Job Description - Non-Exempt
&nbsp;
Position Title: Housekeeper
Reports To:&nbsp;Department Management/Resort Management
FLSA Status:&nbsp;Non-Exempt
&nbsp;
Purpose
The Housekeeper promotes a positive image of the resort to our guests and Owners by providing a high level of cleanliness and customer service.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Enters and prepares the room for cleaning</li>
 <li>Dusts the room and furniture, vacuums carpet, and mops floors</li>
 <li>Cleans bathrooms, removing soil, dirt/soap build-up, and hair from the bathroom mirror, vanity, sink toilet, shower walls, bathtub, shower curtain, and floor</li>
 <li>Replenishes guestroom and bath supplies: facial, toilet tissue, and bathroom amenities in correct amount and location</li>
 <li>Cleans closets and door tracts on check-out rooms, removing dust and debris and ensuring the correct amount and placement of hangers, extra blanket/pillow, and luggage rack</li>
 <li>Removes dirty bed linen and makes the bed with clean linen</li>
 <li>Performs rotation cleaning duties (e.g.,steam-clean carpets, spring cleaning, super cleaning, etc.) as required</li>
 <li>Performs minor maintenance duties such as changing light bulbs, filters, etc.</li>
 <li>Anticipates guests’ needs, responds promptly, and acknowledges&nbsp; all guests, however busy and whatever time of day, maintaining positive guest relations at all times</li>
 <li>Is familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately</li>
 <li>Attends to and resolves guest calls, guest requests, and guest complaints.</li>
 <li>Monitors and maintains cleanliness, sanitation, and organization of assigned work areas</li>
 <li>Authorizes to enter in guestrooms for cleaning and providing turndown services as per requirement</li>
 <li>Follows the standard operating procedures</li>
 <li>Achieves and exceeds the guest satisfaction score</li>
 <li>Assists other team members, ready and available to step in at a moment's notice</li>
 <li>Updates status of rooms cleaned on the assignment sheet</li>
 <li>Returns and restocks cart at the end of shift</li>
 <li>All other duties as assigned</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Previous hotel-related experience desired</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Must have high energy with a passion for cleanliness</li>
 <li>Attention to detail</li>
 <li>Ability to multi-task</li>
 <li>Ability to work in a fast-paced environment with accuracy</li>
 <li>Maintains a desire to improve the quality of work</li>
 <li>Ability to maintain professional conduct at all times</li>
 <li>Flexible schedule, ability to work evenings, weekends, and holidays</li>
</ul>
Shift:&nbsp;Additional hours may be necessary to accommodate the number of guest check-ins/outs
<ul>
 <li>Regular Hours, Weekend</li>
 <li>Must work Fridays and Saturdays</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

 Housekeeper

We are looking for an Accounting Manager&nbsp;responsible for overseeing our Resort Operations' day-to-day accounting activities&nbsp;and managing&nbsp;a team of accountants.&nbsp;The ideal candidate should enjoy working in a fast-paced environment where creative thinking, problem solving, analysis, efficiency, and initiative are required. The successful candidate should be a team player, an excellent communicator, and be able to multitask while maintaining a high regard for the details. Adaptability and positivity are key qualities to be successful in this role.
Principal Duties and Responsibilities:
<ul>
 <li>Plan, implement and supervise the company's financial strategy</li>
 <li>Responsible for all aspects of accounting (AP, AR, General Ledger entries, cash applications, and payroll), including account reconciliations</li>
 <li>Responsible for delivering timely and accurate financial processing, month-end close, cash management, and balance sheet reconciliations</li>
 <li>Responsible for cash management, including performing wire transfers and ACH payments</li>
 <li>Maintain professional banking relationships</li>
 <li>Assist with the development and preparation of budgets, forecasts, and projections</li>
 <li>Prepare monthly and annual financial statements, bank reports, and various detailed analysis reports.</li>
 <li>Follow proper accounting procedures to reach financial objectives</li>
 <li>Hire, train and manage accountants</li>
 <li>Manage the company's financial accounts, payrolls, budget, cash receipts, and financial assets</li>
 <li>Monitor and analyze financial accounting data</li>
 <li>Produce Cash Flows</li>
 <li>Assist with the company's financial audit</li>
 <li>Make recommendations to business stakeholders</li>
 <li>Maintain professional relationships with all stakeholders</li>
 <li>Conversion accounts from QuickBooks to Sage 500</li>
 <li>Maintain files and comply with record retention requirements</li>
</ul>
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>Bachelor's degree in Accounting or Finance</li>
 <li>CPA or CMA preferred</li>
 <li>Minimum of 5-8 years experience in Accounting</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Exceptional Microsoft Excel skills</li>
 <li>Excellent written and verbal communication skills</li>
 <li>Ability to work independently and lead/collaborate with others</li>
 <li>Excellent attention to detail and organizational skills</li>
 <li>Focus on confidentiality</li>
 <li>Flexible schedule, ability to work additional hours and weekends as necessary to meet business needs</li>
</ul>

