Job Description - Non-Exempt
&nbsp;
Position Title: Housekeeper
Reports To:&nbsp;Department Management/Resort Management
FLSA Status:&nbsp;Non-Exempt
&nbsp;
Purpose
The Housekeeper promotes a positive image of the resort to our guests and Owners by providing a high level of cleanliness and customer service.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Enters and prepares the room for cleaning</li>
 <li>Dusts the room and furniture, vacuums carpet, and mops floors</li>
 <li>Cleans bathrooms, removing soil, dirt/soap build-up, and hair from the bathroom mirror, vanity, sink toilet, shower walls, bathtub, shower curtain, and floor</li>
 <li>Replenishes guestroom and bath supplies: facial, toilet tissue, and bathroom amenities in correct amount and location</li>
 <li>Cleans closets and door tracts on check-out rooms, removing dust and debris and ensuring the correct amount and placement of hangers, extra blanket/pillow, and luggage rack</li>
 <li>Removes dirty bed linen and makes the bed with clean linen</li>
 <li>Performs rotation cleaning duties (e.g.,steam-clean carpets, spring cleaning, super cleaning, etc.) as required</li>
 <li>Performs minor maintenance duties such as changing light bulbs, filters, etc.</li>
 <li>Anticipates guests’ needs, responds promptly, and acknowledges&nbsp; all guests, however busy and whatever time of day, maintaining positive guest relations at all times</li>
 <li>Is familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately</li>
 <li>Attends to and resolves guest calls, guest requests, and guest complaints.</li>
 <li>Monitors and maintains cleanliness, sanitation, and organization of assigned work areas</li>
 <li>Authorizes to enter in guestrooms for cleaning and providing turndown services as per requirement</li>
 <li>Follows the standard operating procedures</li>
 <li>Achieves and exceeds the guest satisfaction score</li>
 <li>Assists other team members, ready and available to step in at a moment's notice</li>
 <li>Updates status of rooms cleaned on the assignment sheet</li>
 <li>Returns and restocks cart at the end of shift</li>
 <li>All other duties as assigned</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Previous hotel-related experience desired</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Must have high energy with a passion for cleanliness</li>
 <li>Attention to detail</li>
 <li>Ability to multi-task</li>
 <li>Ability to work in a fast-paced environment with accuracy</li>
 <li>Maintains a desire to improve the quality of work</li>
 <li>Ability to maintain professional conduct at all times</li>
 <li>Flexible schedule, ability to work evenings, weekends, and holidays</li>
</ul>
Shift:&nbsp;Additional hours may be necessary to accommodate the number of guest check-ins/outs
<ul>
 <li>Regular Hours, Weekend</li>
 <li>Must work Fridays and Saturdays</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

 Housekeeper

We are looking for an Accounting Manager&nbsp;responsible for overseeing our Resort Operations' day-to-day accounting activities&nbsp;and managing&nbsp;a team of accountants.&nbsp;The ideal candidate should enjoy working in a fast-paced environment where creative thinking, problem solving, analysis, efficiency, and initiative are required. The successful candidate should be a team player, an excellent communicator, and be able to multitask while maintaining a high regard for the details. Adaptability and positivity are key qualities to be successful in this role.
Principal Duties and Responsibilities:
<ul>
 <li>Plan, implement and supervise the company's financial strategy</li>
 <li>Responsible for all aspects of accounting (AP, AR, General Ledger entries, cash applications, and payroll), including account reconciliations</li>
 <li>Responsible for delivering timely and accurate financial processing, month-end close, cash management, and balance sheet reconciliations</li>
 <li>Responsible for cash management, including performing wire transfers and ACH payments</li>
 <li>Maintain professional banking relationships</li>
 <li>Assist with the development and preparation of budgets, forecasts, and projections</li>
 <li>Prepare monthly and annual financial statements, bank reports, and various detailed analysis reports.</li>
 <li>Follow proper accounting procedures to reach financial objectives</li>
 <li>Hire, train and manage accountants</li>
 <li>Manage the company's financial accounts, payrolls, budget, cash receipts, and financial assets</li>
 <li>Monitor and analyze financial accounting data</li>
 <li>Produce Cash Flows</li>
 <li>Assist with the company's financial audit</li>
 <li>Make recommendations to business stakeholders</li>
 <li>Maintain professional relationships with all stakeholders</li>
 <li>Conversion accounts from QuickBooks to Sage 500</li>
 <li>Maintain files and comply with record retention requirements</li>
</ul>
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>Bachelor's degree in Accounting or Finance</li>
 <li>CPA or CMA preferred</li>
 <li>Minimum of 5-8 years experience in Accounting</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Exceptional Microsoft Excel skills</li>
 <li>Excellent written and verbal communication skills</li>
 <li>Ability to work independently and lead/collaborate with others</li>
 <li>Excellent attention to detail and organizational skills</li>
 <li>Focus on confidentiality</li>
 <li>Flexible schedule, ability to work additional hours and weekends as necessary to meet business needs</li>
</ul>

Accounting Manager, Resort Operations

Responsible for preparations of accounts payable for Capital Vacation Resorts.
Principal Duties and Responsibilities
<ul>
 <li>Enter new vendors, process check request, process invoices, and debit memos</li>
 <li>Accurately maintain and file accounts payable paperwork for all Capital Vacation resorts</li>
 <li>Maintain and process information from the assorted resorts to generate reports on the appropriate deadlines</li>
 <li>Resolve accounts payable issues with proper documentation</li>
 <li>Enter data information in the accounts payable module to create checks as needed</li>
 <li>Notes payable tracking and processing payable checks</li>
 <li>Notes in the system on the tracking of the release of payable checks</li>
 <li>Maintain current W-9’s for vendors</li>
 <li>Maintain current certificates of insurance for vendors</li>
 <li>Research for vendors on payments and additional information requested</li>
 <li>Prepare and maintain spreadsheets for tracking information</li>
 <li>Correspondence with vendors, both verbally and written</li>
 <li>Assist in running reports to resolve payable issues</li>
 <li>Prepare system for preparation of yearly 1099’s in January including mailing 1099’s by January 31</li>
 <li>Follow up on 1099’s promptly</li>
 <li>All other duties as assigned</li>
</ul>
&nbsp;
Job Requirements
Education, Essential Training / Certifications and Experience:
<ul>
 <li>High school diploma or an equivalent combination of education and experience from which comparable knowledge and abilities.</li>
 <li>Two years’ office experience in bookkeeping or accounting.</li>
 <li>Prior accounts payable experience is desirable.</li>
 <li>Minimum keyboarding of 40 wpm required.</li>
 <li>Timeshare or HOA experience preferred</li>
</ul>
&nbsp;
Skills, Knowledge and Abilities:&nbsp;&nbsp;
<ul>
 <li>Knowledge of accounting, spreadsheet, and word processing software</li>
 <li>Proficient use of Microsoft Suite (Word, Excel, PowerPoint, etc.)</li>
 <li>Knowledge of Sage 500 desirable</li>
 <li>Data Entry Skills, Accounting</li>
 <li>Attention to Detail</li>
 <li>Ability to maintain confidentiality</li>
 <li>Excellent customer services</li>
 <li>Excellent verbal and written skills</li>
 <li>Ability to work independently with minimum supervision</li>
</ul>
&nbsp;

Accounts Payable Clerk ($17 an hr.)

Activities Representative is responsible for coordinating, promoting, publicizing and facilitating Resort activities and programs in the Resorts continuing effort to deliver outstanding guest service and financial profitability.
Below are just&nbsp;some&nbsp;of the benefits you'll receive while working with Capital Vacations! 
• Competitive pay&nbsp; 
• Career growth 
• Enthusiastic team environment 
• Travel Perks to all our Resort locations
Opportunity for career advancement in a fast paced, growth-oriented Organization. 
 
We are currently seeking a Part time&nbsp;Activities Coordinator/Recreation Attendant&nbsp;to join our team at Silver Lake Resort, a 506-unit timeshare resort in Kissimmee, FL. 
 
The&nbsp;Activities Coordinator/Recreation Attendant&nbsp;assesses, plans, implements, and evaluates programs for owners and guests' activities, which are multi-faceted to meet the functional needs of the Resort and reflect the interests of owners and guests.
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Designs and implements resort activities for all resort guests</li>
 <li>Maintains and balances operational expenses for the department</li>
 <li>Designs and implements special events for holidays and other occasions</li>
 <li>Coordinates special projects and events with off-site vendors and attractions</li>
 <li>Publishes and designs weekly activities calendar</li>
 <li>Purchases and maintains sports equipment and gaming library</li>
 <li>Provides quality control of recreational areas, including basketball courts, tennis courts, pool areas, and children’s playground</li>
 <li>Provides follow-up reports to management with regard to special projects and responsibilities</li>
 <li>Assists in the planning of employee-related functions within the workplace</li>
 <li>Supervises and trains staff where necessary</li>
 <li>Provides exemplary guest service to all owners, exchangers and resort guests</li>
 <li>Uses and maintains all office equipment (i.e.,computers, color laser printers, fax machines, digital cameras, and scanners)</li>
 <li>Complies with all Company policies and procedures</li>
 <li>Performs all other related duties and projects as assigned by immediate supervisor</li>
</ul>
General Statement&nbsp;- Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High school diploma or GED required</li>
 <li>Bilingual is a plus</li>
 <li>Timeshare experience a plus</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Good communication and interpersonal skills</li>
 <li>Ability to motivate guest to engage in activities</li>
 <li>Ability to perform multi-task functions in coordination with management</li>
 <li>Proven leadership skills</li>
 <li>Ability to manage, direct and complete assigned duties as directed by immediate supervisor</li>
 <li>Ability to process and resolve guest requests</li>
 <li>Skilled in the use of computer programs such as Microsoft Publisher, Word, Excel, and Outlook.</li>
 <li>Ability to stand or sit for 10-hour shift</li>
 <li>Ability to exercise patience and understanding with adults and children</li>
 <li>Outgoing personality and positive attitude</li>
 <li>Flexible schedule, ability to work evenings, weekends and holidays</li>
</ul>
Shift: Additional hours may be necessary based on the number of guests and to cover shifts, flexible schedule a must
<ul>
 <li>Regular Hours and Weekend</li>
</ul>
Travel:
<ul>
 <li>None</li>
</ul>
&nbsp;

Activities Rep (Part time)

Activities Rep is responsible for coordinating, promoting, publicizing and facilitating Resort Children's activities and programs in the Resorts continuing effort to deliver outstanding guest service and financial profitability.
Below are just&nbsp;some&nbsp;of the benefits you'll receive while working with Capital Vacations! 
• Competitive pay&nbsp; 
• Paid time off 
• Career growth 
• Medical / Dental / Vision insurance 
• 401k 
• Enthusiastic team environment 
• Travel Perks to all our Resort locations
Opportunity for career advancement in a fast paced, growth-oriented Organization. 
 
We are currently seeking an Activities Representative&nbsp;to join our team at Stormy Point Village, a timeshare resort in Branson, MO 
 
The Activities Representative assesses, plans, implements, and evaluates programs for owners and guests' activities, which are multi-faceted to meet the functional needs of the Resort and reflect the interests of owners and guests.
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Designs and implements resort activities for all resort guests</li>
 <li>Maintains and balances operational expenses for the department</li>
 <li>Designs and implements special events for holidays and other occasions</li>
 <li>Coordinates special projects and events with off-site vendors and attractions</li>
 <li>Publishes and designs weekly activities calendar</li>
 <li>Purchases and maintains sports equipment and gaming library</li>
 <li>Provides quality control of recreational areas, including basketball courts, tennis courts, pool areas, and children’s playground</li>
 <li>Provides follow-up reports to management with regard to special projects and responsibilities</li>
 <li>Assists in the planning of employee-related functions within the workplace</li>
 <li>Supervises and trains staff where necessary</li>
 <li>Provides exemplary guest service to all owners, exchangers and resort guests</li>
 <li>Uses and maintains all office equipment (i.e.,computers, color laser printers, fax machines, digital cameras, and scanners)</li>
 <li>Complies with all Company policies and procedures</li>
 <li>Performs all other related duties and projects as assigned by immediate supervisor</li>
</ul>
General Statement&nbsp;- Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High school diploma or GED required</li>
 <li>Bilingual is a plus</li>
 <li>Timeshare experience a plus</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Good communication and interpersonal skills</li>
 <li>Ability to motivate guest to engage in activities</li>
 <li>Ability to perform multi-task functions in coordination with management</li>
 <li>Proven leadership skills</li>
 <li>Ability to manage, direct and complete assigned duties as directed by immediate supervisor</li>
 <li>Ability to process and resolve guest requests</li>
 <li>Skilled in the use of computer programs such as Microsoft Publisher, Word, Excel, and Outlook.</li>
 <li>Ability to stand or sit for 10-hour shift</li>
 <li>Ability to exercise patience and understanding with adults and children</li>
 <li>Outgoing personality and positive attitude</li>
 <li>Flexible schedule, ability to work evenings, weekends and holidays</li>
</ul>
Shift: Additional hours may be necessary based on the number of guests and to cover shifts, flexible schedule a must
<ul>
 <li>Regular Hours and Weekend</li>
</ul>
Travel:
<ul>
 <li>None</li>
</ul>

Activities Rep. 

Purpose
The Activities Representative assesses, plans, implements, and evaluates programs for guests' activities, which are multi-faceted to meet the guests' functional needs and reflect the interests of guests.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Designs and implements resort activities for all resort guests</li>
 <li>Maintains and balances operational expenses for the department</li>
 <li>Designs and implements special events for holidays and other occasions</li>
 <li>Coordinates special projects and events with off-site vendors and attractions</li>
 <li>Publishes and designs weekly activities calendar</li>
 <li>Purchases and maintains sports equipment and gaming library</li>
 <li>Provides quality control of recreational areas, including basketball courts, tennis courts, pool areas, and children’s playground</li>
 <li>Provides follow-up reports to management with regard to special projects and responsibilities</li>
 <li>Assists in the planning of employee-related functions within the workplace</li>
 <li>Supervises and trains staff where necessary</li>
 <li>Provides exemplary guest service to all owners, exchangers and resort guests</li>
 <li>Uses and maintains all office equipment (i.e.,computers, color laser printers, fax machines, digital cameras, and scanners)</li>
 <li>Complies with all Company policies and procedures</li>
 <li>Performs all other related duties and projects as assigned by immediate supervisor</li>
</ul>
General Statement&nbsp;-&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High school diploma or GED required (some college preferred)</li>
 <li>Minimum one year of experience in guest service/retail</li>
 <li>Minimum one year of recreational activities experience</li>
 <li>Timeshare experience a plus</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Good communication and interpersonal skills</li>
 <li>Ability to motivate guest to engage in activities</li>
 <li>Ability to perform multi-task functions in coordination with management</li>
 <li>Proven leadership skills</li>
 <li>Ability to manage, direct and complete assigned duties as directed by immediate supervisor</li>
 <li>Ability to process and resolve guest requests</li>
 <li>Skilled in the use of computer programs such as Microsoft Publisher, Word, Excel, Outlook, and FrontPage</li>
 <li>Ability to stand or sit for 10-hour shift</li>
 <li>Ability to exercise patience and understanding with adults and children</li>
 <li>Outgoing personality and positive attitude</li>
 <li>Flexible schedule, ability to work evenings, weekends and holidays</li>
</ul>
Shift: Additional hours may be necessary based on the number of guests and to cover shifts, flexible schedule a must
<ul>
 <li>Regular Hours&nbsp;and Weekend</li>
</ul>
Travel:
<ul>
 <li>None</li>
</ul>

Activities Representative

Responsible for providing customer services to guests, undertaking various administrative duties, diffusing conflict, and ensuring an enjoyable experience.
<ul>
 <li>Greet and check-in guest</li>
 <li>Assist guests with; collecting payments/pre-auth payments; making reservations for entertainment, lodging; and/or planning itineraries for shows, attractions, and restaurants</li>
 <li>Resolve customer complaints</li>
 <li>Run and prepare reports – opening and closing</li>
 <li>Answer phones</li>
 <li>Communicate all pertinent and required information/reports for Management (DOS, DOM, T.O., Admin. Manager, etc.)</li>
 <li>Provide information to guests about the area, including directions and show information</li>
 <li>Work with theater staff, and other vendors to reserve entertainment, food, and lodging </li>
 <li>Prepare and distribute vouchers for shows, restaurants, and lodging, including collecting payment for those vendors</li>
 <li>Coordinate with Sales Manager on any additional gifts to be issued for New Owners</li>
 <li>Prepares count and profiles of tours for the entire day</li>
 <li>Updates numbers to Sales Managers as more tours are added</li>
 <li>Communicates with Admin Manager or Leads with unusual tours/gifts</li>
 <li>Maintains clean lobby, stocks magazines or literature </li>
 <li>Provides final daily breakdown numbers of tours including the type of tours, the arrived tours, no show tours and corrects data entry of these tours to Marketing and Sales at the completion of the day</li>
 <li>Other duties as assigned</li>
</ul>
&nbsp;

Administration Associate 

Purpose
The Administrator, Association Assistant in partnership with the Regional Vice President, Regional Director of Operations, and General Manager is primarily responsible for overseeing the quality of HOA records and governance processes
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>
 &nbsp;
 </li>
 <li>Works closely with senior leadership and support staff to ensure the accurate information provided to Managed Boards. </li>
 <li>Provide administrative support to the RVP by managing and maintaining the calendar, developing and editing correspondence, and preparing briefing materials. </li>
 <li>Support the governance activities by scheduling all Board Committee meetings, preparing and distributing meeting materials, summary notes, and correspondence; and conducting research in preparation for Board meetings. </li>
 <li>Monitor key governance and operational deadlines and milestones and proactively work with RVP/RDO/GM’s to meet deadlines. </li>
 <li>Assist with creating and analyzing surveys, gathering and synthesizing data and information to support leadership decision making and other projects as needed. </li>
 <li>Assist RVP/RDO/GM with day to day administrative functions of managing the homeowner’s associations and support regional resort objectives</li>
 <li>Organize and schedule meetings both at the office and online using WebEx</li>
 <li>Develop reports for review by GM/RVP/RDO’s. </li>
 <li>Maintain policies and procedures related to Administrative duties based on the needs of individual homeowner’s associations</li>
 <li>Maintain accurate contact data for every board member for each resort in their respective region and process all board member and owner mailings</li>
 <li>Maintain owner’s portals for resorts to ensure all information is current and accurate</li>
 <li>Provide responsible and confidential assistance concerning HOA owners and board members to the GM/RVP/RDO’s and Executive management as necessary</li>
 <li>Prepare and coordinate distribution of all annual meeting material as directed by RVP, i.e., Notice of Annual Meeting, Nomination Forms, Ballot/Proxy Material, and all other required documentation</li>
 <li>Participate in the generation of annual meeting binders</li>
 <li>Post all documents contained in the Annual Meeting Notice packet to owner’s portal</li>
 <li>Record all ballot/proxy responses and provide an accurate report/tally as required</li>
 <li>Request reimbursements from the resort if business reply permits used for returned proxy/ballots</li>
 <li>Attend annual and post organizational meetings by conference call and or in person, for the primary purpose of transcribing minutes, assisting with preparation or questioning of Action Item List, and answering any other questions posed by RVP/RDO or Board members related to this particular meeting.</li>
 <li>Governance will update the corporate library files with the most recent version of the meeting minutes and the action items list.</li>
 <li>Prepare newsletter articles on behalf of RVP/RDO/GM’s, when necessary.</li>
 <li>Retrieve the previously reviewed, edited, and formatted newsletter articles provided with the monthly reports forwarded from the resort General Manager through the RVP/RDO.</li>
 <li>Provide a draft newsletter to General Manager and RVP/RDO and consolidate all recommended changes.</li>
 <li>Perform edit to incorporate all changes and provide final drafts to General Manager and RVP/RDO.</li>
 <li>Post newsletters to the owners’ portal</li>
 <li>Perform all other duties and projects as assigned by the RVP</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School diploma/GED</li>
 <li>Associate degree, and five years' related experience or training, or equivalent combination of education and experience.</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Advanced proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)</li>
 <li>Excellent customer service skills</li>
 <li>Excellent communication skills both verbal and written</li>
 <li>Ability to travel</li>
 <li>Ability to multitask</li>
 <li>Ability to work independently with very little supervision</li>
 <li>Excellent organizational skills and time management</li>
 <li>Flexible schedule, ability to work evenings, weekends and holidays</li>
</ul>
Shift: Additional hours may be necessary to meet goals and deadlines and to cover shifts
<ul>
 <li>Regular Hours, On-Call and Weekend</li>
</ul>
Travel:
<ul>
 <li>Up to 25%</li>
</ul>

Administrative Assistant 

Ready to begin a new adventure with the fastest-growing company in the vacation ownership industry? No matter what position you hold, as a part of the Capital Vacations team, you will play a key role in helping to inspire travel and make the vacation lifestyle accessible for more families.
&nbsp;Whether your passion lies in helping vacation Owners select their next big travel adventure, creating vacation magic at one of our exciting resort destinations, helping families discover the benefits of vacation ownership, or working behind the scenes at our corporate office, each Capital Vacations team member plays a vital role in helping to fulfill our mission.
&nbsp;Explore the career opportunities to learn more and apply.
&nbsp;

APPLY TODAY!

Full Time, 40 hours per week, non-exempt position paid at an hourly rate. Responsible for the daily monitoring of billing functions. Responsibilities may include any or all of the following: cash receipts posting and adjustments to owner accounts; assisting bookkeepers with accounts payable tasks; preparing and updating various reports using Excel and Word; various other general office duties on an as-needed basis. Process new owner information including set-up in the system and new owner package. Assess fees according to resort ABC policy. Reconcile daily lockbox for all cash received and complete monthly roster reconciliation. Provide the highest level of customer service to all clients and peers; maintaining a professional relationship with all areas of responsibility. Works as a team member with management and co-workers fostering best practices.
&nbsp;
Job Expectations:
1. Has extensive knowledge of Back Office procedures.
2. Enter owner payments of maintenance fees and other types of payments into 9900/TSW
3. Make corrections to credit card batches through protobase as directed by the supervisor
4. Ensure all bank deposits are made on a regular basis (daily, weekly, or as needed)
5. Meet internal and external customer needs in ways that provide satisfaction and excellent results for the customer
6. Understand the value of customer loyalty and know-how to develop and maintain it
7. Demonstrate ability to acquire understanding and absorb new information daily
8. Maintain stable performance and poise in high-stress situations
9. Be open to and adapt to change. Adjust quickly to changing priorities
10. Exhibit friendliness, sense of humor, genuineness, caring, even when frustrated, treat people with respect
11. Cooperate with supervisors and establish collaborative relationships with peers
12. Write clean precise, well-organized letters, emails, and memos using appropriate grammar and word usage.
13. Prepare and/or update various Excel and Word documents
&nbsp;
Essential Functions:
1. Process assessment billings; including monthly, quarterly, annual, semi-annual, and periodic special assessments
2. Process daily reconciliation for all lockbox activity
3. Process of payments received daily
4. Monthly roster reconciliation
5. Contract processing; including system set up and owner mailings
6. Process late fee assessments
7. Process and monitor Bankruptcy, Foreclosure, and Collection Coding
8. Process and monitor payment plans
9. Direct bill processing for all HOA-related billings
10. Process collection efforts and ensures ABC policies are followed
11. Assist in cross-training staff in all functions of A/R billing and collections (systems, procedures, etc.)
12. Special projects as assigned by Accounting management
&nbsp;
Knowledge, Skill, and Experience:
1. Minimum Education (or substitute experience) required: High school diploma
2. Minimum Experience required: 2-3 years of A/R experience
3. Skills Required: Computer literate – Windows environment, Accuracy, Microsoft Office, Detail-oriented, 10-Key, Multi-tasking, Professional phone manner, Problem-solving, Professional communication skills

AR Billing Agent

Purpose
The Assistant General Manager provides services essential to the mission of the organization and the day-to-day operations of the Resort.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Assists in coordinating all Board related functions with General Manager</li>
 <li>Assists the General Manager with all operational projects</li>
 <li>Functions as the resort exchange company coordinator and is familiar with all rules governing the systems and the various programs available to owners</li>
 <li>Is responsible for after hour calls relating to resort issues as needed</li>
 <li>Supervises and coordinates all operations of theResorts’ departments as applicable to the Resort (Front Office, Maintenance, Housekeeping, etc.)</li>
 <li>Supervises the assignment of rooms; pre-blocks and assigns all V.I.P. and special room requests daily</li>
 <li>Assists with the processing of payroll, completing time edits, approving PTO request and submission in the absence of the General Manager</li>
 <li>Coordinates with all department heads in all pertinent information to ensure a smooth-running operation</li>
 <li>Controls all guests’ vouchers and accuracy of the room or guests’ folios</li>
 <li>Aids guests with inquiries, requests, and complaints</li>
 <li>Requisitions supplies and equipment for the Front Office/Admin and maintains a monthly inventory of supplies</li>
 <li>Disciplines subordinates when necessary</li>
 <li>Assists in training new team members</li>
 <li>Codes and processes payables for review by management</li>
 <li>Researches all Accounting related questions, discrepancies, and processes information promptly</li>
 <li>Contacts and negotiates vendor agreements as directed by the General Manager</li>
 <li>Coordinates and assistsGeneral Manager with the implementation of all policies and procedures for staff</li>
 <li>Is responsible for documenting, verifying and processing money due to the owners through the owner rental program</li>
 <li>Performs multi-purpose tasking within the guidelines set forth by Capital Vacations</li>
 <li>Complies with all Capital Vacations policies and procedures</li>
 <li>Performs all other related duties and projects as assigned</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>Associate’s degree in Hospitality Management, Bachelor’s degree preferred, or in place of a degree, 5+ years of relevant experience</li>
 <li>Minimum of five (5) years in the hospitality industry</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Knowledge and proficiency in Microsoft Office</li>
 <li>Knowledge and ability to use all basic office equipment</li>
 <li>Multitask-oriented, organized and able to set priorities</li>
 <li>Excellent interpersonal skills and ability to adjust and interact with all levels of personnel</li>
 <li>Excellent communication skills, both written and oral</li>
 <li>Proven leadership skills</li>
 <li>Ability to process and resolve guest service requirements</li>
 <li>Ability to assist, train and direct staff where necessary</li>
 <li>Must dress professionally</li>
 <li>Flexible schedule, weekends and holidays are a must</li>
</ul>
Shift: Additional hours may be required to cover shifts, meet deadlines and goals as necessary
<ul>
 <li>Regular Hours, On-Call, and Weekend</li>
</ul>
Travel:
<ul>
 <li>None</li>
</ul>

Assistant General Manager

SALARY: Starting at $16 + Bonus Incentives
<ul>
 <li>Our top agents are earing around&nbsp;$50,000/year</li>
</ul>
SCHEDULE: Full opportunity
<ul>
 <li>Flexible Schedule</li>
 <li>Multiple Shift Options</li>
</ul>
What Capital Vacations can offer YOU:
<ul>
 <li>Great hourly pay and opportunity for professional GROWTH</li>
 <li>Year-round work at a company with a NATIONAL presence!</li>
 <li>Medical, Dental, and Vision Insurance options</li>
 <li>401(K) contribution after 90 days</li>
 <li>Paid Life insurance, short-term and long-term disability, and MORE</li>
 <li>Flexible Spending Account</li>
 <li>Paid Time Off &amp; Holidays</li>
 <li>Discounted vacation stays </li>
</ul>
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Assisting owners with questions about their Club &amp; Legacy ownership&nbsp;</li>
 <li>Must be able to work a variable shift and flexible hours and days</li>
 <li>Role may be facilitated via engagement through phone, email, outbound and chat channels as&nbsp;business needs require&nbsp;</li>
 <li>Completing or assisting owners with making reservations- troubleshooting and converting calls to reservations</li>
 <li>Insures accounts are not delinquent in Maintenance Fees or Loan payments prior to booking new or&nbsp;revised reservations&nbsp;</li>
 <li>Strong selling skills, able to book events, tours and sell an array of products and services</li>
 <li>Processes maintenance fee and loan payments</li>
 <li>Contributes to the revenue of the business through various ancillary revenue sales (ie Renting points,&nbsp;selling Capital Protection Plans and more)&nbsp;</li>
 <li>Facilitate and accept incoming/outgoing, Cat, Email and Text phone calls and return phone calls&nbsp;</li>
 <li>Maintain and meet/exceed defined agent level performance goals and contribute to the achievement of department goals&nbsp;</li>
 <li>Expected to be a role model for Capital Vacations Core Values, always act professional, and be a&nbsp;strong Team Player&nbsp;</li>
 <li>Agents must type at least 30 words per minute&nbsp;</li>
 <li>Daily adherence is expected at 85% minimum</li>
 <li>Agents must be able to multitask throughout their shift seamlessly</li>
 <li>Flexible in work schedule with Saturday shift as rotated&nbsp;</li>
 <li>Must maintain an 85% Quality Assurance score per month&nbsp;</li>
 <li>Must convert 15% of calls to reservations at a minimum&nbsp;</li>
 <li>Confident and comfortable working in a Pay for a Performance role&nbsp;</li>
 <li>All Universal Specialists must service all Club and Legacy Products &amp; Services and pass a comprehensive Assessment</li>
</ul>
General Statement&nbsp;-&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School diploma, some college preferred</li>
 <li>High level proficiency with Microsoft Office applications, High proficiency in MS Excel required</li>
 <li>Hotel/timeshare experience a plus</li>
 <li>A strategic mindset to problem solving and craft win/win solutions.</li>
 <li>Knowledge Timeshare Ware is a plus</li>
 <li>Previous experience using Salesforce.com is a plus</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Ability to work both in a team and independently</li>
 <li>Excellent organization and ability to multi-task required to handle multiple priorities</li>
 <li>Very detailed oriented and accuracy is a must</li>
 <li>Technically savvy ~ able to quickly pick up and maneuver through several different systems</li>
 <li>Ability to work in a fast pace office environment</li>
 <li>Excellent communication skills</li>
 <li>Bilingual a plus</li>
 <li>Comfortable in Selling all products and Services</li>
 <li>Ability to work with a high level of professionalism at all times</li>
</ul>

