salary 
• Paid time off 
• Career growth 
• Medical / Dental / Vision insurance 
• 401k 
• Enthusiastic team environment 
• Travel Perks to all our Resort locations
Recruit Position Duties
<ul>
 <li>
 Night Audit-Reviewing daily reports, closing out all transactions from the day.
 </li>
 <li>
 Checking in and out guests.
 </li>
 <li>
 Keying in incoming email and phone reservations.
 </li>
 <li>
 Closing all amenities at scheduled times.
 </li>
 <li>
 Handling all issues or complaints during shift. (call management if needed)
 </li>
 <li>
 Property and parking lot walks during shift.
 </li>
 <li>
 Working entire shift independently.
 </li>
</ul>
General Statement- Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity 
Recruit Position Requirements 
<ul>
 <li>
 Must be able to work independently.
 </li>
 <li>
 Must be reliable and dependable.
 </li>
 <li>
 Great customer service skills.
 </li>
 <li>
 Team player.
 </li>
</ul>
Recruit Position Schedule 
<ul>
 <li>
 Schedule is 2 overnights 11pm to 7am and the other 3 shifts are 3pm to 11pm 
 </li>
</ul>

Hospitality Specialist-Night Audit

Job Summary:
To ensure guest satisfaction and safety by providing efficient and courteous servicing of guest requests, and maintaining guest service and public areas in good repair. Maintain maximum cleanliness by wise and efficient use of tools and supplies.
&nbsp;
Reports to / Supervision Received:
<ol>
 <li>Manager: Suzie Moore&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li>
 <li>Direct Supervisor: Vernon Kanaha</li>
 <li>Indirect Reporting Relationship: Agnes Erorita</li>
</ol>
&nbsp;
Job Expectations:
1.&nbsp;&nbsp; Abides by established policies and procedures, house and departmental rules, safety rules, grooming codes, and security procedures. When approached, extend the “Aloha Spirit” to all owners and guests.
2.&nbsp;&nbsp;Reports any damage, theft, and discrepancies of the resort or guest property and supplies immediately to the supervisor.
3.&nbsp;&nbsp; Reports immediately to supervisor and submits as soon as feasible all found articles.
4.&nbsp;&nbsp; Exercises correct safety measures when using any equipment and tools.
5.&nbsp;&nbsp; Uses only cleaning supplies and implements designated by supervisor.
6.&nbsp;&nbsp; Maintains all equipment and tools in a clean and workable condition, stores all properly.
7.&nbsp;&nbsp; Adheres to scheduled work hours. Is punctual in reporting and gives notice to supervisor if he/she cannot meet schedule to ensure person-hour coverage as arranged.
8.&nbsp;&nbsp; Follows any change in schedule as directed by the supervisor on duty.
Essential Functions:
&nbsp;
1.&nbsp;&nbsp; Assists guests with the transport of luggage, food, and possessions as requested between rooms&nbsp;and to and from the lobby.
2.&nbsp;&nbsp; Alerts supervisor and/or front desk of any suspicious persons in the guest area.
3.&nbsp;&nbsp; Stays in constant communication with supervisor via pagers, telephone, and work orders.
4.&nbsp;&nbsp; Reports to supervisor all maintenance deficiencies encountered in work areas.
5.&nbsp;&nbsp; Stocks linen cart at beginning of the shift and keeps cart neat and clean.
6.&nbsp;&nbsp; Keeps all trash picked up in working and public areas; keeps planter boxes clear of trash and water.
7.&nbsp;&nbsp; Responsible for his/her maintenance of uniforms and nametag.
8.&nbsp;&nbsp; Operates washers and dryers by department standards and methods.
9.&nbsp;&nbsp; Vacuums all carpeted public and services areas, including wall/ceiling fixtures or other areas&nbsp;requiring the use of a vacuum. Maintains, cleans, and extracts moisture from all carpeting as required.
10. Keeps linen and storage closets neat and clean. Return all extra items from the linen closet to&nbsp;the storage closet. Restocks all linen closets with toilet paper, paper towels, Kleenex, etc.
11. Transports clean or soiled linen to and from rooms and housekeeping.
12. Upon check out gives guest units, including kitchens, general cleaning as instructed.
13. Attends meetings to maintain favorable working relationships among company employees. Promote maximum morale, productivity, and efficiency.
14. Washes all Mirrors and Windows in rooms as needed.
15. Sweeps and mops unit floors.
16. Performs other duties as required.
&nbsp;
Knowledge, Skill, and Experience:
1. Minimum Education (or substitute experience) required: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
<ul>
 <li>High school diploma or equivalent</li>
</ul>
2. Minimum Experience required: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
<ul>
 <li>1+ year in a related field</li>
</ul>
3. Skills Required:
<ul>
 <li>Must have good oral and written communication skills</li>
 <li>Excellent interpersonal skills</li>
 <li>Ability to multi-task</li>
</ul>

House Person

Job Summary:
To ensure guest satisfaction and safety by providing efficient and courteous servicing of guest requests, and maintaining guest service and public areas in good repair. Maintain maximum cleanliness by wise and efficient use of tools and supplies.
&nbsp;
Reports to / Supervision Received:
<ol>
 <li>Manager: Suzie Moore&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </li>
 <li>Direct Supervisor: Vernon Kanaha</li>
 <li>Indirect Reporting Relationship: Agnes Erorita</li>
</ol>
Job Expectations:
1.&nbsp;&nbsp; Abides by established policies and procedures, house and departmental rules, safety rules, grooming codes, and security procedures. When approached, extend the “Aloha Spirit” to all owners and guests.
2.&nbsp;&nbsp;Reports any damage, theft, and discrepancies of resort or guest property and supplies immediately to the supervisor.
3.&nbsp;&nbsp; Reports immediately to supervisor and submits as soon as feasible all found articles.
4.&nbsp;&nbsp; Exercises correct safety measures when using any equipment and tools.
5.&nbsp;&nbsp; Uses only cleaning supplies and implements designated by supervisor.
6.&nbsp;&nbsp; Maintains all equipment and tools in a clean and workable condition, stores all properly.
7.&nbsp;&nbsp; Adheres to scheduled work hours. Is punctual in reporting and gives notice to supervisor if he/she cannot meet schedule to ensure person-hour coverage as arranged.
8.&nbsp;&nbsp; Follows any change in schedule as directed by the supervisor on duty.
Essential Functions:
&nbsp;
1.&nbsp;&nbsp; Assists guests with transport of luggage, food and possessions as requested between rooms&nbsp;and to and from the lobby.
2.&nbsp;&nbsp; Alerts supervisor and/or front desk of any suspicious persons in the guest area.
3.&nbsp;&nbsp; Stays in constant communication with supervisor via pagers, telephone, and work orders.
4.&nbsp;&nbsp; Reports to supervisor all maintenance deficiencies encountered in work areas.
5.&nbsp;&nbsp; Stocks linen cart at beginning of the shift and keeps cart neat and clean.
6.&nbsp;&nbsp; Keeps all trash picked up in working and public areas; keeps planter boxes clear of trash and water.
7.&nbsp;&nbsp; Responsible for his/her maintenance of uniforms and nametag.
8.&nbsp;&nbsp; Operates washers and dryers by department standards and methods.
9.&nbsp;&nbsp; Vacuums all carpeted public and services areas, including wall/ceiling fixtures or other areas&nbsp;requiring the use of vacuum. Maintains, cleans, and extracts moisture from all carpeting as required.
10. Keeps linen and storage closets neat and clean. Return all extra items from the linen closet to&nbsp;the storage closet. Restocks all linen closets with toilet paper, paper towels, Kleenex, etc.
11. Transports clean or soiled linen to and from rooms and housekeeping.
12. Upon check out gives guest units, including kitchens, general cleaning as instructed.
13. Attends meetings to maintain favorable working relationships among company employees. Promote maximum morale, productivity, and efficiency.
14. Washes all Mirrors and Windows in rooms as needed.
15. Sweeps and mops unit floors.
16. Performs other duties as required.
&nbsp;
Knowledge, Skill, and Experience:
1. Minimum Education (or substitute experience) required: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 
<ul>
 <li>High school diploma or equivalent</li>
</ul>
2. Minimum Experience required: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 
<ul>
 <li>1+ year in a related field</li>
</ul>
3. Skills Required: 
<ul>
 <li>Must have good oral and written communication skills</li>
 <li>Excellent interpersonal skills</li>
 <li>Ability to multi-task</li>
</ul>