Accounting Manager, Resort Operations

POSITION: Activities Coordinator
&nbsp;
STATUS: Non Exempt –Full Time
&nbsp;
ACTIVITIES COORDINATOR
&nbsp;
Position reports to the Activities Manager. Works under general supervision.
&nbsp;
JOB SUMMARY
Responsible for implementing and overseeing all planned resort activities for our guests during their stay at the Resort.
&nbsp;
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Responsible for planning and directing the activity program.
2. Prepare the activities report and deposit.
3. Responsible for the collection of activities income and providing an accurate accounting of funds collected and turned over to the manager on a daily basis.
4. Responsible for overseeing the game room during scheduled hours and ensuring supplies are stocked in the game room.
5. Responsible for purchasing the inventory of supplies and merchandise for the activities program and communicating to the manager in advance when supplies are needed.
6. Help with the pool and deck as needed. Help with maintenance when needed.
7. Get supplies for owners and guests when needed.
8. Conducts themselves in a professional manner at all times when on duty.
9. Attend all safety meetings.
10. Driving as needed on behalf of the Resort.
11. Follow all rules and regulations as set forth in the latest Employees Handbook.
12. Assist other employees as needed or in their absence.
13. Any other jobs or duties that may be assigned by the Resort General Manager, or the Director of Resorts.
&nbsp;
PERSONAL CHARACTERISTICS:
High energy level, comfortable performing multifaceted projects in conjunction with normal activities. Must be well organized. Advocates team support. Ability to get along with diverse personalities – tactful, mature, and responsible.
&nbsp;
LANGUAGE SKILLS:
Fluency in both verbal and written English. Ability to read and comprehend documents such as safety rules, operating and technical instructions, and procedure manuals. Ability to speak effectively before groups of customers and employees.
&nbsp;
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand, use hands, talk, hear, taste and smell. The employee is frequently required to reach with hands and arms. The employee is occasionally required to walk, sit, stand, stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus. Be able to lift 40 lbs.
&nbsp;
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee may work outside and is occasionally exposed to fumes or airborne particles and risk of radiation. The work environment is that of a typical office with a moderate noise level. This noise level is created by light foot traffic and office equipment noise such as computers, printers, calculators, phones, etc.
&nbsp;
QUALIFICATIONS:
Fluency in both written and verbal English. Has the ability to understand written and oral instructions as required. Must have the ability to plan and implement activities. Good organizational skills are necessary.
&nbsp;
EDUCATION and/or EXPERIENCE:
High School diploma or equivalent.

Activities Coordinator 

Activities Representative is responsible for coordinating, promoting, publicizing and facilitating Resort activities and programs in the Resorts continuing effort to deliver outstanding guest service and financial profitability.
Below are just&nbsp;some&nbsp;of the benefits you'll receive while working with Capital Vacations! 
• Competitive pay&nbsp; 
• Career growth 
• Enthusiastic team environment 
• Travel Perks to all our Resort locations
Opportunity for career advancement in a fast paced, growth-oriented Organization. 
 
We are currently seeking a Part time&nbsp;Activities Coordinator/Recreation Attendant&nbsp;to join our team at Silver Lake Resort, a 506-unit timeshare resort in Kissimmee, FL. 
 
The&nbsp;Activities Coordinator/Recreation Attendant&nbsp;assesses, plans, implements, and evaluates programs for owners and guests' activities, which are multi-faceted to meet the functional needs of the Resort and reflect the interests of owners and guests.
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Designs and implements resort activities for all resort guests</li>
 <li>Maintains and balances operational expenses for the department</li>
 <li>Designs and implements special events for holidays and other occasions</li>
 <li>Coordinates special projects and events with off-site vendors and attractions</li>
 <li>Publishes and designs weekly activities calendar</li>
 <li>Purchases and maintains sports equipment and gaming library</li>
 <li>Provides quality control of recreational areas, including basketball courts, tennis courts, pool areas, and children’s playground</li>
 <li>Provides follow-up reports to management with regard to special projects and responsibilities</li>
 <li>Assists in the planning of employee-related functions within the workplace</li>
 <li>Supervises and trains staff where necessary</li>
 <li>Provides exemplary guest service to all owners, exchangers and resort guests</li>
 <li>Uses and maintains all office equipment (i.e.,computers, color laser printers, fax machines, digital cameras, and scanners)</li>
 <li>Complies with all Company policies and procedures</li>
 <li>Performs all other related duties and projects as assigned by immediate supervisor</li>
</ul>
General Statement&nbsp;- Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High school diploma or GED required</li>
 <li>Bilingual is a plus</li>
 <li>Timeshare experience a plus</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Good communication and interpersonal skills</li>
 <li>Ability to motivate guest to engage in activities</li>
 <li>Ability to perform multi-task functions in coordination with management</li>
 <li>Proven leadership skills</li>
 <li>Ability to manage, direct and complete assigned duties as directed by immediate supervisor</li>
 <li>Ability to process and resolve guest requests</li>
 <li>Skilled in the use of computer programs such as Microsoft Publisher, Word, Excel, and Outlook.</li>
 <li>Ability to stand or sit for 10-hour shift</li>
 <li>Ability to exercise patience and understanding with adults and children</li>
 <li>Outgoing personality and positive attitude</li>
 <li>Flexible schedule, ability to work evenings, weekends and holidays</li>
</ul>
Shift: Additional hours may be necessary based on the number of guests and to cover shifts, flexible schedule a must
<ul>
 <li>Regular Hours and Weekend</li>
</ul>
Travel:
<ul>
 <li>None</li>
</ul>
&nbsp;

Activities Rep (Part time)