Call Center Agent- In- Office

Purpose
The Owner Care Manager interacts with Resort guests and Owners, providing information and assistance while delivering superior customer service.
Pay: Base PLUS commission&nbsp;
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Improves customer recovery by listening to customer problems and working with Site Leadership and Senior Leadership to discover a solution that is acceptable to the customer and company</li>
 <li>Monitor, coach, and provide specific feedback to meet performance requirements, including quality, productivity, attendance, and accuracy of performance</li>
 <li>Completes a minimum of 3 call monitors per month and conducts monthly QA review sessions that will assist in creating action plans to enhance customer experience and performance</li>
 <li>Ability to coach and develop direct reports to meet and exceed call center goals and to achieve ancillary revenue sales goals and tour goals</li>
 <li>Distribute reporting for teams and/or cetner</li>
 <li>Responsible to achieve Team agents KPI’s and adherence metrics</li>
 <li>Executes agent infractions and coaching initiatives</li>
 <li>Prepares and delivers formal performance reviews and performance improvement plans for all team members</li>
 <li>Coach team to achieve upsell objectives, identify motivational initiatives and incentives</li>
 <li>Maintain excellent working knowledge of company policies and procedures</li>
 <li>Makes decisions with guidance from Director where needed</li>
 <li>Audit reservations to ensure accuracy and performance?</li>
 <li>Tasked with creating, running, and distributing various reports for Sr. Leadership regularly and as requested</li>
 <li>Administer escalated calls from Internal departments, owners, and guests</li>
 <li>Hire, train and develop Specialists</li>
 <li>Embrace service and brand platform standards</li>
 <li>Partners with other business units and provides up to date information to associates</li>
 <li>Conducts pre-shift meetings</li>
 <li>Create the monthly schedule for call center teams</li>
 <li>Must maintain flexibility with schedule</li>
 <li>Other duties as assigned</li>
 <li>Assists with annual meetings</li>
 <li>All other duties as requested</li>
</ul>
General Statement&nbsp;-&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>2+ years of college preferred, some college preferred</li>
 <li>High-level proficiency with Microsoft Office applications, High proficiency in MS Excel required</li>
 <li>3-5+ years of experience as leader or Supervisor in a Call Center is a must</li>
 <li>Hotel/timeshare experience a plus</li>
 <li>Knowledge of?Timeshare Ware and SPI is a plus.</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Advanced computer skills –proficient in Microsoft Office-Word, Excel, Access, PowerPoint, Publisher-</li>
 <li>Excellent organizational and prioritizing skills</li>
 <li>Excellent customer and problem-solving skills</li>
 <li>Excellent communications skills; verbal and written, bilingual preferred</li>
 <li>Ability to work independently and manage a team</li>
 <li>Flexible schedule, with the ability to work evenings, weekends, holidays and On-Call</li>
</ul>
Shift:&nbsp;Additional hours may be necessary to meet goals, deadlines and business needs
<ul>
 <li>Regular Hours, On-Call, and Weekend</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Call Center Manager 

GREAT NEWS!
$1,000 Quick-Start Bonus for NEW hires!&nbsp;
With more &amp; more COVID restrictions being lifted all over the country everyday, the desire for travel and vacations has never been so high! While other companies are downsizing, Capital Vacations is dynamically growing, and we want&nbsp;YOU&nbsp;to be a part of it!&nbsp;
WE ARE ADDING NEW EXCITING POSITIONS with HUGE opportunities&nbsp;for advancement.
Capital Vacations Springfield Call Center is seeking to add new representatives to our Evening Shift Team!&nbsp;
We offer rapid advancement and the most lucrative commission structure in the area!&nbsp;If you are a fast learner&nbsp;who is eager to increase your knowledge and skillset, with uncapped earning potential - apply today!&nbsp;
&nbsp;
The Call Center Representative&nbsp;is responsible for making outbound calls to families who have inquired about a mini vacation to 1 of 5 locations. The Rep then offers and sells a vacation package&nbsp;to those potential customers based on their needs! 
***A highly trained management team will assist in sales transfers making the process very achievable for anyone willing to learn!***
Details:&nbsp;
<ul>
 <li>Paid Training at a competitive hourly rate + continued training&nbsp;</li>
 <li>Monday – Friday SET schedule,&nbsp;no weekends&nbsp;required</li>
 <li>Day AND Evening shifts available</li>
 <li>BEST pay in the industry- hourly rate PLUS advantageous commissions AND daily cash/check spiffs.</li>
 <li>Paid Weekly – hourly&nbsp;and commissions paid on SAME check</li>
 <li>NO cap on commissions - unlimited earning potential&nbsp;</li>
 <li>Opportunity for employee advancement is not only encouraged, but expected!</li>
 <li>Make&nbsp;$18+/hr just hitting your 1st bonus hurdle!!!</li>
</ul>
&nbsp;
Essential Duties and Tasks:
<ul>
 <li>Sell vacation packages over the phone to qualifying guests.</li>
 <li>Assist guests with questions about the vacation properties, packages, and procedures.&nbsp;&nbsp;</li>
 <li>Determine eligibility of Capital guests per qualification standards.</li>
 <li>Participate in ongoing professional sales training.</li>
</ul>
&nbsp;
Qualifications:
Qualified applicants should possess the following skills, knowledge, and experience:
<ul>
 <li>Call Center sales experience a plus, but NOT required!</li>
 <li>Friendly, outgoing, upbeat attitude</li>
 <li>Ability to build rapport and overcome objections.</li>
 <li>Excellent communication skills</li>
 <li>Proficient in basic PC knowledge</li>
 <li>Excellent verbal communication skills while maintaining high quality on all calls.</li>
 <li>Fast learner who eager to increase your knowledge and skillset</li>
 <li>Performs the job duties assigned and complies with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity</li>
 <li>Must be at least 18 to apply.&nbsp;</li>
</ul>
&nbsp;
Schedule: Full Time Monday–Friday 1 pm -8 pm (or part-time 2:30p-8p)

Call Center Sales Rep - Afternoon Shift 1p-8p

&nbsp;
The Community Marketing Agent OPC provides information and opportunities for qualifying couples and individuals to attend a presentation about Capital Vacations.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Serves as the first point of contact for Capital Vacations Sales Experience</li>
 <li>Greets,presents and incentivizes potential clients to attend a sales presentation at Capital Vacations</li>
 <li>Must be welcoming and provide a professional first impression of Capital Vacations while pre-qualifying potential customers</li>
 <li>Maintains an accurate record and customer logs</li>
 <li>Responsible for the collection and delivery of any deposits received from the guests</li>
 <li>Responsible for maintaining production at or above minimum performance standards</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>1 to 3 years of sales or marketing experience is preferred, not required</li>
 <li>Ability to maintain production standards</li>
 <li>Ability to overcome objections</li>
 <li>Must be energetic and outgoing</li>
</ul>
Shift: Flexible
<ul>
 <li>Regular Hours</li>
</ul>
Travel:&nbsp;Must be able to commute to different locations
<ul>
 <li>25% to 50%</li>
</ul>

CMA OPC (Community Marketing Agents)

Capital Vacations sets the industry standard!
Our mission is to deliver quality vacations to our members and guests.
In this entry opportunity into the company, working 8-5 Monday-Friday, our team members are averaging&nbsp;over $25 p/hr.&nbsp;and&nbsp;over $53,000&nbsp;in per year individual compensation.
Capital Vacations offers a variety of benefits including Company Paid Life Insurance, Long-term Disability, Medical, Dental, Vision, 401K, discounted Vacation Stays, plus you begin to earn Paid Time Off immediately.
Pay
$15 hourly salary plus substantial bonus opportunity based on Collections Bonus Compensation Plan
Purpose
Capital Vacations is adding to an industry-leading, tenured financial services team by seeking competitive&nbsp;team players&nbsp;who are committed to achieving and continuing our unprecedented growth and progression.
JOB SUMMARY
Under general direction, Collectors work applicable accounts through system assignment or other means.
ESSENTIAL JOB FUNCTIONS
<ul>
 <li>Provides customer service regarding collection issues, general questions, processing payments and various transactions</li>
 <li>Resolves account discrepancies and maintains tracking of accounts worked concisely and professionally</li>
 <li>Responsible for reducing delinquency for applicable accounts</li>
 <li>Reviews open accounts for collection efforts</li>
 <li>Makes outbound calls, maintaining professional communication at all times via phone</li>
 <li>Adheres to the Fair Debt Collection Practices Act (FDCPA) and any other regulations governing the collections process</li>
 <li>Reviews all relevant information (including terms of sales and/or loan documents) and attempts to collect customer payments</li>
 <li>Executes timely follow-up on payment arrangements and documentation required per account</li>
 <li>Ensures all customer information is correct, updating as necessary</li>
 <li>Identifies issues attributing to account delinquency and discusses with management for best practices and process resolution</li>
 <li>Responsible for exceeding departmental performance standards and quality assurance expectations</li>
 <li>Adheres to company standards and maintains compliance with all policies and procedures</li>
 <li>Performs other related duties as assigned</li>
</ul>
EDUCATION
<ul>
 <li>High School Diploma or equivalent.</li>
</ul>
EXPERIENCE
<ul>
 <li>No prior experience or training required.</li>
 <li>1-3 years of customer service experience</li>
</ul>
SKILLS &amp; ABILITIES
This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
Specific skills and abilities include, but are not limited to the following:
<ul>
 <li>Computer proficiency in Microsoft Word, Excel and Outlook.</li>
 <li>Excellent customer service skills.</li>
 <li>Proficient in time management; the ability to organize and manage multiple priorities.</li>
 <li>Ability to take initiative and effectively adapt to changes.</li>
 <li>Able to establish and maintain a cooperative working relation.</li>
 <li>Able to use sound judgment; work independently, with minimal supervision.</li>
 <li>Able to perform a variety of duties, often changing from one task to another of a different nature, with deadlines and/or established timeframes.</li>
 <li>Competent in public speaking.</li>
 <li>Performs well with frequent interruptions and/or distractions.</li>
</ul>
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Understands the importance of commitment and detail</li>
 <li>Competitive and goal-oriented</li>
 <li>Unwavering commitment to their best</li>
 <li>Excellent communication abilities</li>
 <li>Ability to effectively use multiple computer systems</li>
 <li>Analytical and negotiation skills</li>
</ul>
Shift:
<ul>
 <li>Full-Time</li>
</ul>

Collections Representative 

Purpose
The Common Area Attendant provides and maintains a clean and friendly atmosphere for our guests and staff.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Maintains a level of confidence and professionalism and reflects a positive image of our Resort and staff</li>
 <li>Adheres to all policies and procedures</li>
 <li>Knows of and maintains all safety measures, occupational hazards, and precautions that may apply</li>
 <li>Maintains and cleans all designated areas</li>
 <li>Empties trash</li>
 <li>Mops and vacuums floors</li>
 <li>Dusts, cleans restrooms, baseboards, etc.</li>
 <li>Performs minor maintenance duties, such as changing light bulbs, filters, etc.</li>
 <li>Manages storage and supplies, notifying manager when stock is low</li>
 <li>All other duties as assigned</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>Minimum high school diploma or equivalent</li>
 <li>Timeshare experience a plus</li>
 <li>Flexibility needed for scheduling purposes</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Ability to work independently</li>
 <li>Ability to multi-task</li>
 <li>Knowledge of cleaning processes</li>
 <li>Some computer knowledge is preferred</li>
</ul>
Shift: Additional hours maybe necessary to accommodate business needs
<ul>
 <li>Regular Hours and Weekend</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Common Area Attendant

We take pride in our work, knowing our tireless efforts provide peace of mind. We're the vacation heroes—giving owners and guests a spotless first impression and setting the tone for an unforgettable experience. 
 
We're searching for an exceptional individual to join our team as a Common Area Attendant. If you are a hard-working individual who will embody our values while maintaining the supreme cleanliness of our Resorts - We definitely want to talk to you!
Below are just&nbsp;some&nbsp;of the benefits you'll receive! 
• Competitive pay -$500 Sign on Bonus 
• Paid time off 
• Career growth 
• Medical / Dental / Vision insurance 
• 401k 
• Enthusiastic team environment 
• Travel Perks to all our Resort locations
Opportunity for career advancement in a fast paced, growth-oriented Organization. 
 
We are currently seeking a Common Area Attendant to join our team at Grand Crowne Resort, a 400-unit timeshare resort in Branson, MO.
The Common Area Attendant provides and maintains a clean and friendly atmosphere for our guests and staff.
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Maintains a level of confidence and professionalism and reflects a positive image of our Resort and staff</li>
 <li>Adheres to all policies and procedures</li>
 <li>Knows of and maintains all safety measures, occupational hazards, and precautions that may apply</li>
 <li>Replenishes guest room supplies and room inventory items to appropriate levels per unit inventory sheet</li>
 <li>Assists inspectors with cleaning and inspection of units during maintenance week by moving furniture, cleaning vents, fans, windows and porches</li>
 <li>Assists inspectors with cleaning and inspection of units released for availability after refurbishments are completed, clean vents, fans, windows and porches and moving furniture</li>
 <li>Maintains and cleans all designated areas</li>
 <li>Empties trash</li>
 <li>Mops and vacuums floors</li>
 <li>Dusts, cleans restrooms, baseboards, etc.</li>
 <li>Delivers highchairs and cribs per guest requests</li>
 <li>Performs minor maintenance duties, such as changing light bulbs, filters, etc.</li>
 <li>Manages storage and supplies, notifying manager when stock is low</li>
 <li>All other duties as assigned</li>
</ul>
General Statement&nbsp;- Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>Minimum high school diploma or equivalent</li>
 <li>Timeshare experience a plus</li>
 <li>Flexibility needed for scheduling purposes</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Ability to work independently</li>
 <li>Ability to multi-task</li>
 <li>Knowledge of cleaning processes</li>
 <li>Some computer knowledge is preferred</li>
</ul>
Shift: Additional hours maybe necessary to accommodate business needs
<ul>
 <li>Regular Hours and Weekend</li>
</ul>
Travel:
<ul>
 <li>None</li>
</ul>
Bonus paid out as outlined below, employees must be active and in good standing with Capital Vacations at time of payout to be eligible for payment.&nbsp; 
$250 - after 45 days of employment 
$250 - after 90 days of employment

Common Area Attendant- $500 Sign on Bonus

Purpose
The role of a Community Marketing Agent is to provide information about the surrounding area to guests, while giving opportunities for qualifying individuals to attend a presentation about Capital Vacations and all the vacations benefits, we provide.&nbsp;
Benefits:
<ul>
 <li>Extremely Competitive Compensation with weekly pay ($400 Per Tour)</li>
 <li>Sales Bonus Opportunity. In addition to regular compensation.&nbsp;</li>
 <li>Medical&nbsp;</li>
 <li>Dental&nbsp;</li>
 <li>Vision&nbsp;</li>
 <li>401k&nbsp;</li>
 <li>PTO&nbsp;</li>
 <li>Travel Discounts&nbsp;</li>
 <li>Employee Perks Discounts&nbsp;</li>
 <li>Unlimited room for career growth&nbsp;</li>
</ul>
Principal Duties and Responsibilities
<ul>
 <li>Greets, presents, and incentivizes potential clients to attend a sales presentation at Capital Vacations</li>
 <li>Serves as the first point of contact for guests</li>
 <li>Enjoys discussing vacation</li>
 <li>Must be welcoming and provide a professional first impression of Capital Vacations while pre-qualifying potential customers</li>
 <li>Maintains an accurate record and customer log</li>
 <li>Responsible for the collection and delivery of any deposits received from the guests</li>
</ul>
Job Requirements
Education:
<ul>
 <li>High School Diploma/GED</li>
</ul>
Skills&nbsp;and Abilities:
<ul>
 <li>1 to 3 years of sales or marketing experience is preferred,&nbsp;not required</li>
 <li>Ability to maintain production standards</li>
 <li>Ability to overcome objections</li>
 <li>Ability to work independently or as a team with a driven work ethic</li>
 <li>Must be energetic and outgoing</li>
</ul>
Shift: Flexible
<ul>
 <li>Regular Hours</li>
</ul>

Community Marketing Agent

Capital Vacations strives for the best!&nbsp;We believe in the power of creating memories, adventures, bonds, stories, and moments for all of our owners and guests.&nbsp;
Benefits:
<ul>
 <li>Extremely Competitive Compensation with weekly pay ($400 Per Tour)</li>
 <li>Sales Bonus Opportunity. In addition to regular compensation.&nbsp;</li>
 <li>Medical&nbsp;</li>
 <li>Dental&nbsp;</li>
 <li>Vision&nbsp;</li>
 <li>401k&nbsp;</li>
 <li>PTO&nbsp;</li>
 <li>Travel Discounts&nbsp;</li>
 <li>Employee Perks Discounts&nbsp;</li>
 <li>Unlimited room for career growth&nbsp;</li>
</ul>
Purpose
The role of an Community Marketing Agent is to provide information about the surrounding area to guests, while giving opportunities for qualifying individuals &nbsp;to attend a presentation about Capital Vacations and all the vacations benefits we provide.&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Greets, presents, and incentivizes potential clients to attend a sales presentation at Capital Vacations</li>
 <li>Serves as the first point of contact for guests</li>
 <li>Enjoys discussing vacation</li>
 <li>Must be welcoming and provide a professional first impression of Capital Vacations while pre-qualifying potential customers</li>
 <li>Maintains an accurate record and customer log</li>
 <li>Responsible for the collection and delivery of any deposits received from the guests</li>
</ul>
Job Requirements
Education:
<ul>
 <li>High School Diploma/GED</li>
</ul>
Skills&nbsp;and Abilities:
<ul>
 <li>1 to 3 years of sales or marketing experience is preferred,&nbsp;not required</li>
 <li>Ability to maintain production standards</li>
 <li>Ability to overcome objections</li>
 <li>Ability to work independently or as a team with a driven work ethic</li>
 <li>Must be energetic and outgoing</li>
</ul>
Shift: Flexible
<ul>
 <li>Regular Hours</li>
</ul>
General Statement&nbsp;-&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.

Community Marketing Agent 

Purpose
The Contracts Processor processes all contracts and credit reports, as well as reports credit standings, submits applications for credit via Bank of America and verifies proper equity while making certain all sales staff comply with company policies.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Types up and verifies all contracts</li>
 <li>Runs credit reports and reports the resulting information</li>
 <li>Maintains inventory reports</li>
 <li>Verifies and discloses results from equity reports</li>
 <li>Compiles files</li>
 <li>Maintains accounting for monies received</li>
 <li>Completes all other duties assigned</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Prior Administrative experience</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Extremely detail-oriented</li>
 <li>Time management skills</li>
 <li>Ability to multitask</li>
 <li>Computer literate –Microsoft Excel, Word, and all basic computer programs</li>
 <li>Ability to type efficiently and accurately</li>
 <li>Flexible schedule</li>
</ul>
Shift:
Travel:&nbsp;

Contracts Processor

In addition to competitive compensation, Capital Vacations offers a variety of benefits including Company Paid Life Insurance, Long-term Disability, Medical, Dental, Vision, 401K, discounted Vacation Stays, plus start to earn Paid Time Off immediately.
Opportunity for career advancement in a fast paced, growth-oriented Organization.
The Contracts Processor processes all contracts and credit reports, as well as reports credit standings, submits applications for credit via Bank of America, and verifies proper equity while making certain all sales staff comply with company policies.
Principal Duties and Responsibilities
<ul>
 <li>Types up and verifies all contracts</li>
 <li>Runs credit reports and reports the resulting information</li>
 <li>Maintains inventory reports</li>
 <li>Verifies and discloses results from equity reports</li>
 <li>Compiles files</li>
 <li>Maintains accounting for monies received</li>
 <li>Completes all other duties assigned</li>
</ul>
General Statement&nbsp;-&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Prior Administrative experience</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Extremely detail-oriented</li>
 <li>Time management skills</li>
 <li>Ability to multitask</li>
 <li>Computer literate –Microsoft Excel, Word, and all basic computer programs</li>
 <li>Ability to type efficiently and accurately</li>
 <li>Flexible schedule</li>
</ul>

Contracts Processor Coordinator 

Get Hired &amp; We Will Pay You $75 For GAS Your First Two Weeks! But wait! There's more! Also for a LIMITED TIME: Earn A $1,000 quick-start/attendance BONUS! (Bonus pay is ONLY available to NEW hires, not former employees) &nbsp; 
&nbsp;
Set Schedule:&nbsp;Monday–Friday; shift starts at 9:00 a.m.!&nbsp; &nbsp;Part-Time and Full-Time Opportunities!
Our top agents are making $23 - $44+ PER HOUR!&nbsp; (see below!)
With more &amp; more COVID restrictions being lifted all over the country every day, the desire for travel and vacations has never been so high! While other companies are downsizing, Capital Vacations is dynamically growing, and we want&nbsp;YOU&nbsp;to be a part of it!
DUE TO GROWTH, WE ARE ADDING NEW POSITIONS with the opportunity for rapid advancement.&nbsp;
DAY and EVENING SHIFTS&nbsp;AVAILABLE
We offer rapid advancement and the most lucrative commission structure in the area!&nbsp;If you are a fast learner&nbsp;who is eager to increase your knowledge and skillset, with uncapped earning potential - apply today!&nbsp;
SEPTEMBERS Top 5 Reps Earnings
Rep #1 
Hours: 35.34 Hours Worked (avg week) 
Week Total Earnings: $1,771.76 
Hourly: $50.13 per hour
Rep #2 
Hours: 35.4 Hours Worked 
Week Total Earnings: $1,448.07 
Hourly: $40.91&nbsp;per hour
Rep #3 
Hours: 33.82&nbsp;Hours Worked 
Week Total Earnings: $1,168.75 
Hourly: $34.56&nbsp;per hour
Rep #4 
Hours: 35.43&nbsp;Hours Worked 
Week Total Earnings: $1,083.34 
Hourly: $30.58&nbsp;per hour
Rep #5 
Hours: 35.61&nbsp;Hours Worked 
Week Total Earnings: $966.94 
Hourly: $27.99 per hour
What you will be doing:
You simply make&nbsp;outbound calls to families who have inquired about a mini-vacation to 1 of 5 locations. During your conversation with the customer, you will do some fact-finding and&nbsp;then offer and sell&nbsp;a vacation package&nbsp;to those potential customers based on their needs!
Details:&nbsp;
<ul>
 <li>Paid Training at a competitive hourly rate + continued training&nbsp;</li>
 <li>Monday – Friday SET schedule,&nbsp;NO weekends&nbsp;required</li>
 <li>Day AND Evening shifts are available</li>
 <li>BEST pay in the industry- hourly rate PLUS advantageous commissions AND daily cash/check spiffs.</li>
 <li>Paid Weekly – hourly&nbsp;and commissions paid on the SAME check</li>
 <li>NO cap on commissions - unlimited earning potential&nbsp;</li>
 <li>Opportunity for employee advancement is not only encouraged, but expected!</li>
 <li>Make&nbsp;$17++/hr&nbsp;just hitting your 1st bonus hurdle!!!</li>
</ul>
Essential Duties and Tasks:
<ul>
 <li>Sell vacation packages over the phone to qualifying guests.</li>
 <li>Assist guests with questions about the vacation properties, packages, and procedures.&nbsp;&nbsp;</li>
 <li>Determine eligibility of Capital guests per qualification standards.</li>
 <li>Participate in ongoing professional sales training.</li>
</ul>
Qualifications:
Qualified applicants should possess the following skills, knowledge, and experience:
<ul>
 <li>Customer Service or Sales Call&nbsp;Center experience a plus</li>
 <li>Friendly, outgoing, upbeat attitude</li>
 <li>Ability to build rapport and overcome objections.</li>
 <li>Excellent communication skills</li>
 <li>Proficient in basic PC knowledge</li>
 <li>Excellent verbal communication skills while maintaining high quality on all calls.</li>
 <li>Fast learner who eager to increase your knowledge and skillset</li>
 <li>Performs the job duties assigned and complies with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity</li>
 <li>Must be at least 18 to apply.&nbsp;</li>
</ul>

Customer Sales Representative - Springfield Location

Get Hired &amp; We Will Pay You $75 For GAS Your First Two Weeks! But wait! There's more! Also for a LIMITED TIME: Earn A $1,000 quick-start/attendance BONUS! (Bonus pay is ONLY available to NEW hires, not former employees) 
Shift:&nbsp;
<ul>
 <li>No weekends or nights!</li>
 <li>Full Time - Monday - Friday, 9:00 am - 4:00pm</li>
</ul>
Capital Vacations is growing &amp; urgently hiring in our Activations Department at our Springfield Call Center. The Date Setter&nbsp;assists current vacation package holders and setting their dates for vacation utilization.
Benefits of the position:
<ul>
 <li>Earn&nbsp;$17+/hour&nbsp;just hitting your first bonus hurdle!</li>
 <li>Inbound AND Outbound Leads!!!</li>
 <li>Full Benefits- Health, Dental, Vision, &amp; Life Insurance; 401K; PTO, etc.</li>
 <li>Monday – Friday set schedule - NO WEEKENDS!</li>
 <li>Multiple ways to earn commissions</li>
 <li>NO cap on commission - unlimited earning potential</li>
 <li>BEST pay in the industry- base hourly, advantageous commissions, and daily cash/check spiffs.</li>
 <li>Paid Weekly – hours and commissions on same check</li>
 <li>Opportunity for employee advancement is not only encouraged but expected!</li>
 <li>Local and National Travel perks plus&nbsp;discounted tickets for numerous area attractions!</li>
</ul>
Principal Duties and Responsibilities:
<ul>
 <li>Contact customers who have already purchased a vacation package with us</li>
 <li>Ensure all vacation packages are qualified</li>
 <li>Arrange travel dates for vacation packages</li>
 <li>Assist our customers with any questions they may have while maintaining excellent quality standards in compliance with set company guidelines</li>
 <li>Up-sell accommodations, sell entertainment tickets, etc.</li>
 <li>Code records completely and accurately in&nbsp;our database</li>
 <li>Assist guests with questions about the vacation properties, packages, and procedures.</li>
 <li>Determine eligibility of Capital guests per qualification standards.</li>
</ul>
Job Requirements
Qualifications:
<ul>
 <li>1 years of relevant call center experience&nbsp;preferred&nbsp;but not required</li>
 <li>Customer service experience</li>
 <li>Ability to multi-task</li>
 <li>Functional knowledge of computers and basic computer programs</li>
 <li>Ability to build rapport</li>
 <li>Excellent communication skills</li>
 <li>Proficient in basic PC knowledge</li>
 <li>Must be at least 18 to apply.</li>
</ul>

DATE SETTER - Day Shift - Springfield Office

NEW AMAZING OPPORTUNITY!
Have you ever&nbsp;dreamed about working in a vacation paradise?&nbsp; If you or someone you know is actively looking for a new opportunity with competitive pay, benefits, and travel perks, we are hiring at Silver Lake Resort in Kissimmee!
Shift:
<ul>
 <li>Monday - Friday, 9:00 am - 4:00 pm&nbsp; &nbsp;*NO Weekends!*</li>
 <li>LIMITED TIME OFFER!&nbsp; $1,000 quick-start&nbsp;bonus for NEW hires!</li>
 <li>Earn over $17/hour meeting the just the 1st bonus hurdle!</li>
</ul>
Capital Vacations is now&nbsp;hiring for&nbsp;our Activations Department. The Date Setter&nbsp;assists&nbsp;current&nbsp;vacation package holders with setting their dates for vacation utilization.
BENEFITS:
<ul>
 <li>Inbound AND Outbound Leads!!!</li>
 <li>Full Benefits- Health, Dental, Vision, &amp; Life Insurance; 401K; PTO, etc.</li>
 <li>Monday – Friday set schedule</li>
 <li>Multiple ways to earn commissions</li>
 <li>NO cap on commission - unlimited earning potential</li>
 <li>BEST pay in the industry- base hourly, advantageous commissions, and daily cash/check spiffs.</li>
 <li>Paid Weekly – hours and commissions on same check</li>
 <li>Opportunity for employee advancement is not only encouraged but expected!</li>
</ul>
Principal Duties and Responsibilities:
<ul>
 <li>Contact customers who have purchased a vacation package with us</li>
 <li>Ensure all vacation packages are qualified</li>
 <li>Arrange travel dates for vacation packages</li>
 <li>Assist our customers with any questions they may have while maintaining excellent quality standards in compliance with set company guidelines</li>
 <li>Up-sell accommodations, sell entertainment tickets, etc.</li>
 <li>Code records completely and accurately in&nbsp;our database</li>
 <li>Assist guests with questions about the vacation properties, packages, and procedures.</li>
 <li>Determine eligibility of Capital guests per qualification standards.</li>
</ul>
Job Requirements
Qualifications:
<ul>
 <li>1 year&nbsp;of relevant call center experience&nbsp;preferred&nbsp;but not required</li>
 <li>Customer service experience</li>
 <li>Ability to multi-task</li>
 <li>Functional knowledge of computers and basic computer programs</li>
 <li>Ability to build rapport</li>
 <li>Excellent communication skills</li>
 <li>Proficient in basic PC knowledge</li>
 <li>Must be at least 18 to apply.</li>
</ul>