House Person 

Job Description - Non-Exempt
&nbsp;
Position Title:&nbsp;Housekeeper
Reports To:&nbsp;Department Management/Resort Management
FLSA Status:&nbsp;Non-Exempt
&nbsp;
Purpose
The Housekeeper promotes a positive image of the resort to our guests and Owners by providing a high level of cleanliness and customer service.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Enters and prepares the room for cleaning</li>
 <li>Dusts the room and furniture, vacuums carpet, and mops floors</li>
 <li>Cleans bathrooms, removing soil, dirt/soap build-up, and hair from the bathroom mirror, vanity, sink toilet, shower walls, bathtub, shower curtain, and floor</li>
 <li>Replenishes guestroom and bath supplies: facial, toilet tissue, and bathroom amenities in correct amount and location</li>
 <li>Cleans closets and door tracts on check-out rooms, removing dust and debris and ensuring the correct amount and placement of hangers, extra blanket/pillow and luggage rack</li>
 <li>Removes dirty bed linen and makes the bed with clean linen</li>
 <li>Performs rotation cleaning duties (e.g.,steam-clean carpets, spring cleaning, super cleaning, etc.) as required</li>
 <li>Performs minor maintenance duties such as changing light bulbs, filters, etc.</li>
 <li>Anticipates guests’ needs, responds promptly, and acknowledges&nbsp; all guests, however busy and whatever time of day, maintaining positive guest relations at all times</li>
 <li>Is familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately</li>
 <li>Attends to and resolves guest calls, guest requests, and guest complaints.</li>
 <li>Monitors and maintains cleanliness, sanitation, and organization of assigned work areas</li>
 <li>Authorizes to enter in guestrooms for cleaning and providing turndown services as per requirement</li>
 <li>Follows the standard operating procedures</li>
 <li>Achieves and exceeds the guest satisfaction score</li>
 <li>Assists other team members, ready and available to step in at a moment's notice</li>
 <li>Updates status of rooms cleaned on the assignment sheet</li>
 <li>Returns and restocks cart at the end of shift</li>
 <li>All other duties as assigned</li>
</ul>
General Statement&nbsp;-&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Previous hotel-related experience desired</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Must have high energy with a passion for cleanliness</li>
 <li>Attention to detail</li>
 <li>Ability to multi-task</li>
 <li>Ability to work in a fast-paced environment with accuracy</li>
 <li>Maintains a desire to improve the quality of work</li>
 <li>Ability to maintain professional conduct at all times</li>
 <li>Flexible schedule, ability to work evenings, weekends, and holidays</li>
</ul>
Shift:&nbsp;Additional hours may be necessary to accommodate the number of guest check-ins/outs
<ul>
 <li>Regular Hours and Weekend</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Housekeeper

Opportunity for career advancement in a fast paced, growth-oriented Organization.
Purpose
The Housekeeper promotes a positive image of the resort to our guests and Owners by providing a high level of cleanliness and customer service.
Principal Duties and Responsibilities
<ul>
 <li>
 Responsibilities listed may not apply to all locations
 </li>
 <li>
 Enters and prepares the room for cleaning
 </li>
 <li>
 Dusts the room and furniture, vacuums carpet, and mops floors
 </li>
 <li>
 Cleans bathrooms, removing soil, dirt/soap build-up, and hair from the bathroom mirror, vanity, sink toilet, shower walls, bathtub, shower curtain, and floor
 </li>
 <li>
 Replenishes guestroom and bath supplies: facial, toilet tissue, and bathroom amenities in correct amount and location
 </li>
 <li>
 Cleans closets and door tracts on check-out rooms, removing dust and debris and ensuring the correct amount and placement of hangers, extra blanket/pillow, and luggage rack
 </li>
 <li>
 Removes dirty bed linen and makes the bed with clean linen
 </li>
 <li>
 Performs rotation cleaning duties (e.g.,steam-clean carpets, spring cleaning, super cleaning, etc.) as required
 </li>
 <li>
 Performs minor maintenance duties such as changing light bulbs, filters, etc.
 </li>
 <li>
 Anticipates guests’ needs, responds promptly, and acknowledges&nbsp; all guests, however busy and whatever time of day, maintaining positive guest relations at all times
 </li>
 <li>
 Is familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately
 </li>
 <li>
 Attends to and resolves guest calls, guest requests, and guest complaints.
 </li>
 <li>
 Monitors and maintains cleanliness, sanitation, and organization of assigned work areas
 </li>
 <li>
 Authorizes to enter guestrooms for cleaning and providing turndown services as per requirement
 </li>
 <li>
 Follows the standard operating procedures
 </li>
 <li>
 Achieves and exceeds the guest satisfaction score
 </li>
 <li>
 Assists other team members, ready and available to step in at a moment's notice
 </li>
 <li>
 Updates status of rooms cleaned on the assignment sheet
 </li>
 <li>
 Returns and restocks cart at the end of shift
 </li>
 <li>
 All other duties as assigned
 </li>
</ul>
General Statement&nbsp;-&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>
 High School Diploma/GED
 </li>
 <li>
 Previous hotel-related experience
 </li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>
 Must have high energy with a passion for cleanliness
 </li>
 <li>
 Attention to detail
 </li>
 <li>
 Ability to multi-task
 </li>
 <li>
 Ability to work in a fast-paced environment with accuracy
 </li>
 <li>
 Maintains a desire to improve the quality of work
 </li>
 <li>
 Ability to maintain professional conduct at all times
 </li>
 <li>
 Flexible schedule, ability to work evenings, weekends, and holidays
 </li>
</ul>
Shift:&nbsp;Additional hours may be necessary to accommodate the number of guest check-ins/outs
<ul>
 <li>
 Every Sunday 9am-5pm; most Thursdays 9am-5pm. Rest of week flexible 
 20-40 hours available
 </li>
</ul>

$500 Sign on Bonus after 90 Days
All positions receive access to our gym, pools, sauna, jacuzzi and clubhouse at Foxhollow
Opportunity for career advancement in a fast paced, growth-oriented Organization.
Full Time and Part Time Opportunities Available
Below are just&nbsp;some&nbsp;of the benefits you'll receive! 
• Competitive Salary 
• Paid time off 
• Career growth 
• Medical / Dental / Vision insurance 
• 401k 
• Enthusiastic team environment 
• Travel Perks to all our Resort locations
Recruit Position Duties 
• Enters and prepares guest rooms for cleaning 
• Dusts the room and furniture, vacuums carpet, and mops floors 
• Cleans bathrooms, removing soil, dirt/soap build-up, and hair from the bathroom mirror, vanity, sink, toilet, shower walls, bathtub, shower curtain, and floor 
• Replenishes guestroom and bath supplies: facial, toilet tissue, and bathroom amenities in correct amount and location 
• Cleans closets and door tracts on check-out rooms, removing dust and debris and ensuring the correct amount and placement of hangers, extra blanket/pillow, and luggage rack 
• Removes dirty bed linen and makes the bed with clean linen 
• Performs rotation cleaning duties (e.g.,steam-clean carpets, spring cleaning, super cleaning, etc.) as required 
• Is familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately 
• Attends to and resolves guest calls, guest requests, and guest complaints. 
• Monitors and maintains cleanliness, sanitation, and organization of assigned work areas 
• Assists other team members, ready and available to step in at a moment's notice 
• Updates status of rooms cleaned on the assignment sheet 
• All other duties as assigned
General Statement&nbsp;- Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Recruit Position Requirements 
<ul>
 <li>
 Will train the right candidate. 
 </li>
</ul>
Recruit Position Schedule 
<ul>
 <li>
 Flexible hours, shifts available 7 days per week. 
 </li>
</ul>

Aloha,
Hawaiian Sun holidays and Sweetwater at Waikiki by VRI is looking for 8 housekeepers/cleaners available on Saturdays to be part of the team.
Pay starts at $20/hr. Periodical Bonus for every 6 weeks you work consecutively on Saturdays without calling off/out. This is a part-time position.
(8 hours Saturdays only) 
Experience is welcomed, but we are willing to train people with the right working attitude who would fit in our team.
 