Purpose
The Activities Representative assesses, plans, implements, and evaluates programs for guests' activities, which are multi-faceted to meet the guests' functional needs and reflect the interests of guests.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Designs and implements resort activities for all resort guests</li>
 <li>Maintains and balances operational expenses for the department</li>
 <li>Designs and implements special events for holidays and other occasions</li>
 <li>Coordinates special projects and events with off-site vendors and attractions</li>
 <li>Publishes and designs weekly activities calendar</li>
 <li>Purchases and maintains sports equipment and gaming library</li>
 <li>Provides quality control of recreational areas, including basketball courts, tennis courts, pool areas, and children’s playground</li>
 <li>Provides follow-up reports to management with regard to special projects and responsibilities</li>
 <li>Assists in the planning of employee-related functions within the workplace</li>
 <li>Supervises and trains staff where necessary</li>
 <li>Provides exemplary guest service to all owners, exchangers and resort guests</li>
 <li>Uses and maintains all office equipment (i.e.,computers, color laser printers, fax machines, digital cameras, and scanners)</li>
 <li>Complies with all Company policies and procedures</li>
 <li>Performs all other related duties and projects as assigned by immediate supervisor</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High school diploma or GED required (some college preferred)</li>
 <li>Minimum one year of experience in guest service/retail</li>
 <li>Minimum one year of recreational activities experience</li>
 <li>Timeshare experience a plus</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Good communication and interpersonal skills</li>
 <li>Ability to motivate guest to engage in activities</li>
 <li>Ability to perform multi-task functions in coordination with management</li>
 <li>Proven leadership skills</li>
 <li>Ability to manage, direct and complete assigned duties as directed by immediate supervisor</li>
 <li>Ability to process and resolve guest requests</li>
 <li>Skilled in the use of computer programs such as Microsoft Publisher, Word, Excel, Outlook, and FrontPage</li>
 <li>Ability to stand or sit for 10-hour shift</li>
 <li>Ability to exercise patience and understanding with adults and children</li>
 <li>Outgoing personality and positive attitude</li>
 <li>Flexible schedule, ability to work evenings, weekends and holidays</li>
</ul>
Shift: Additional hours may be necessary based on the number of guests and to cover shifts, flexible schedule a must
<ul>
 <li>Week days and weekend schedules available. Full time required. </li>
</ul>
Travel:
<ul>
 <li>None</li>
</ul>

Activities Representative

Purpose
The Activities Supervisor designs and implements Resort activities for all guests and Owners, ensuring an enjoyable Resort stay.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Designs, schedules, and implements resort activities for all guests and Owners</li>
 <li>Maintains and balances operational expenses for the department</li>
 <li>Designs, schedules and implements special events for holidays and other occasions</li>
 <li>Coordinates special projects and events with off-site vendors and attractions</li>
 <li>Publishes and designs a weekly recreational calendar</li>
 <li>Purchases and maintains sports equipment and gaming library</li>
 <li>Provides quality control of recreational areas, including basketball courts, tennis courts, pool areas, and children’s playground</li>
 <li>Provides follow-up reports to management with regard to special projects and responsibilities</li>
 <li>Assists in planning employee-related functions within the workplace</li>
 <li>Supervises, trains, and mentors staff</li>
 <li>Provides exemplary guest service to all Owners, exchangers and resort guests</li>
 <li>Complies and enforces all company policies and procedures</li>
 <li>All other duties as requested</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High SchoolDiploma</li>
 <li>Minimum two (2) years of Guest Services experience in a hotel/resort field</li>
 <li>Minimum two (2) years of Recreational experience</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Exceptional customer service</li>
 <li>Exceptional interpersonal skills</li>
 <li>Exceptional verbal and written communication skills</li>
 <li>Excellent organizational skills</li>
 <li>Ability to multi-task and prioritize</li>
 <li>Exceptional leadership skills</li>
 <li>Ability to manage, direct and complete assigned duties</li>
 <li>Ability to process and resolve guest requests</li>
 <li>Outgoing personality and ability to exercise patience</li>
 <li>Knowledge of Microsoft Office Suite; Word, Excel, PowerPoint, etc.</li>
 <li>Excellent attendance and punctuality</li>
 <li>Flexible schedule, ability to work additional hours, weekends and holidays</li>
</ul>
Shift: Additional hours may be necessary to complete tasks, goals or meet deadlines
<ul>
 <li>Sat-8:30-5PM, Sun-8:30-5PM, Mon- 8:30AM-5PM, Tues 8:30AM-5PM, Wed- 8:30AM-5PM</li>
</ul>
Travel:
<ul>
 <li>None</li>
</ul>

Activities Supervisor 

Ready to begin a new adventure with the fastest-growing company in the vacation ownership industry? No matter what position you hold, as a part of the Capital Vacations team, you will play a key role in helping to inspire travel and make the vacation lifestyle accessible for more families.
&nbsp;Whether your passion lies in helping vacation Owners select their next big travel adventure, creating vacation magic at one of our exciting resort destinations, helping families discover the benefits of vacation ownership, or working behind the scenes at our corporate office, each Capital Vacations team member plays a vital role in helping to fulfill our mission.
&nbsp;Explore the career opportunities to learn more and apply.
&nbsp;

APPLY TODAY!