Date Setter - M-F 9:00-4:00 - Kissimmee

Shift:&nbsp;
<ul>
 <li>LIMITED TIME OFFER!&nbsp; $1,000 QUICK START Bonus for NEW hires!</li>
 <li>Full Time - Monday - Friday, 9:00 am - 4:00pm</li>
</ul>
Capital Vacations is growing &amp; urgently hiring in our Activations Department at our Springfield Call Center. The Date Setter&nbsp;assists current vacation package holders and setting their dates for vacation utilization.
Benefits of the position:
<ul>
 <li>Earn&nbsp;$17+/hour&nbsp;just hitting your first bonus hurdle!</li>
 <li>Inbound AND Outbound Leads!!!</li>
 <li>Full Benefits- Health, Dental, Vision, &amp; Life Insurance; 401K; PTO, etc.</li>
 <li>Monday – Friday set schedule - NO WEEKENDS!</li>
 <li>Multiple ways to earn commissions</li>
 <li>NO cap on commission - unlimited earning potential</li>
 <li>BEST pay in the industry- base hourly, advantageous commissions, and daily cash/check spiffs.</li>
 <li>Paid Weekly – hours and commissions on same check</li>
 <li>Opportunity for employee advancement is not only encouraged but expected!</li>
 <li>Local and National Travel perks plus&nbsp;discounted tickets for numerous area attractions!</li>
</ul>
Principal Duties and Responsibilities:
<ul>
 <li>Contact customers who have already purchased a vacation package with us</li>
 <li>Ensure all vacation packages are qualified</li>
 <li>Arrange travel dates for vacation packages</li>
 <li>Assist our customers with any questions they may have while maintaining excellent quality standards in compliance with set company guidelines</li>
 <li>Up-sell accommodations, sell entertainment tickets, etc.</li>
 <li>Code records completely and accurately in&nbsp;our database</li>
 <li>Assist guests with questions about the vacation properties, packages, and procedures.</li>
 <li>Determine eligibility of Capital guests per qualification standards.</li>
</ul>
Job Requirements
Qualifications:
<ul>
 <li>1 years of relevant call center experience&nbsp;preferred&nbsp;but not required</li>
 <li>Customer service experience</li>
 <li>Ability to multi-task</li>
 <li>Functional knowledge of computers and basic computer programs</li>
 <li>Ability to build rapport</li>
 <li>Excellent communication skills</li>
 <li>Proficient in basic PC knowledge</li>
 <li>Must be at least 18 to apply.</li>
</ul>

Day Shift DATE SETTER - 9a-4p (not remote)

Purpose:&nbsp;
To report to all officers of the company and directly to the Regional Vice President of Sales. Oversee implementation and enforcement of all company policies and procedures of the sales department.
Principal&nbsp;Duties and Responsibilities:&nbsp;
<ul>
 <li>Direct and manage the management of all sales associates and sales managers</li>
 <li>Assist with Compliance Department in reference to direct complaints against sales associates and sales managers</li>
 <li>Organize daily meeting with all sales managers and daily training meeting with Training Managers</li>
 <li>Knowledge and enforcement of company policies and procedures </li>
 <li>Obtains the authority to hire, fire, recruit and discipline the sales staff in accordance to company polices</li>
 <li>All other duties as assigned</li>
</ul>
Job Requirements:&nbsp;
<ul>
 <li>High School Diploma/GED</li>
 <li>Minimum 10 years in Timeshare Industry as a manager</li>
 <li>Excellent customer service skills</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Create excitement with sales team and clients</li>
 <li>Possess great morals and integrity</li>
 <li>Effective management skills</li>
 <li>Well organized and attention to detail</li>
 <li>Flexible schedule</li>
 <li>Ability to travel</li>
</ul>
&nbsp;

Director of Sales 

$14.00&nbsp;an hour/ Full Time&nbsp;
Capital Vacations strives for the best!&nbsp;
Our mission is to deliver quality vacations to our members and guests.
In addition to competitive compensation, Capital Vacations offers a variety of benefits including Company Paid Life Insurance, Long-term Disability, Medical, Dental, Vision, 401K, discounted Vacation Stays, plus start to earn Paid Time Off immediately.
Provide administrative support to the marketing team, business partners, guests, and owners.
Principal Duties and Responsibilities
<ul>
 <li>Data entry of all tours booked by marketing</li>
 <li>Answer and direct calls from marketers, business partners, guests, and owners</li>
 <li>Maintain and submit proper records on a daily basis</li>
 <li>Assist with organizing OPC’s tour schedules</li>
 <li>Communicate all confirmations and tour times available for the following day</li>
</ul>
Skills, Knowledge, and Abilities:&nbsp;
<ul>
 <li>Proficient in Excel and Word</li>
 <li>Basic computer skills</li>
 <li>Well organized</li>
 <li>Maintains accuracy</li>
 <li>Excellent customer service skills</li>
 <li>Ability to communicate both written and orally.</li>
 <li>Flexible schedule with the ability to work evenings, weekends and holidays</li>
</ul>

Dispatch Agent

The Event Field Package Sales Manager&nbsp;is responsible for achieving performance quotas in lead generation and Bounce Back package sales while maintaining a high level of professionalism and brand standards. The Event Field Package Sales&nbsp;Manager&nbsp;is also responsible for handling all technology equipment for each remote location, representing the company and driving to and from scheduled events.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Develops, implements, and rotates promotional concepts to prevent stale and saturated programs in the market</li>
 <li>Uses innovative and proper techniques and/or protocol in brand design and scripts to direct high volumes of prospects to event booths</li>
 <li>Must be familiar with all Company programs, systems, and resorts</li>
 <li>Meets budgeted lead generation and tour goals for the company</li>
 <li>Maintains a full comprehension of lead generation, including but not limited to targeting demographic locations and events that would be highly productive in both lead conversion and Bounce Back sales</li>
 <li>Operates general office machinery (i.e., computer, copy machine, fax machine, etc.)</li>
 <li>Completes all required Company training and compliance courses as assigned</li>
 <li>Adheres to Company standards and maintains compliance with all policies and procedures.</li>
 <li>Performs other related duties as assigned.</li>
</ul>
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma or equivalent</li>
 <li>A minimum of a year of experience in the sales, marketing, customer service, or related field required.</li>
 <li>Vailed Driver’s License ( non-commercial)</li>
</ul>
&nbsp;
Skills, Knowledge, and Abilities:
<ul>
 <li>Ability to multitask and to adapt in a fast-paced environment</li>
 <li>Ability to interact effectively with the public and staff with enthusiasm and professionalism</li>
 <li>Strong personnel and management skills and technical competency</li>
 <li>Professional appearance</li>
 <li>Highly self-motivated with dynamic energy and an inner competitiveness</li>
 <li>Ability to take the initiative and effectively adapt to changes</li>
 <li>Able to use sound judgment; work independently, with minimal supervision</li>
 <li>Strong analytical and problem-solving skills</li>
 <li>Upholds and leads Company culture</li>
</ul>

Event Manager - Atlanta

Event Manager - Greensboro

The Field Package Sales Coordinator will function as an assistant to the Administrative Manager of the Field Package Sales department. This role will help to manage the administrative duties while the team grows significantly.
<ul>
 <li>Prepares Proformas/Contracts for review and approval.</li>
 <li>Contact venues, malls, events, and negotiate contracts.</li>
 <li>Identifies new opportunities with new locations and events.</li>
 <li>Manages relationships with venues, malls, and events.</li>
 <li>Performs other related duties as assigned.</li>
</ul>

Field Package Sales Coordinator

To create excitement and train new sales associates. Provide advanced and remedial training for current sales associates. Recruit/Hire/Terminations. Ongoing training for all Front-Line Sales Associates.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Attend and participate in morning sales meetings</li>
 <li>Organize training/meeting with team of sales associates once a week</li>
 <li>Recruit/Hire/Terminations</li>
 <li>Introduce new employees to sales floor and instruct them in the use of successful sales techniques</li>
 <li>Daily monitoring of the new sales associates for compliance with government regulations and company policy concerning pitching heat, misrepresenting to the client, etc.</li>
 <li>Knowledge of, implementation and enforcement of policies and procedures</li>
 <li>Instruct how to properly complete sales sheets</li>
 <li>Organize and schedule training sessions for group participation</li>
 <li>All other duties as assigned</li>
</ul>
&nbsp;
Job Requirements
Education, Essential Training / Certifications and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>2 years’ experience as a Front-Line Sales Associate</li>
 <li>Possess and maintains a Tennessee Real Estate Timeshare Salesperson License</li>
</ul>
&nbsp;
Skills, Knowledge and Abilities:&nbsp;&nbsp;
<ul>
 <li>Excellent customer service skills</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Create excitement with sales team and clients</li>
 <li>Possess great morals and integrity</li>
 <li>Effective management skills</li>
 <li>Flexible schedule</li>
 <li>Ability to travel</li>
</ul>

Florida Regional Sales Trainer

Responsible for providing customer services to guests, undertaking various administrative duties, diffusing conflict, and ensuring an enjoyable experience.
<ul>
 <li>Greet and check-in guest</li>
 <li>Assist guests with; collecting payments/pre-auth payments; making reservations for entertainment, lodging; and/or planning itineraries for shows, attractions, and restaurants</li>
 <li>Resolve customer complaints</li>
 <li>Run and prepare reports – opening and closing</li>
 <li>Answer phones</li>
 <li>Communicate all pertinent and required information/reports for Management (DOS, DOM, T.O., Admin. Manager, etc.)</li>
 <li>Provide information to guests about the area, including directions and show information</li>
 <li>Work with theater staff, and other vendors to reserve entertainment, food, and lodging</li>
 <li>Prepare and distribute vouchers for shows, restaurants, and lodging, including collecting payment for those vendors</li>
 <li>Coordinate with Sales Manager on any additional gifts to be issued for New Owners</li>
 <li>Prepares count and profiles of tours for the entire day</li>
 <li>Updates numbers to Sales Managers as more tours are added</li>
 <li>Communicates with Admin Manager or Leads with unusual tours/gifts</li>
 <li>Maintains clean lobby, stocks magazines or literature</li>
 <li>Provides final daily breakdown numbers of tours including the type of tours, the arrived tours, no show tours and corrects data entry of these tours to Marketing and Sales at the completion of the day</li>
 <li>Other duties as assigned</li>
</ul>
&nbsp;

Front Desk Administrator ($15 an hr.)

Pay Per Hour: $15
Sign-on bonus after 90 days of successful employment: $200.00.
&nbsp;
Job Description:
Ensuring guest satisfaction from the moment a guest arrives at the resort until they check out. Provide directions to guests to local destinations. Maintain supplies for the front desk area. Answer general interest calls to the area. Responsible for all Front Desk duties such as (but not limited to) check-in, check-out, PBX Operation, reservations, assist with concierge duties, proper cash handling, and any and all reporting required as per shift checklist. The Resort prides itself on the level of personalized service we provide. Therefore, we expect our Front Desk Staff to maintain a high level of integrity and service and always attend to our guests' needs professionally.
&nbsp;
Job Expectations:
1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Display a pleasant, professional, and guest-oriented attitude at all times.
2.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Understand what is expected of your resort and you as its representative.
3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Arrive&nbsp;to your workplace in a timely manner. Must be in uniform or professional dress.
4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Comply with resort and department codes, policies, procedures, and regulations.
5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Consider and understand guests/guestrooms' security, privacy &amp; comforts.
6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Be willing to participate in team efforts and communicate with fellow employees.
7.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Know and be able to complete job-specific duties for the shift you are working.
8.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Communicate any uncompleted issues to the following shift departments as needed.
9.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Participate in all required health and safety meetings/classes.
&nbsp;
Essential Functions:
1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Register check-in guests, check-out guests, confirm pending reservations, answer and direct phone calls, PBX Operations, take messages, and communicate with additional front desk clerks as needed.
2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Use a computer to input information regarding in-house guests.
3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Handle credit cards and money.
4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assist guests with any questions, problems, or concerns and be able to communicate any unknown situations to the proper department or person.
5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Know local points of interest and be able to give directions.
6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain a tidy and operational workspace and area.
7.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Learn and be able to do any front desk clerk position as set forth in the procedures manual.
8.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Night audit
9.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Effectively deal with guest problems in the absence of supervisory staff members, and resolve unusual or difficult situations to the guests' satisfaction.
10.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assist with any special projects as assigned by Supervisor.
&nbsp;
Knowledge, Skill, and Experience:
Minimum Education (or substitute experience) required:
<ul>
 <li>High school diploma or equivalent </li>
</ul>
Minimum Experience required: 
<ul>
 <li>1+ year in a related field </li>
</ul>
Skills Required: 
<ul>
 <li>Must have good oral and written communication skills</li>
 <li>Excellent interpersonal skills</li>
 <li>Ability to multi-task</li>
</ul>
&nbsp;
Typical Working Conditions:
No exposure to heat, fumes, chemicals, mold, or allergens
Equipment Used: 
Computer, keyboard, mouse, calculator, copier, fax machine, calculator, stapler
Essential Physical Tasks:
Ability to stand while using the computer or phone and completing work-related tasks.

Front Desk Agent

JOB DESCRIPTION
Job Title:&nbsp;Front Desk Clerk
Position Reports To:&nbsp;Assistant General Manager
Pay: $19 per hour
Shift Time:&nbsp;2 PM-10 PM Tuesday through Saturday
&nbsp;
Job Summary:
Responsible for all Front Desk duties such as (but not limited to) check-in, check-out, PBX Operation, reservations, assist with concierge duties, proper cash handling, and any and all reporting required as per shift checklist.&nbsp; The Resort prides itself on the level of personalized service we provide.&nbsp; Therefore, we expect our Front Desk Staff to maintain a high level of integrity and service and to always attend to our guests’ needs in a professional manner.
&nbsp;
Essential Duties and Responsibilities:
<ol>
 <li>Report to work according to schedule and be ready to work.&nbsp; Must be in uniform or properly dressed.</li>
 <li>Works weekends and holidays.</li>
 <li>Perform all duties listed on the checklist for each shift.</li>
 <li>Participate in all required health and safety meetings/classes.</li>
 <li>Conduct themselves in a professional manner at all times</li>
 <li>Follow all rules and regulations set forth in the latest Employee Handbook</li>
 <li>Perform any other various duties that may be assigned by the General Manager, Assistant Manager, or Supervisor.</li>
</ol>
&nbsp;
PERSONAL CHARACTERISTICS:&nbsp; 
High energy level, comfortable performing multifaceted projects in conjunction with normal activities.&nbsp; Must be well organized.&nbsp; Advocates team support.&nbsp; Ability to get along with diverse personalities – tactful, mature, responsible. Has the ability to deal tactfully and professionally with owners, guests, board members, and the public.&nbsp; 
&nbsp;
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp; While performing the duties of this job, the employee is regularly required to stand, use hands, talk, hear, taste and smell.&nbsp; The employee is frequently required to reach with hands and arms.&nbsp; The employee is occasionally required to walk, sit, stand, stoop, kneel, crouch, or crawl.&nbsp; Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.
&nbsp;
WORK ENVIRONMENT:&nbsp; 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.&nbsp; While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles such as white out, printer cartridge powder, cleaning supplies, gasoline and car fumes, microwaves from a microwave oven, and risk of radiation.&nbsp; The work environment is that of a typical office with a moderate noise level.&nbsp; This noise level is created by light foot traffic and office equipment noise such as computers, printers, calculators, phones, etc.
&nbsp;
QUALIFICATIONS:
<ul>
 <li>Graduation from a 2-year college or technical school; or 6-12 months of related experience or training.</li>
 <li>Ability to effectively deal with guest problems in the absence of supervisory staff members, and to resolve unusual or difficult situations to the guests’ satisfaction.</li>
 <li>Ability to perform mathematical calculations, and familiarity with CLS software or business software.</li>
 <li>Ability to use and navigate the internet and have working knowledge and skill with MS Word and Excel.</li>
 <li>Bilingual language skills are helpful but not required.</li>
</ul>

Job Summary:
Ensuring guest satisfaction from the moment a guest arrives at the resort until they check out. Provide directions to guests to local destinations. Maintain supplies for the front desk area. Answer general interest calls to the area.
&nbsp;
Reports to / Supervision Received:
&nbsp;
<ol>
 <li>Manager: Suzie Moore</li>
 <li>Direct Supervisor: Miguel Cruz Romano</li>
 <li>Indirect Reporting Relationship: Director of Resort Operations</li>
</ol>
&nbsp;
Job Expectations:
&nbsp;
1.&nbsp;&nbsp; Display a pleasant, professional, and guest-oriented attitude at all times.
2.&nbsp;&nbsp; Have an understanding of what is expected of your resort and you as its representative.
3.&nbsp;&nbsp; Arrive at your workplace in a timely manner.
4.&nbsp;&nbsp; Comply with resort and department codes, policies, procedures, and regulations.
5.&nbsp;&nbsp; Consider and understand guests/guestroom's security, privacy &amp; comforts.
6.&nbsp;&nbsp; Be willing to participate in team efforts and communicate with fellow employees.
7.&nbsp;&nbsp; Know and be able to complete job-specific duties for the shift you are working.
8.&nbsp;&nbsp; Communicate any uncompleted issues to the next shift departments as needed.
&nbsp;
&nbsp;
Essential Functions:
&nbsp;
1.&nbsp;&nbsp; Register check-in guests, check-out guests, confirm pending reservations, answer and direct phone calls, take messages, and communicate with additional front desk clerks as needed.
2.&nbsp;&nbsp; Use a computer to input information regarding in-house guests.
3.&nbsp;&nbsp; Handle credit cards and money.
4.&nbsp;&nbsp; Assist guests with any questions, problems, or concerns and be able to communicate any unknown situations to the proper department or person.
5.&nbsp;&nbsp; Know local points of interest and be able to give directions.
6.&nbsp;&nbsp; Maintain a tidy and operational workspace and area.
7.&nbsp;&nbsp; Learn and be able to do any front desk clerk position as set forth in the procedures manual.
8.&nbsp;&nbsp; Responsible for his/her maintenance of uniforms and nametags.
9. &nbsp; Performs other duties as requested.
&nbsp;
Knowledge, Skill, and Experience:
&nbsp;
1. Minimum Education (or substitute experience) required:
<ul>
 <li>High school diploma or equivalent </li>
</ul>
2. Minimum Experience required: 
<ul>
 <li>1+ year in a related field</li>
</ul>
3. Skills Required: 
<ul>
 <li>Must have good oral and written communication skills</li>
 <li>Excellent interpersonal skills</li>
 <li>Ability to multi-task</li>
</ul>
&nbsp;
Physical Job Description
&nbsp;
Typical Working Conditions: 
(Describe environment including exposure to heat, cold, fumes, chemicals, allergens, mold, etc.)
<ul>
 <li>Exposure to chemicals and elements of the local environment</li>
</ul>
Equipment Used: 
(List all manual and automated equipment used in the course of performing essential functions.)
<ul>
 <li>Computer, keyboard, mouse, calculator, copier, fax machine</li>
</ul>
Essential Physical Tasks: 
(List all physical tasks encountered in performing essential functions.)
<ul>
 <li>Ability to stand while using the computer or phone and completing work-related tasks.</li>
</ul>

Job Title
Front Desk Agent
Department: Front Desk&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Location: Desert Breezes Resort
&nbsp;
Job Summary:
To ensure guest satisfaction and safety by providing efficient and courteous service of guest registration, and guest requests. The Resort prides itself with above and beyond customer service for our guests and owners. Therefore, we expect our Staff to maintain a high level of integrity and service and to always attend to our guests’ needs in a professional manner.
Reports to / Supervision Received:
&nbsp;
<ol>
 <li>Manager: Greg Pannoni</li>
 <li>General Manager: Al Hippe</li>
</ol>
&nbsp;
Job Expectations:
1. Display a pleasant, professional, and guest-oriented attitude at all times.
2. Understand the importance of guest communication and satisfaction.
3. Apply good communication with guests, and co-workers to enhance the guest experience.
4. Know and understand resort policies and procedures in entirety.
5. Inform the manager/management of all resort happenings.
6. Must be flexible to work with different shifts/schedules, able to work weekends and holidays.
&nbsp;
Essential Functions:
&nbsp;
1.&nbsp;Guest Service: 
<ul>
 <li style="margin-left: 0.5in">Display a pleasant, professional, and guest-oriented attitude at all times.</li>
 <li style="margin-left: 0.5in">Accountable for guest satisfaction by ensuring service standards are met, and guests’ needs and concerns are responded to promptly with a focus on service recovery when applicable. </li>
 <li style="margin-left: 0.5in">Anticipates and responds to guests in a friendly and positive manner. </li>
 <li style="margin-left: 0.5in">Process check-ins and check-outs, verify billing, create reservations, and special process requests. </li>
 <li style="margin-left: 0.5in">Assists in achieving business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction. </li>
</ul>
2.&nbsp;People Management and Training:
<ul>
 <li style="margin-left: 0.5in">Ensures all required training for department employees is completed and training records are maintained. </li>
 <li style="margin-left: 0.5in">Analyzes quality issues, identifies training needs, suggests changes, and ensures implementation to improve results. </li>
 <li style="margin-left: 0.5in">Utilizes available resources and adheres to training policies. Promotes collaboration and a positive, professional work&nbsp;environment. </li>
</ul>
3. Financial Results and Cost Control:
<ul>
 <li style="margin-left: 0.5in">Responsible for assisting in effective labor management through proper scheduling, monitoring, and adjusting based on business needs. </li>
 <li style="margin-left: 0.5in">Monitors room availability, follows restrictions, and all booking policies and procedures. </li>
 <li style="margin-left: 0.5in">Drives sales and maximizes revenue by up-selling rooms and amenities. </li>
 <li style="margin-left: 0.5in">Uses expertise to suggest and implement changes to front desk operations as needed while maximizing revenue and occupancy. </li>
</ul>
4. Self/Workload Management: 
<ul>
 <li style="margin-left: 0.5in">Attends all daily, weekly, and/or monthly department meetings to ensure proper communication/planning occurs. </li>
 <li style="margin-left: 0.5in">Attention to detail, good communication skills, and leadership ability. </li>
 <li style="margin-left: 0.5in">Excellent organization skills, and a high degree of creativity to facilitate efficient problem-solving. </li>
 <li style="margin-left: 0.5in">Manage multiple priorities and work in an environment with frequent interruptions and Follow and Adheres to all Company Policies and Standard Operating Procedures. ???????</li>
</ul>
5. Manage all special projects, and oversee Night Audit to completion and other duties as assigned by the Manager.
&nbsp;
Knowledge, Skill, and Experience:
1. Minimum Education (or substitute experience) required:
<ul>
 <li>High school diploma or equivalent </li>
</ul>
2. Minimum Experience required: 
<ul>
 <li>Friendly Demeanor </li>
</ul>
3. Skills Required: 
<ul>
 <li>Must have good oral and written communication skills</li>
 <li>Ability to multi-task</li>
 <li>Ability to take charge in an emergency situation</li>
 <li>Ability to sustain high-stress situations</li>
</ul>
&nbsp;
Physical Job Description
Typical Working Conditions: 
(Describe environment including exposure to heat, cold, fumes, chemicals, allergens, mold, etc.)
<ul>
 <li>All weather conditions will be experienced. Work will be a combination of indoor office; outdoor grounds; some hands-on while working with employees.</li>
</ul>
Equipment Used: 
(List all manual and automated equipment used in the course of performing essential functions.)
<ul>
 <li>Computer, keyboard, mouse, phone, calculator, copier, fax machine</li>
</ul>
Essential Physical Tasks: 
(List all physical tasks encountered in performing essential functions.)
<ul>
 <li>Ability to stand while using the computer or phone and completing work-related tasks.</li>
</ul>

Pay Per Hour: $15
Sign-on bonus after 90 days of successful employment: $200.00.
&nbsp;
WHAT YOU'LL DO 
Looking for a professional individual to represent the first point of contact with our guests and handle all stages of their stay.
&nbsp;
RESPONSIBILITIES
<ul>
 <li>Responsible for the efficient and courteous operation of the front desk.</li>
 <li>Responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges.</li>
 <li>Answers and transfers call from the switchboard using proper telephone etiquette.</li>
 <li>Answer guest questions about local restaurants and attractions.</li>
 <li>Make courtesy calls and follow up calls to all guests’ issues.</li>
 <li>Send confirmation letters to owners/guests.</li>
 <li>Coordinate with all other departments to ensure a smooth response to guest’s requests.</li>
 <li>Process all incoming revenue from all departments daily.</li>
 <li>Open and close the credit card machines and cashier audit reports.</li>
 <li>Balance out cash drawer, process advance deposits when making reservations and collect money and post the transactions from other departments.</li>
 <li>Order office supplies as needed.</li>
 <li>Prepare night audit daily.</li>
 <li>Enter maintenance and service requests in SPI promptly.</li>
 <li>Make reservations courteously and efficiently.</li>
 <li>Make room moves and stay over requests for guests as needed to ensure guest satisfaction.</li>
 <li>Run reports and correct errors before guest check-in.</li>
 <li>Perform any other inventory management changes as directed by the supervisor or manager.</li>
 <li>Prepare check-in packets for the upcoming week.</li>
 <li>Make rental calls to notify owners whether their villa rented or not.</li>
 <li>Respond to online reviews.</li>
 <li>Reconcile rentals for the previous month.</li>
 <li>Check online travel agents for rental inbound.</li>
 <li>Daily post office and banking run.</li>
 <li>Block RCI points for unpaid accounts.</li>
 <li>Manage RCI banking, membership changes, and cancellations.</li>
 <li>All other duties as assigned by management</li>
</ul>
BENEFITS, COMPENSATION, TRAINING
QUALIFICATIONS
<ul>
 <li>High School Diploma/GED</li>
 <li>Experience from which comparable knowledge and abilities are acquired</li>
 <li>Basic computer skills</li>
 <li>Great attention to detail</li>
 <li>Excellent Customer Service skills with the ability to work under pressure</li>
 <li>Bilingual is a plus</li>
 <li>Active listener with the ability to solve problems</li>
 <li>Work with minimal supervision</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Flexible schedule – Ability to work evenings, holidays and weekends are a must</li>
</ul>

Job Title:&nbsp;&nbsp;Front Desk Associate/Admin
Position Reports To:&nbsp;&nbsp;General Manager
Part-time: less than 30 hours, must work Saturday, Sunday, and Monday.
&nbsp;
Summary:
Responsible for all Front Desk duties such as (but not limited to) check-in, check-out, phone system operation, property management system/s knowledge, reservations, assistance with concierge duties, proper cash handling, and all reporting required.&nbsp;The Resort prides itself on the level of personalized service we provide.&nbsp;Therefore, we expect our Front Desk Staff to maintain an elevated level of integrity and service and to always attend to our guests’ needs in a professional manner.
&nbsp;
Essential Duties and Responsibilities:
<ol>
 <li>Report to work according to schedule and be ready to work.&nbsp;Must be in uniform or properly dressed.</li>
 <li>Perform all principle duties and duties assigned as needed.</li>
 <li>Participate in all required health and safety meetings/classes.</li>
</ol>
&nbsp;
Qualifications:
<ol>
 <li>6-12 months of related experience or training in customer service.</li>
 <li>Ability to effectively deal with guest problems in the absence of supervisory staff members, and to resolve unusual or difficult situations to the guests’ satisfaction.</li>
 <li>Ability to perform mathematical calculations, and utilize computers, and phone systems.</li>
 <li>Employees are frequently required to stand and talk or hear.&nbsp;Employees are occasionally required to walk, sit, stoop, kneel, crouch, or crawl.</li>
 <li>Bilingual language skills are helpful but not required.</li>
 <li>Ability to lift 30 pounds properly and safely.</li>
 <li>Float between departments as directed on an as-needed basis. </li>
</ol>
&nbsp;
Expected Conduct:
<ol>
 <li>Must always conduct themselves in a professional manner.</li>
 <li>Remain compliant with all company policies, government regulations, and any other business rules.</li>
 <li>Remain calm in stressful and hectic situations.</li>
 <li>Must be punctual and practice good attendance for all scheduled shifts, or as needs dictate.</li>
 <li>Always be positive, supportive, and cooperative working with all team members.</li>
</ol>