Candidate Requirements:
<ul>
 <li>Legal to work in the US.</li>
 <li>Able to pass a background check.</li>
 <li>Ability to follow instructions and a clear set of rules</li>
 <li>Cleans and sanitizes our distinctive suites.</li>
</ul>
&nbsp;
Ideal candidate:
<ul>
 <li>Willing to learn and improve where needed.</li>
 <li>Customer service and detail-oriented.</li>
 <li>Honest and respective.</li>
 <li>Good team player willing to fit in with a well-set-up team.</li>
</ul>
&nbsp;
Pay Frequency: 
Biweekly or twice monthly. 
&nbsp;
Schedule: 
Day shift Saturdays (8 am-4 pm) 
Looking forward to hearing from you! 
Contact: Bilha Mambo, General Manager -&nbsp;bilha.mambo@vriamericas.com&nbsp;(808)922-0531

Job Description - Non-Exempt
&nbsp;
Position Title:&nbsp;Housekeeper
Reports To:&nbsp;Department Management/Resort Management
FLSA Status:&nbsp;Non-Exempt
&nbsp;
Purpose
The Housekeeper promotes a positive image of the resort to our guests and Owners by providing a high level of cleanliness and customer service.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Enters and prepares the room for cleaning</li>
 <li>Dusts the room and furniture, vacuums carpet, and mops floors</li>
 <li>Cleans bathrooms, removing soil, dirt/soap build-up, and hair from the bathroom mirror, vanity, sink toilet, shower walls, bathtub, shower curtain, and floor</li>
 <li>Replenishes guestroom and bath supplies: facial, toilet tissue, and bathroom amenities in correct amount and location</li>
 <li>Cleans closets and door tracts on check-out rooms, removing dust and debris and ensuring the correct amount and placement of hangers, extra blanket/pillow and luggage rack</li>
 <li>Removes dirty bed linen and makes the bed with clean linen</li>
 <li>Performs rotation cleaning duties (e.g.,steam-clean carpets, spring cleaning, super cleaning, etc.) as required</li>
 <li>Performs minor maintenance duties such as changing light bulbs, filters, etc.</li>
 <li>Anticipates guests’ needs, responds promptly, and acknowledges&nbsp; all guests, however busy and whatever time of day, maintaining positive guest relations at all times</li>
 <li>Is familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately</li>
 <li>Attends to and resolves guest calls, guest requests, and guest complaints.</li>
 <li>Monitors and maintains cleanliness, sanitation, and organization of assigned work areas</li>
 <li>Authorizes to enter in guestrooms for cleaning and providing turndown services as per requirement</li>
 <li>Follows the standard operating procedures</li>
 <li>Achieves and exceeds the guest satisfaction score</li>
 <li>Assists other team members, ready and available to step in at a moment's notice</li>
 <li>Updates status of rooms cleaned on the assignment sheet</li>
 <li>Returns and restocks cart at the end of shift</li>
 <li>All other duties as assigned</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Previous hotel-related experience desired</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Must have high energy with a passion for cleanliness</li>
 <li>Attention to detail</li>
 <li>Ability to multi-task</li>
 <li>Ability to work in a fast-paced environment with accuracy</li>
 <li>Maintains a desire to improve the quality of work</li>
 <li>Ability to maintain professional conduct at all times</li>
 <li>Flexible schedule, ability to work evenings, weekends, and holidays</li>
</ul>
Shift:&nbsp;Additional hours may be necessary to accommodate the number of guest check-ins/outs
<ul>
 <li>Regular Hours and Weekend</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Opportunity for career advancement in a fast paced, growth-oriented Organization.
Below are just some of the benefits you'll receive! 
• Competitive Salary 
• Paid time off 
• Career growth 
• Medical / Dental / Vision insurance 
• 401k 
• Enthusiastic team environment 
• Travel Perks to all our Resort locations
Purpose
The Housekeeper promotes a positive image of the resort to our guests and Owners by providing a high level of cleanliness and customer service.
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Enters and prepares the room for cleaning</li>
 <li>Dusts the room and furniture, vacuums carpet, and mops floors</li>
 <li>Cleans bathrooms, removing soil, dirt/soap build-up, and hair from the bathroom mirror, vanity, sink toilet, shower walls, bathtub, shower curtain, and floor</li>
 <li>Replenishes guestroom and bath supplies: facial, toilet tissue, and bathroom amenities in correct amount and location</li>
 <li>Cleans closets and door tracts on check-out rooms, removing dust and debris and ensuring the correct amount and placement of hangers, extra blanket/pillow, and luggage rack</li>
 <li>Removes dirty bed linen and makes the bed with clean linen</li>
 <li>Performs rotation cleaning duties (e.g.,steam-clean carpets, spring cleaning, super cleaning, etc.) as required</li>
 <li>Performs minor maintenance duties such as changing light bulbs, filters, etc.</li>
 <li>Anticipates guests’ needs, responds promptly, and acknowledges&nbsp; all guests, however busy and whatever time of day, maintaining positive guest relations at all times</li>
 <li>Is familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately</li>
 <li>Attends to and resolves guest calls, guest requests, and guest complaints.</li>
 <li>Monitors and maintains cleanliness, sanitation, and organization of assigned work areas</li>
 <li>Authorizes to enter guestrooms for cleaning and providing turndown services as per requirement</li>
 <li>Follows the standard operating procedures</li>
 <li>Achieves and exceeds the guest satisfaction score</li>
 <li>Assists other team members, ready and available to step in at a moment's notice</li>
 <li>Updates status of rooms cleaned on the assignment sheet</li>
 <li>Returns and restocks cart at the end of shift</li>
 <li>All other duties as assigned</li>
</ul>
General Statement&nbsp;-&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Job Requirements
<ul>
 <li>High School Diploma/GED</li>
 <li>Previous hotel-related housekeeping experience&nbsp;</li>
 <li>Must have high energy with a passion for cleanliness</li>
 <li>Attention to detail</li>
 <li>Ability to multi-task</li>
 <li>Ability to work in a fast-paced environment with accuracy</li>
 <li>Maintains a desire to improve the quality of work</li>
 <li>Ability to maintain professional conduct at all times</li>
 <li>Flexible schedule, ability to work evenings, weekends, and holidays</li>
</ul>