The primary purpose of this position is to ensure that cash amounts in rental escrow accounts are timely, accurately, and effectively reconciled, with questions, issues, or errors reported and resolved timely and accurately.
Principal Duties and Responsibilities
<ul>
 <li>Prepare monthly bank reconciliations for all rental escrow accounts, including an ability to adjust to changes in circumstances / facts to update reconciliation methods, inputs, etc.</li>
 <li>Investigate and resolve reconciling items on bank reconciliations</li>
 <li>Maintain required supporting files, reports, and data</li>
 <li>Adhere to company standards and procedures in all reconciliation activities</li>
 <li>Prepare adjusting entries needed to ensure general ledger accounts accurately reflect all transactions occurring in the bank accounts</li>
 <li>Communicate with management regarding reconciling items and entries as needed</li>
 <li>Track and prepare internal reports</li>
 <li>Performs all other related duties and projects as assigned.</li>
</ul>
Job Requirements
Education, Essential Training / Certifications and Experience:
<ul>
 <li>Accounting or Finance degree and/or relevant experience</li>
 <li>At least 3 years of experience with bank reconciliations</li>
 <li>Proficient knowledge of general accounting principles and workings of banking systems</li>
 <li>Knowledge of Accounting Software, with QuickBooks / QuickBooks Online a plus</li>
</ul>
Skills, Knowledge and Abilities:&nbsp;&nbsp;
<ul>
 <li>Excellent written and oral communication skills</li>
 <li>Strong analytical skills</li>
 <li>Detail-oriented</li>
 <li>Ability to manage time, projects, and resources to meet deadlines</li>
 <li>Ability to establish priorities and deal with numerous projects simultaneously</li>
</ul>

Bank Reconciliation Specialist

GREAT NEWS!
$1,000 Quick-Start Bonus for NEW hires!&nbsp;
With more &amp; more COVID restrictions being lifted all over the country everyday, the desire for travel and vacations has never been so high! While other companies are downsizing, Capital Vacations is dynamically growing, and we want&nbsp;YOU&nbsp;to be a part of it!&nbsp;
WE ARE ADDING NEW EXCITING POSITIONS with HUGE opportunities&nbsp;for advancement.
Capital Vacations Springfield Call Center is seeking to add new representatives to our Evening Shift Team!&nbsp;
We offer rapid advancement and the most lucrative commission structure in the area!&nbsp;If you are a fast learner&nbsp;who is eager to increase your knowledge and skillset, with uncapped earning potential - apply today!&nbsp;
&nbsp;
The Call Center Representative&nbsp;is responsible for making outbound calls to families who have inquired about a mini vacation to 1 of 5 locations. The Rep then offers and sells a vacation package&nbsp;to those potential customers based on their needs! 
***A highly trained management team will assist in sales transfers making the process very achievable for anyone willing to learn!***
Details:&nbsp;
<ul>
 <li>Paid Training at a competitive hourly rate + continued training&nbsp;</li>
 <li>Monday – Friday SET schedule,&nbsp;no weekends&nbsp;required</li>
 <li>Day AND Evening shifts available</li>
 <li>BEST pay in the industry- hourly rate PLUS advantageous commissions AND daily cash/check spiffs.</li>
 <li>Paid Weekly – hourly&nbsp;and commissions paid on SAME check</li>
 <li>NO cap on commissions - unlimited earning potential&nbsp;</li>
 <li>Opportunity for employee advancement is not only encouraged, but expected!</li>
 <li>Make&nbsp;$18+/hr just hitting your 1st bonus hurdle!!!</li>
</ul>
&nbsp;
Essential Duties and Tasks:
<ul>
 <li>Sell vacation packages over the phone to qualifying guests.</li>
 <li>Assist guests with questions about the vacation properties, packages, and procedures.&nbsp;&nbsp;</li>
 <li>Determine eligibility of Capital guests per qualification standards.</li>
 <li>Participate in ongoing professional sales training.</li>
</ul>
&nbsp;
Qualifications:
Qualified applicants should possess the following skills, knowledge, and experience:
<ul>
 <li>Call Center sales experience a plus, but NOT required!</li>
 <li>Friendly, outgoing, upbeat attitude</li>
 <li>Ability to build rapport and overcome objections.</li>
 <li>Excellent communication skills</li>
 <li>Proficient in basic PC knowledge</li>
 <li>Excellent verbal communication skills while maintaining high quality on all calls.</li>
 <li>Fast learner who eager to increase your knowledge and skillset</li>
 <li>Performs the job duties assigned and complies with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity</li>
 <li>Must be at least 18 to apply.&nbsp;</li>
</ul>
&nbsp;
Schedule: Full Time Monday–Friday 1 pm -8 pm (or part-time 2:30p-8p)