Front Desk Associate

Job Description - Non-Exempt
&nbsp;
Position Title: Front Desk Clerk
Reports To:&nbsp;
FLSA Status:&nbsp;Non-Exempt
&nbsp;
Purpose
The Front Desk Clerk represents the first point of contact with our guests and handles all stages of their stay.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Is responsible for the efficient and courteous operation of the front desk</li>
 <li>Is responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges</li>
 <li>Answers and transfers all calls from the switchboard using proper telephone etiquette</li>
 <li>Answers guest questions about local restaurants and attractions</li>
 <li>Makes courtesy calls and follow-up calls to all guests’ issues</li>
 <li>Sends confirmation letters to owners/guests</li>
 <li>Coordinates with all other departments to ensure a smooth response to guest’s requests</li>
 <li>Processes all incoming revenue from all departments daily</li>
 <li>Opens and closes the credit card machines and cashier audit reports</li>
 <li>Balances out cash drawer, processes advance deposits when making reservations, collect money and posts the transactions from other departments</li>
 <li>Orders office supplies as needed</li>
 <li>Prepares night audit daily</li>
 <li>Enters maintenance and service requests in SPI promptly</li>
 <li>Makes reservations most courteously and efficiently</li>
 <li>Makes room moves and stay-over requests for guests as needed to ensure guest satisfaction</li>
 <li>Runs reports and corrects errors before the guests check in</li>
 <li>Performs any other inventory management changes as directed by the supervisor or manager</li>
 <li>Prepares check-in packets for the upcoming week</li>
 <li>Makes rental calls to notify owners whether their villa is rented or not</li>
 <li>Responds to online reviews</li>
 <li>Reconciles rentals for the previous month</li>
 <li>Checks online travel agents for rental inbounds</li>
 <li>Makes daily post office and banking runs</li>
 <li>BlocksRCI points for unpaid accounts</li>
 <li>ManagesRCI banking, membership changes, and cancellations</li>
 <li>All other duties as assigned by management</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/ GED</li>
 <li>Experience or comparable knowledge in the Resort/Hotel industry; Timeshare knowledge is preferred</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Basic computer skills</li>
 <li>Close attention to detail</li>
 <li>Excellent Customer Service skills with the ability to work under pressure</li>
 <li>Bilingual is a plus</li>
 <li>Active listener with the ability to solve problems</li>
 <li>Ability to Work with minimal supervision</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Flexible schedule –Ability to work evenings, holidays and weekends are a must</li>
</ul>
Shift: Additional hours may be necessary to cover shifts and meet deadlines
<ul>
 <li>Regular Hours&nbsp;and Weekend</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Front Desk Clerk

Job Summary:&nbsp;
Ensuring guest satisfaction from the moment a guest arrives at the resort until they check out. Provide directions to guests to local destinations. Maintain supplies for the front desk area. Answer general interest calls to the area.&nbsp; Responsible for all Front Desk duties such as (but not limited to) check-in, check-out, PBX Operation, reservations, assist with concierge duties, proper cash handling, and any and all reporting required as per shift checklist.&nbsp; The Resort prides itself on the level of personalized service we provide.&nbsp; Therefore, we expect our Front Desk Staff to maintain a high level of integrity and service and to always attend to our guests’ needs in a professional manner.&nbsp;
&nbsp;
Job Expectations:&nbsp;
1. Display a pleasant, professional, and guest-oriented attitude at all times.&nbsp;
2. Have an understanding of what is expected of your resort and you as its representative.&nbsp;
3. Arrive to your workplace in a timely manner.&nbsp; Must be in uniform or professional dress.&nbsp;
4. Comply with resort and department codes, policies, procedures, and regulations.&nbsp;
5. Consider and understand guests/guestrooms' security, privacy &amp; comforts.&nbsp;
6. Be willing to participate in team efforts and communicate with fellow employees.&nbsp;
7. Know and be able to complete job-specific duties for the shift you are working.&nbsp;
8. Communicate any uncompleted issues to the next shift departments as needed.&nbsp;
9.&nbsp; Participate in all required health and safety meetings/classes.&nbsp;
&nbsp;
Essential Functions:&nbsp;
<ol>
 <li>
 Register check-in guests, check-out guests, confirm pending reservations, answer and direct phone calls, PBX Operations, take messages, and communicate with additional front desk clerks as needed.&nbsp;
 </li>
 <li>Use a computer to input information regarding in-house guests.&nbsp;</li>
 <li>
 Handle credit cards and money.&nbsp;
 </li>
 <li>Assist guests with any questions, problems, or concerns and be able to communicate any unknown situations to the proper department or person.&nbsp;</li>
 <li>
 Know local points of interest and be able to give directions.&nbsp;
 </li>
 <li>Maintain a tidy and operational workspace and area.&nbsp;</li>
 <li>
 Learn and be able to do any front desk clerk position as set forth in the procedures manual.&nbsp;
 </li>
 <li>Night audit&nbsp;</li>
 <li>
 Effectively deal with guest problems in the absence of supervisory staff members, and to resolve unusual or difficult situations to the guests’ satisfaction.&nbsp;
 </li>
 <li>Assist with any special projects as assigned by Supervisor.&nbsp;</li>
</ol>
&nbsp;
Knowledge, Skill, and Experience:&nbsp;
Minimum Education (or substitute experience) required:&nbsp;
<ul>
 <li>
 High school diploma or equivalent&nbsp;&nbsp;
 </li>
</ul>
Minimum Experience required:&nbsp;&nbsp;
<ul>
 <li>
 1+ year in a related field&nbsp;
 </li>
</ul>
Skills Required:&nbsp;&nbsp;
<ul>
 <li>
 Must have good oral and written communications skills&nbsp;
 </li>
 <li>
 Excellent interpersonal skills&nbsp;
 </li>
 <li>
 Ability to multi-task&nbsp;
 </li>
</ul>

WHAT YOU'LL DO 
Looking for a professional individual to represent the first point of contact with our guest and handle all stages of their stay.
RESPONSIBILITIES
<ul>
 <li>Responsible for the efficient and courteous operation of the front desk.</li>
 <li>Responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges.</li>
 <li>Answers and transfers call from the switchboard using proper telephone etiquette.</li>
 <li>Answer guest questions about local restaurants and attractions.</li>
 <li>Make courtesy calls and follow up calls to all guests’ issues.</li>
 <li>Send confirmation letters to owners/guests.</li>
 <li>Coordinate with all other departments to ensure a smooth response to guest’s requests.</li>
 <li>Process all incoming revenue from all departments daily.</li>
 <li>Open and close the credit card machines and cashier audit reports.</li>
 <li>Balance out cash drawer, process advance deposits when making reservations and collect money and post the transactions from other departments.</li>
 <li>Order office supplies as needed.</li>
 <li>Prepare night audit daily.</li>
 <li>Enter maintenance and service requests in SPI promptly.</li>
 <li>Make reservations courteously and efficiently.</li>
 <li>Make room moves and stay over requests for guests as needed to ensure guest satisfaction.</li>
 <li>Run reports and correct errors before guest check-in.</li>
 <li>Perform any other inventory management changes as directed by the supervisor or manager.</li>
 <li>Prepare check-in packets for the upcoming week.</li>
 <li>Make rental calls to notify owners whether their villa rented or not.</li>
 <li>Respond to online reviews.</li>
 <li>Reconcile rentals for the previous month.</li>
 <li>Check online travel agents for rental inbound.</li>
 <li>Daily post office and banking run.</li>
 <li>Block RCI points for unpaid accounts.</li>
 <li>Manage RCI banking, membership changes, and cancellations.</li>
 <li>All other duties as assigned by management</li>
</ul>
BENEFITS, COMPENSATION, TRAINING
QUALIFICATIONS
<ul>
 <li>High School Diploma/GED</li>
 <li>Experience from which comparable knowledge and abilities are acquired</li>
 <li>Basic computer skills</li>
 <li>Great attention to detail</li>
 <li>Excellent Customer Service skills with the ability to work under pressure</li>
 <li>Bilingual is a plus</li>
 <li>Active listener with the ability to solve problems</li>
 <li>Work with minimal supervision</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Flexible schedule – Ability to work evenings, holidays and weekends are a must</li>
</ul>

WHAT YOU'LL DO 
Looking for a professional individual to represent the first point of contact with our guests and handle all stages of their stay.
RESPONSIBILITIES
<ul>
 <li>Responsible for the efficient and courteous operation of the front desk.</li>
 <li>Responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges.</li>
 <li>Answers and transfers call from the switchboard using proper telephone etiquette.</li>
 <li>Answer guest questions about local restaurants and attractions.</li>
 <li>Make courtesy calls and follow-up calls to all guests’ issues.</li>
 <li>Send confirmation letters to owners/guests.</li>
 <li>Coordinate with all other departments to ensure a smooth response to guest’s requests.</li>
 <li>Process all incoming revenue from all departments daily.</li>
 <li>Open and close the credit card machines and cashier audit reports.</li>
 <li>Balance out cash drawer, process advance deposits when making reservations and collect money and post the transactions from other departments.</li>
 <li>Order office supplies as needed.</li>
 <li>Prepare night audit daily.</li>
 <li>Enter maintenance and service requests in SPI promptly.</li>
 <li>Make reservations courteously and efficiently.</li>
 <li>Make room moves and stay over requests for guests as needed to ensure guest satisfaction.</li>
 <li>Run reports and correct errors before guest check-in.</li>
 <li>Perform any other inventory management changes as directed by the supervisor or manager.</li>
 <li>Prepare check-in packets for the upcoming week.</li>
 <li>Make rental calls to notify owners whether their villa rented or not.</li>
 <li>Respond to online reviews.</li>
 <li>Reconcile rentals for the previous month.</li>
 <li>Check online travel agents for rental inbound.</li>
 <li>Daily post office and banking run.</li>
 <li>Block RCI points for unpaid accounts.</li>
 <li>Manage RCI banking, membership changes, and cancellations.</li>
 <li>All other duties as assigned by management</li>
</ul>
BENEFITS, COMPENSATION, TRAINING
QUALIFICATIONS
<ul>
 <li>High School Diploma/GED</li>
 <li>Experience from which comparable knowledge and abilities are acquired</li>
 <li>Basic computer skills</li>
 <li>Great attention to detail</li>
 <li>Excellent Customer Service skills with the ability to work under pressure</li>
 <li>Bilingual is a plus</li>
 <li>Active listener with the ability to solve problems</li>
 <li>Work with minimal supervision</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Flexible schedule – Ability to work evenings, holidays and weekends are a must</li>
</ul>

Job Description - Non-Exempt
&nbsp;
Position Title: Front Desk Receptionist
Reports To:&nbsp;
FLSA Status:&nbsp;Non-Exempt
&nbsp;
Purpose
The Front Desk Receptionist is responsible for interacting with Capital Vacations guests and owners via telephone or in-person to gain or provide information in response to inquiries or requests while ensuring an enjoyable customer service experience. The Guest Services Associate checks in guests and Owners for presentations and provides back-up for gifting and welcome center.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Greets and checks in guests and Owners</li>
 <li>Resolves customer complaints and ensures the smooth operation of the Guest Services Department</li>
 <li>Completes Pre-Arrival calls to all mini-vac package guests</li>
 <li>Prepares tour flow, prints gifting</li>
 <li>Runs and prepares reports at both opening and closing</li>
 <li>Completes 6-week projections and In-House reports as requested</li>
 <li>Communicates all pertinent and required information/reports to DOS, DOM, MOM, TO, etc.</li>
 <li>Answers phones</li>
 <li>Makes reservations</li>
 <li>Prepares and runs daily gifting inventory audit</li>
 <li>Provides backup for gifting, welcome center, and contracts departments</li>
 <li>Calls no shows and reschedule</li>
 <li>Fulfills any additional duties as required</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Prior Front Desk/Customer Service experience in a resort or hotel environment</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Basic computer skills</li>
 <li>Attention to detail</li>
 <li>Customer Service skills</li>
 <li>Ability to work with minimal supervision</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Flexible schedule-working holidays and weekends are a must</li>
</ul>
Shift:&nbsp;40-hour work week, which will include holidays and weekends; additional hours may be necessary to accommodate tour flow
<ul>
 <li>Regular Hours&nbsp;and Weekend</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Front Desk Receptionist

WHAT YOU'LL DO 
Looking for a professional individual to represent the first point of contact with our guest and handle all stages of their stay.
RESPONSIBILITIES
<ul style="margin-left: 0px; margin-right: 0px">
 <li>Responsible for the efficient and courteous operation of the front desk.</li>
 <li>Responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges.</li>
 <li>Answers and transfers call from the switchboard using proper telephone etiquette.</li>
 <li>Answer guest questions about local restaurants and attractions.</li>
 <li>Make courtesy calls and follow up calls to all guests’ issues.</li>
 <li>Send confirmation letters to owners/guests.</li>
 <li>Coordinate with all other departments to ensure a smooth response to guest’s requests.</li>
 <li>Process all incoming revenue from all departments daily.</li>
 <li>Open and close the credit card machines and cashier audit reports.</li>
 <li>Balance out cash drawer, process advance deposits when making reservations and collect money and post the transactions from other departments.</li>
 <li>Order office supplies as needed.</li>
 <li>Prepare night audit daily.</li>
 <li>Enter maintenance and service requests in SPI promptly.</li>
 <li>Make reservations courteously and efficiently.</li>
 <li>Make room moves and stay over requests for guests as needed to ensure guest satisfaction.</li>
 <li>Run reports and correct errors before guest check-in.</li>
 <li>Perform any other inventory management changes as directed by the supervisor or manager.</li>
 <li>Prepare check-in packets for the upcoming week.</li>
 <li>Make rental calls to notify owners whether their villa rented or not.</li>
 <li>Respond to online reviews.</li>
 <li>Reconcile rentals for the previous month.</li>
 <li>Check online travel agents for rental inbound.</li>
 <li>Daily post office and banking run.</li>
 <li>Block RCI points for unpaid accounts.</li>
 <li>Manage RCI banking, membership changes, and cancellations.</li>
 <li>All other duties as assigned by management</li>
</ul>
BENEFITS, COMPENSATION, TRAINING
QUALIFICATIONS
<ul style="margin-left: 0px; margin-right: 0px">
 <li>High School Diploma/GED</li>
 <li>Experience from which comparable knowledge and abilities are acquired</li>
 <li>Basic computer skills</li>
 <li>Great attention to detail</li>
 <li>Excellent Customer Service skills with the ability to work under pressure</li>
 <li>Bilingual is a plus</li>
 <li>Active listener with the ability to solve problems</li>
 <li>Work with minimal supervision</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Flexible schedule – Ability to work evenings, holidays and weekends are a must</li>
</ul>

Front Desk Representative

WHAT YOU'LL DO 
Looking for a professional individual to represent the first point of contact with our guest and handle all stages of their stay.
Schedule:
Wednesday close 3pm-10pm 
Saturday Open and/or Close 8am-3pm or 3pm-9pm 
RESPONSIBILITIES
<ul style="margin-left: 0px; margin-right: 0px">
 <li>Responsible for the efficient and courteous operation of the front desk.</li>
 <li>Responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges.</li>
 <li>Answers and transfers call from the switchboard using proper telephone etiquette.</li>
 <li>Answer guest questions about local restaurants and attractions.</li>
 <li>Make courtesy calls and follow up calls to all guests’ issues.</li>
 <li>Send confirmation letters to owners/guests.</li>
 <li>Coordinate with all other departments to ensure a smooth response to guest’s requests.</li>
 <li>Process all incoming revenue from all departments daily.</li>
 <li>Open and close the credit card machines and cashier audit reports.</li>
 <li>Balance out cash drawer, process advance deposits when making reservations and collect money and post the transactions from other departments.</li>
 <li>Order office supplies as needed.</li>
 <li>Prepare night audit daily.</li>
 <li>Enter maintenance and service requests in SPI promptly.</li>
 <li>Make reservations courteously and efficiently.</li>
 <li>Make room moves and stay over requests for guests as needed to ensure guest satisfaction.</li>
 <li>Run reports and correct errors before guest check-in.</li>
 <li>Perform any other inventory management changes as directed by the supervisor or manager.</li>
 <li>Prepare check-in packets for the upcoming week.</li>
 <li>Make rental calls to notify owners whether their villa rented or not.</li>
 <li>Respond to online reviews.</li>
 <li>Reconcile rentals for the previous month.</li>
 <li>Check online travel agents for rental inbound.</li>
 <li>Daily post office and banking run.</li>
 <li>Block RCI points for unpaid accounts.</li>
 <li>Manage RCI banking, membership changes, and cancellations.</li>
 <li>All other duties as assigned by management</li>
</ul>
BENEFITS, COMPENSATION, TRAINING
QUALIFICATIONS
<ul style="margin-left: 0px; margin-right: 0px">
 <li>High School Diploma/GED</li>
 <li>Experience from which comparable knowledge and abilities are acquired</li>
 <li>Basic computer skills</li>
 <li>Great attention to detail</li>
 <li>Excellent Customer Service skills with the ability to work under pressure</li>
 <li>Bilingual is a plus</li>
 <li>Active listener with the ability to solve problems</li>
 <li>Work with minimal supervision</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Flexible schedule – Ability to work evenings, holidays and weekends are a must</li>
</ul>

Front Desk Representative- Part Time

WHAT YOU'LL DO 
Looking for a professional individual to represent the first point of contact with our guest and handle all stages of their stay.
Pay:$14-$16/HR
Schedule:
<ul>
 <li>8 hour shift</li>
 <li>Day shift 8:30-5:00 </li>
</ul>
RESPONSIBILITIES
<ul>
 <li>
 Duties will include, but are not limited to: 
 
 * Owner and guest check-in check-out; preparing check-in packets and review information in packets with guest; assist with guest events; make and cancel reservations; answer phones and transfer calls; be familiar with local attractions; process maintenance fees and make collections calls 
 </li>
</ul>
&nbsp;
QUALIFICATIONS
<ul>
 <li>Front Desk Experience a plus</li>
 <li>High school or equivalent</li>
 <li>Weekend availability</li>
</ul>

Front Desk Representative- Part Time 

Purpose
The Hospitality Supervisor –Front Office supervises the daily operations of the front desk, rooms control, and PBX while maintaining positive working relationships with all other departments.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Responsible for providing customer services to guests, undertaking various administrative duties, diffusing conflict, and ensuring an enjoyable experience.</li>
 <li>Shift Supervisor</li>
 <li>Greet and check-in guest</li>
 <li>Assist guests with; collecting payments/pre-auth payments;</li>
 <li>Resolve customer complaints</li>
 <li>Run and prepare reports – opening and closing</li>
 <li>Answer phones</li>
 <li>Communicate all pertinent and required information/reports for Department Management (G.M, AGM, Hospitality Manager, Maintenance, Housekeeping, etc.)</li>
 <li>Provide information to guests about the area, including directions.</li>
 <li>Coordinate with Sales Manager on any additional gifts to be issued for New Owners</li>
 <li>Update Department Managers on guest issues and room moves</li>
 <li>Maintains lobby, and lobby music</li>
 <li>Provides final daily breakdown numbers Arrivals/departures/stayover reservations</li>
 <li>Other duties as assigned by Department Managers</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Experience from which comparable knowledge and abilities are required</li>
 <li>Advanced computer skills</li>
 <li>Great attention to detail</li>
 <li>Excellent Customer Service skills with the ability to work under pressure</li>
 <li>Active listener with the ability to solve problems</li>
 <li>Excellent Supervisory skills</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Flexible schedule – Ability to work evenings, holidays and weekends are a must</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Exceptional communication and leadership skills</li>
 <li>Excellent interpersonal skills when dealing with guests, Team Members, and the general public</li>
 <li>Good work ethic</li>
 <li>Knowledge of daily operations of the front desk, reservations, and problem resolution</li>
 <li>AS400/TSW experience preferred</li>
 <li>Ability to supervise a staff of Team Members</li>
 <li>Knowledge of Vacation Ownership is preferred</li>
 <li>Strong interpersonal and organizational skills</li>
 <li>Effective oral and written communication skills coupled with strong interpersonal skills</li>
 <li>Demonstrated ability to manage multiple functions and multitask</li>
 <li>Flexible schedule; ability to work evenings, weekends and holidays</li>
</ul>
Shift: Additional hours may be necessary to meet business needs
<ul>
 <li>Flexible schedule – Ability to work evenings, holidays and weekends are a must </li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Front Desk Supervisor

Job Summary:
The person in this position will be responsible for ensuring guest satisfaction from the moment a guest arrives at the resort until they check out. The front desk agent will check guests into and out of the property, inform guests about resort services, fulfill their requests during their stay, answer telephone inquiries, make reservations, coordinate activities and other duties as assigned. Post charges and handles cash and credit card transactions. Complete all other duties as assigned.
&nbsp;
Reports to / Supervision Received:
&nbsp;
<ol>
 <li>Direct Supervisor: Tricia Dye</li>
</ol>
&nbsp;
Job Expectations:
1.&nbsp;&nbsp; Manage and resolve all guest issues (and compliments) in a professional and courteous manner.
2.&nbsp;&nbsp; Maintain guest accounts.
3.&nbsp;&nbsp; Ensure that the front desk, lobby area, and back office are clean and well organized.
4.&nbsp;&nbsp; Effectively communicate with the public, team members, and management in a professional manner.
5.&nbsp;&nbsp; Initiate and monitor shift checklist for proper completion of tasks.
6.&nbsp;&nbsp; Provide effective communication to all departments of guest activity.
7.&nbsp;&nbsp; Effectively coordinate the relocation of guests when necessary.
8.&nbsp;&nbsp; Maintain a high level of professional appearance and demeanor.
&nbsp;
Essential Functions:
1.&nbsp;&nbsp; Answer/direct telephone calls.
2.&nbsp;&nbsp; Demonstrate ability to use computers accurately.
3.&nbsp;&nbsp; Operate a variety of office equipment.
4.&nbsp;&nbsp; Work with and assist in maintaining favorable relationships with the owners, guests, and team members.
5.&nbsp;&nbsp; Book and collect applicable fees.
6.&nbsp;&nbsp; Answer all calls, voicemails, and internet inquiries in a timely fashion.
7.&nbsp;&nbsp; Book and confirm reservations accurately.
8.&nbsp;&nbsp; Assists in monitoring and managing special projects and programs as needed.
9.&nbsp;&nbsp; Ensures proper coverage of the department during business hours.
10. Assists other Front Desk Agents with check-in problems, overbooking, and other problem-solving matters; first point of contact for customer resolution while appropriately maintaining professionalism and company standards.
11. Performs other duties as requested by the resort manager.
&nbsp;
Knowledge, Skill, and Experience:
1.&nbsp;&nbsp;Minimum Education (or substitute experience) required: 
<ul>
 <li>High school diploma or equivalent</li>
</ul>
2.&nbsp;&nbsp;Minimum Experience required:
<ul>
 <li>1+ year in a related field</li>
</ul>
3.&nbsp;&nbsp;Skills required:
<ul>
 <li>Must have good oral and written communication skills</li>
 <li>Excellent interpersonal skills</li>
 <li>Ability to multi-task</li>
</ul>
Trading Places International reserves the right to modify and update this Position Description as needed.

Front Service Agent

Highest Comp Plan in the Industry! Very attainable bonus plans! Paid training.&nbsp;
Purpose
The Front-Line Sales Associate speaks with and leads guests on a tour of model units with the intention of converting guests into Vacation Club Owners.
Principal Duties and Responsibilities
<ul>
 <li>Presents information to the guest on the benefits of vacation ownership with Capital Vacations, LLC.</li>
 <li>Completes property tours of the condos and discusses guest needs</li>
 <li>Calls Manager to present financial options for potential ownership with Capital Vacations, LLC.</li>
 <li>All other duties as assigned</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, and ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School diploma/GED&nbsp;preferred</li>
 <li>Maintain 10% closing, measured by monthly sales reports</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Maintain a high level of professionalism</li>
 <li>Excellent customer service skills</li>
 <li>Excellent written and verbal communication skills</li>
 <li>Flexible schedule</li>
 <li>Ability to travel –Road Shows</li>
</ul>
Shift:&nbsp;Weekends and holidays are required
<ul>
 <li>Regular Hours&nbsp;and Weekend</li>
</ul>
&nbsp;

Front-Line Sales Associate

Guide, direct and lead the Sales Team in daily operations of resort sales. Assist Sales Associate with finalization of sales process and preparation of worksheet.
RESPONSIBILITIES
<ul>
 <li>Maintain sales performance and finalization of sales</li>
 <li>Manage and train sales team</li>
 <li>Knowledge of, implementation and enforcement of policies and procedures</li>
 <li>Justifying and gaining consent to purchase from client</li>
 <li>Protect the company interest</li>
 <li>All other duties as assigned</li>
</ul>
BENEFITS, COMPENSATION, TRAINING
<ul>
 <li>Dynamic paid training and company comprehensive medical, vision and dental coverage, as well as life and long term/short term disability</li>
 <li>Weekly base + commissions and bonuses</li>
 <li>Company awards/prizes and incentive trips</li>
 <li>Employee lodging discounts</li>
</ul>
QUALIFICATIONS
<ul>
 <li>High School Diploma/GED</li>
 <li>Maintain a minimum of $2500 VPY with 10% cancellation rate or less</li>
 <li>Excellent customer service skills</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Create excitement with sales team and clients</li>
 <li>Possess great morals and integrity</li>
 <li>Effective management skills</li>
 <li>Flexible schedule</li>
 <li>Ability to travel</li>
</ul>

Front-Line Sales Manager

Top Level Bonus at $90,000 uncapped at 18%!! Plus 8 weeks of training pay!&nbsp;
Our mission is to deliver quality vacations to our members and guests.
In addition to competitive compensation, Capital Vacations offers a variety of benefits including Company Paid Life Insurance, Long-term Disability, Medical, Dental, Vision, 401K, plus discounted Vacation Stays,
Purpose
As one of the fastest- growing companies in the industry Capital Vacations &nbsp;Sales Representative&nbsp;speaks with and leads guests on a tour of model units with the intention of converting guests into Vacation Club Owners.
Principal Duties and Responsibilities
<ul>
 <li>Presents information to the guest on the benefits of vacation ownership with Capital Vacations, LLC.</li>
 <li>Completes property tours of the condos and discuss guest needs</li>
 <li>Building the dream of vacationing for guest&nbsp;</li>
 <li>Map out the benefits Capital Vacations travel program has to offer&nbsp;</li>
 <li>Calls Manager to present financial options for potential ownership with Capital Vacations, LLC.</li>
 <li>All other duties as assigned</li>
</ul>
Benefits:&nbsp;
<ul>
 <li>Extremely competitive compensation plan</li>
 <li>Training Pay&nbsp;</li>
 <li>Medical, Dental, Vision&nbsp;</li>
 <li>401k&nbsp;</li>
 <li>Discounted Travel Benefits&nbsp;</li>
 <li>Unlimited Growth Opportunities&nbsp;</li>
 <li>Exceptional Work-Life Balance&nbsp;</li>
</ul>
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School diploma/GED&nbsp;referred</li>
 <li>Real Estate License or be willing to obtain one&nbsp;</li>
 <li>Maintain 10% closing, measured by monthly sales reports</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Maintain a high level of professionalism</li>
 <li>Excellent customer services skills</li>
 <li>Excellent written and verbal communication skills</li>
 <li>Flexible schedule</li>
</ul>
Shift:&nbsp;
<ul>
 <li>Full Time Position - Possible Holidays and Weekends</li>
</ul>

Front-Line Sales Representative

Top Level Bonus at $90,000 uncapped at 18%!! Plus 8 weeks of training pay!&nbsp;
Our mission is to deliver quality vacations to our members and guests.
In addition to competitive compensation, Capital Vacations offers a variety of benefits including Company Paid Life Insurance, Long-term Disability, Medical, Dental, Vision, 401K, plus discounted Vacation Stays,
Purpose
As one of the fastest- growing companies in the industry Capital Vacations Front-Line Sales Agent speaks with and leads guests on a tour of model units with the intention of converting guests into Vacation Club Owners.
Principal Duties and Responsibilities
<ul>
 <li>Presents information to the guest on the benefits of vacation ownership with Capital Vacations, LLC.</li>
 <li>Completes property tours of the condos and discuss guest needs</li>
 <li>Building the dream of vacationing for guest&nbsp;</li>
 <li>Map out the benefits Capital Vacations travel program has to offer&nbsp;</li>
 <li>Calls Manager to present financial options for potential ownership with Capital Vacations, LLC.</li>
 <li>All other duties as assigned</li>
</ul>
Benefits:&nbsp;
<ul>
 <li>Extremely competitive compensation plan</li>
 <li>Training Pay&nbsp;</li>
 <li>Real Estate License reimbursement&nbsp;</li>
 <li>Medical, Dental, Vision&nbsp;</li>
 <li>401k&nbsp;</li>
 <li>Discounted Travel Benefits&nbsp;</li>
 <li>Unlimited Growth Opportunities&nbsp;</li>
 <li>Exceptional Work-Life Balance&nbsp;</li>
</ul>
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School diploma/GED&nbsp;referred</li>
 <li>Real Estate License or be willing to obtain one&nbsp;</li>
 <li>Maintain 10% closing, measured by monthly sales reports</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Maintain a high level of professionalism</li>
 <li>Excellent customer services skills</li>
 <li>Excellent written and verbal communication skills</li>
 <li>Flexible schedule</li>
</ul>
Shift:&nbsp;
<ul>
 <li>Full Time Position - Possible Holidays and Weekend</li>
</ul>