Job Description - Non-Exempt
&nbsp;
Position Title: Housekeeper
Reports To:&nbsp;Department Management/Resort Management
FLSA Status:&nbsp;Non-Exempt
&nbsp;
Purpose
The Housekeeper promotes a positive image of the resort to our guests and Owners by providing a high level of cleanliness and customer service.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Enters and prepares the room for cleaning</li>
 <li>Dusts the room and furniture, vacuums carpet, and mops floors</li>
 <li>Cleans bathrooms, removing soil, dirt/soap build-up, and hair from the bathroom mirror, vanity, sink toilet, shower walls, bathtub, shower curtain, and floor</li>
 <li>Replenishes guestroom and bath supplies: facial, toilet tissue, and bathroom amenities in correct amount and location</li>
 <li>Cleans closets and door tracts on check-out rooms, removing dust and debris and ensuring the correct amount and placement of hangers, extra blanket/pillow, and luggage rack</li>
 <li>Removes dirty bed linen and makes the bed with clean linen</li>
 <li>Performs rotation cleaning duties (e.g.,steam-clean carpets, spring cleaning, super cleaning, etc.) as required</li>
 <li>Performs minor maintenance duties such as changing light bulbs, filters, etc.</li>
 <li>Anticipates guests’ needs, responds promptly, and acknowledges&nbsp; all guests, however busy and whatever time of day, maintaining positive guest relations at all times</li>
 <li>Is familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately</li>
 <li>Attends to and resolves guest calls, guest requests, and guest complaints.</li>
 <li>Monitors and maintains cleanliness, sanitation, and organization of assigned work areas</li>
 <li>Authorizes to enter guestrooms for cleaning and providing turndown services as per requirement</li>
 <li>Follows the standard operating procedures</li>
 <li>Achieves and exceeds the guest satisfaction score</li>
 <li>Assists other team members, ready and available to step in at a moment's notice</li>
 <li>Updates status of rooms cleaned on the assignment sheet</li>
 <li>Returns and restocks cart at the end of shift</li>
 <li>All other duties as assigned</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Previous hotel-related experience desired</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Must have high energy with a passion for cleanliness</li>
 <li>Attention to detail</li>
 <li>Ability to multi-task</li>
 <li>Ability to work in a fast-paced environment with accuracy</li>
 <li>Maintains a desire to improve the quality of work</li>
 <li>Ability to maintain professional conduct at all times</li>
 <li>Flexible schedule, ability to work evenings, weekends, and holidays</li>
</ul>
Shift:&nbsp;Additional hours may be necessary to accommodate the number of guest check-ins/outs
<ul>
 <li>Regular Hours and Weekend</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Pay Per Hour: $14
Sign-on bonus after 90 days of successful employment: $200.00
&nbsp;
Job Summary:
To ensure guest satisfaction and safety by providing efficient and courteous servicing of guest requests, maintaining guest service and public areas in good repair. Maintain maximum cleanliness by wise and efficient use of tools and supplies. The Resort prides itself in the level of personalized service we provide. Therefore, we expect our Staff to maintain a high level of integrity and service and to always attend to our guests' needs in a professional manner.
&nbsp;
Reports to/Supervision Received:
1. Manager: General Manager
2. Direct Supervisor: Executive Housekeeper
3. Indirect Reporting Relationship: Director of Resort Operations
&nbsp;
Job Expectations:
1. Display a pleasant, professional, and guest-oriented attitude at all times.
2. Understand the importance of guest communication and satisfaction.
3. Properly maintain equipment used and operate in a safe manner.
4. Understand the safe use of all cleaning supplies.
5. Comply with resort and department codes, policies, procedures, and regulations.
6. Consider and understand guests/guestroom's security, privacy &amp; comforts.
7. Be willing to participate in team efforts and communicate with fellow employees.
&nbsp;
Essential Functions:
1. Clean all guestrooms in accordance with resort standards for cleanliness and efficiency.
2. Maintain work carts/stations as necessary to optimize appearance and efficiency.
3. Remove used and replace with new all linens, towels, and necessary products and supplies.&nbsp;
4. Clean all areas of kitchens, bathrooms, bedrooms, living rooms, hallways, and closets as set forth in housekeeping checklists.
5. Vacuum, mop, washing, trash disposal, dusting, polishing and scrubbing as needed.
6. Clean common element areas (office, hallways, lunchroom, etc.) as instructed.
7. Assist with any special projects as assigned by Supervisor.
&nbsp;
Knowledge, Skill, and Experience:
1. Minimum Education (or substitute experience) required:
- High school diploma or equivalent
2. Minimum Experience required:
- 1+year in related field
3. Skills Required:
- Must have good oral and written communication skills
- Excellent interpersonal skills
- Ability to multi-task
&nbsp;

Housekeeper ($200 Sign on Bonus)

Opportunity for career advancement in a fast paced, growth-oriented Organization.
Recruit Position Duties
<ul>
 <li>
 Clean units with supplies that are given to you.
 </li>
 <li>
 Also report any maintenance issues to the front desk.
 </li>
 <li>
 Report directly to Director of Housekeeping.
 </li>
</ul>
General Statement&nbsp;- Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity
Recruit Position Requirements
<ul>
 <li>
 Be able to lift up to 10 lbs.
 </li>
 <li>
 Able to bend and kneel
 </li>
 <li>
 Have an eye and passion for cleanliness.
 </li>
</ul>
Schedule:
<ul>
 <li>
 Saturdays Only, Pay per Unit!&nbsp;
 </li>
</ul>

Housekeeper- Saturday Only

Opportunity for career advancement in a fast paced, growth-oriented Organization.
Below are just some of the benefits you'll receive! 
• Competitive Salary 
• Paid time off 
• Career growth 
• Medical / Dental / Vision insurance 
• 401k 
• Enthusiastic team environment 
• Travel Perks to all our Resort locations
Recruit Position Duties
<ul>
 <li>Perform all housekeeping duties from cleaning, dusting, vacuuming, linen replacement to laundry and inventory management of housewares</li>
 <li>Loading and unloading washers and dryers</li>
 <li>Sorting linens that are heavily soiled and unusable for use as shop/cleaning rags</li>
 <li>Folding and storing all linens and towels neatly</li>
 <li>Cooperate with housekeeping staff to provide quality service to all owners and guests</li>
 <li>Perform minor maintenance duties such as changing of light bulbs, painting and other duties as needed</li>
 <li>Report any washer or dryer malfunctions to the supervisor</li>
 <li>Maintain cleanliness and organization of storage area</li>
 <li>Record monthly linen inventory, advising supervisor of any shortages or items that need purchasing</li>
 <li>Respond quickly to requests from guests and other departments</li>
 <li>Inspecting units on a daily basis</li>
 <li>Follow all company policies and procedures</li>
 <li>Practice safe working conditions under the Occupational Safety and Health Administration guidelines, including Blood borne Pathogens</li>
 <li>Develop and maintain positive working relationships within the team</li>
 <li>All other duties as assigned</li>
</ul>
General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Recruit Position Requirements
<ul>
 <li>Minimum high school diploma or equivalent</li>
 <li>Timeshare experience a plus</li>
 <li>Flexibility needed for scheduling purposes</li>
 <li>High energy with a passion for housekeeping cleanliness</li>
 <li>Attention to detail</li>
 <li>Ability to communicate both verbally and written</li>
 <li>Flexible schedule must be available weekends and holidays </li>
</ul>
Recruit Position Schedule 
<ul>
 <li>40 Hours per week - off Sunday and second day will be discussed at hiring </li>
</ul>

Housekeeper/Laundry

Opportunity for career advancement in a fast paced, growth-oriented Organization.
Purpose
The Housekeeping Inspector inspects all units to ensure cleanliness for all future guests and Owners.
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Thoroughly inspects assigned units to ensure complete cleanliness and set up</li>
 <li>Checks the assigned units to ensure proper cleaning</li>
 <li>Calls room attendant to clean any area that was missed or not properly cleaned</li>
 <li>Aids the Housekeeping Supervisors in promoting a cooperative spirit among the housekeepers</li>
 <li>Alerts Supervisor/Manager to areas that need further attention and to housekeepers that need further instructions in certain areas</li>
 <li>Performs all other duties as assigned</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Job Requirements
<ul>
 <li>High School Diploma/GED</li>
 <li>Prior housekeeping/supervisory experience</li>
 <li>High energy with a passion for housekeeping and cleanliness</li>
 <li>Attention to detail</li>
 <li>Ability to communicate both verbally and written</li>
 <li>Ability to multitask</li>
 <li>Driven to improve quality of work</li>
 <li>Ability to work with no supervision</li>
 <li>Ability to maintain professional conduct at all times</li>
 <li>Flexible schedule; ability to work weekends and holidays is required</li>
</ul>
Shift: Additional hours may be necessary to accommodate business needs
<ul>
 <li>Flexible schedule; ability to work weekends and holidays is required</li>
 <li>Shift: Additional hours may be necessary to accommodate business needs</li>
 <li>8:00am to 4:30pm, Must work able to weekends and holidays</li>
</ul>

Housekeeping Inspector

Opportunity for career advancement in a fast paced, growth-oriented Organization.
Below are just&nbsp;some&nbsp;of the benefits you'll receive! 
• Competitive Salary 
• Paid time off 
• Career growth 
• Medical / Dental / Vision insurance 
• 401k 
• Enthusiastic team environment 
• Travel Perks to all our Resort locations
Recruit Position Duties 
<ul>
 <li>
 Inspect rooms that have been cleaned by housekeepers for quality control purposes.
 </li>
 <li>
 Communicate status of rooms promptly to dispatcher.
 </li>
 <li>
 Create work orders for any maintenance issues that need to be addressed.
 </li>
 <li>
 Take in room inventory count after each inspection.
 </li>
</ul>
General Statement-Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity. 
Recruit Position Requirements 
<ul>
 <li>
 Room inspector experience at a Hotel or Resort desirable.
 </li>
 <li>
 Attention to detail.
 </li>
 <li>
 Understanding of housekeeping techniques and processes.
 </li>
 <li>
 Bilingual desired. 
 </li>
</ul>
Recruit Position Schedule 
<ul>
 <li>
 Regular Hours, Weekends, Holidays 
 </li>
</ul>