Call Center Sales Rep - Afternoon Shift 1p-8p

Get Hired &amp; We Will Pay You $75 For GAS Your First Two Weeks! But wait! There's more! Also for a LIMITED TIME: Earn A $1,000 quick-start/attendance BONUS! (Bonus pay is ONLY available to NEW hires, not former employees) 
Set Schedule!: Monday–Friday starting at 9 a.m. - no weekends or nights! (NOT REMOTE!)
&nbsp;
Capital Vacations Springfield Call Center is seeking to add new representatives to our Evening Shift Team!&nbsp;
We offer rapid advancement and the most lucrative commission structure in the area!&nbsp;If you are a fast learner&nbsp;who is eager to increase your knowledge and skillset, with uncapped earning potential - apply today!&nbsp;
&nbsp;
The Call Center Representative&nbsp;is responsible for making outbound calls to families who have inquired about a mini vacation to 1 of 5 locations. The Rep then offers and sells a vacation package&nbsp;to those potential customers based on their needs! 
***A highly trained management team will assist in sales transfers making the process very achievable for anyone willing to learn!***
Details:&nbsp;
<ul>
 <li>Paid Training at a competitive hourly rate + continued training&nbsp;</li>
 <li>Monday – Friday SET schedule,&nbsp;no weekends&nbsp;required</li>
 <li>Day AND Evening shifts available</li>
 <li>BEST pay in the industry- hourly rate PLUS advantageous commissions AND daily cash/check spiffs.</li>
 <li>Paid Weekly – hourly&nbsp;and commissions paid on SAME check</li>
 <li>NO cap on commissions - unlimited earning potential&nbsp;</li>
 <li>Opportunity for employee advancement is not only encouraged, but expected!</li>
 <li>Make&nbsp;$18+/hr just hitting your 1st bonus hurdle!!!</li>
</ul>
&nbsp;
Essential Duties and Tasks:
<ul>
 <li>Sell vacation packages over the phone to qualifying warm-lead guests.</li>
 <li>Assist guests with questions about the vacation properties, packages, and procedures.&nbsp;&nbsp;</li>
 <li>Determine eligibility of Capital guests per qualification standards.</li>
 <li>Participate in ongoing professional sales training.</li>
</ul>
&nbsp;
Qualifications:
Qualified applicants should possess the following skills, knowledge, and experience:
<ul>
 <li>Call Center sales experience a plus, but NOT required!</li>
 <li>Friendly, outgoing, upbeat attitude</li>
 <li>Ability to build rapport and overcome objections.</li>
 <li>Excellent communication skills</li>
 <li>Proficient in basic PC knowledge</li>
 <li>Excellent verbal communication skills while maintaining high quality on all calls.</li>
 <li>Fast learner who eager to increase your knowledge and skillset</li>
 <li>Performs the job duties assigned and complies with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity</li>
 <li>Must be at least 18 to apply.&nbsp;</li>
</ul>
&nbsp;
Schedule: Full Time Monday–Friday 1 pm -8 pm (or part-time 2:30p-8p)

Call Center Sales Rep - Afternoons 1p-8p

The Community Marketing Agent OPC provides information and opportunities for qualifying couples and individuals to attend a presentation about Capital Vacations.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Serves as the first point of contact for Capital Vacations Sales Experience</li>
 <li>Greets, presents, and incentivizes potential clients to attend a sales presentation at Capital Vacations</li>
 <li>Must be welcoming and provide a professional first impression of Capital Vacations while pre-qualifying potential customers</li>
 <li>Maintains an accurate record and customer logs</li>
 <li>Responsible for the collection and delivery of any deposits received from the guests</li>
 <li>Responsible for maintaining production at or above minimum performance standards</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, and ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>1 to 3 years of sales or marketing experience is preferred, not required</li>
 <li>Ability to maintain production standards</li>
 <li>Ability to overcome objections</li>
 <li>Must be energetic and outgoing</li>
</ul>
Shift: Flexible
<ul>
 <li>Regular Hours</li>
</ul>
Travel:&nbsp;Must be able to commute to different locations
<ul>
 <li>25% to 50%</li>
</ul>

CMA OPC (Community Marketing Agents)

Capital Vacations sets the industry standard!
Our mission is to deliver quality vacations to our members and guests.
In this entry opportunity into the company, working 8-5 Monday-Friday, our team members are averaging&nbsp;over $25 p/hr.&nbsp;and&nbsp;over $53,000&nbsp;in per year individual compensation.
Capital Vacations offers a variety of benefits including Company Paid Life Insurance, Long-term Disability, Medical, Dental, Vision, 401K, discounted Vacation Stays, plus you begin to earn Paid Time Off immediately.
Pay
$15 hourly salary plus substantial bonus opportunity based on Collections Bonus Compensation Plan
Purpose
Capital Vacations is adding to an industry-leading, tenured financial services team by seeking competitive&nbsp;team players&nbsp;who are committed to achieving and continuing our unprecedented growth and progression.
JOB SUMMARY
Under general direction, Collectors work applicable accounts through system assignment or other means.
ESSENTIAL JOB FUNCTIONS
<ul>
 <li>Provides customer service regarding collection issues, general questions, processing payments and various transactions</li>
 <li>Resolves account discrepancies and maintains tracking of accounts worked concisely and professionally</li>
 <li>Responsible for reducing delinquency for applicable accounts</li>
 <li>Reviews open accounts for collection efforts</li>
 <li>Makes outbound calls, maintaining professional communication at all times via phone</li>
 <li>Adheres to the Fair Debt Collection Practices Act (FDCPA) and any other regulations governing the collections process</li>
 <li>Reviews all relevant information (including terms of sales and/or loan documents) and attempts to collect customer payments</li>
 <li>Executes timely follow-up on payment arrangements and documentation required per account</li>
 <li>Ensures all customer information is correct, updating as necessary</li>
 <li>Identifies issues attributing to account delinquency and discusses with management for best practices and process resolution</li>
 <li>Responsible for exceeding departmental performance standards and quality assurance expectations</li>
 <li>Adheres to company standards and maintains compliance with all policies and procedures</li>
 <li>Performs other related duties as assigned</li>
</ul>
EDUCATION
<ul>
 <li>High School Diploma or equivalent.</li>
</ul>
EXPERIENCE
<ul>
 <li>No prior experience or training required.</li>
 <li>1-3 years of customer service experience</li>
</ul>
SKILLS &amp; ABILITIES
This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
Specific skills and abilities include, but are not limited to the following:
<ul>
 <li>Computer proficiency in Microsoft Word, Excel and Outlook.</li>
 <li>Excellent customer service skills.</li>
 <li>Proficient in time management; the ability to organize and manage multiple priorities.</li>
 <li>Ability to take initiative and effectively adapt to changes.</li>
 <li>Able to establish and maintain a cooperative working relation.</li>
 <li>Able to use sound judgment; work independently, with minimal supervision.</li>
 <li>Able to perform a variety of duties, often changing from one task to another of a different nature, with deadlines and/or established timeframes.</li>
 <li>Competent in public speaking.</li>
 <li>Performs well with frequent interruptions and/or distractions.</li>
</ul>
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Understands the importance of commitment and detail</li>
 <li>Competitive and goal-oriented</li>
 <li>Unwavering commitment to their best</li>
 <li>Excellent communication abilities</li>
 <li>Ability to effectively use multiple computer systems</li>
 <li>Analytical and negotiation skills</li>
</ul>
Shift:
<ul>
 <li>Full-Time</li>
</ul>