Frontline Sales Consultant 

Purpose
As one of the fastest- growing companies in the industry Capital Vacations Front-Line Sales Representative&nbsp;speaks with and leads guests on a tour of model units with the intention of converting guests into Vacation Club Owners.
Principal Duties and Responsibilities
<ul>
 <li>Presents information to the guest on the benefits of vacation ownership with Capital Vacations, LLC.</li>
 <li>Completes property tours of the condos and discuss guest needs</li>
 <li>Building the dream of vacationing for guest&nbsp;</li>
 <li>Map out the benefits Capital Vacations travel program has to offer&nbsp;</li>
 <li>Calls Manager to present financial options for potential ownership with Capital Vacations, LLC.</li>
 <li>All other duties as assigned</li>
</ul>
Benefits:&nbsp;
<ul>
 <li>Extremely competitive compensation plan</li>
 <li>Training Pay&nbsp;</li>
 <li>Medical, Dental, Vision&nbsp;</li>
 <li>401k&nbsp;</li>
 <li>Discounted Travel Benefits&nbsp;</li>
 <li>Unlimited Growth Opportunities&nbsp;</li>
 <li>Exceptional Work-Life Balance&nbsp;</li>
</ul>
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School diploma/GED&nbsp;referred</li>
 <li>Maintain 10% closing, measured by monthly sales reports</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Maintain a high level of professionalism</li>
 <li>Excellent customer services skills</li>
 <li>Excellent written and verbal communication skills</li>
 <li>Flexible schedule</li>
</ul>
Shift:&nbsp;
<ul>
 <li>Full Time Position - Possible Holidays and Weekends</li>
</ul>
Top Level Bonus at $90,000 uncapped at 18%!! Plus 8 weeks of training pay!&nbsp;
Our mission is to deliver quality vacations to our members and guests.
In addition to competitive compensation, Capital Vacations offers a variety of benefits including Company Paid Life Insurance, Long-term Disability, Medical, Dental, Vision, 401K, plus discounted Vacation Stays,

Frontline Sales Executive 

Purpose
The Housekeeping Inspector inspects all units to ensure cleanliness for all future guests and Owners.
Pay: $27 and $37 depends on the unit size. Paid per unit cleaned and released.
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Thoroughly inspects assigned units to ensure complete cleanliness and set up</li>
 <li>Checks the assigned units to ensure proper cleaning</li>
 <li>Calls room attendant to clean any area that was missed or not properly cleaned</li>
 <li>Aids the Housekeeping Supervisors in promoting a cooperative spirit among the housekeepers</li>
 <li>Alerts Supervisor/Manager to areas that need further attention and to housekeepers that need further instructions in certain areas</li>
 <li>Performs all other duties as assigned</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Prior housekeeping/supervisory experience</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>High energy with a passion for housekeeping and cleanliness</li>
 <li>Attention to detail</li>
 <li>Ability to communicate both verbally and written</li>
 <li>Ability to multitask</li>
 <li>Driven to improve quality of work</li>
 <li>Ability to work with no supervision</li>
 <li>Ability to maintain professional conduct at all times</li>
 <li>Flexible schedule; ability to work weekends and holidays is required</li>
</ul>
Shift: Additional hours may be necessary to accommodate business needs
<ul>
 <li>Regular Hours, On-Call, and Weekend</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Full Time Housekeeper

Job Title:
General Manager
<ul>
 <li>Exempt&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp;&nbsp;</li>
 <li>Full Time&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li>
</ul>
Department: Resort GM
&nbsp;
REPORTS TO:
VRI Director of Resort Operations and/or VRI Vice President of Resort Operations&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;
SUMMARY:
Responsible for the overall operation of the resort, including maintaining professional relationships with owners, Board members, and VRI staff. &nbsp;Duties include overseeing the overall safety, security, maintenance, and service levels of the resort, supervising resort staff in accordance with all Board and management company policies and employment law,&nbsp; ensuring that all financial controls are maintained, preparing and delivering required reports accurately and timely, ensuring that all assets and inventories are maintained and protected, establishing positive relations with the community and governing agencies, maintaining professional vendor relations, monitoring and ensuring owner/guest satisfaction, managing owner, renter and exchange guest reservations, facilitating and achieving Board directives and goals. 
&nbsp;
Leads by example, builds morale, motivates and trains employees to provide the highest standards of excellence in hospitality and vacation ownership. Due to the limited size of this property, you will be required to participate in most job functions and tasks as the General Manager.
&nbsp;
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Directs resort staff to achieve the duties listed below and performs other duties as may be assigned:
&nbsp;
1. Enforces Board and VRI standards for the health, wellbeing, and safety of employees, owners, guests, visitors, and vendors. 
2. Practices, promotes, enforces, and achieves Board and VRI core values, policies, philosophies, and goals.
3. Responsible for recruiting new employees for vacant positions including advertising, interviewing, and verifying qualifications. Responsible for training, evaluating, motivating, recognizing, and awarding employees for optimal employee satisfaction and retention. Also responsible for disciplining up to and including termination in accordance with employment law and current employee handbook.
4. Follows and enforces all rules and regulations set forth in the current Employee Handbook.
5. Responsible for planning, developing, and implementing Board approved employee policies and procedures in coordination with the VRI’s Director of Resorts.
6. Responsible for maintaining services at a level that ensures owner/guest satisfaction, excellent Customer Service Scores, and positive comments on social media and travel rating platforms. 
7. Monitors online reputation and responds to negative postings. 
8. Maintains expenses within Board-approved annual budget, reports, and attempts to offset significant variances and reports same on a timely basis. Assists VRI with budget development and presentation to the Board.
9. Provides oversite of all capital projects, leases, contracts, and all business concerns on behalf of the Association.
10. Performs weekly unit inspections and ongoing common area inspections and addresses any deficiencies in cleanliness and maintenance or safety issues.
11. Reviews night audits, daily reports, and all financial controls for accuracy and timely completion.
12. Analyzes income statement variances to budget minimally on a monthly basis to determine favorable and unfavorable trends.&nbsp; Is able to explain/account for variances and provides regular reports to VRI’s Director of Resort and the Board. Additionally, must be proactive in minimizing negative variances and/or take necessary steps to mitigate future variances. 
13. Responsible for the approval/verification of all vendor invoices and the timely submission to VRI for processing and payment.
14. Takes an active interest and supports the promotion, generation, and maximization of rental income for the resort.
15. Oversees the assignment of owner, exchange, and rental guestrooms based on room availability, use rights, governing by-laws and rental policies.
16. Meets with staff and reviews occupancy activity, guest satisfaction, and occupancy reports to determine service level corrections and recommended policy changes for VRI review and Board approval.
17. Ensures timely and complete communication of directives to department supervisors that include, but are not limited to, any changes to policies, systems, or operations.
18. Promotes the resort within the local community.
19. Responds to owners and guests professionally and with empathy to resolve problems or complaints.&nbsp; Handles special requests and unusual circumstances with compassion and understanding in order to maintain overall owner and guest satisfaction.&nbsp; 
20. Immediately advises VRI’s Director of Resorts of any unusual and/or material event.
21. Serves as liaison between owners, exchange company(ies), and VRI.&nbsp; Provides information and assistance to owners inquiring about use rights, policies, management services, and exchange company policies and procedures.
22. Answers questions pertaining to payment of assessments and fees. Contacts owners whose fees are delinquent prior to the submission of their account to the approved outside collection agency. Works to resolve payment errors or disputes within Assessment Billing and Collection policy guidelines. Establishes payment plans and other Board approved account resolution initiatives in accordance with said policy.
23. Reviews monthly exchange company CSI reports internal comment cards and online postings with staff.&nbsp; Monitors trends and reports same along with any recommended changes to policies or services to VRI’s Director of Resorts and the Board.
24. Responsible for ensuring staff compliance with all required health and safety meetings/classes. 
25. Conducts himself/herself in a professional manner at all times.
&nbsp;
KEY POINTS &amp; EXPECTATIONS
<ul>
 <li>LEADERSHIP – Leads Direct Reports by example with a positive attitude, ethics, responsiveness, and work product accuracy.&nbsp; Consistently strives for excellence. Monitors VRI’s performance, taking responsibility for, and action to, correct service errors by working and communicating constructively with departmental leaders.</li>
</ul>
<ul>
 <li>PROFESSIONALISM – Reflects and promotes VRI Americas’ industry-leading standing in all interactions with subordinates, clients, peers, affiliates, and competitors.&nbsp; </li>
 <li>WORKFLOW – Optimizes productivity by seeking to streamline workflow and continually refining personal, and organizational practices. </li>
 <li>ATTENTION TO DETAIL – Performs regular resort and unit inspections, anticipates problems, and evaluates facility and service standards from a “Guest” perspective. </li>
 <li>MULTI-TASKING –Organizes, prioritizes, and effectively executes simultaneous assignments and tasks.</li>
</ul>
QUALIFICATIONS:
<ol>
 <li>Must have at least five (5) years of experience as a General Manager in a Vacation Ownership resort with at least _____ units.</li>
 <li>High School graduate and working knowledge of hotel and timeshare operations.</li>
 <li>Must have a working knowledge of computerized reservation systems.</li>
 <li>Ability to deal tactfully and professionally with owners, guests, Board members, and the public.</li>
 <li>Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.</li>
 <li>Ability to write routine reports and correspondence via personal use of word processing and spreadsheet software.</li>
 <li>Ability to speak effectively to groups, guests, and employees of the organization.</li>
 <li>Ability to calculate figures and amounts such as discounts, commissions, percentages, and payments.&nbsp; Ability to apply concepts of basic business math.</li>
 <li>Ability to define problems, collect data, establish facts, and draw valid conclusions.</li>
 <li>Ability to interpret a variety of instructions in mathematical form and deal with abstract and concrete variables.</li>
 <li>Ability to properly and safely lift 30 pounds.</li>
</ol>
&nbsp;
VRI Americas reserves the right to modify and update this Position Description as needed.

General Manager

SUMMARY:
Responsible for the overall operation of the resort, including maintaining professional relationships with owners, Board members, and VRI staff. &nbsp;Duties include overseeing the overall safety, security, maintenance, and service levels of the resort, supervising resort staff in accordance with all Board and management company policies and employment law,&nbsp; ensuring that all financial controls are maintained, preparing and delivering required reports accurately and timely, ensuring that all assets and inventories are maintained and protected, establishing positive relations with the community and governing agencies, maintaining professional vendor relations, monitoring and ensuring owner/guest satisfaction, managing owner, renter and exchange guest reservations, facilitating and achieving Board directives and goals.
Leads by example, builds morale, motivates and trains employees to provide the highest standards of excellence in hospitality and vacation ownership. Due to the limited size of this property, you will be required to participate in most job functions and tasks as the General Manager.
&nbsp;
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Directs resort staff to achieve the duties listed below and performs other duties as may be assigned:
1. Enforces Board and VRI standards for the health, wellbeing, and safety of employees, owners, guests, visitors, and vendors.
2. Practices, promotes, enforces, and achieves Board and VRI core values, policies, philosophies, and goals.
3. Responsible for recruiting new employees for vacant positions including advertising, interviewing, and verifying qualifications. Responsible for training, evaluating, motivating, recognizing, and awarding employees for optimal employee satisfaction and retention. Also responsible for disciplining up to and including termination in accordance with employment law and current employee handbook.
4. Follows and enforces all rules and regulations set forth in the current Employee Handbook.
5. Responsible for planning, developing, and implementing Board approved employee policies and procedures in coordination with the VRI’s Director of Resorts.
6. Responsible for maintaining services at a level that ensures owner/guest satisfaction, excellent Customer Service Scores, and positive comments on social media and travel rating platforms.
7. Monitors online reputation and responds to negative postings.
8. Maintains expenses within Board-approved annual budget, reports, and attempts to offset significant variances and reports same on a timely basis. Assists VRI with budget development and presentation to the Board.
9. Provides oversite of all capital projects, leases, contracts, and all business concerns on behalf of the Association.
10. Performs weekly unit inspections and ongoing common area inspections and addresses any deficiencies in cleanliness and maintenance or safety issues.
11. Reviews night audits, daily reports, and all financial controls for accuracy and timely completion.
12. Analyzes income statement variances to budget minimally on a monthly basis to determine favorable and unfavorable trends.&nbsp; Is able to explain/account for variances and provides regular reports to VRI’s Director of Resort and the Board. Additionally, must be proactive in minimizing negative variances and/or take necessary steps to mitigate future variances.
13. Responsible for the approval/verification of all vendor invoices and the timely submission to VRI for processing and payment.
14. Takes an active interest and supports the promotion, generation, and maximization of rental income for the resort.
15. Oversees the assignment of the owner, exchange, and rental guestrooms based on room availability, use rights, governing by-laws, and rental policies.
16. Meets with staff and reviews occupancy activity, guest satisfaction, and occupancy reports to determine service level corrections and recommended policy changes for VRI review and Board approval.
17. Ensures timely and complete communication of directives to department supervisors that include, but are not limited to, any changes to policies, systems, or operations.
18. Promotes the resort within the local community.
19. Responds to owners and guests professionally and with empathy to resolve problems or complaints.&nbsp; Handles special requests and unusual circumstances with compassion and understanding in order to maintain overall owner and guest satisfaction.&nbsp;
20. Immediately advises VRI’s Director of Resorts of any unusual and/or material event.
21. Serves as liaison between owners, exchange company(ies), and VRI.&nbsp; Provides information and assistance to owners inquiring about use rights, policies, management services, and exchange company policies and procedures.
22. Answers questions pertaining to payment of assessments and fees. Contacts owners whose fees are delinquent prior to the submission of their account to the approved outside collection agency. Works to resolve payment errors or disputes within Assessment Billing and Collection policy guidelines. Establishes payment plans and other Board approved account resolution initiatives in accordance with said policy.
23. Reviews monthly exchange company CSI reports internal comment cards and online postings with staff.&nbsp; Monitors trends and reports same along with any recommended changes to policies or services to VRI’s Director of Resorts and the Board.
24. Responsible for ensuring staff compliance with all required health and safety meetings/classes.
25. Conducts himself/herself in a professional manner at all times.
&nbsp;
KEY POINTS &amp; EXPECTATIONS
<ul>
 <li>LEADERSHIP – Leads Direct Reports by example with a positive attitude, ethics, responsiveness, and work product accuracy.&nbsp; Consistently strives for excellence. Monitors VRI’s performance, taking responsibility for, and action to, correct service errors by working and communicating constructively with departmental leaders.</li>
</ul>
<ul>
 <li>PROFESSIONALISM – Reflects and promotes VRI Americas’ industry-leading standing in all interactions with subordinates, clients, peers, affiliates, and competitors.&nbsp;</li>
 <li>WORKFLOW – Optimizes productivity by seeking to streamline workflow and continually refining personal, and organizational practices.</li>
 <li>ATTENTION TO DETAIL – Performs regular resort and unit inspections, anticipates problems, and evaluates facility and service standards from a “Guest” perspective.</li>
 <li>MULTI-TASKING –Organizes, prioritizes and effectively executes simultaneous assignments and tasks.</li>
</ul>
&nbsp;
QUALIFICATIONS:
<ol>
 <li>Must have at least five (5) years of experience as a General Manager in a Vacation Ownership resort.</li>
 <li>High School graduate and working knowledge of hotel and timeshare operations.</li>
 <li>Must have a working knowledge of computerized reservation systems.</li>
 <li>Ability to deal tactfully and professionally with owners, guests, Board members, and the public.</li>
 <li>Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.</li>
 <li>Ability to write routine reports and correspondence via personal use of word processing and spreadsheet software.</li>
 <li>Ability to speak effectively to groups, guests, and employees of the organization.</li>
 <li>Ability to calculate figures and amounts such as discounts, commissions, percentages, and payments.&nbsp; Ability to apply concepts of basic business math.</li>
 <li>Ability to define problems, collect data, establish facts, and draw valid conclusions.</li>
 <li>Ability to interpret a variety of instructions in mathematical form and deal with abstract and concrete variables.</li>
 <li>Ability to properly and safely lift 30 pounds.</li>
</ol>
&nbsp;
VRI Americas reserves the right to modify and update this Position Description as needed.

The General Manager is responsible for all aspects of the operations at the Resort regarding day-to-day staff management and guests. Our General Manager is an ambassador for Capital Vacations, providing leadership and strategic planning to all departments in support of our service culture that emphasizes optimizing operations and guest satisfaction. The General Manager works very closely with our Owners and Board Members.
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Oversees the operations functions of the Resort</li>
 <li>Processes and submits Payroll to Human Resources</li>
 <li>Holds regular briefings and meetings with all head of departments</li>
 <li>Ensures full compliance to Resort operating controls, SOPs, policies, procedures and service standards</li>
 <li>Leads all key property issues, including capital projects, customer service, and refurbishment</li>
 <li>Handles complaints and oversees the service recovery procedures</li>
 <li>Is responsible for the preparation, presentation and subsequent achievement of Resorts Annual Operating Budget, Marketing &amp; Sales Plan and Capital Budget</li>
 <li>Manages ongoing profitability of the Resort, ensuring revenue and guest satisfaction targets are met and exceeded</li>
 <li>Ensures all decisions made are in the best interest of the Resort and Management</li>
 <li>DeliversResort budget goals and sets other short-and long-term strategic goals for the property</li>
 <li>Develops improvement actions and carries out costs savings</li>
 <li>Maintains a strong understanding of P&amp;L statements and the ability to react with impactful strategies</li>
 <li>Ensures the monthly financial outlooks for the Resort are on target and accurate</li>
 <li>Prepares monthly financial reporting for the Owners and Board Members</li>
 <li>Draws up plans and budget (revenue, costs, etc.) for Owners</li>
 <li>Oversees and manages all departments and works closely with department heads daily</li>
 <li>Is accountable for the responsibilities of department heads and take ownership of all guest complaints</li>
 <li>Provides effective leadership to all Resort Team Members</li>
 <li>Responds to audits to ensure continual achieved improvement</li>
 <li>Is responsible for safeguarding the quality of operations (both internal &amp; external audits)?Is responsible for legalization, Occupational Health &amp; SafetyAct, fire regulations and other legal requirements</li>
 <li>Is available to travel on company business to assist in offsite training support and or New Business transitions if needed (average 1-2-week assignments)</li>
 <li>Steps in and performs any task or cover any department as necessary, including front desk, housekeeping, maintenance, etc.</li>
 <li>Performs all other related duties and projects as assigned</li>
</ul>
General Statement&nbsp;-&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>Bachelor’s Degree in Business Management OR equivalent industry job-related experience</li>
 <li>5-10 years of experience as a General Manager or Assistant General Manager</li>
 <li>15-20 years of experience in the hospitality industry</li>
 <li>Must obtain and maintain licensing where required (ex; CAM)</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Excellent verbal and written communication skills</li>
 <li>Proven strong leadership skills</li>
 <li>Ability to manage, direct and complete assigned duties</li>
 <li>Excellent computer skills, Microsoft Office Suite</li>
 <li>Ability to prioritize, manage and delegate efficiently</li>
 <li>Flexible schedule, be available at a moment’s notice</li>
</ul>
Shift:&nbsp;Additional hours may be required to cover shifts, meet deadlines and goals as necessary
<ul>
 <li>Regular Hours&nbsp;and Weekend</li>
</ul>
Travel:&nbsp;Must be available to travel for meetings, etc. as required
<ul>
 <li>Up to 25%</li>
</ul>

General Manager- A Place at the Beach Atlantic Beach

The Golf Customer Service Representative assesses, plans, implements, and evaluates programs for&nbsp;activities, which are multi-faceted to meet the owners' and guests' functional needs and reflect the interests of guests.
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Take flags in &amp; out of holes and inspect greens daily</li>
 <li>Answering Phones</li>
 <li>Operate cash register &amp; sell merchandise</li>
 <li>Making tee times</li>
 <li>Purchases and maintains sports equipment&nbsp;</li>
 <li>Assist manager in scheduling lessons &amp; golf tournaments</li>
 <li>Remove, store &amp; maintain fleet of golf carts on a daily basis</li>
 <li>Provides follow-up reports to management with regard to special projects and responsibilities</li>
 <li>Assists in the planning of employee-related functions within the workplace</li>
 <li>Supervises and trains staff where necessary</li>
 <li>Provides exemplary guest service to all owners, exchangers and resort guests</li>
 <li>Uses and maintains all office equipment (i.e.,computers, color laser printers, fax machines, digital cameras, and scanners)</li>
 <li>Complies with all Company policies and procedures</li>
 <li>Performs all other related duties and projects as assigned by immediate supervisor</li>
</ul>
General Statement&nbsp;-&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>Some golf experience</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Good communication and interpersonal skills</li>
 <li>Ability to motivate guest to engage in activities</li>
 <li>Ability to perform multi-task functions in coordination with management</li>
 <li>Proven leadership skills</li>
 <li>Ability to manage, direct and complete assigned duties as directed by immediate supervisor</li>
 <li>Ability to process and resolve guest requests</li>
 <li>Skilled in the use of computer programs such as Microsoft Publisher, Word, Excel, Outlook, and FrontPage</li>
 <li>Ability to stand or sit for 10-hour shift</li>
 <li>Ability to exercise patience and understanding with adults and children</li>
 <li>Outgoing personality and positive attitude</li>
 <li>Flexible schedule, ability to work evenings, weekends and holidays</li>
</ul>
Shift: Additional hours may be necessary based on the number of guests and to cover shifts, flexible schedule a must
<ul>
 <li>Flexible</li>
</ul>
Travel:
<ul>
 <li>None</li>
</ul>

Golf Shop- Customer Service Rep

JOB DESCRIPTION
&nbsp;
JOB TITLE: Grounds Manager
&nbsp;
REPORTS TO: General Manager
&nbsp;
LOCATION:&nbsp;Sedona Springs Resort, Villas of Sedona, Villas at Poco Diablo
&nbsp;
JOB SUMMARY:
Performs a variety of ground care and landscaping tasks aimed at enhancing the overall appearance of the resort exterior. These tasks may include watering, cutting and trimming, and fertilizing lawns, trees, shrubs, and flowers. Also includes the proper care of equipment and tools including storage and repair. Performs other duties where applicable, such as cultivating planters, hanging flower pots, and indoor plants. Must always follow the rules and regulations as set forth by the latest Employee Handbook.
&nbsp;
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1) Works scheduled shift, works weekends and holidays as needed.
2) Create and maintain a schedule for their department.
3) Process payroll for their department on a weekly basis.
4) Schedule daily tasks for their staff, ensuring that work is monitored and completed satisfactorily.
5) Waters lawns, trees, shrubs, and flowers according to season, using automated or manual sprinkler systems, as well as handheld hoses.
6) Mows lawns according to a preset schedule and seasonal variations using a variety of power and lawnmowers and edgers.
7) Trims shrubs, hedges, and trees according to accepted practices and seasonal requirements.
8) Plants new shrubs, trees, flowers, and other plants where required according to the needs of the resort and seasonal requirements.
9) Fertilizes lawns, shrubs, flowers, and other plants according to accepted practices and seasonal requirements.
10) Reseeds lawn areas.
11) Washes down or sweeps pool areas, parking lots, and other concrete or asphalt areas as required.
12) Picks up dropped or wind-blown debris on grounds using a vacuum/blower or manual methods.
13) Weeds when and where necessary and using herbicide sprays insecticides on all plants and trees as needed.
14) Inspects and adjusts sprinkler systems as required.
15) Maintains equipment; mowers, edgers, blowers, electric trimmers, and all hand trimmers, clippers, edgers, and hoses.
16) Properly stores equipment, chemicals, and fertilizers.
17) Orders and picks up the nursery, garden, and other landscape supplies.
18) Aligns pool and spa area furniture and cleans pool area daily, picking up trash and items left lying about.
19) Always conducts themselves in a professional manner.
20) Maintains proper dress code and keeps uniforms neat and clean and worn during working hours.
21) Required to report hazardous conditions for the safety of all employees and guests, including placing wet floor signs in necessary areas around the property during inclement weather or as needed.
22) Ability to accept constructive criticism and understand/follow posted work rules and procedures.
23) Has the ability to follow directions from a supervisor and interact well with co-workers, subordinates, and supervisors.
24) Must sign or initial all timesheets, posted schedules, memos, and other company documents as distributed by Management.
25) Participates in all required health and OSHA safety meetings/classes.
26) Maintain regular attendance in compliance with Vacation Resorts International’s standards.
27) Performs any other various duties that may be assigned by the General Manager, Assistant General Manager, or VRI Director of Resorts.
&nbsp;
PERSONAL CHARACTERISTICS:
High energy level, comfortable performing multifaceted projects in conjunction with normal activities. Must be well organized and motivated. Advocates team support. Ability to get along with diverse personalities – tactful, honest, mature, responsible, and courteous. Has the ability to deal tactfully and professionally with owners, guests, board members, and the public. Must also maintain attentiveness and a positive attitude at all times. Must have the ability to meet and maintain personal cleanliness and hygiene standards as set forth in the Employee Handbook.
&nbsp;
Physical Demands:
While performing the duties of this job, the employee is regularly required to stand for indefinite periods of time, use hands, talk, hear, and smell. The employee is frequently required to reach with hands and arms. The employee is required to walk, sit, stand, stoop, kneel, climb or balance, crouch, bend, or crawl. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus. The employee must frequently lift and/or move up to 50 pounds.
&nbsp;
Work Environment:
Must be comfortable and able to work around particular scents such as paint, chemicals, perfumes, body odors, food, etc. May also be exposed to fumes or airborne particles such as printer cartridge powder, cleaning supplies, gasoline, and car fumes, microwaves from a microwave oven, and risk of radiation. Must be comfortable working in heat, cold or inclement weather for sustained periods of time.
&nbsp;
QUALIFICATIONS:
1) A background and understanding of proper methods of ground care including knowledge of various lawn, plant, and tree varieties.
2) Experience with various ground care equipment such as mowers, trimmers, and edgers and an understanding of sprinkler systems.
3) Knowledge of seasonal differences for ground care and the variety of seeds, plants, and trees used.
4) Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to understand and speak Basic English sentences.
5) Ability to apply common sense understanding to carry out simple one- or two-step instructions.
6) Background checks will be completed as a condition of employment.
7) Must be dependable and be able to work without constant supervision.
8) Must be comfortable around machinery and tolerant of heat and cold.
9) Ability to learn quickly and work in a fast-paced position.
10) Ability to apply common sense to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram form.
11) To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Grounds Manager