This is a guest facing position, in which you will be continually interacting with guests during their stay. This position is a great way to build on a foundation in hospitality. 
As a Housekeeping Manager you will need a good eye for detail in our guest rooms as well as the public areas throughout the property. We are looking for someone who is polite, friendly, and helpful to guests and staff.
Below are just&nbsp;some&nbsp;of the benefits you'll receive! 
• Competitive Salary 
• Paid time off 
• Career growth 
• Medical / Dental / Vision insurance 
• 401k 
• Enthusiastic team environment 
• Travel Perks to all our Resort locations
Opportunity for career advancement in a fast paced, growth-oriented Organization.
The Housekeeping Manager oversees the operations of the housekeeping department, providing a clean and safe environment to provide our guests and owners with an enjoyable stay.
Recruit Position Duties 
<ul>
 <li>Manage a team of housekeeping inspectors and oversee outsourced housekeeping/cleaning team. </li>
 <li>Responsible for housekeeping quality control and delivering rooms by 4pm check in. </li>
 <li>Manage inventory and ensure equipment is well taken care of. </li>
 <li>Manage schedules and budget based on the number of rooms turns. </li>
</ul>
General Statement&nbsp;- Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity
Recruit Position Requirements 
<ul>
 <li>Experience as a housekeeping manager in a resort or hotel environment. </li>
 <li>Bilingual and a strong communicator.</li>
 <li>Microsoft office skills to include excel and comfortable with work order management systems.</li>
 <li>Experienced people manager. </li>
 <li>Weekend and holiday availability. </li>
</ul>
Recruit Position Schedule 
<ul>
 <li>Typical schedule Thursday to Monday.</li>
</ul>

Housekeeping Manager

This is a guest facing position, in which you will be continually interacting with guests during their stay. This position is a great way to build on a foundation in hospitality. 
As a Housekeeping Manager you will need a good eye for detail in our guest rooms as well as the public areas throughout the property. We are looking for someone who is polite, friendly, and helpful to guests and staff.
Below are just&nbsp;some&nbsp;of the benefits you'll receive! 
• Competitive Salary 
• Paid time off 
• Career growth 
• Medical / Dental / Vision insurance 
• 401k 
• Enthusiastic team environment 
• Travel Perks to all our Resort locations
Opportunity for career advancement in a fast paced, growth-oriented Organization.
The Housekeeping Manager oversees the operations of the housekeeping department, providing a clean and safe environment to provide our guests and owners with an enjoyable stay.
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Assigns staff their duties and inspects work for conformance to prescribed standards of cleanliness</li>
 <li>Investigates complaints regarding housekeeping service and equipment, and takes corrective action</li>
 <li>Obtains list of rooms to be cleaned immediately and list of prospective check-outs to prepare work assignments</li>
 <li>Coordinates work activities among departments</li>
 <li>Conducts orientation training and in-service training to explain policies, work procedures and to demonstrate proper use and maintenance of equipment</li>
 <li>Inventories stock to ensure adequate supplies</li>
 <li>Evaluates records to forecast department personnel requirements</li>
 <li>Makes recommendations to improve service and ensure more efficient operation</li>
 <li>Prepares reports concerning room occupancy, payroll, and department expenses</li>
 <li>Performs cleaning duties in cases of emergency or staff shortage</li>
 <li>Attends staff meetings to discuss company policies and guest/owner complaints</li>
 <li>Issues supplies, room keys, equipment to staff</li>
 <li>Advises Front Desk of rooms ready for occupancy</li>
 <li>Records data regarding work assignments, personnel actions, timesheets, etc. and submits to HR</li>
 <li>Recruits, hires, and trains staff</li>
 <li>All other duties as requested</li>
</ul>
General Statement&nbsp;- Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Minimum of two (2) years of experience in a management/supervisory role, preferably in a resort/hotel atmosphere</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Ability to multi-task and manage time</li>
 <li>Attention to detail</li>
 <li>Ability to communicate effectively both written and orally</li>
 <li>Proficient knowledge of OSHA guidelines and regulations</li>
 <li>Flexible schedule; ability to work evenings, weekends and holidays as well as on-call</li>
</ul>
Shift: Additional hours may be necessary to meet business needs
<ul>
 <li>Regular Hours, On-Call, and Weekend</li>
</ul>
Travel:
<ul>
 <li>None</li>
</ul>

Opportunity for career advancement in a fast paced, growth-oriented Organization.
Below are just&nbsp;some&nbsp;of the benefits you'll receive! 
• Competitive Salary 
• Paid time off 
• Career growth 
• Medical / Dental / Vision insurance 
• 401k 
• Enthusiastic team environment 
• Travel Perks to all our Resort locations
Recruit Position Duties 
<ul>
 <li>Oversee all daily housekeeping operations to include cleaning rooms, inspecting, laundry, inventory and guest complaints concerning housekeeping service.</li>
 <li>Ensure that all cleanliness and condition meet company standard.</li>
 <li>Responsible for keeping all storage areas and linen rooms and the clean satisfactory condition. </li>
 <li>Conduct inspection upon the departure to assess if any damages are occurred. </li>
 <li>Perform all housekeeping duties from cleaning, dusting, vacuuming, linen replacement and inventory management. </li>
 <li>Step in for manager when absent and all other duties as assign.</li>
</ul>
General Statement&nbsp;-&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Recruit Position Requirements 
<ul>
 <li>High energy with a passion for housekeeping cleanliness</li>
 <li>Attention to details</li>
 <li>Ability to maintain professional conduct at all times</li>
 <li>Ability to multitask and handle cleaning of units at a fast pace with accuracy</li>
 <li>Strive to improve quality of work</li>
 <li>Must be computer literate</li>
</ul>
Schedule:
<ul>
 <li>Weekends are a must</li>
</ul>