Collections Representative 

Purpose
The role of a Community Marketing Agent is to provide information about the surrounding area to guests, while giving opportunities for qualifying individuals to attend a presentation about Capital Vacations and all the vacations benefits, we provide.&nbsp;
Benefits:
<ul>
 <li>Extremely Competitive Compensation with weekly pay ($400 Per Tour)</li>
 <li>Sales Bonus Opportunity. In addition to regular compensation.&nbsp;</li>
 <li>Medical&nbsp;</li>
 <li>Dental&nbsp;</li>
 <li>Vision&nbsp;</li>
 <li>401k&nbsp;</li>
 <li>PTO&nbsp;</li>
 <li>Travel Discounts&nbsp;</li>
 <li>Employee Perks Discounts&nbsp;</li>
 <li>Unlimited room for career growth&nbsp;</li>
</ul>
Principal Duties and Responsibilities
<ul>
 <li>Greets, presents, and incentivizes potential clients to attend a sales presentation at Capital Vacations</li>
 <li>Serves as the first point of contact for guests</li>
 <li>Enjoys discussing vacation</li>
 <li>Must be welcoming and provide a professional first impression of Capital Vacations while pre-qualifying potential customers</li>
 <li>Maintains an accurate record and customer log</li>
 <li>Responsible for the collection and delivery of any deposits received from the guests</li>
</ul>
Job Requirements
Education:
<ul>
 <li>High School Diploma/GED</li>
</ul>
Skills&nbsp;and Abilities:
<ul>
 <li>1 to 3 years of sales or marketing experience is preferred,&nbsp;not required</li>
 <li>Ability to maintain production standards</li>
 <li>Ability to overcome objections</li>
 <li>Ability to work independently or as a team with a driven work ethic</li>
 <li>Must be energetic and outgoing</li>
</ul>
Shift: Flexible
<ul>
 <li>Regular Hours</li>
</ul>

Community Marketing Agent

Capital Vacations strives for the best!&nbsp;We believe in the power of creating memories, adventures, bonds, stories, and moments for all of our owners and guests.&nbsp;
Benefits:
<ul>
 <li>Extremely Competitive Compensation with weekly pay ($400 Per Tour)</li>
 <li>Sales Bonus Opportunity. In addition to regular compensation.&nbsp;</li>
 <li>Medical&nbsp;</li>
 <li>Dental&nbsp;</li>
 <li>Vision&nbsp;</li>
 <li>401k&nbsp;</li>
 <li>PTO&nbsp;</li>
 <li>Travel Discounts&nbsp;</li>
 <li>Employee Perks Discounts&nbsp;</li>
 <li>Unlimited room for career growth&nbsp;</li>
</ul>
Purpose
The role of an Community Marketing Agent is to provide information about the surrounding area to guests, while giving opportunities for qualifying individuals &nbsp;to attend a presentation about Capital Vacations and all the vacations benefits we provide.&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Greets, presents, and incentivizes potential clients to attend a sales presentation at Capital Vacations</li>
 <li>Serves as the first point of contact for guests</li>
 <li>Enjoys discussing vacation</li>
 <li>Must be welcoming and provide a professional first impression of Capital Vacations while pre-qualifying potential customers</li>
 <li>Maintains an accurate record and customer log</li>
 <li>Responsible for the collection and delivery of any deposits received from the guests</li>
</ul>
Job Requirements
Education:
<ul>
 <li>High School Diploma/GED</li>
</ul>
Skills&nbsp;and Abilities:
<ul>
 <li>1 to 3 years of sales or marketing experience is preferred,&nbsp;not required</li>
 <li>Ability to maintain production standards</li>
 <li>Ability to overcome objections</li>
 <li>Ability to work independently or as a team with a driven work ethic</li>
 <li>Must be energetic and outgoing</li>
</ul>
Shift: Flexible
<ul>
 <li>Regular Hours</li>
</ul>
General Statement&nbsp;-&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.