JOB TITLE:&nbsp; &nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Groundskeeper
&nbsp;
POSITION REPORTS TO:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintenance Supervisor/General Manager
&nbsp;
JOB SUMMARY:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Performs a variety of ground care tasks aimed at enhancing the overall appearance of the resort exterior. Must always follow the rules and regulations as set forth by the latest Employee Handbook.
&nbsp;
ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ol>
 <li>Maintain regular attendance in compliance with resort standards, including working weekends and holidays; follows procedures for clocking in and out.</li>
 <li>Empties all trash cans on the grounds two times per day.</li>
 <li>Cleans charcoal and gas grills regularly.</li>
 <li>Mop and wipe down the interior of elevators daily.</li>
 <li>Blow off the beach boardwalk daily.</li>
 <li>Clean indoor and outdoor pool bathrooms daily.</li>
 <li>Walk the entire property, both exterior and under buildings, picking up trash and debris to help maintain a clean environment for all employees, owners, and guests.</li>
 <li>Vacuum hallways in buildings K and L.</li>
 <li>Pull weeds from the rotary fields.</li>
 <li>Replenish mutt-mitts in receptacles throughout the property.</li>
 <li>Check exterior lighting for burned-out light bulbs.</li>
 <li>Clean indoor pool windows.</li>
 <li>Keep hallways, stairwells, and exterior light fixtures free of cobwebs and bugs.</li>
 <li>Conduct themselves in a professional manner at all times.</li>
 <li>Maintains proper dress code and keeps uniforms neat and clean and worn during working hours.</li>
 <li>Required to report hazardous conditions for the safety of all employees and guests, including placing wet floor signs in necessary areas around the property during inclement weather or as needed.</li>
 <li>Ability to accept constructive criticism and understand/follow posted work rules and procedures.</li>
 <li>Has the ability to follow directions from a supervisor and interact well with co-workers, subordinates, and supervisors.</li>
 <li>Participates in all required health and OSHA safety meetings/classes.</li>
 <li>Performs any other various duties that may be assigned by the General Manager, Assistant Manager, Front Desk Supervisor, or VRI Director of Resorts.</li>
</ol>
&nbsp;
PERSONAL CHARACTERISTICS:&nbsp;
High energy level, comfortable performing multifaceted projects in conjunction with normal activities.&nbsp; Must be well organized and motivated.&nbsp; Advocates team support.&nbsp; Ability to get along with diverse personalities – tactful, honest, mature, responsible, and courteous. Has the ability to deal tactfully and professionally with owners, guests, board members, and the public.&nbsp; Must also maintain attentiveness and a positive attitude at all times.&nbsp; Must have the ability to meet and maintain personal cleanliness and hygiene standards as set forth in the Employee Handbook.
&nbsp;
PHYSICAL DEMANDS:
While performing the duties of this job, the employee is regularly required to stand for indefinite periods of time, use hands, talk, hear, and smell.&nbsp; The employee is frequently required to reach with hands and arms.&nbsp; The employee is occasionally required to walk, sit, stand, stoop, kneel, climb or balance, crouch, bend, or crawl.&nbsp; Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus. The employee must frequently lift and/or move up to 50 pounds.
&nbsp;
WORK ENVIRONMENT:&nbsp;
Must be comfortable and able to work around particular scents such as paint, chemicals, perfumes, body odors, food, etc. May also be exposed to fumes or airborne particles such as cleaning supplies, gasoline, and car fumes, microwaves from a microwave oven, and risk of radiation.&nbsp; The work environment is mainly outdoors.&nbsp;&nbsp;Must be comfortable working in heat, cold or inclement weather for sustained periods of time.
&nbsp;
QUALIFICATIONS:&nbsp;&nbsp;
<ul>
 <li>Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers.&nbsp; Ability to understand and speak Basic English sentences.</li>
 <li>Ability to apply common sense understanding to carry out simple one- or two-step instructions.&nbsp; Ability to deal with standardized situations with only occasional or no variables.</li>
 <li>Background check will be completed as a condition of employment.</li>
 <li>Must be dependable and be able to work without constant supervision.</li>
 <li>Must be comfortable around machinery and tolerant of heat.</li>
 <li>Ability to learn quickly and work in a fast-paced position.</li>
 <li>Ability to apply common sense to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.&nbsp; Ability to interpret a variety of instructions furnished in written, oral, or diagram form.</li>
 <li>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li>
</ul>

Groundskeeper

Purpose
The Guest Services Associate is responsible for interacting with Capital Vacations guests and owners via telephone or in-person to gain or provide information in response to inquiries or requests while ensuring an enjoyable customer service experience. The Guest Services Associate checks in guests and Owners for presentations and provides back-up for gifting and welcome center.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Greets and checks in guests and Owners</li>
 <li>Resolves customer complaints and ensures the smooth operation of the Guest Services Department</li>
 <li>Completes Pre-Arrival calls to all mini-vac package guests</li>
 <li>Prepares tour flow, prints gifting</li>
 <li>Runs and prepares reports at both opening and closing</li>
 <li>Completes 6-week projections and In-House reports as requested</li>
 <li>Communicates all pertinent and required information/reports to DOS, DOM, MOM, TO, etc.</li>
 <li>Answers phones</li>
 <li>Makes reservations</li>
 <li>Prepares and runs daily gifting inventory audit</li>
 <li>Provides backup for gifting, welcome center, and contracts departments</li>
 <li>Calls no shows and reschedule</li>
 <li>Fulfills any additional duties as required</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Prior Front Desk/Customer Service experience in a resort or hotel environment</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Basic computer skills</li>
 <li>Attention to detail</li>
 <li>Customer Service skills</li>
 <li>Ability to work with minimal supervision</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Flexible schedule-working holidays and weekends are a must</li>
</ul>
Shift:&nbsp;40-hour work week, which will include holidays and weekends; additional hours may be necessary to accommodate tour flow
<ul>
 <li>Regular Hours&nbsp;and Weekend</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Guest Services Associate

Purpose
The Guest Services Associate is responsible for interacting with Capital Vacations guests and owners via telephone or in-person to gain or provide information in response to inquiries or requests while ensuring an enjoyable customer service experience. The Guest Services Associate checks in guests and Owners for presentations and provides back-up for gifting and welcome center.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Greets and checks in guests and Owners</li>
 <li>Resolves customer complaints and ensures the smooth operation of the Guest Services Department</li>
 <li>Completes Pre-Arrival calls to all mini-vac package guests</li>
 <li>Prepares tour flow, prints gifting</li>
 <li>Runs and prepares reports at both opening and closing</li>
 <li>Completes 6-week projections and In-House reports as requested</li>
 <li>Communicates all pertinent and required information/reports to DOS, DOM, MOM, TO, etc.</li>
 <li>Answers phones</li>
 <li>Makes reservations</li>
 <li>Prepares and runs daily gifting inventory audit</li>
 <li>Provides backup for gifting, welcome center, and contracts departments</li>
 <li>Calls no shows and reschedule</li>
 <li>Fulfills any additional duties as required</li>
</ul>
General Statement&nbsp;-&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Prior Front Desk/Customer Service experience in a resort or hotel environment</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Basic computer skills</li>
 <li>Attention to detail</li>
 <li>Customer Service skills</li>
 <li>Ability to work with minimal supervision</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Flexible schedule-working holidays and weekends are a must</li>
</ul>
Shift:&nbsp;40-hour work week, which will include holidays and weekends; additional hours may be necessary to accommodate tour flow
<ul>
 <li>Must work some Saturdays. Off Sundays</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Guest Services Representative

Purpose
The Guest Services Associate is responsible for interacting with Capital Vacations guests and owners via telephone or in-person to gain or provide information in response to inquiries or requests while ensuring an enjoyable customer service experience. The Guest Services Associate checks in guests and Owners for presentations and provides back-up for gifting and welcome center.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Greets and checks in guests and Owners</li>
 <li>Resolves customer complaints and ensures the smooth operation of the Guest Services Department</li>
 <li>Completes Pre-Arrival calls to all mini-vac package guests</li>
 <li>Prepares tour flow, prints gifting</li>
 <li>Runs and prepares reports at both opening and closing</li>
 <li>Completes 6-week projections and In-House reports as requested</li>
 <li>Communicates all pertinent and required information/reports to DOS, DOM, MOM, TO, etc.</li>
 <li>Answers phones</li>
 <li>Makes reservations</li>
 <li>Prepares and runs daily gifting inventory audit</li>
 <li>Provides backup for gifting, welcome center, and contracts departments</li>
 <li>Calls no shows and reschedule</li>
 <li>Fulfills any additional duties as required</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Prior Front Desk/Customer Service experience in a resort or hotel environment</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Basic computer skills</li>
 <li>Attention to detail</li>
 <li>Customer Service skills</li>
 <li>Ability to work with minimal supervision</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Flexible schedule-working holidays and weekends are a must</li>
</ul>
Shift:&nbsp;40-hour work week, which will include holidays and weekends; additional hours may be necessary to accommodate tour flow
<ul>
 <li>Must work some Saturdays. Off Sundays</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Purpose
The Hospitality Lead –Front Desk assists in the management of daily operations of the front desk, rooms control, and PBX, while maintaining positive working relationships with all other departments.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Supports the vision and goals of the General Manager and assists in creating and implementing new service initiatives</li>
 <li>Is a hands-on leader and a visible front office team member who leads by example</li>
 <li>Monitors departmental service levels and acts accordingly</li>
 <li>Assists with internal audits to ensure compliance with corporate SOPs and QA standards</li>
 <li>Assists in training and mentoring staff</li>
 <li>Serves as Manager on Duty as needed, making decisions based on the business requirements</li>
 <li>Works all shifts as need dictates</li>
 <li>Checks guests in/out, answers phones and handles guest comments and concerns</li>
 <li>Assists in the management of the resort’s room matrix, discrepant reservations, and maintaining inventory</li>
 <li>Monitors front desk controls, cash drawers, change given, and key inventories</li>
 <li>Provides follow-up of maintenance/ housekeeping requests</li>
 <li>Ensures the satisfaction of all guests by responding to guests needs, leading other Team Members in handling guests’ concerns</li>
 <li>Ability to step into any role as necessary</li>
 <li>All other duties as requested</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Minimum 2 years of experience in hotel/resort operations, preferably in vacation ownership</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Exceptional communication and leadership skills</li>
 <li>Excellent interpersonal skills when dealing with guests, Team Members, and the general public and have a good work ethic</li>
 <li>Knowledge of daily operations of the front desk, reservations, and problem resolution</li>
 <li>AS400/TSW experience preferred</li>
 <li>Ability to supervise a staff of Team Members</li>
 <li>Knowledge of Vacation Ownership is preferred</li>
 <li>Strong interpersonal and organizational skills</li>
 <li>Effective oral and written communication skills coupled with strong interpersonal skills</li>
 <li>Demonstrated ability to manage multiple functions and multitask</li>
 <li>Flexible schedule, ability to work evenings, weekends and holidays</li>
</ul>
Shift:&nbsp;Additional hours may be necessary to meet business needs
<ul>
 <li>Regular Hours and Weekend</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Hospitality Lead – Front Desk

WHAT YOU'LL DO 
Looking for a professional individual to represent the first point of contact with our guests and handle all stages of their stay.
&nbsp;
PAY: $14/hr
Schedule: FLEXIBLE&nbsp; but weekends are a must
RESPONSIBILITIES
<ul style="margin-left: 0px; margin-right: 0px">
 <li>Responsible for the efficient and courteous operation of the front desk.</li>
 <li>Responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges.</li>
 <li>Answers and transfers call from the switchboard using proper telephone etiquette.</li>
 <li>Answer guest questions about local restaurants and attractions.</li>
 <li>Make courtesy calls and follow up calls to all guests’ issues.</li>
 <li>Send confirmation letters to owners/guests.</li>
 <li>Coordinate with all other departments to ensure a smooth response to guest’s requests.</li>
 <li>Process all incoming revenue from all departments daily.</li>
 <li>Open and close the credit card machines and cashier audit reports.</li>
 <li>Balance out cash drawer, process advance deposits when making reservations and collect money and post the transactions from other departments.</li>
 <li>Order office supplies as needed.</li>
 <li>Prepare night audit daily.</li>
 <li>Enter maintenance and service requests in SPI promptly.</li>
 <li>Make reservations courteously and efficiently.</li>
 <li>Make room moves and stay over requests for guests as needed to ensure guest satisfaction.</li>
 <li>Run reports and correct errors before guest check-in.</li>
 <li>Perform any other inventory management changes as directed by the supervisor or manager.</li>
 <li>Prepare check-in packets for the upcoming week.</li>
 <li>Make rental calls to notify owners whether their villa rented or not.</li>
 <li>Respond to online reviews.</li>
 <li>Reconcile rentals for the previous month.</li>
 <li>Check online travel agents for rental inbound.</li>
 <li>Daily post office and banking run.</li>
 <li>Block RCI points for unpaid accounts.</li>
 <li>Manage RCI banking, membership changes, and cancellations.</li>
 <li>All other duties as assigned by management</li>
</ul>
BENEFITS, COMPENSATION, TRAINING
QUALIFICATIONS
<ul style="margin-left: 0px; margin-right: 0px">
 <li>High School Diploma/GED</li>
 <li>Experience from which comparable knowledge and abilities are acquired</li>
 <li>Basic computer skills</li>
 <li>Great attention to detail</li>
 <li>Excellent Customer Service skills with the ability to work under pressure</li>
 <li>Bilingual is a plus</li>
 <li>Active listener with the ability to solve problems</li>
 <li>Work with minimal supervision</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Flexible schedule – Ability to work evenings, holidays and weekends are a must</li>
</ul>
SCHEDULE:
Sunday - Thursday 8:30 to 5:00 
Friday and Saturday 9:30 to 6:00

Hospitality Specialist 

We’re looking for a friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once. 
The ideal candidate will have previous customer service experience in the hospitality industry and will understand the importance of responding quickly to owners’ and guests. You’ll be corresponding with guests through email, over the phone and in person. If you’ve worked in the hospitality industry before, we definitely want to talk to you.
Accepting full and part time applications!&nbsp;
Below are just&nbsp;some&nbsp;of the benefits you'll receive! 
• Competitive pay 
• Paid time off 
• Career growth 
• Medical / Dental / Vision insurance 
• 401k 
• Enthusiastic team environment 
• Travel Perks to all our Resort locations
Opportunity for career advancement in a fast paced, growth-oriented Organization. 
 
We are currently seeking a Hospitality Specialist to join our team at Lodges at Table Rock, a 9-unit timeshare resort in Branson, MO. 
 
The Hospitality Specialist–Front Office represents the first point of contact with our guests and handles all stages of their stay.
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Is responsible for the efficient and courteous operation of the front desk</li>
 <li>Is responsible for checking guests in/out most efficiently and courteously.</li>
 <li>Collect balances and post appropriate room charges</li>
 <li>Answers and transfers all calls from the switchboard using proper telephone etiquette</li>
 <li>Answers guest questions about local restaurants and attractions</li>
 <li>Makes courtesy calls and follow up calls to all guests’ issues</li>
 <li>Sends confirmation letters to owners/guests</li>
 <li>Coordinates with all other departments to ensure a smooth response to guest’s requests</li>
 <li>Processes all incoming revenue from all departments daily</li>
 <li>Opens and closes the credit card machines and cashier audit reports</li>
 <li>Balances out cash drawer, processes advance deposits when making reservations, collects money and posts the transactions from other departments</li>
 <li>Orders office supplies as needed</li>
 <li>Prepares night audit daily</li>
 <li>Enters maintenance and service requests in SPI promptly</li>
 <li>Makes reservations most courteously and efficiently</li>
 <li>Makes room moves and stay-over requests for guests as needed to ensure guest satisfaction</li>
 <li>Runs reports and corrects errors before the guests check-in</li>
 <li>Performs any other inventory management changes as directed by the supervisor or manager</li>
 <li>Prepares check-in packets for the upcoming week</li>
 <li>Makes rental calls to notify owners whether their villa rented or not</li>
 <li>Responds to online reviews</li>
 <li>Reconciles rentals for the previous month</li>
 <li>Checks online travel agents for rental inbounds</li>
 <li>Makes daily post office and banking runs</li>
 <li>Blocks RCI points for unpaid accounts</li>
 <li>Manages RCI banking, membership changes, and cancellations</li>
 <li>All other duties as assigned by management</li>
</ul>
General Statement&nbsp;- Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/ GED</li>
 <li>Experience or comparable knowledge in the Resort/Hotel industry; Timeshare knowledge is preferred</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Basic computer skills</li>
 <li>Close attention to detail</li>
 <li>Excellent Customer Service skills with the ability to work under pressure</li>
 <li>Bilingual is a plus</li>
 <li>Active listener with the ability to solve problems</li>
 <li>Ability to Work with minimal supervision</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Flexible schedule –Ability to work evenings, holidays and weekends are a must</li>
</ul>
Shift: Additional hours may be necessary to cover shifts and meet deadlines
<ul>
 <li>Regular Hours and Weekend</li>
</ul>

Hospitality Specialist - Front Desk

Purpose
The Hospitality Specialist –Night Auditor is responsible for all EOD accounting functions and communications with the security team to ensure the safety of our guests.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Greets guests courteously and registers guests into the resort</li>
 <li>Assists with the maintenance and control of room inventory and availability</li>
 <li>Possesses knowledge of all resort services</li>
 <li>Possesses knowledge of reservation and billing system</li>
 <li>Possesses knowledge of resorts cash and credit card policies and procedures</li>
 <li>Possesses knowledge of the resorts products, rates, and special programs</li>
 <li>Answers company telephone or switchboard promptly and in a professional manner</li>
 <li>Ensures that all transactions for the day of the audit are accounted for and processed correctly in the property management and relevant computer systems</li>
 <li>Ensures that all reports are printed and distributed to relevant departments, head of department and corporate</li>
 <li>Distributes guest, administrative mail and packages</li>
 <li>Possesses knowledge of the resort emergency procedures and how to implement them</li>
 <li>Completes check-in packages and procedures for each guest/owner</li>
 <li>Completes check-out procedures for guest/owner</li>
 <li>Works closely with all departments to ensure guest satisfaction</li>
 <li>Assists guests with inquiries, requests, and complaints</li>
 <li>Maintains a professional and neat working area</li>
 <li>Maintains a professional and neat appearance while on duty</li>
 <li>Performs all related duties as assigned</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>One-year experience working as Night Auditor is preferred</li>
 <li>One-year Hotel Front Desk experience</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Basic Accounting knowledge</li>
 <li>Knowledge of hotel property management systems preferred</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Excellent customer service skills</li>
 <li>Excellent math skills</li>
 <li>Attention to detail</li>
 <li>Good problem-solving skills</li>
 <li>Ability to multi-task</li>
 <li>Flexible schedule, ability to work weekends and holidays</li>
 <li>Capable of working autonomously with no one to assist him or her with basic functions, such as checking guests in and out, reconciling accounts, communicating with housekeeping and maintenance, and taking the initiative for necessary tasks</li>
 <li>Willingness to work overtime when necessary</li>
</ul>
Shift: Additional hours may be necessary to meet deadlines and accommodate staffing needs
<ul>
 <li>Midnights 4 nights a week- 10 hour shifts every other weekend off</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Hospitality Specialist - Night Audit

Purpose
The Hospitality Specialist–Front Office represents the first point of contact with our guests and handles all stages of their stay.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Is responsible for the efficient and courteous operation of the front desk</li>
 <li>Is responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges</li>
 <li>Answers and transfers all calls from the switchboard using proper telephone etiquette</li>
 <li>Answers guest questions about local restaurants and attractions</li>
 <li>Makes courtesy calls and follow up calls to all guests’ issues</li>
 <li>Sends confirmation letters to owners/guests</li>
 <li>Coordinates with all other departments to ensure a smooth response to guest’s requests</li>
 <li>Processes all incoming revenue from all departments daily</li>
 <li>Opens and closes the credit card machines and cashier audit reports</li>
 <li>Balances out cash drawer, processes advance deposits when making reservations, collects money and posts the transactions from other departments</li>
 <li>Orders office supplies as needed</li>
 <li>Prepares night audit daily</li>
 <li>Enters maintenance and service requests in SPI promptly</li>
 <li>Makes reservations most courteously and efficiently</li>
 <li>Makes room moves and stay-over requests for guests as needed to ensure guest satisfaction</li>
 <li>Runs reports and corrects errors before the guests checkin</li>
 <li>Performs any other inventory management changes as directed by the supervisor or manager</li>
 <li>Prepares check-in packets for the upcoming week</li>
 <li>Makes rental calls to notify owners whether their villa rented or not</li>
 <li>Responds to online reviews</li>
 <li>Reconciles rentals for the previous month</li>
 <li>Checks online travel agents for rental inbounds</li>
 <li>Makes daily post office and banking runs</li>
 <li>BlocksRCI points for unpaid accounts</li>
 <li>ManagesRCI banking, membership changes, and cancellations</li>
 <li>All other duties as assigned by management</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/ GED</li>
 <li>Experience or comparable knowledge in the Resort/Hotel industry; Timeshare knowledge is preferred</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Basic computer skills</li>
 <li>Close attention to detail</li>
 <li>Excellent Customer Service skills with the ability to work under pressure</li>
 <li>Bilingual is a plus</li>
 <li>Active listener with the ability to solve problems</li>
 <li>Ability to Work with minimal supervision</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Flexible schedule –Ability to work evenings, holidays and weekends are a must</li>
</ul>
Shift: Additional hours may be necessary to cover shifts and meet deadlines
<ul>
 <li>Friday - Monday 4-10PM</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Hospitality Specialist – Front Desk

Purpose
The Hospitality Specialist–Front Office represents the first point of contact with our guests and handles all stages of their stay.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Is responsible for the efficient and courteous operation of the front desk</li>
 <li>Is responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges</li>
 <li>Answers and transfers all calls from the switchboard using proper telephone etiquette</li>
 <li>Answers guest questions about local restaurants and attractions</li>
 <li>Makes courtesy calls and follow up calls to all guests’ issues</li>
 <li>Sends confirmation letters to owners/guests</li>
 <li>Coordinates with all other departments to ensure a smooth response to guest’s requests</li>
 <li>Processes all incoming revenue from all departments daily</li>
 <li>Opens and closes the credit card machines and cashier audit reports</li>
 <li>Balances out cash drawer, processes advance deposits when making reservations, collects money and posts the transactions from other departments</li>
 <li>Orders office supplies as needed</li>
 <li>Prepares night audit daily</li>
 <li>Enters maintenance and service requests in SPI promptly</li>
 <li>Makes reservations most courteously and efficiently</li>
 <li>Makes room moves and stay-over requests for guests as needed to ensure guest satisfaction</li>
 <li>Runs reports and corrects errors before the guests checkin</li>
 <li>Performs any other inventory management changes as directed by the supervisor or manager</li>
 <li>Prepares check-in packets for the upcoming week</li>
 <li>Makes rental calls to notify owners whether their villa rented or not</li>
 <li>Responds to online reviews</li>
 <li>Reconciles rentals for the previous month</li>
 <li>Checks online travel agents for rental inbounds</li>
 <li>Makes daily post office and banking runs</li>
 <li>BlocksRCI points for unpaid accounts</li>
 <li>ManagesRCI banking, membership changes, and cancellations</li>
 <li>All other duties as assigned by management</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/ GED</li>
 <li>Experience or comparable knowledge in the Resort/Hotel industry; Timeshare knowledge is preferred</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Basic computer skills</li>
 <li>Close attention to detail</li>
 <li>Excellent Customer Service skills with the ability to work under pressure</li>
 <li>Bilingual is a plus</li>
 <li>Active listener with the ability to solve problems</li>
 <li>Ability to Work with minimal supervision</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Flexible schedule –Ability to work evenings, holidays and weekends are a must</li>
</ul>
Shift: Additional hours may be necessary to cover shifts and meet deadlines
<ul>
 <li>Regular Hours&nbsp;and Weekend</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Hospitality Specialist – Front Desk Agent

We’re looking for a friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once. 
The ideal candidate will have previous customer service experience in the hospitality industry and will understand the importance of responding quickly to owners’ and guests. You’ll be corresponding with guests through email, over the phone and in person. If you’ve worked in the hospitality industry before, we definitely want to talk to you.
Below are just&nbsp;some&nbsp;of the benefits you'll receive! 
• Competitive pay 
• Paid time off 
• Career growth 
• Medical / Dental / Vision insurance 
• 401k 
• Enthusiastic team environment 
• Travel Perks to all our Resort locations
Opportunity for career advancement in a fast paced, growth-oriented Organization. 
 
We are currently seeking a Hospitality Specialist to join our team at Calypso Cay Resort, a&nbsp;timeshare resort in Kissimmee, FL. 
 
The Hospitality Specialist–Front Office represents the first point of contact with our guests and handles all stages of their stay.
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Is responsible for the efficient and courteous operation of the front desk</li>
 <li>Is responsible for checking guests in/out most efficiently and courteously.</li>
 <li>Collect balances and post appropriate room charges</li>
 <li>Answers and transfers all calls from the switchboard using proper telephone etiquette</li>
 <li>Answers guest questions about local restaurants and attractions</li>
 <li>Makes courtesy calls and follow up calls to all guests’ issues</li>
 <li>Sends confirmation letters to owners/guests</li>
 <li>Coordinates with all other departments to ensure a smooth response to guest’s requests</li>
 <li>Processes all incoming revenue from all departments daily</li>
 <li>Opens and closes the credit card machines and cashier audit reports</li>
 <li>Balances out cash drawer, processes advance deposits when making reservations, collects money and posts the transactions from other departments</li>
 <li>Orders office supplies as needed</li>
 <li>Prepares night audit daily</li>
 <li>Enters maintenance and service requests in SPI promptly</li>
 <li>Makes reservations most courteously and efficiently</li>
 <li>Makes room moves and stay-over requests for guests as needed to ensure guest satisfaction</li>
 <li>Runs reports and corrects errors before the guests check-in</li>
 <li>Performs any other inventory management changes as directed by the supervisor or manager</li>
 <li>Prepares check-in packets for the upcoming week</li>
 <li>Makes rental calls to notify owners whether their villa rented or not</li>
 <li>Responds to online reviews</li>
 <li>Reconciles rentals for the previous month</li>
 <li>Checks online travel agents for rental inbounds</li>
 <li>Makes daily post office and banking runs</li>
 <li>Blocks RCI points for unpaid accounts</li>
 <li>Manages RCI banking, membership changes, and cancellations</li>
 <li>All other duties as assigned by management</li>
</ul>
General Statement&nbsp;- Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/ GED</li>
 <li>Experience or comparable knowledge in the Resort/Hotel industry; Timeshare knowledge is preferred</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Basic computer skills</li>
 <li>Close attention to detail</li>
 <li>Excellent Customer Service skills with the ability to work under pressure</li>
 <li>Bilingual is a plus</li>
 <li>Active listener with the ability to solve problems</li>
 <li>Ability to Work with minimal supervision</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Flexible schedule –Ability to work evenings, holidays and weekends are a must</li>
</ul>
Shift: Additional hours may be necessary to cover shifts and meet deadlines
<ul>
 <li>Regular Hours and Weekend</li>
</ul>

Hospitality Specialist- Front Desk 

We’re looking for a friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once. The ideal candidate will have previous customer service experience in the hospitality industry and will understand the importance of responding quickly to owners’ and guests. You’ll be corresponding with guests through email, over the phone and in person. If you’ve worked in the hospitality industry before, we definitely want to talk to you.
Below are just&nbsp;some&nbsp;of the benefits you'll receive! 
• Competitive pay 
• Paid time off 
• Career growth 
• Medical / Dental / Vision insurance 
• 401k 
• Enthusiastic team environment 
• Travel Perks to all our Resort locations
Opportunity for career advancement in a fast paced, growth-oriented Organization. 
 
We are currently seeking 3 (three)&nbsp;Hospitality Specialist - Front Desk to join our 2nd Shift team at Silver Lake Resort, a 506-unit timeshare resort in Kissimmee, FL. 
 
The Hospitality Specialist–Front Office represents the first point of contact with our guests and handles all stages of their stay.
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Is responsible for the efficient and courteous operation of the front desk</li>
 <li>Is responsible for checking guests in/out most efficiently and courteously.</li>
 <li>Collect balances and post appropriate room charges</li>
 <li>Answers and transfers all calls from the switchboard using proper telephone etiquette</li>
 <li>Answers guest questions about local restaurants and attractions</li>
 <li>Makes courtesy calls and follow up calls to all guests’ issues</li>
 <li>Sends confirmation letters to owners/guests</li>
 <li>Coordinates with all other departments to ensure a smooth response to guest’s requests</li>
 <li>Processes all incoming revenue from all departments daily</li>
 <li>Opens and closes the credit card machines and cashier audit reports</li>
 <li>Balances out cash drawer, processes advance deposits when making reservations, collects money and posts the transactions from other departments</li>
 <li>Orders office supplies as needed</li>
 <li>Prepares night audit daily</li>
 <li>Enters maintenance and service requests in SPI promptly</li>
 <li>Makes reservations most courteously and efficiently</li>
 <li>Makes room moves and stay-over requests for guests as needed to ensure guest satisfaction</li>
 <li>Runs reports and corrects errors before the guests check-in</li>
 <li>Performs any other inventory management changes as directed by the supervisor or manager</li>
 <li>Prepares check-in packets for the upcoming week</li>
 <li>Makes rental calls to notify owners whether their villa rented or not</li>
 <li>Responds to online reviews</li>
 <li>Reconciles rentals for the previous month</li>
 <li>Checks online travel agents for rental inbounds</li>
 <li>Makes daily post office and banking runs</li>
 <li>Blocks RCI points for unpaid accounts</li>
 <li>Manages RCI banking, membership changes, and cancellations</li>
 <li>All other duties as assigned by management</li>
</ul>
General Statement&nbsp;- Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/ GED</li>
 <li>Experience or comparable knowledge in the Resort/Hotel industry; Timeshare knowledge is preferred</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Basic computer skills</li>
 <li>Close attention to detail</li>
 <li>Excellent Customer Service skills with the ability to work under pressure</li>
 <li>Bilingual is a plus</li>
 <li>Active listener with the ability to solve problems</li>
 <li>Ability to Work with minimal supervision</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Flexible schedule –Ability to work evenings, holidays and weekends are a must</li>
</ul>
Shift: Additional hours may be necessary to cover shifts and meet deadlines
<ul>
 <li>Regular Hours and Weekend</li>
</ul>
&nbsp;

Hospitality Specialist- Front Desk (3-11PM)

We’re looking for a friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once. The ideal candidate will have previous customer service experience in the hospitality industry and will understand the importance of responding quickly to owners’ and guests. You’ll be corresponding with guests through email, over the phone and in person. If you’ve worked in the hospitality industry before, we definitely want to talk to you.
Below are just&nbsp;some&nbsp;of the benefits you'll receive! 
• Competitive pay +&nbsp;$500 Sign On Bonus!! 
• Paid time off 
• Career growth 
• Medical / Dental / Vision insurance 
• 401k 
• Enthusiastic team environment 
• Travel Perks to all our Resort locations
&nbsp;
*Sign on Bonus paid out as $XXX after 45 days of continuous employment from hire date and remaining $XXX after 90 days of continuous employment. Must be active and in good standing with Capital Vacations at time of payout to be eligible for payment.
Opportunity for career advancement in a fast paced, growth-oriented Organization. 
 