Housekeeping Supervisor

Opportunity for career advancement in a fast paced, growth-oriented Organization.
Below are just some of the benefits you'll receive! 
• Competitive Salary 
• Paid time off 
• Career growth 
• Medical / Dental / Vision insurance 
• 401k 
• Enthusiastic team environment 
• Travel Perks to all our Resort locations
Purpose
The Housekeeping Supervisor maintains the highest cleaning standards for Resort property and unit interiors to ensure Owners and guests enjoy safe, clean, and attractive accommodations with friendly and attentive service.
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Directs and performs all housekeeping duties from cleaning, dusting, vacuuming, linen replacement to laundry, and inventory management of housewares</li>
 <li>Performs or assists with cleaning duties as necessary</li>
 <li>Establishes an employee work schedule and plans daily work assignments</li>
 <li>Trains and coaches employee in laundry and housekeeping</li>
 <li>Checks equipment to ensure that it is in working order</li>
 <li>Cooperates with the housekeeping staff and other departments to provide quality service to all Owners and guests</li>
 <li>Controls lost and found articles</li>
 <li>Inspects and evaluates the physical condition of facilities to determine the type of work needed</li>
 <li>Maintains cleanliness and organization of the storage area</li>
 <li>Orders cleaning materials and maintains a budget</li>
 <li>Responds quickly to requests from guests and other departments</li>
 <li>Inspects units daily</li>
 <li>Follows all company policies and procedures</li>
 <li>Practices safe working conditions under the Occupational Safety and Health Administration guidelines, including Bloodborne Pathogens</li>
 <li>Develops and maintains positive working relationships within the team</li>
 <li>Counsels and disciplines employees</li>
 <li>All other duties as assigned</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>Minimum high school diploma or equivalent</li>
 <li>Minimum of two years of experience as a housekeeping supervisor</li>
 <li>Demonstrable leadership skills</li>
 <li>Flexibility needed for scheduling purposes</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>High energy with a passion for housekeeping and cleanliness</li>
 <li>Attention to detail</li>
 <li>Ability to communicate both verbally and written</li>
 <li>Must have a flexible schedule; must be available weekends and holidays</li>
 <li>Ability to multi-task and handle the cleaning of units at a fast pace with accuracy</li>
 <li>Driven to improve the quality of work</li>
 <li>Ability to maintain professional conduct at all times</li>
</ul>
Shift: Additional hours may be necessary to accommodate business needs
<ul>
 <li>Regular Hours, On-Call, and Weekend</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Opportunity for career advancement in a fast paced, growth-oriented Organization.
Below are just&nbsp;some&nbsp;of the benefits you'll receive! 
• Competitive Salary 
• Paid time off 
• Career growth 
• Medical / Dental / Vision insurance 
• 401k 
• Enthusiastic team environment 
• Travel Perks to all our Resort locations
Purpose
The Housekeeping Supervisor maintains the highest cleaning standards for Resort property and unit interiors to ensure Owners and guests enjoy safe, clean, and attractive accommodations with friendly and attentive service.
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Directs and performs all housekeeping duties from cleaning, dusting, vacuuming, linen replacement to laundry, and inventory management of housewares</li>
 <li>Performs or assists with cleaning duties as necessary</li>
 <li>Establishes an employee work schedule and plans daily work assignments</li>
 <li>Trains and coaches employee in laundry and housekeeping</li>
 <li>Checks equipment to ensure that it is in working order</li>
 <li>Cooperates with the housekeeping staff and other departments to provide quality service to all Owners and guests</li>
 <li>Controls lost and found articles</li>
 <li>Inspects and evaluates the physical condition of facilities to determine the type of work needed</li>
 <li>Maintains cleanliness and organization of the storage area</li>
 <li>Orders cleaning materials and maintains a budget</li>
 <li>Responds quickly to requests from guests and other departments</li>
 <li>Inspects units daily</li>
 <li>Follows all company policies and procedures</li>
 <li>Practices safe working conditions under the Occupational Safety and Health Administration guidelines, including Bloodborne Pathogens</li>
 <li>Develops and maintains positive working relationships within the team</li>
 <li>Counsels and disciplines employees</li>
 <li>All other duties as assigned</li>
</ul>
General Statement&nbsp;-&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>Minimum high school diploma or equivalent</li>
 <li>Minimum of two years of experience as a housekeeping supervisor</li>
 <li>Demonstrable leadership skills</li>
 <li>Flexibility needed for scheduling purposes</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>High energy with a passion for housekeeping and cleanliness</li>
 <li>Attention to detail</li>
 <li>Ability to communicate both verbally and written</li>
 <li>Must have a flexible schedule; must be available weekends and holidays</li>
 <li>Ability to multi-task and handle the cleaning of units at a fast pace with accuracy</li>
 <li>Driven to improve the quality of work</li>
 <li>Ability to maintain professional conduct at all times</li>
</ul>
Shift: Additional hours may be necessary to accommodate business needs
<ul>
 <li>Regular Hours, On-Call, and Weekend</li>
</ul>

Opportunity for career advancement in a fast paced, growth-oriented Organization.
Below are just&nbsp;some&nbsp;of the benefits you'll receive! 
• Competitive Salary 
• Paid time off 
• Career growth 
• Medical / Dental / Vision insurance 
• 401k 
• Enthusiastic team environment 
• Travel Perks to all our Resort locations
Recruit Position Duties-
<ul>
 <li>Common area building janitorial/runner services.</li>
 <li>Clean floors, ensure hallways are litter free and maintain elevator appearance.</li>
 <li>Ensure light fixtures and railings are cleaned as part of a preventative maintenance schedule.</li>
 <li>Assist with in room deep cleaning services on an as needed basis.</li>
 <li>Support laundry/housekeeping team during high occupancy periods.</li>
</ul>
General Statement&nbsp;-&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Recruit Position Requirements-
<ul>
 <li>Flexible schedule.</li>
 <li>Janitorial experience.</li>
 <li>Team player.</li>
 <li>Willing to assist with light maintenance duties from time to time.</li>
</ul>

Houseman/Janitor

Job Summary:
To ensure guest satisfaction and safety by providing efficient and courteous servicing of guest requests, and maintaining guest service and public areas in good repair. Maintain maximum cleanliness by wise and efficient use of tools and supplies. The Resort prides itself in the level of personalized service we provide.&nbsp; Therefore, we expect our Staff to maintain a high level of integrity and service and to always attend to our guests’ needs in a professional manner.
&nbsp;
&nbsp;
Reports to / Supervision Received:
&nbsp;
<ol>
 <li>Direct Supervisor: Executive Housekeeper</li>
 <li>Indirect Reporting: Guest Services Manager</li>
</ol>
&nbsp;
Job Expectations:
&nbsp;
1.&nbsp;&nbsp; Display a pleasant, professional, and guest-oriented attitude at all times.
2.&nbsp;&nbsp; Understand the importance of guest communication and satisfaction.
3.&nbsp;&nbsp; Properly maintain equipment used and operate in a safe manner.
4.&nbsp;&nbsp; Understand the safe use of all cleaning supplies.
5.&nbsp;&nbsp; Comply with resort and department codes, policies, procedures, and regulations.
6.&nbsp;&nbsp; Consider and understand guests/guestroom's security, privacy &amp; comforts.
7.&nbsp;&nbsp; Be willing to participate in team efforts and communicate with fellow employees.
Essential Functions:
&nbsp;
1.&nbsp;&nbsp; Clean all guestrooms and public areas in accordance with resort standards for cleanliness and efficiency.
2.&nbsp;&nbsp; Maintain work carts/stations as necessary to optimize appearance and efficiency.
3.&nbsp;&nbsp; Remove used and replace with new all linens, towels, and necessary products and supplies.
4.&nbsp;&nbsp; Clean all areas of kitchens, bathrooms, bedrooms, living rooms, hallways, and closets as set forth in housekeeping checklists.
5.&nbsp;&nbsp; Vacuum, mop, washing, trash disposal, dusting, polishing, and scrubbing as needed.
6.&nbsp;&nbsp; Clean common element areas (office, hallways, lunchroom, etc.) as instructed.
7.&nbsp;&nbsp; Assist with any special projects as assigned by Supervisor.
8.&nbsp;&nbsp; Deliver items to guest rooms per guest requests.
&nbsp;
Knowledge, Skill, and Experience:
&nbsp;
1. Minimum Education (or substitute experience) required:
<ul>
 <li>High school diploma or equivalent </li>
</ul>
2. Minimum Experience required: 
<ul>
 <li>1+ year in related field&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </li>
</ul>
3.&nbsp;Skills Required: 
<ul>
 <li>Must have good oral and written communication skills</li>
 <li>Excellent interpersonal skills</li>
 <li>Ability to multi-task</li>
</ul>