Community Marketing Agent 

In addition to competitive compensation, Capital Vacations offers a variety of benefits including Company Paid Life Insurance, Long-term Disability, Medical, Dental, Vision, 401K, discounted Vacation Stays, plus start to earn Paid Time Off immediately.
Opportunity for career advancement in a fast paced, growth-oriented Organization.
The Contracts Processor processes all contracts and credit reports, as well as reports credit standings, submits applications for credit via Bank of America, and verifies proper equity while making certain all sales staff comply with company policies.
Principal Duties and Responsibilities
<ul>
 <li>Types up and verifies all contracts</li>
 <li>Runs credit reports and reports the resulting information</li>
 <li>Maintains inventory reports</li>
 <li>Verifies and discloses results from equity reports</li>
 <li>Compiles files</li>
 <li>Maintains accounting for monies received</li>
 <li>Completes all other duties assigned</li>
</ul>
General Statement&nbsp;-&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Prior Administrative experience</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Extremely detail-oriented</li>
 <li>Time management skills</li>
 <li>Ability to multitask</li>
 <li>Computer literate –Microsoft Excel, Word, and all basic computer programs</li>
 <li>Ability to type efficiently and accurately</li>
 <li>Flexible schedule</li>
</ul>

Contracts Processor Coordinator 

Get Hired &amp; We Will Pay You $75 For GAS Your First Two Weeks! But wait! There's more! Also for a LIMITED TIME: Earn A $1,000 quick-start/attendance BONUS! (Bonus pay is ONLY available to NEW hires, not former employees) &nbsp; 
&nbsp;
Set Schedule:&nbsp;Monday–Friday; shift starts at 9:00 a.m.!&nbsp; &nbsp;Part-Time and Full-Time Opportunities!
Our top agents are making $23 - $44+ PER HOUR!&nbsp; (see below!)
With more &amp; more COVID restrictions being lifted all over the country every day, the desire for travel and vacations has never been so high! While other companies are downsizing, Capital Vacations is dynamically growing, and we want&nbsp;YOU&nbsp;to be a part of it!
DUE TO GROWTH, WE ARE ADDING NEW POSITIONS with the opportunity for rapid advancement.&nbsp;
DAY and EVENING SHIFTS&nbsp;AVAILABLE
We offer rapid advancement and the most lucrative commission structure in the area!&nbsp;If you are a fast learner&nbsp;who is eager to increase your knowledge and skillset, with uncapped earning potential - apply today!&nbsp;
SEPTEMBERS Top 5 Reps Earnings
Rep #1 
Hours: 35.34 Hours Worked (avg week) 
Week Total Earnings: $1,771.76 
Hourly: $50.13 per hour
Rep #2 
Hours: 35.4 Hours Worked 
Week Total Earnings: $1,448.07 
Hourly: $40.91&nbsp;per hour
Rep #3 
Hours: 33.82&nbsp;Hours Worked 
Week Total Earnings: $1,168.75 
Hourly: $34.56&nbsp;per hour
Rep #4 
Hours: 35.43&nbsp;Hours Worked 
Week Total Earnings: $1,083.34 
Hourly: $30.58&nbsp;per hour
Rep #5 
Hours: 35.61&nbsp;Hours Worked 
Week Total Earnings: $966.94 
Hourly: $27.99 per hour
What you will be doing:
You simply make&nbsp;outbound calls to families who have inquired about a mini-vacation to 1 of 5 locations. During your conversation with the customer, you will do some fact-finding and&nbsp;then offer and sell&nbsp;a vacation package&nbsp;to those potential customers based on their needs!
Details:&nbsp;
<ul>
 <li>Paid Training at a competitive hourly rate + continued training&nbsp;</li>
 <li>Monday – Friday SET schedule,&nbsp;NO weekends&nbsp;required</li>
 <li>Day AND Evening shifts are available</li>
 <li>BEST pay in the industry- hourly rate PLUS advantageous commissions AND daily cash/check spiffs.</li>
 <li>Paid Weekly – hourly&nbsp;and commissions paid on the SAME check</li>
 <li>NO cap on commissions - unlimited earning potential&nbsp;</li>
 <li>Opportunity for employee advancement is not only encouraged, but expected!</li>
 <li>Make&nbsp;$17++/hr&nbsp;just hitting your 1st bonus hurdle!!!</li>
</ul>
Essential Duties and Tasks:
<ul>
 <li>Sell vacation packages over the phone to qualifying guests.</li>
 <li>Assist guests with questions about the vacation properties, packages, and procedures.&nbsp;&nbsp;</li>
 <li>Determine eligibility of Capital guests per qualification standards.</li>
 <li>Participate in ongoing professional sales training.</li>
</ul>
Qualifications:
Qualified applicants should possess the following skills, knowledge, and experience:
<ul>
 <li>Customer Service or Sales Call&nbsp;Center experience a plus</li>
 <li>Friendly, outgoing, upbeat attitude</li>
 <li>Ability to build rapport and overcome objections.</li>
 <li>Excellent communication skills</li>
 <li>Proficient in basic PC knowledge</li>
 <li>Excellent verbal communication skills while maintaining high quality on all calls.</li>
 <li>Fast learner who eager to increase your knowledge and skillset</li>
 <li>Performs the job duties assigned and complies with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity</li>
 <li>Must be at least 18 to apply.&nbsp;</li>
</ul>