We are currently seeking a Hospitality Specialist to join our team at Grand Crowne Resort, a 500-unit timeshare resort in Branson, MO. 
 
The Hospitality Specialist–Front Office represents the first point of contact with our guests and handles all stages of their stay.
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Is responsible for the efficient and courteous operation of the front desk</li>
 <li>Is responsible for checking guests in/out most efficiently and courteously.</li>
 <li>Collect balances and post appropriate room charges</li>
 <li>Answers and transfers all calls from the switchboard using proper telephone etiquette</li>
 <li>Answers guest questions about local restaurants and attractions</li>
 <li>Makes courtesy calls and follow up calls to all guests’ issues</li>
 <li>Sends confirmation letters to owners/guests</li>
 <li>Coordinates with all other departments to ensure a smooth response to guest’s requests</li>
 <li>Processes all incoming revenue from all departments daily</li>
 <li>Opens and closes the credit card machines and cashier audit reports</li>
 <li>Balances out cash drawer, processes advance deposits when making reservations, collects money and posts the transactions from other departments</li>
 <li>Orders office supplies as needed</li>
 <li>Prepares night audit daily</li>
 <li>Enters maintenance and service requests in SPI promptly</li>
 <li>Makes reservations most courteously and efficiently</li>
 <li>Makes room moves and stay-over requests for guests as needed to ensure guest satisfaction</li>
 <li>Runs reports and corrects errors before the guests check-in</li>
 <li>Performs any other inventory management changes as directed by the supervisor or manager</li>
 <li>Prepares check-in packets for the upcoming week</li>
 <li>Makes rental calls to notify owners whether their villa rented or not</li>
 <li>Responds to online reviews</li>
 <li>Reconciles rentals for the previous month</li>
 <li>Checks online travel agents for rental inbounds</li>
 <li>Makes daily post office and banking runs</li>
 <li>Blocks RCI points for unpaid accounts</li>
 <li>Manages RCI banking, membership changes, and cancellations</li>
 <li>All other duties as assigned by management</li>
</ul>
General Statement&nbsp;- Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/ GED</li>
 <li>Experience or comparable knowledge in the Resort/Hotel industry; Timeshare knowledge is preferred</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Basic computer skills</li>
 <li>Close attention to detail</li>
 <li>Excellent Customer Service skills with the ability to work under pressure</li>
 <li>Bilingual is a plus</li>
 <li>Active listener with the ability to solve problems</li>
 <li>Ability to Work with minimal supervision</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Flexible schedule –Ability to work evenings, holidays and weekends are a must</li>
</ul>
Shift: Additional hours may be necessary to cover shifts and meet deadlines
<ul>
 <li>Regular Hours and Weekend</li>
</ul>
Sign on bonus will be paid out lined out below:
<ul>
 <li>$250 after 90 days of employment&nbsp;</li>
 <li>Remaining $250 paid after 120 days</li>
</ul>
Employee must be active and in good standing with Capital Vacations to be eligible to receive payment.&nbsp;

Hospitality Specialist-Front Desk- $500 sign on Bonus 

Seeking Booking Agent - Customer Service Specialist!
Capital Vacations is urgently hiring in our&nbsp;Hotel Booking&nbsp;Department&nbsp;at our&nbsp;Springfield Call Center.&nbsp;This position&nbsp;is responsible for booking reservations for the Activations department and data entry.
So many companies have been downsizing over the last&nbsp;year, but we were busy acquiring new resorts for our owners to travel&nbsp;to&nbsp;and we have no plans to slow down. We offer rapid advancement, on the job training, &amp; continuous development!&nbsp;If you are a fast learner&nbsp;who is eager to increase your knowledge and skillset - apply today!&nbsp;
Principal Duties and Responsibilities:
<ul>
 <li>Check all Marketing Emails</li>
 <li>Check all booking sheets to ensure nothing is booked on blackout dates and that dates are available</li>
 <li>&nbsp;Email or fax hotels and vendors</li>
 <li>&nbsp;Keep up to date Blackout List</li>
 <li>&nbsp;Check condo availability</li>
 <li>&nbsp;Pull manifests for all arrivals</li>
 <li>&nbsp;All other duties assigned</li>
</ul>
Benefits of the position:
<ul>
 <li>Full Benefits- Health, Dental, Vision, &amp; Life Insurance; 401K; PTO,&nbsp;etc.&nbsp;</li>
 <li>Monday – Friday set schedule&nbsp;</li>
 <li>Paid Weekly&nbsp;</li>
</ul>
Job Requirements
<ul>
 <li>1+ year Administrative or Office work&nbsp;preferred</li>
 <li>Excellent verbal communication skills&nbsp;</li>
 <li>Fast learner&nbsp;who&nbsp;eager to increase your knowledge and skillset&nbsp;</li>
 <li>Ability to multi-task and perform well under pressure&nbsp;</li>
 <li>Functional knowledge of computers and basic computer programs&nbsp;</li>
 <li>Excellent communication skills</li>
 <li>Proficient in basic PC knowledge</li>
 <li>Microsoft Office experience is preferred</li>
 <li>Must enjoy a team environment</li>
 <li>Must be at least 18 to apply.&nbsp;</li>
</ul>
Shift: (Additional hours may be required to meet deadlines&nbsp;as necessary)
<ul>
 <li>Monday - Friday, 8:30&nbsp;am - 4:30&nbsp;pm</li>
</ul>

HOTEL BOOKING AGENT - SPRINGFIELD (not remote)

Job Summary:
To ensure guest satisfaction and safety by providing efficient and courteous servicing of guest requests, and maintaining guest service and public areas in good repair. Maintain maximum cleanliness by wise and efficient use of tools and supplies.
&nbsp;
Reports to / Supervision Received:
<ol>
 <li>Manager: Suzie Moore&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li>
 <li>Direct Supervisor: Vernon Kanaha</li>
 <li>Indirect Reporting Relationship: Agnes Erorita</li>
</ol>
&nbsp;
Job Expectations:
1.&nbsp;&nbsp; Abides by established policies and procedures, house and departmental rules, safety rules, grooming codes, and security procedures. When approached, extend the “Aloha Spirit” to all owners and guests.
2.&nbsp;&nbsp;Reports any damage, theft, and discrepancies of the resort or guest property and supplies immediately to the supervisor.
3.&nbsp;&nbsp; Reports immediately to supervisor and submits as soon as feasible all found articles.
4.&nbsp;&nbsp; Exercises correct safety measures when using any equipment and tools.
5.&nbsp;&nbsp; Uses only cleaning supplies and implements designated by supervisor.
6.&nbsp;&nbsp; Maintains all equipment and tools in a clean and workable condition, stores all properly.
7.&nbsp;&nbsp; Adheres to scheduled work hours. Is punctual in reporting and gives notice to supervisor if he/she cannot meet schedule to ensure person-hour coverage as arranged.
8.&nbsp;&nbsp; Follows any change in schedule as directed by the supervisor on duty.
Essential Functions:
&nbsp;
1.&nbsp;&nbsp; Assists guests with the transport of luggage, food, and possessions as requested between rooms&nbsp;and to and from the lobby.
2.&nbsp;&nbsp; Alerts supervisor and/or front desk of any suspicious persons in the guest area.
3.&nbsp;&nbsp; Stays in constant communication with supervisor via pagers, telephone, and work orders.
4.&nbsp;&nbsp; Reports to supervisor all maintenance deficiencies encountered in work areas.
5.&nbsp;&nbsp; Stocks linen cart at beginning of the shift and keeps cart neat and clean.
6.&nbsp;&nbsp; Keeps all trash picked up in working and public areas; keeps planter boxes clear of trash and water.
7.&nbsp;&nbsp; Responsible for his/her maintenance of uniforms and nametag.
8.&nbsp;&nbsp; Operates washers and dryers by department standards and methods.
9.&nbsp;&nbsp; Vacuums all carpeted public and services areas, including wall/ceiling fixtures or other areas&nbsp;requiring the use of a vacuum. Maintains, cleans, and extracts moisture from all carpeting as required.
10. Keeps linen and storage closets neat and clean. Return all extra items from the linen closet to&nbsp;the storage closet. Restocks all linen closets with toilet paper, paper towels, Kleenex, etc.
11. Transports clean or soiled linen to and from rooms and housekeeping.
12. Upon check out gives guest units, including kitchens, general cleaning as instructed.
13. Attends meetings to maintain favorable working relationships among company employees. Promote maximum morale, productivity, and efficiency.
14. Washes all Mirrors and Windows in rooms as needed.
15. Sweeps and mops unit floors.
16. Performs other duties as required.
&nbsp;
Knowledge, Skill, and Experience:
1. Minimum Education (or substitute experience) required: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
<ul>
 <li>High school diploma or equivalent</li>
</ul>
2. Minimum Experience required: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
<ul>
 <li>1+ year in a related field</li>
</ul>
3. Skills Required:
<ul>
 <li>Must have good oral and written communication skills</li>
 <li>Excellent interpersonal skills</li>
 <li>Ability to multi-task</li>
</ul>

House Person

Job Summary:
To ensure guest satisfaction and safety by providing efficient and courteous servicing of guest requests, and maintaining guest service and public areas in good repair. Maintain maximum cleanliness by wise and efficient use of tools and supplies.
&nbsp;
Reports to / Supervision Received:
<ol>
 <li>Manager: Suzie Moore&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </li>
 <li>Direct Supervisor: Vernon Kanaha</li>
 <li>Indirect Reporting Relationship: Agnes Erorita</li>
</ol>
Job Expectations:
1.&nbsp;&nbsp; Abides by established policies and procedures, house and departmental rules, safety rules, grooming codes, and security procedures. When approached, extend the “Aloha Spirit” to all owners and guests.
2.&nbsp;&nbsp;Reports any damage, theft, and discrepancies of resort or guest property and supplies immediately to the supervisor.
3.&nbsp;&nbsp; Reports immediately to supervisor and submits as soon as feasible all found articles.
4.&nbsp;&nbsp; Exercises correct safety measures when using any equipment and tools.
5.&nbsp;&nbsp; Uses only cleaning supplies and implements designated by supervisor.
6.&nbsp;&nbsp; Maintains all equipment and tools in a clean and workable condition, stores all properly.
7.&nbsp;&nbsp; Adheres to scheduled work hours. Is punctual in reporting and gives notice to supervisor if he/she cannot meet schedule to ensure person-hour coverage as arranged.
8.&nbsp;&nbsp; Follows any change in schedule as directed by the supervisor on duty.
Essential Functions:
&nbsp;
1.&nbsp;&nbsp; Assists guests with transport of luggage, food and possessions as requested between rooms&nbsp;and to and from the lobby.
2.&nbsp;&nbsp; Alerts supervisor and/or front desk of any suspicious persons in the guest area.
3.&nbsp;&nbsp; Stays in constant communication with supervisor via pagers, telephone, and work orders.
4.&nbsp;&nbsp; Reports to supervisor all maintenance deficiencies encountered in work areas.
5.&nbsp;&nbsp; Stocks linen cart at beginning of the shift and keeps cart neat and clean.
6.&nbsp;&nbsp; Keeps all trash picked up in working and public areas; keeps planter boxes clear of trash and water.
7.&nbsp;&nbsp; Responsible for his/her maintenance of uniforms and nametag.
8.&nbsp;&nbsp; Operates washers and dryers by department standards and methods.
9.&nbsp;&nbsp; Vacuums all carpeted public and services areas, including wall/ceiling fixtures or other areas&nbsp;requiring the use of vacuum. Maintains, cleans, and extracts moisture from all carpeting as required.
10. Keeps linen and storage closets neat and clean. Return all extra items from the linen closet to&nbsp;the storage closet. Restocks all linen closets with toilet paper, paper towels, Kleenex, etc.
11. Transports clean or soiled linen to and from rooms and housekeeping.
12. Upon check out gives guest units, including kitchens, general cleaning as instructed.
13. Attends meetings to maintain favorable working relationships among company employees. Promote maximum morale, productivity, and efficiency.
14. Washes all Mirrors and Windows in rooms as needed.
15. Sweeps and mops unit floors.
16. Performs other duties as required.
&nbsp;
Knowledge, Skill, and Experience:
1. Minimum Education (or substitute experience) required: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 
<ul>
 <li>High school diploma or equivalent</li>
</ul>
2. Minimum Experience required: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 
<ul>
 <li>1+ year in a related field</li>
</ul>
3. Skills Required: 
<ul>
 <li>Must have good oral and written communication skills</li>
 <li>Excellent interpersonal skills</li>
 <li>Ability to multi-task</li>
</ul>

House Person 

Job Description - Non-Exempt
&nbsp;
Position Title: Housekeeper
Reports To:&nbsp;Department Management/Resort Management
FLSA Status:&nbsp;Non-Exempt
&nbsp;
Purpose
The Housekeeper promotes a positive image of the resort to our guests and Owners by providing a high level of cleanliness and customer service.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Enters and prepares the room for cleaning</li>
 <li>Dusts the room and furniture, vacuums carpet, and mops floors</li>
 <li>Cleans bathrooms, removing soil, dirt/soap build-up, and hair from the bathroom mirror, vanity, sink toilet, shower walls, bathtub, shower curtain, and floor</li>
 <li>Replenishes guestroom and bath supplies: facial, toilet tissue, and bathroom amenities in correct amount and location</li>
 <li>Cleans closets and door tracts on check-out rooms, removing dust and debris and ensuring the correct amount and placement of hangers, extra blanket/pillow, and luggage rack</li>
 <li>Removes dirty bed linen and makes the bed with clean linen</li>
 <li>Performs rotation cleaning duties (e.g.,steam-clean carpets, spring cleaning, super cleaning, etc.) as required</li>
 <li>Performs minor maintenance duties such as changing light bulbs, filters, etc.</li>
 <li>Anticipates guests’ needs, responds promptly, and acknowledges&nbsp; all guests, however busy and whatever time of day, maintaining positive guest relations at all times</li>
 <li>Is familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately</li>
 <li>Attends to and resolves guest calls, guest requests, and guest complaints.</li>
 <li>Monitors and maintains cleanliness, sanitation, and organization of assigned work areas</li>
 <li>Authorizes to enter guestrooms for cleaning and providing turndown services as per requirement</li>
 <li>Follows the standard operating procedures</li>
 <li>Achieves and exceeds the guest satisfaction score</li>
 <li>Assists other team members, ready and available to step in at a moment's notice</li>
 <li>Updates status of rooms cleaned on the assignment sheet</li>
 <li>Returns and restocks cart at the end of shift</li>
 <li>All other duties as assigned</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Previous hotel-related experience desired</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Must have high energy with a passion for cleanliness</li>
 <li>Attention to detail</li>
 <li>Ability to multi-task</li>
 <li>Ability to work in a fast-paced environment with accuracy</li>
 <li>Maintains a desire to improve the quality of work</li>
 <li>Ability to maintain professional conduct at all times</li>
 <li>Flexible schedule, ability to work evenings, weekends, and holidays</li>
</ul>
Shift:&nbsp;Additional hours may be necessary to accommodate the number of guest check-ins/outs
<ul>
 <li>Regular Hours and Weekend</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Housekeeper

Job Title: Housekeeper
&nbsp;
Position Reports To: General Manager
&nbsp;
JOB SUMMARY:
Performs a variety of housekeeping duties under the supervision and direction of the General Manager and Housekeeping Supervisor. Duties include cleaning, dusting, mopping, vacuuming, and straightening owner units and patios. In addition, responsible for making beds, resupplying bathrooms kitchens, and living rooms with certain items, and emptying trash. Cleans and straights linen rooms. Must always follow the rules and regulations set forth by the latest Employee Handbook.
&nbsp;
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Works weekends and holidays and has the ability to arrive to work on time; follows procedures for clocking in and out.
2. Replenishes supplies such as drinking glasses, paper goods, and guest supplies.
3. Makes beds neatly with fresh sheets and pillowcases. Sorts, counts, folds, marks, or carries linens.
4. Assists guests upon request (within reasonable limits).
5. Sweeps, scrubs, waxes, and mops kitchen, bathroom, and other hard surface floors.
6. Vacuums rugs, carpets, upholstered furniture, and draperies.
7. Dusts all furniture, TVs, window ledges, ceiling fans, door frames (exterior doors included), and other dust collecting areas in the unit.
8. Washes or cleans walls, woodwork, windows, door panels, and sills as needed.
9. Cleans bathrooms in the unit including toilet bowls, sinks mirrors, tubs, mirrors, and shower doors.
10. Cleans bathroom and kitchen countertops.
11. Monitors and reports losses of furniture, appliances, or other items from owner units to the General Manager or Supervisor immediately. Reports need maintenance or repairs when unsatisfactory conditions cannot be immediately corrected.
12. Empties wastebaskets, and empties and cleans ashtrays.
13. Performs major cleaning of cupboards drawers and closets as needed.
14. Loads dishwasher and washes dishes and utensils when applicable.
15. Removes trash and waste from guestrooms for pickup by Housemen.
16. Replenishes bathroom supplies. Checks and replaces light bulbs each time unit is vacated.
17. Polishes chrome, or other metal bathroom and kitchen fixtures.
18. Cleans stove, refrigerator, microwave, and other kitchen appliances where applicable.
19. Deep clean guest rooms when needed.
20. Tags lost and found items with unit number, date, and housekeeper name information and
21. Certifies that unit has been properly cleaned and is ready for occupancy when turned over to supervisor or Front Desk staff as completed. Verifies unit inventory prior to guest arrival.
22. Required to assist in the laundry room when needed.
23. Participates in all required health and safety meetings/classes.
24. Conducts themselves in a professional manner at all times.
25. Maintains proper dress code and keeps uniforms neat and clean and worn during working hours.
26. Required to report hazardous conditions for the safety of all employees and guests, including placing wet floor signs in necessary areas around the property during inclement weather or as needed.
27. Responsible for picking up various trash/debris within sight to help maintain a clean environment for all employees and guests.
28. Has the ability to follow directions from a supervisor and interact well with co-workers, subordinates, and management.
29. Participates in the set-up and breakdown of resort activities in the Clubhouse as directed.
30. Ability to accept constructive criticism and understand/follow posted work rules and procedures.
31. Performs any other various duties that may be assigned by the General Manager and Supervisor.
&nbsp;
PERSONAL CHARACTERISTICS:
High energy level, comfortable performing multifaceted projects in conjunction with normal activities. Must be well organized and motivated. Advocates team support. Ability to get along with diverse personalities – tactful, honest, mature, responsible, and courteous. Has the ability to deal tactfully and professionally with owners, guests, board members, and the public. Must also maintain attentiveness and a positive attitude at all times. Must have the ability to meet and maintain personal cleanliness and hygiene standards as set forth in the Employee Handbook.
&nbsp;
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand, use hands, talk, hear, taste and smell. The employee is frequently required to reach with hands and arms. The employee is occasionally required to walk, sit, stand, stoop, kneel, climb or balance, crouch, or crawl. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
&nbsp;
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles such as whiteout, printer cartridge powder, cleaning detergents and supplies, gasoline and car fumes, microwaves from a microwave oven, and the risk of radiation. The work environment is typical for the job performed with a moderate noise level. This noise level is created by light foot traffic, vacuums, laundry machines, and office equipment noise such as computers, printers, calculators, phones, etc. Must be comfortable working in heat, cold or inclement weather for sustained periods of time.
&nbsp;
QUALIFICATIONS:
¨ Individual&nbsp;must be able to perform each essential duty satisfactorily. Up to one-month of related experience or training is required.
¨ Background check will be completed as a condition of employment.
¨ Must have a valid US Driver’s License or identification card if you do not drive.
¨ Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to understand and speak Basic English sentences.
¨ Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.
¨ Excellent guest service and communication skills.
¨ Flexible availability as the schedule rotates and includes days, weekends, and holidays.
¨ Must be able to work independently without supervision for extended periods of time.
¨ Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
¨ Ability to apply common sense understanding to carry out simple and more complex instructions. Ability to deal with standardized situations with only occasional or no variables.
¨ To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Job Description - Non-Exempt
&nbsp;
Position Title:&nbsp;Housekeeper
Reports To:&nbsp;Department Management/Resort Management
FLSA Status:&nbsp;Non-Exempt
&nbsp;
Purpose
The Housekeeper promotes a positive image of the resort to our guests and Owners by providing a high level of cleanliness and customer service.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Enters and prepares the room for cleaning</li>
 <li>Dusts the room and furniture, vacuums carpet, and mops floors</li>
 <li>Cleans bathrooms, removing soil, dirt/soap build-up, and hair from the bathroom mirror, vanity, sink toilet, shower walls, bathtub, shower curtain, and floor</li>
 <li>Replenishes guestroom and bath supplies: facial, toilet tissue, and bathroom amenities in correct amount and location</li>
 <li>Cleans closets and door tracts on check-out rooms, removing dust and debris and ensuring the correct amount and placement of hangers, extra blanket/pillow and luggage rack</li>
 <li>Removes dirty bed linen and makes the bed with clean linen</li>
 <li>Performs rotation cleaning duties (e.g.,steam-clean carpets, spring cleaning, super cleaning, etc.) as required</li>
 <li>Performs minor maintenance duties such as changing light bulbs, filters, etc.</li>
 <li>Anticipates guests’ needs, responds promptly, and acknowledges&nbsp; all guests, however busy and whatever time of day, maintaining positive guest relations at all times</li>
 <li>Is familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately</li>
 <li>Attends to and resolves guest calls, guest requests, and guest complaints.</li>
 <li>Monitors and maintains cleanliness, sanitation, and organization of assigned work areas</li>
 <li>Authorizes to enter in guestrooms for cleaning and providing turndown services as per requirement</li>
 <li>Follows the standard operating procedures</li>
 <li>Achieves and exceeds the guest satisfaction score</li>
 <li>Assists other team members, ready and available to step in at a moment's notice</li>
 <li>Updates status of rooms cleaned on the assignment sheet</li>
 <li>Returns and restocks cart at the end of shift</li>
 <li>All other duties as assigned</li>
</ul>
General Statement&nbsp;-&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Previous hotel-related experience desired</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Must have high energy with a passion for cleanliness</li>
 <li>Attention to detail</li>
 <li>Ability to multi-task</li>
 <li>Ability to work in a fast-paced environment with accuracy</li>
 <li>Maintains a desire to improve the quality of work</li>
 <li>Ability to maintain professional conduct at all times</li>
 <li>Flexible schedule, ability to work evenings, weekends, and holidays</li>
</ul>
Shift:&nbsp;Additional hours may be necessary to accommodate the number of guest check-ins/outs
<ul>
 <li>Regular Hours and Weekend</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Job Description - Non-Exempt
&nbsp;
Position Title:&nbsp;Housekeeper
Reports To:&nbsp;Department Management/Resort Management
FLSA Status:&nbsp;Non-Exempt
&nbsp;
Purpose
The Housekeeper promotes a positive image of the resort to our guests and Owners by providing a high level of cleanliness and customer service.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Enters and prepares the room for cleaning</li>
 <li>Dusts the room and furniture, vacuums carpet, and mops floors</li>
 <li>Cleans bathrooms, removing soil, dirt/soap build-up, and hair from the bathroom mirror, vanity, sink toilet, shower walls, bathtub, shower curtain, and floor</li>
 <li>Replenishes guestroom and bath supplies: facial, toilet tissue, and bathroom amenities in correct amount and location</li>
 <li>Cleans closets and door tracts on check-out rooms, removing dust and debris and ensuring the correct amount and placement of hangers, extra blanket/pillow and luggage rack</li>
 <li>Removes dirty bed linen and makes the bed with clean linen</li>
 <li>Performs rotation cleaning duties (e.g.,steam-clean carpets, spring cleaning, super cleaning, etc.) as required</li>
 <li>Performs minor maintenance duties such as changing light bulbs, filters, etc.</li>
 <li>Anticipates guests’ needs, responds promptly, and acknowledges&nbsp; all guests, however busy and whatever time of day, maintaining positive guest relations at all times</li>
 <li>Is familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately</li>
 <li>Attends to and resolves guest calls, guest requests, and guest complaints.</li>
 <li>Monitors and maintains cleanliness, sanitation, and organization of assigned work areas</li>
 <li>Authorizes to enter in guestrooms for cleaning and providing turndown services as per requirement</li>
 <li>Follows the standard operating procedures</li>
 <li>Achieves and exceeds the guest satisfaction score</li>
 <li>Assists other team members, ready and available to step in at a moment's notice</li>
 <li>Updates status of rooms cleaned on the assignment sheet</li>
 <li>Returns and restocks cart at the end of shift</li>
 <li>All other duties as assigned</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Previous hotel-related experience desired</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Must have high energy with a passion for cleanliness</li>
 <li>Attention to detail</li>
 <li>Ability to multi-task</li>
 <li>Ability to work in a fast-paced environment with accuracy</li>
 <li>Maintains a desire to improve the quality of work</li>
 <li>Ability to maintain professional conduct at all times</li>
 <li>Flexible schedule, ability to work evenings, weekends, and holidays</li>
</ul>
Shift:&nbsp;Additional hours may be necessary to accommodate the number of guest check-ins/outs
<ul>
 <li>Regular Hours and Weekend</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Job Description - Non-Exempt
&nbsp;
Position Title:&nbsp;Housekeeper
Reports To:&nbsp;Department Management/Resort Management
FLSA Status:&nbsp;Non-Exempt
&nbsp;
Purpose
The Housekeeper promotes a positive image of the resort to our guests and Owners by providing a high level of cleanliness and customer service.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Enters and prepares the room for cleaning</li>
 <li>Dusts the room and furniture, vacuums carpet, and mops floors</li>
 <li>Cleans bathrooms, removing soil, dirt/soap build-up, and hair from the bathroom mirror, vanity, sink toilet, shower walls, bathtub, shower curtain, and floor</li>
 <li>Replenishes guestroom and bath supplies: facial, toilet tissue, and bathroom amenities in correct amount and location</li>
 <li>Cleans closets and door tracts on check-out rooms, removing dust and debris and ensuring the correct amount and placement of hangers, extra blanket/pillow, and luggage rack</li>
 <li>Removes dirty bed linen and makes the bed with clean linen</li>
 <li>Performs rotation cleaning duties (e.g.,steam-clean carpets, spring cleaning, super cleaning, etc.) as required</li>
 <li>Performs minor maintenance duties such as changing light bulbs, filters, etc.</li>
 <li>Anticipates guests’ needs, responds promptly, and acknowledges&nbsp; all guests, however busy and whatever time of day, maintaining positive guest relations at all times</li>
 <li>Is familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately</li>
 <li>Attends to and resolves guest calls, guest requests, and guest complaints.</li>
 <li>Monitors and maintains cleanliness, sanitation, and organization of assigned work areas</li>
 <li>Authorizes to enter guestrooms for cleaning and providing turndown services as per requirement</li>
 <li>Follows the standard operating procedures</li>
 <li>Achieves and exceeds the guest satisfaction score</li>
 <li>Assists other team members, ready and available to step in at a moment's notice</li>
 <li>Updates status of rooms cleaned on the assignment sheet</li>
 <li>Returns and restocks cart at the end of shift</li>
 <li>All other duties as assigned</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Previous hotel-related experience desired</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Must have high energy with a passion for cleanliness</li>
 <li>Attention to detail</li>
 <li>Ability to multi-task</li>
 <li>Ability to work in a fast-paced environment with accuracy</li>
 <li>Maintains a desire to improve the quality of work</li>
 <li>Ability to maintain professional conduct at all times</li>
 <li>Flexible schedule, ability to work evenings, weekends, and holidays</li>
</ul>
Shift:&nbsp;Additional hours may be necessary to accommodate the number of guest check-ins/outs
<ul>
 <li>Regular Hours and Weekend</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Pay Per Hour: $14
Sign-on bonus after 90 days of successful employment: $200.00
&nbsp;
Job Summary:
To ensure guest satisfaction and safety by providing efficient and courteous servicing of guest requests, maintaining guest service and public areas in good repair. Maintain maximum cleanliness by wise and efficient use of tools and supplies. The Resort prides itself in the level of personalized service we provide. Therefore, we expect our Staff to maintain a high level of integrity and service and to always attend to our guests' needs in a professional manner.
&nbsp;
Reports to/Supervision Received:
1. Manager: General Manager
2. Direct Supervisor: Executive Housekeeper
3. Indirect Reporting Relationship: Director of Resort Operations
&nbsp;
Job Expectations:
1. Display a pleasant, professional, and guest-oriented attitude at all times.
2. Understand the importance of guest communication and satisfaction.
3. Properly maintain equipment used and operate in a safe manner.
4. Understand the safe use of all cleaning supplies.
5. Comply with resort and department codes, policies, procedures, and regulations.
6. Consider and understand guests/guestroom's security, privacy &amp; comforts.
7. Be willing to participate in team efforts and communicate with fellow employees.
&nbsp;
Essential Functions:
1. Clean all guestrooms in accordance with resort standards for cleanliness and efficiency.
2. Maintain work carts/stations as necessary to optimize appearance and efficiency.
3. Remove used and replace with new all linens, towels, and necessary products and supplies.&nbsp;
4. Clean all areas of kitchens, bathrooms, bedrooms, living rooms, hallways, and closets as set forth in housekeeping checklists.
5. Vacuum, mop, washing, trash disposal, dusting, polishing and scrubbing as needed.
6. Clean common element areas (office, hallways, lunchroom, etc.) as instructed.
7. Assist with any special projects as assigned by Supervisor.
&nbsp;
Knowledge, Skill, and Experience:
1. Minimum Education (or substitute experience) required:
- High school diploma or equivalent
2. Minimum Experience required:
- 1+year in related field
3. Skills Required:
- Must have good oral and written communication skills
- Excellent interpersonal skills
- Ability to multi-task
&nbsp;

Housekeeper ($200 Sign on Bonus)

We take pride in our work, knowing our tireless efforts provide peace of mind. We're the vacation heroes—giving owners and guests a spotless first impression and setting the tone for an unforgettable experience. With us, you're more than just a housekeeper, you're a keeper of the house. 
 