Houseperson

Job Title:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Houseperson
&nbsp;
Position Reports To:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Operations Manager
&nbsp;
&nbsp;
Job Summary:
Responsible for stripping vacant units of used linens and removal of the trash. Assist in Quality Control.
&nbsp;
Essential DAILY Duties and Responsibilities:
<ol>
 <li>Strips all dirty linen from the units.</li>
 <li>Collect soiled linen for laundry and restock clean linen.</li>
 <li>Maintains a safe working environment by complying with procedures, rules, and regulations.&nbsp; Reports maintenance problems to supervisor.</li>
 <li>Cleans and organizes laundry room.</li>
 <li>Performs duties in other areas of the resort as assigned.</li>
 <li>Always conducts themselves in a professional manner.</li>
 <li>Follow all rules and regulations set forth in the latest Employee Handbook.</li>
 <li>Works weekends and holidays as needed.</li>
 <li>Participate in all required health and safety meetings/classes</li>
</ol>
&nbsp;
&nbsp;
PERSONAL CHARACTERISTICS:&nbsp; 
High energy level, comfortable performing multifaceted projects in conjunction with normal activities.&nbsp; Must be well organized.&nbsp; Advocates team support.&nbsp; Ability to get along with diverse personalities – tactful, mature, and responsible. Has the ability to deal tactfully and professionally with owners, guests, board members, and the public.&nbsp; 
&nbsp;
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.&nbsp; While performing the duties of this job, the employee is regularly required to stand, use hands, talk, hear, taste and smell.&nbsp; The employee is frequently required to stand and reach with hands and arms.&nbsp; The employee is occasionally required to walk, sit, stoop, kneel, climb or balance, crouch, or crawl.&nbsp; Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
&nbsp;
WORK ENVIRONMENT: 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.&nbsp; While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles such as whiteouts, printer cartridge powder, cleaning detergents and supplies, gasoline and car fumes, microwaves from a microwave oven, and the risk of radiation.&nbsp; The work environment is typical for the job performed with a moderate noise level.&nbsp; This noise level is created by light foot traffic, vacuums, laundry machines, and office equipment noise such as computers, printers, calculators, phones, etc.
&nbsp;
Qualifications:
<ul>
 <li>Individuals must be able to perform each essential duty satisfactorily.&nbsp; Up to one month of related experience or training is required.</li>
 <li>Ability to read (in English) a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers.</li>
 <li>Ability to understand and speak Basic English sentences.</li>
 <li>Ability to apply common sense understanding to carry out simple one- or two-step instructions.&nbsp; Ability to deal with standardized situations with only occasional or no variables.</li>
 <li>Ability to perform physical tasks in a responsible manner.</li>
 <li>Ability to take direction from Housekeeping Supervisor and General Manager.</li>
</ul>

SALARY: Starting at $16
<ul>
 <li>Training pay of $14 per hour&nbsp;</li>
</ul>
SCHEDULE:&nbsp;Full Time opportunities (M-F)&nbsp;
<ul>
 <li>11:30 AM -8 PM</li>
</ul>
What Capital Vacations can offer YOU:
<ul>
 <li>Great hourly pay and opportunity for professional GROWTH</li>
 <li>PAID TRAINING&nbsp;
 <ul>
 <li>Including $10 gas card after first week of training, and an additional $10 after second week.</li>
 </ul>
 </li>
 <li>Year-round work at a company with a NATIONAL presence!</li>
 <li>Medical, Dental, and Vision Insurance options</li>
 <li>401(K) contribution after 90 days</li>
 <li>Paid Life insurance, short-term and long-term disability, and MORE</li>
 <li>Flexible Spending Account</li>
 <li>Paid Time Off &amp; Holidays</li>
 <li>Discounted vacation stays</li>
</ul>
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Assisting owners with questions about their Club &amp; Legacy ownership&nbsp;</li>
 <li>Must be able to work a variable shift and flexible hours and days</li>
 <li>Role may be facilitated via engagement through phone, email, outbound and chat channels as&nbsp;business needs require&nbsp;</li>
 <li>Completing or assisting owners with making reservations- troubleshooting and converting calls to reservations</li>
 <li>Insures accounts are not delinquent in Maintenance Fees or Loan payments prior to booking new or&nbsp;revised reservations&nbsp;</li>
 <li>Strong selling skills, able to book events, tours and sell an array of products and services</li>
 <li>Processes maintenance fee and loan payments</li>
 <li>Contributes to the revenue of the business through various ancillary revenue sales (ie Renting points,&nbsp;selling Capital Protection Plans and more)&nbsp;</li>
 <li>Facilitate and accept incoming/outgoing, Cat, Email and Text phone calls and return phone calls&nbsp;</li>
 <li>Maintain and meet/exceed defined agent level performance goals and contribute to the achievement of department goals&nbsp;</li>
 <li>Expected to be a role model for Capital Vacations Core Values, always act professional, and be a&nbsp;strong Team Player&nbsp;</li>
 <li>Agents must type at least 30 words per minute&nbsp;</li>
 <li>Daily adherence is expected at 85% minimum</li>
 <li>Agents must be able to multitask throughout their shift seamlessly</li>
 <li>Flexible in work schedule with Saturday shift as rotated&nbsp;</li>
 <li>Must maintain an 85% Quality Assurance score per month&nbsp;</li>
 <li>Must convert 15% of calls to reservations at a minimum&nbsp;</li>
 <li>Confident and comfortable working in a Pay for a Performance role&nbsp;</li>
 <li>All Universal Specialists must service all Club and Legacy Products &amp; Services and pass a comprehensive Assessment</li>
</ul>
General Statement&nbsp;-&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School diploma, some college preferred</li>
 <li>High level proficiency with Microsoft Office applications, High proficiency in MS Excel required</li>
 <li>Hotel/timeshare experience a plus</li>
 <li>A strategic mindset to problem solving and craft win/win solutions.</li>
 <li>Knowledge Timeshare Ware is a plus</li>
 <li>Previous experience using Salesforce.com is a plus</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Ability to work both in a team and independently</li>
 <li>Excellent organization and ability to multi-task required to handle multiple priorities</li>
 <li>Very detailed oriented and accuracy is a must</li>
 <li>Technically savvy ~ able to quickly pick up and maneuver through several different systems</li>
 <li>Ability to work in a fast pace office environment</li>
 <li>Excellent communication skills</li>
 <li>Bilingual a plus</li>
 <li>Comfortable in Selling all products and Services</li>
 <li>Ability to work with a high level of professionalism at all times</li>
</ul>

In- Office Call Center Agent

Purpose
The Owner Care Manager interacts with Resort guests and Owners, providing information and assistance while delivering superior customer service.
Pay: Base PLUS commission&nbsp;
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Improves customer recovery by listening to customer problems and working with Site Leadership and Senior Leadership to discover a solution that is acceptable to the customer and company</li>
 <li>Monitor, coach, and provide specific feedback to meet performance requirements, including quality, productivity, attendance, and accuracy of performance</li>
 <li>Completes a minimum of 3 call monitors per month and conducts monthly QA review sessions that will assist in creating action plans to enhance customer experience and performance</li>
 <li>Ability to coach and develop direct reports to meet and exceed call center goals and to achieve ancillary revenue sales goals and tour goals</li>
 <li>Distribute reporting for teams and/or cetner</li>
 <li>Responsible to achieve Team agents KPI’s and adherence metrics</li>
 <li>Executes agent infractions and coaching initiatives</li>
 <li>Prepares and delivers formal performance reviews and performance improvement plans for all team members</li>
 <li>Coach team to achieve upsell objectives, identify motivational initiatives and incentives</li>
 <li>Maintain excellent working knowledge of company policies and procedures</li>
 <li>Makes decisions with guidance from Director where needed</li>
 <li>Audit reservations to ensure accuracy and performance?</li>
 <li>Tasked with creating, running, and distributing various reports for Sr. Leadership regularly and as requested</li>
 <li>Administer escalated calls from Internal departments, owners, and guests</li>
 <li>Hire, train and develop Specialists</li>
 <li>Embrace service and brand platform standards</li>
 <li>Partners with other business units and provides up to date information to associates</li>
 <li>Conducts pre-shift meetings</li>
 <li>Create the monthly schedule for call center teams</li>
 <li>Must maintain flexibility with schedule</li>
 <li>Other duties as assigned</li>
 <li>Assists with annual meetings</li>
 <li>All other duties as requested</li>
</ul>
General Statement&nbsp;-&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>2+ years of college preferred, some college preferred</li>
 <li>High-level proficiency with Microsoft Office applications, High proficiency in MS Excel required</li>
 <li>3-5+ years of experience as leader or Supervisor in a Call Center is a must</li>
 <li>Hotel/timeshare experience a plus</li>
 <li>Knowledge of?Timeshare Ware and SPI is a plus.</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Advanced computer skills –proficient in Microsoft Office-Word, Excel, Access, PowerPoint, Publisher-</li>
 <li>Excellent organizational and prioritizing skills</li>
 <li>Excellent customer and problem-solving skills</li>
 <li>Excellent communications skills; verbal and written, bilingual preferred</li>
 <li>Ability to work independently and manage a team</li>
 <li>Flexible schedule, with the ability to work evenings, weekends, holidays and On-Call</li>
</ul>
Shift:&nbsp;Additional hours may be necessary to meet goals, deadlines and business needs
<ul>
 <li>Regular Hours, On-Call, and Weekend</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