We're searching for an exceptional individual to join our team as a Room Attendant. If you are a hard-working individual who will embody our values while maintaining the supreme cleanliness of our Resorts - We definitely want to talk to you!
Below are just&nbsp;some&nbsp;of the benefits you'll receive! 
• Competitive pay + $500 Sign On Bonus!!! 
• Career growth 
• Enthusiastic team environment 
• Travel Perks to all our Resort locations
*Sign on Bonus paid out as $XXX after 45 days of continuous employment from hire date and remaining $XXX after 90 days of continuous employment. Must be active and in good standing with Capital Vacations at time of payout to be eligible for payment.
Opportunity for career advancement in a fast paced, growth-oriented Organization. 
 
We are currently seeking a Room Attendant to join our team at The Ponds at Foxhollow, a 48- unit timeshare resort in Lenox, MA.
The Room Attendant promotes a positive image of the resort to our guests and Owners by providing a high level of cleanliness and customer service.
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Enters and prepares the room for cleaning</li>
 <li>Dusts the room and furniture, vacuums carpet and mops floors</li>
 <li>Cleans bathrooms, removing soil, dirt/soap build-up, and hair from the bathroom mirror, vanity, sink toilet, shower walls, bathtub, shower curtain, and floor</li>
 <li>Replenishes guestroom and bath supplies:facial, toilet tissue and bathroom amenities in correct amount and location</li>
 <li>Cleans closets and door tracts on check-out rooms, removing dust and debris and ensuring the correct amount and placement of hangers, extra blanket/pillow and luggage rack</li>
 <li>Removes dirty bed linen and makes the bed with clean linen</li>
 <li>Performs rotation cleaning duties (e.g.,steam-clean carpets, spring cleaning, super cleaning, etc.) as required</li>
 <li>Performs minor maintenance duties such as changing light bulbs, filters, etc.</li>
 <li>Anticipates guests’ needs, responds promptly, and acknowledges all guests, however busy and whatever time of day, always maintaining positive guest relations</li>
 <li>Is familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately</li>
 <li>Attends to and resolves guest calls, guest requests, and guest complaints.</li>
 <li>Monitors and maintains cleanliness, sanitation, and organization of assigned work areas</li>
 <li>Authorizes to enter in guestrooms for cleaning and providing turndown services as per requirement</li>
 <li>Follows the standard operating procedures</li>
 <li>Achieves and exceeds the guest satisfaction score</li>
 <li>Assists other team members, ready and available to step in at a moment notice</li>
 <li>Updates status of rooms cleaned on the assignment sheet</li>
 <li>Returns and restocks cart at the end of shift</li>
 <li>All other duties as assigned</li>
</ul>
General Statement&nbsp;- Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Previous hotel-related experience desired</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Must have high energy with a passion for cleanliness</li>
 <li>Attention to detail</li>
 <li>Ability to multi-task</li>
 <li>Ability to work in a fast-paced environment with accuracy</li>
 <li>Maintains a desire to improve the quality of work</li>
 <li>Ability to maintain professional conduct at all times</li>
 <li>Flexible schedule, ability to work evenings, weekends and holidays</li>
</ul>
Shift: Additional hours may be necessary to accommodate the number of guest check-ins/outs
<ul>
 <li>Regular Hours and Weekend</li>
</ul>
Travel:
<ul>
 <li>None</li>
</ul>
Sign on bonus paid out as outlined below: 
$250.00 paid&nbsp;after 1st 45 days of employment 
Remaining $250 paid after 90 days of employment.&nbsp; 
Employee must be actively employed and&nbsp;in good standing with Capital Vacations at time of payouts to be eligible for payment.&nbsp;

Housekeeper - $500 Sign On Bonus!

Purpose
The Room Attendant promotes a positive image of the resort to our guests and Owners by providing a high level of cleanliness and customer service.
Pay:&nbsp;
$15-$16/hr
Schedule:&nbsp;
8 hour shift 
Day Shift 8:30-5:00 
Weekends 
Principal Duties and Responsibilities
<ul>
 <li>The Housekeeper is responsible for cleaning unit interiors as well as entry ways and balconies.</li>
 <li>They will be responsible for but not limited to the following duties:</li>
 <li>Strip and replace linens and remove trash from units.</li>
 <li>Clean units, including, but not limited to bathrooms, kitchen living rooms, and bedrooms.</li>
 <li>Clean the entry doors, balconies and outside furniture. Clean and maintain the poolside area and furniture.</li>
 <li>Operate vacuum cleaner and maintain in good working condition.</li>
 <li>Report damaged or stained carpets, drapes or furniture to manager.</li>
 <li>Complete room assignments in a timely manner.</li>
 <li>Washing and folding linens.</li>
 <li>Common areas and walkway cleanup.</li>
</ul>
 
&nbsp;
General Statement&nbsp;-&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Previous hotel-related experience desired</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Able to lift 25 to 50 pounds several times a day</li>
 <li>Able to climb 4 flights of stairs</li>
 <li>Reliable transportation</li>
 <li>Bilingual is a Plus!</li>
 <li>Experience with commercial laundry is a plus!</li>
 <li>High school or equivalent</li>
 <li>Weekend availability </li>
</ul>
Shift:&nbsp;Additional hours may be necessary to accommodate the number of guest check-ins/outs
<ul>
 <li>Regular Hours and Weekend</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Housekeeper- Part Time

We take pride in our work, knowing our tireless efforts provide peace of mind. We're the vacation heroes—giving owners and guests a spotless first impression and setting the tone for an unforgettable experience. With us, you're more than just a housekeeper, you're a keeper of the house. 
 
We're searching for an exceptional individual to join our team as a Room Attendant. If you are a hard-working individual who will embody our values while maintaining the supreme cleanliness of our Resorts - We definitely want to talk to you!
Below are just&nbsp;some&nbsp;of the benefits you'll receive! 
• Competitive pay -&nbsp;$60&nbsp;per unit! 
• Career growth 
• Enthusiastic team environment 
• Travel Perks to all our Resort locations
Opportunity for career advancement in a fast paced, growth-oriented Organization. 
 
We are currently seeking a Room Attendant to join our team at The Reef at Marathon, a 22- unit timeshare resort in Marathon, FL.
The Room Attendant promotes a positive image of the resort to our guests and Owners by providing a high level of cleanliness and customer service.
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Enters and prepares the room for cleaning</li>
 <li>Dusts the room and furniture, vacuums carpet and mops floors</li>
 <li>Cleans bathrooms, removing soil, dirt/soap build-up, and hair from the bathroom mirror, vanity, sink toilet, shower walls, bathtub, shower curtain, and floor</li>
 <li>Replenishes guestroom and bath supplies:facial, toilet tissue and bathroom amenities in correct amount and location</li>
 <li>Cleans closets and door tracts on check-out rooms, removing dust and debris and ensuring the correct amount and placement of hangers, extra blanket/pillow and luggage rack</li>
 <li>Removes dirty bed linen and makes the bed with clean linen</li>
 <li>Performs rotation cleaning duties (e.g.,steam-clean carpets, spring cleaning, super cleaning, etc.) as required</li>
 <li>Performs minor maintenance duties such as changing light bulbs, filters, etc.</li>
 <li>Anticipates guests’ needs, responds promptly, and acknowledges all guests, however busy and whatever time of day, always maintaining positive guest relations</li>
 <li>Is familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately</li>
 <li>Attends to and resolves guest calls, guest requests, and guest complaints.</li>
 <li>Monitors and maintains cleanliness, sanitation, and organization of assigned work areas</li>
 <li>Authorizes to enter in guestrooms for cleaning and providing turndown services as per requirement</li>
 <li>Follows the standard operating procedures</li>
 <li>Achieves and exceeds the guest satisfaction score</li>
 <li>Assists other team members, ready and available to step in at a moment notice</li>
 <li>Updates status of rooms cleaned on the assignment sheet</li>
 <li>Returns and restocks cart at the end of shift</li>
 <li>All other duties as assigned</li>
</ul>
General Statement&nbsp;- Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Previous hotel-related experience desired</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Must have high energy with a passion for cleanliness</li>
 <li>Attention to detail</li>
 <li>Ability to multi-task</li>
 <li>Ability to work in a fast-paced environment with accuracy</li>
 <li>Maintains a desire to improve the quality of work</li>
 <li>Ability to maintain professional conduct at all times</li>
 <li>Flexible schedule, ability to work evenings, weekends and holidays</li>
</ul>
Shift: Additional hours may be necessary to accommodate the number of guest check-ins/outs
<ul>
 <li>Regular Hours and Weekend</li>
</ul>
Travel:
<ul>
 <li>None</li>
</ul>

Housekeeper- Sat only $60/unit

Purpose
The Housekeeping Inspector inspects all units to ensure cleanliness for all future guests and Owners.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Thoroughly inspects assigned units to ensure complete cleanliness and set up</li>
 <li>Checks the assigned units to ensure proper cleaning</li>
 <li>Calls room attendant to clean any area that was missed or not properly cleaned</li>
 <li>Aids the Housekeeping Supervisors in promoting a cooperative spirit among the housekeepers</li>
 <li>AlertsSupervisor/Manager to areas that need further attention and to housekeepers that need further instructions in certain areas</li>
 <li>Performs all other duties as assigned</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Prior housekeeping/supervisory experience</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>High energy with a passion for housekeeping and cleanliness</li>
 <li>Attention to detail</li>
 <li>Ability to communicate both verbally and written</li>
 <li>Ability to multitask</li>
 <li>Driven to improve quality of work</li>
 <li>Ability to work with no supervision</li>
 <li>Ability to maintain professional conduct at all times</li>
 <li>Flexible schedule; ability to work weekends and holidays is required</li>
</ul>
Shift: Additional hours may be necessary to accommodate business needs
<ul>
 <li>Regular Hours, On-Call, and Weekend</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Housekeeping & Laundry Attendant 

Purpose
The Housekeeping Inspector inspects all units to ensure cleanliness for all future guests and Owners.
PAY: $27 &amp; $37 depending on unit size. Paid per unit cleaned and released
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Thoroughly inspects assigned units to ensure complete cleanliness and set up</li>
 <li>Checks the assigned units to ensure proper cleaning</li>
 <li>Calls room attendant to clean any area that was missed or not properly cleaned</li>
 <li>Aids the Housekeeping Supervisors in promoting a cooperative spirit among the housekeepers</li>
 <li>AlertsSupervisor/Manager to areas that need further attention and to housekeepers that need further instructions in certain areas</li>
 <li>Performs all other duties as assigned</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Prior housekeeping/supervisory experience</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>High energy with a passion for housekeeping and cleanliness</li>
 <li>Attention to detail</li>
 <li>Ability to communicate both verbally and written</li>
 <li>Ability to multitask</li>
 <li>Driven to improve quality of work</li>
 <li>Ability to work with no supervision</li>
 <li>Ability to maintain professional conduct at all times</li>
 <li>Flexible schedule; ability to work weekends and holidays is required</li>
</ul>
Shift: Additional hours may be necessary to accommodate business needs
<ul>
 <li>Regular Hours, On-Call, and Weekend</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Housekeeping - Part Time

Purpose
The Housekeeping Inspector inspects all units to ensure cleanliness for all future guests and Owners.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Thoroughly inspects assigned units to ensure complete cleanliness and set up</li>
 <li>Checks the assigned units to ensure proper cleaning</li>
 <li>Calls room attendant to clean any area that was missed or not properly cleaned</li>
 <li>Aids the Housekeeping Supervisors in promoting a cooperative spirit among the housekeepers</li>
 <li>Alerts Supervisor/Manager to areas that need further attention and to housekeepers that need further instructions in certain areas</li>
 <li>Performs all other duties as assigned</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Prior housekeeping/supervisory experience</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>High energy with a passion for housekeeping and cleanliness</li>
 <li>Attention to detail</li>
 <li>Ability to communicate both verbally and written</li>
 <li>Ability to multitask</li>
 <li>Driven to improve quality of work</li>
 <li>Ability to work with no supervision</li>
 <li>Ability to maintain professional conduct at all times</li>
 <li>Flexible schedule; ability to work weekends and holidays is required</li>
</ul>
Shift: Additional hours may be necessary to accommodate business needs
<ul>
 <li>Regular Hours, On-Call, and Weekend</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Housekeeping Inspector

This is a guest facing position, in which you will be continually interacting with guests during their stay. This position is a great way to build on a foundation in hospitality. 
As a Housekeeping Manager you will need a good eye for detail in our guest rooms as well as the public areas throughout the property. We are looking for someone who is polite, friendly, and helpful to guests and staff.
Below are just&nbsp;some&nbsp;of the benefits you'll receive! 
• Competitive Salary 
• Paid time off 
• Career growth 
• Medical / Dental / Vision insurance 
• 401k 
• Enthusiastic team environment 
• Travel Perks to all our Resort locations
Opportunity for career advancement in a fast paced, growth-oriented Organization.
The Housekeeping Manager oversees the operations of the housekeeping department, providing a clean and safe environment to provide our guests and owners with an enjoyable stay.
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Assigns staff their duties and inspects work for conformance to prescribed standards of cleanliness</li>
 <li>Investigates complaints regarding housekeeping service and equipment, and takes corrective action</li>
 <li>Obtains list of rooms to be cleaned immediately and list of prospective check-outs to prepare work assignments</li>
 <li>Coordinates work activities among departments</li>
 <li>Conducts orientation training and in-service training to explain policies, work procedures and to demonstrate proper use and maintenance of equipment</li>
 <li>Inventories stock to ensure adequate supplies</li>
 <li>Evaluates records to forecast department personnel requirements</li>
 <li>Makes recommendations to improve service and ensure more efficient operation</li>
 <li>Prepares reports concerning room occupancy, payroll, and department expenses</li>
 <li>Performs cleaning duties in cases of emergency or staff shortage</li>
 <li>Attends staff meetings to discuss company policies and guest/owner complaints</li>
 <li>Issues supplies, room keys, equipment to staff</li>
 <li>Advises Front Desk of rooms ready for occupancy</li>
 <li>Records data regarding work assignments, personnel actions, timesheets, etc. and submits to HR</li>
 <li>Recruits, hires, and trains staff</li>
 <li>All other duties as requested</li>
</ul>
General Statement&nbsp;- Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Minimum of two (2) years of experience in a management/supervisory role, preferably in a resort/hotel atmosphere</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Ability to multi-task and manage time</li>
 <li>Attention to detail</li>
 <li>Ability to communicate effectively both written and orally</li>
 <li>Proficient knowledge of OSHA guidelines and regulations</li>
 <li>Flexible schedule; ability to work evenings, weekends and holidays as well as on-call</li>
</ul>
Shift: Additional hours may be necessary to meet business needs
<ul>
 <li>Regular Hours, On-Call, and Weekend</li>
</ul>
Travel:
<ul>
 <li>None</li>
</ul>

Housekeeping Manager

Purpose
The Housekeeping Supervisor maintains the highest cleaning standards for Resort property and unit interiors to ensure Owners and guests enjoy safe, clean, and attractive accommodations with friendly and attentive service.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Directs and performs all housekeeping duties from cleaning, dusting, vacuuming, linen replacement to laundry, and inventory management of housewares</li>
 <li>Performs or assists with cleaning duties as necessary</li>
 <li>Establishes an employee work schedule and plans daily work assignments</li>
 <li>Trains and coaches employee in laundry and housekeeping</li>
 <li>Checks equipment to ensure that it is in working order</li>
 <li>Cooperates with the housekeeping staff and other departments to provide quality service to all Owners and guests</li>
 <li>Controls lost and found articles</li>
 <li>Inspects and evaluates the physical condition of facilities to determine the type of work needed</li>
 <li>Maintains cleanliness and organization of the storage area</li>
 <li>Orders cleaning materials and maintains a budget</li>
 <li>Responds quickly to requests from guests and other departments</li>
 <li>Inspects units daily</li>
 <li>Follows all company policies and procedures</li>
 <li>Practices safe working conditions under the Occupational Safety and Health Administration guidelines, including Bloodborne Pathogens</li>
 <li>Develops and maintains positive working relationships within the team</li>
 <li>Counsels and disciplines employees</li>
 <li>All other duties as assigned</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>Minimum high school diploma or equivalent</li>
 <li>Minimum of two years of experience as a housekeeping supervisor</li>
 <li>Demonstrable leadership skills</li>
 <li>Flexibility needed for scheduling purposes</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>High energy with a passion for housekeeping and cleanliness</li>
 <li>Attention to detail</li>
 <li>Ability to communicate both verbally and written</li>
 <li>Must have a flexible schedule; must be available weekends and holidays</li>
 <li>Ability to multi-task and handle the cleaning of units at a fast pace with accuracy</li>
 <li>Driven to improve the quality of work</li>
 <li>Ability to maintain professional conduct at all times</li>
</ul>
Shift: Additional hours may be necessary to accommodate business needs
<ul>
 <li>Regular Hours, On-Call, and Weekend</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Housekeeping Supervisor

Purpose
The Housekeeping Supervisor maintains the highest cleaning standards for Resort property and unit interiors to ensure Owners and guests enjoy safe, clean, and attractive accommodations with friendly and attentive service.
Pay- $17+ / hr
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Directs and performs all housekeeping duties from cleaning, dusting, vacuuming, linen replacement to laundry, and inventory management of housewares</li>
 <li>Performs or assists with cleaning duties as necessary</li>
 <li>Establishes an employee work schedule and plans daily work assignments</li>
 <li>Trains and coaches employee in laundry and housekeeping</li>
 <li>Checks equipment to ensure that it is in working order</li>
 <li>Cooperates with the housekeeping staff and other departments to provide quality service to all Owners and guests</li>
 <li>Controls lost and found articles</li>
 <li>Inspects and evaluates the physical condition of facilities to determine the type of work needed</li>
 <li>Maintains cleanliness and organization of the storage area</li>
 <li>Orders cleaning materials and maintains a budget</li>
 <li>Responds quickly to requests from guests and other departments</li>
 <li>Inspects units daily</li>
 <li>Follows all company policies and procedures</li>
 <li>Practices safe working conditions under the Occupational Safety and Health Administration guidelines, including Bloodborne Pathogens</li>
 <li>Develops and maintains positive working relationships within the team</li>
 <li>Counsels and disciplines employees</li>
 <li>All other duties as assigned</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>Minimum high school diploma or equivalent</li>
 <li>Minimum of two years of experience as a housekeeping supervisor</li>
 <li>Demonstrable leadership skills</li>
 <li>Flexibility needed for scheduling purposes</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>High energy with a passion for housekeeping and cleanliness</li>
 <li>Attention to detail</li>
 <li>Ability to communicate both verbally and written</li>
 <li>Must have a flexible schedule; must be available weekends and holidays</li>
 <li>Ability to multi-task and handle the cleaning of units at a fast pace with accuracy</li>
 <li>Driven to improve the quality of work</li>
 <li>Ability to maintain professional conduct at all times</li>
</ul>
Shift: Additional hours may be necessary to accommodate business needs
<ul>
 <li>Regular Hours, On-Call, and Weekend</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Purpose
The Housekeeping Supervisor maintains the highest cleaning standards for Resort property and unit interiors to ensure Owners and guests enjoy safe, clean, and attractive accommodations with friendly and attentive service.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Directs and performs all housekeeping duties from cleaning, dusting, vacuuming, linen replacement to laundry, and inventory management of housewares</li>
 <li>Performs or assists with cleaning duties as necessary</li>
 <li>Establishes an employee work schedule and plans daily work assignments</li>
 <li>Trains and coaches employee in laundry and housekeeping</li>
 <li>Checks equipment to ensure that it is in working order</li>
 <li>Cooperates with the housekeeping staff and other departments to provide quality service to all Owners and guests</li>
 <li>Controls lost and found articles</li>
 <li>Inspects and evaluates the physical condition of facilities to determine the type of work needed</li>
 <li>Maintains cleanliness and organization of the storage area</li>
 <li>Orders cleaning materials and maintains a budget</li>
 <li>Responds quickly to requests from guests and other departments</li>
 <li>Inspects units daily</li>
 <li>Follows all company policies and procedures</li>
 <li>Practices safe working conditions under the Occupational Safety and Health Administration guidelines, including Bloodborne Pathogens</li>
 <li>Develops and maintains positive working relationships within the team</li>
 <li>Counsels and disciplines employees</li>
 <li>All other duties as assigned</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>Minimum high school diploma or equivalent</li>
 <li>Minimum of two years of experience as a housekeeping supervisor</li>
 <li>Demonstrable leadership skills</li>
 <li>Flexibility needed for scheduling purposes</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>High energy with a passion for housekeeping and cleanliness</li>
 <li>Attention to detail</li>
 <li>Ability to communicate both verbally and written</li>
 <li>Must have a flexible schedule; must be available weekends and holidays</li>
 <li>Ability to multi-task and handle the cleaning of units at a fast pace with accuracy</li>
 <li>Driven to improve the quality of work</li>
 <li>Ability to maintain professional conduct at all times</li>
</ul>
Shift: Additional hours may be necessary to accommodate business needs
<ul>
 <li>flexible schedule; must be available weekends and holidays</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Purpose
The Housekeeping Supervisor maintains the highest cleaning standards for Resort property and unit interiors to ensure Owners and guests enjoy safe, clean, and attractive accommodations with friendly and attentive service.
Pay: $17/hr +
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Directs and performs all housekeeping duties from cleaning, dusting, vacuuming, linen replacement to laundry, and inventory management of housewares</li>
 <li>Performs or assists with cleaning duties as necessary</li>
 <li>Establishes an employee work schedule and plans daily work assignments</li>
 <li>Trains and coaches employee in laundry and housekeeping</li>
 <li>Checks equipment to ensure that it is in working order</li>
 <li>Cooperates with the housekeeping staff and other departments to provide quality service to all Owners and guests</li>
 <li>Controls lost and found articles</li>
 <li>Inspects and evaluates the physical condition of facilities to determine the type of work needed</li>
 <li>Maintains cleanliness and organization of the storage area</li>
 <li>Orders cleaning materials and maintains a budget</li>
 <li>Responds quickly to requests from guests and other departments</li>
 <li>Inspects units daily</li>
 <li>Follows all company policies and procedures</li>
 <li>Practices safe working conditions under the Occupational Safety and Health Administration guidelines, including Bloodborne Pathogens</li>
 <li>Develops and maintains positive working relationships within the team</li>
 <li>Counsels and disciplines employees</li>
 <li>All other duties as assigned</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>Minimum high school diploma or equivalent</li>
 <li>Minimum of two years of experience as a housekeeping supervisor</li>
 <li>Demonstrable leadership skills</li>
 <li>Flexibility needed for scheduling purposes</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>High energy with a passion for housekeeping and cleanliness</li>
 <li>Attention to detail</li>
 <li>Ability to communicate both verbally and written</li>
 <li>Must have a flexible schedule; must be available weekends and holidays</li>
 <li>Ability to multi-task and handle the cleaning of units at a fast pace with accuracy</li>
 <li>Driven to improve the quality of work</li>
 <li>Ability to maintain professional conduct at all times</li>
</ul>
Shift: Additional hours may be necessary to accommodate business needs
<ul>
 <li>Regular Hours, On-Call, and Weekend</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Cleans assigned areas in accordance with set procedures. Stocks room attendant's supplies, removes soiled linen and trash from carts, and performs various guest service functions. 
&nbsp;
Shift: 
Sa, Su- 8:30-4:30 
M, T, F, 8:30-3:30 
 
Principal Duties and Responsibilities 
Cleans vending machines and all surrounding areas. 
Empties all trash receptacles and ashtrays in corridors and public areas. 
Cleans all outside area walkways; sweeps stairways and landings; cleans railings and washes all EXIT doors. 
Cleans public restrooms. 
Cleans elevators, tracks, chrome, and stainless steel. 
Spot-cleans walls and doors; removes cobwebs; cleans fire extinguishers. 
Wipes baseboards, railings, phones, walls, windows/doors and vending areas. 
Collects soiled linen from units and delivers to area assigned. 
Assists in keeping all storage areas and linen room clean. 
Assists Executive Housekeeper in checking supplies, opening cartons, and placing supplies neatly on shelves. 
Assists in making beds and cleaning rooms, (flips mattresses on periodical basis) when necessary, as instructed by Manager. 
Delivers guest amenities to guest rooms. 
Clean and setup pool area each morning and afternoon. 
Complete all assign tasks on checklist and complete walkthrough with Manager to ensure all tasks were completed on said employee’s checklist before employee clocks out. 
Recognizes and corrects potential safety hazards such as broken doors or railings, fire hazards, wet floors, etc. 
Performs other related and unrelated tasks as assigned by management
General Statement - Performs the job assigned complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity. 
 
Job Requirements 
Education, Essential Training / Certifications and Experience: 
• High School Diploma/GED 
Skills, Knowledge and Abilities: 
• Excellent customer service skills 
• Ability to prioritize and complete task assigned 
• Excellent verbal and written communication skills
<ul>
 <li>Must be able to work weekends and have reliable transprotation.</li>
</ul>
 
Travel: 
None

Houseman 

TOP LEVEL IS AT $250K AND MAX OUT AT 18%!!!&nbsp;
BEST COMPENSATION PLAN IN THE INDUSTRY!&nbsp;
The In-House Sales Representative speaks with and leads guests on a tour of model units with the intention of either converting guests into Vacation Club Owners or upgrading existing Owners’ Club memberships.
Principal Duties and Responsibilities
<ul>
 <li>Present and inform the guest on the benefits of vacation ownership with Capital Vacations, LLC.</li>
 <li>Complete property tours of the condos and discuss guest needs</li>
 <li>Call Manager to present financial options for potential ownership with Capital Vacations, LLC.</li>
 <li>All other duties as assigned</li>
</ul>
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Two years of experience in resort sales preferred</li>
 <li>Maintain $2,500 VPG</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Maintain a high level of professionalism</li>
 <li>Excellent customer service skills</li>
 <li>Excellent written and verbal communication skills</li>
 <li>Flexible schedule</li>
 <li>Ability to travel –Road Shows</li>
</ul>
Shift:&nbsp;Weekends and holidays are required
<ul>
 <li>Regular Hours and Weekend</li>
</ul>
Travel:&nbsp;Must be able to attend roadshows
<ul>
 <li>Up to 25%</li>
</ul>

In- House Sales Executive 

This position is paid on net tours not penetration rates! Pay out up to $333 per tour!&nbsp;
The In-House Marketing Agent provides information and an opportunity for guests, owners or members staying on property, to receive an owner update of Capital Vacations properties and sales presentation.
Principal Duties and Responsibilities
<ul>
 <li>Generates customer excitement regarding our product</li>
 <li>Invites Owners to attend an Owners’ Update</li>
 <li>Invites Non-Owners to attend a sales presentation for Capital Vacations</li>
 <li>Assists guests and Owners with on-site and off-site needs</li>
 <li>Provides guests and Owners with a smooth, friendly, efficient check-inexperience</li>
 <li>Understands qualifications and company policies and procedures</li>
 <li>Maintains up-to-date knowledge of the content of local shows, attractions, and locations</li>
 <li>Complete all necessary paperwork and reports accurately, completely and legibly</li>
 <li>Responsibly handles cash</li>
 <li>Maintains production at or above minimum performance standards</li>
 <li>Answers telephones-inbound and outbound calling</li>
 <li>All other duties as assigned</li>
</ul>
General Statement&nbsp;-&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>OPC or In-House experience preferred</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Excellent customer service skills</li>
 <li>Must be highly motivated with a positive attitude. Must be able to use Microsoft Office and have knowledge of computer basics</li>
 <li>Attention to detail and organization skills</li>
 <li>Basic math skills</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Sales knowledge</li>
 <li>Positive attitude and willingness to help others</li>
 <li>Flexible schedule–nights, weekends and holidays are required</li>
</ul>
Shift:&nbsp;Additional hours may be necessary to meet goals or cover shifts
<ul>
 <li>Regular Hours&nbsp;and Weekend</li>
</ul>
Travel:&nbsp;
<ul>
 <li>Up to 25%</li>
</ul>