In- Office Call Center Manager 

SALARY: Starting at $14
SCHEDULE:&nbsp;Full Time opportunities (M-F)&nbsp;
<ul>
 <li>11:30 AM -8 PM</li>
</ul>
What Capital Vacations can offer YOU:
<ul>
 <li>Great hourly pay and opportunity for professional GROWTH</li>
 <li>Year-round work at a company with a NATIONAL presence!</li>
 <li>Medical, Dental, and Vision Insurance options</li>
 <li>401(K) contribution after 90 days</li>
 <li>Paid Life insurance, short-term and long-term disability, and MORE</li>
 <li>Flexible Spending Account</li>
 <li>Paid Time Off &amp; Holidays</li>
 <li>Discounted vacation stays</li>
</ul>
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Assisting owners with questions about their Club &amp; Legacy ownership&nbsp;</li>
 <li>Must be able to work a variable shift and flexible hours and days</li>
 <li>Role may be facilitated via engagement through phone, email, outbound and chat channels as&nbsp;business needs require&nbsp;</li>
 <li>Completing or assisting owners with making reservations- troubleshooting and converting calls to reservations</li>
 <li>Insures accounts are not delinquent in Maintenance Fees or Loan payments prior to booking new or&nbsp;revised reservations&nbsp;</li>
 <li>Strong selling skills, able to book events, tours and sell an array of products and services</li>
 <li>Processes maintenance fee and loan payments</li>
 <li>Contributes to the revenue of the business through various ancillary revenue sales (ie Renting points,&nbsp;selling Capital Protection Plans and more)&nbsp;</li>
 <li>Facilitate and accept incoming/outgoing, Cat, Email and Text phone calls and return phone calls&nbsp;</li>
 <li>Maintain and meet/exceed defined agent level performance goals and contribute to the achievement of department goals&nbsp;</li>
 <li>Expected to be a role model for Capital Vacations Core Values, always act professional, and be a&nbsp;strong Team Player&nbsp;</li>
 <li>Agents must type at least 30 words per minute&nbsp;</li>
 <li>Daily adherence is expected at 85% minimum</li>
 <li>Agents must be able to multitask throughout their shift seamlessly</li>
 <li>Flexible in work schedule with Saturday shift as rotated&nbsp;</li>
 <li>Must maintain an 85% Quality Assurance score per month&nbsp;</li>
 <li>Must convert 15% of calls to reservations at a minimum&nbsp;</li>
 <li>Confident and comfortable working in a Pay for a Performance role&nbsp;</li>
 <li>All Universal Specialists must service all Club and Legacy Products &amp; Services and pass a comprehensive Assessment</li>
</ul>
General Statement&nbsp;-&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School diploma, some college preferred</li>
 <li>High level proficiency with Microsoft Office applications, High proficiency in MS Excel required</li>
 <li>Hotel/timeshare experience a plus</li>
 <li>A strategic mindset to problem solving and craft win/win solutions.</li>
 <li>Knowledge Timeshare Ware is a plus</li>
 <li>Previous experience using Salesforce.com is a plus</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Ability to work both in a team and independently</li>
 <li>Excellent organization and ability to multi-task required to handle multiple priorities</li>
 <li>Very detailed oriented and accuracy is a must</li>
 <li>Technically savvy ~ able to quickly pick up and maneuver through several different systems</li>
 <li>Ability to work in a fast pace office environment</li>
 <li>Excellent communication skills</li>
 <li>Bilingual a plus</li>
 <li>Comfortable in Selling all products and Services</li>
 <li>Ability to work with a high level of professionalism at all times</li>
</ul>

In- Office Call Center Representative 

Purpose
The In-House Marketing Agent provides information and an opportunity for guests, owners or members staying on property, to receive an owner update on Capital Vacations properties and sales presentation.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Generates customer excitement regarding our product</li>
 <li>InvitesOwners to attend an Owners’Update</li>
 <li>Invites Non-Owners to attend a sales presentation for Capital Vacations</li>
 <li>Assists guests and Owners with on-site and off-site needs</li>
 <li>Provides guests and Owners with a smooth, friendly, efficient check-inexperience</li>
 <li>Understands qualifications and company policies and procedures</li>
 <li>Maintains up-to-date knowledge of the content of local shows, attractions, and locations</li>
 <li>Complete all necessary paperwork and reports accurately, completely, and legibly</li>
 <li>Responsibly handles cash</li>
 <li>Maintains production at or above minimum performance standards</li>
 <li>Answers telephones-inbound and outbound calling</li>
 <li>All other duties as assigned</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>OPC or In-House experience preferred</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Excellent customer service skills</li>
 <li>Must be highly motivated with a positive attitude.Must be able to use Microsoft Office and have knowledge of computer basics</li>
 <li>Attention to detail and organization skills</li>
 <li>Basic math skills</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Sales knowledge</li>
 <li>Positive attitude and willingness to help others</li>
 <li>Flexible schedule–nights, weekends and holidays are required</li>
</ul>
Shift:&nbsp;Additional hours may be necessary to meet goals or cover shifts
<ul>
 <li>Regular Hours&nbsp;and Weekend</li>
</ul>
Travel:&nbsp;
<ul>
 <li>Up to 25%</li>
</ul>

In-House Marketing Agent

This position is paid on net tours not penetration rates! Pay out up to $333 per tour!&nbsp;
The In-House Marketing Agent provides information and an opportunity for guests, owners or members staying on property, to receive an owner update of Capital Vacations properties and sales presentation.
Principal Duties and Responsibilities
<ul>
 <li>Generates customer excitement regarding our product</li>
 <li>Invites Owners to attend an Owners’ Update</li>
 <li>Invites Non-Owners to attend a sales presentation for Capital Vacations</li>
 <li>Assists guests and Owners with on-site and off-site needs</li>
 <li>Provides guests and Owners with a smooth, friendly, efficient check-inexperience</li>
 <li>Understands qualifications and company policies and procedures</li>
 <li>Maintains up-to-date knowledge of the content of local shows, attractions, and locations</li>
 <li>Complete all necessary paperwork and reports accurately, completely and legibly</li>
 <li>Responsibly handles cash</li>
 <li>Maintains production at or above minimum performance standards</li>
 <li>Answers telephones-inbound and outbound calling</li>
 <li>All other duties as assigned</li>
</ul>
General Statement&nbsp;-&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>OPC or In-House experience preferred</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Excellent customer service skills</li>
 <li>Must be highly motivated with a positive attitude. Must be able to use Microsoft Office and have knowledge of computer basics</li>
 <li>Attention to detail and organization skills</li>
 <li>Basic math skills</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Sales knowledge</li>
 <li>Positive attitude and willingness to help others</li>
 <li>Flexible schedule–nights, weekends and holidays are required</li>
</ul>
Shift:&nbsp;Additional hours may be necessary to meet goals or cover shifts
<ul>
 <li>Regular Hours&nbsp;and Weekend</li>
</ul>
Travel:&nbsp;
<ul>
 <li>Up to 25%</li>
</ul>

Purpose
The In-House Marketing Agent provides information and opportunities for qualifying couples and individual(s) to attend a presentation about Capital Vacations.
Principal Duties and Responsibilities
<ul>
 <li>Serves as the first point of contact for Capital Vacations Sales Experience</li>
 <li>Greets, presents, and incentivizes potential clients to attend a sales presentation at Capital Vacations</li>
 <li>Must be welcoming and provide a professional first impression of Capital Vacations while pre-qualifying potential customers</li>
 <li>Maintains an accurate record and customer logs</li>
 <li>Responsible for the collection and delivery of any deposits received from the guests</li>
 <li>Responsible for maintaining production at or above minimum performance standards</li>
</ul>
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>1 to 3 years of sales or marketing experience is preferred, not required</li>
 <li>Ability to maintain production standards</li>
 <li>Ability to overcome objections</li>
 <li>Must be energetic and outgoing</li>
</ul>
Shift:&nbsp;
<ul>
 <li>Regular Hours</li>
</ul>