Customer Sales Representative - Springfield Location

Get Hired &amp; We Will Pay You $75 For GAS Your First Two Weeks!&nbsp; But wait!&nbsp; There's more! Also for a&nbsp;LIMITED TIME:&nbsp; Earn A&nbsp;$1,000&nbsp;quick-start/attendance BONUS!&nbsp; &nbsp;(Bonus pay is ONLY available&nbsp;to NEW hires, not former employees)&nbsp;
Set Schedule!: Monday–Friday starting at 9 a.m. - no weekends or nights! (NOT REMOTE!)
&nbsp;
Our top agents are making $22 - $42&nbsp;Per Hour with competitive base pay and our Top 5 agents are earning $45-$65!&nbsp;
Capital Vacations is acquiring more properties and dynamically growing, and we want&nbsp;YOU&nbsp;to be a part of it!
WE ARE ADDING NEW EXCITING POSITIONS with an excellent opportunity for advancement.&nbsp;
Capital Vacations BRANSON&nbsp;Call Center is seeking to add new representatives to our team!&nbsp;
We offer rapid advancement and the most lucrative commission structure in the area!&nbsp;If you are a fast learner&nbsp;who is eager to increase your knowledge and skillset, with uncapped earning potential - apply today!&nbsp;
Example of 2 Reps Earnings last week!
Rep #1 
Hours: 35.43&nbsp;Hours Worked 
Week Total Earnings: $2,083.34 
Hourly: $58.80&nbsp;per hour
Rep #2 
Hours: 35.61&nbsp;Hours Worked 
Week Total Earnings: $1.166.94 
Hourly: $32.77&nbsp;per hour
The Call Center Representative&nbsp;is responsible for making outbound calls to families who have inquired about a mini-vacation to 1 of 5 locations. The Rep then offers and sells a vacation package&nbsp;to those potential customers based on their needs!
Details:&nbsp;
<ul>
 <li>Paid Training at a competitive hourly rate + continued training&nbsp;</li>
 <li>Monday – Friday SET schedule, NO weekends required</li>
 <li>BEST pay in the industry- hourly rate PLUS advantageous commissions AND daily cash/check spiffs.</li>
 <li>Paid Weekly – hourly&nbsp;and commissions paid on the SAME check</li>
 <li>NO cap on commissions - unlimited earning potential&nbsp;</li>
 <li>Opportunity for employee advancement is encouraged for leadership roles!</li>
 <li>Make&nbsp;$17+/hr&nbsp;just hitting your 1st bonus hurdle!!!</li>
</ul>
Essential Duties and Tasks:
<ul>
 <li>Sell vacation packages over the phone to qualifying guests who have requested information!</li>
 <li>Assist guests with questions about the vacation properties, packages, and procedures.&nbsp;&nbsp;</li>
 <li>Determine eligibility of Capital guests per qualification standards.</li>
 <li>Participate in ongoing professional sales and service training.</li>
</ul>
Qualifications:
Qualified applicants should possess the following skills, knowledge, and experience:
<ul>
 <li>Call Center sales experience a plus</li>
 <li>Friendly, outgoing, upbeat attitude</li>
 <li>Ability to build rapport and overcome objections.</li>
 <li>Proficient in basic PC knowledge</li>
 <li>Excellent verbal communication skills while maintaining high quality on all calls.</li>
 <li>Fast learner who eager to increase your knowledge and skillset</li>
 <li>Performs the job duties assigned and complies with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity</li>
 <li>Must be at least 18 to apply.&nbsp;</li>
</ul>

Customer Service Rep (not remote)

Get Hired &amp; We Will Pay You $75 For GAS Your First Two Weeks!&nbsp; But wait!&nbsp; There's more! Also for a&nbsp;LIMITED TIME:&nbsp; Earn A&nbsp;$1,000&nbsp;quick-start/attendance BONUS!&nbsp; &nbsp;(Bonus pay is ONLY available&nbsp;to NEW hires, not former employees)&nbsp;
Set Schedule!: Monday–Friday - no weekends! (NOT REMOTE!)
Shift:&nbsp;
<ul>
 <li>LIMITED TIME OFFER!&nbsp; $1,000 QUICK START Bonus for NEW hires!</li>
 <li>&nbsp;Part Time - Monday - Friday, 2:30pm&nbsp;- 8:00pm</li>
 <li>Full Time - Monday - Friday, 1:00pm - 8:00pm</li>
</ul>
Capital Vacations is growing &amp; urgently hiring in our Activations Department at our Springfield Call Center. The Date Setter&nbsp;assists current vacation package holders and setting their dates for vacation utilization.
Benefits of the position:
<ul>
 <li>Earn&nbsp;$17+/hour&nbsp;just hitting your first bonus hurdle!</li>
 <li>Inbound AND Outbound Leads!!!</li>
 <li>Full Benefits- Health, Dental, Vision, &amp; Life Insurance; 401K; PTO, etc.</li>
 <li>Monday – Friday set schedule - NO WEEKENDS!</li>
 <li>Multiple ways to earn commissions</li>
 <li>NO cap on commission - unlimited earning potential</li>
 <li>BEST pay in the industry- base hourly, advantageous commissions, and daily cash/check spiffs.</li>
 <li>Paid Weekly – hours and commissions on same check</li>
 <li>Opportunity for employee advancement is not only encouraged but expected!</li>
 <li>Local and National Travel perks plus&nbsp;discounted tickets for numerous area attractions!</li>
</ul>
Principal Duties and Responsibilities:
<ul>
 <li>Contact customers who have purchased a vacation package with us</li>
 <li>Ensure all vacation packages are qualified</li>
 <li>Arrange travel dates for vacation packages</li>
 <li>Assist our customers with any questions they may have while maintaining excellent quality standards in compliance with set company guidelines</li>
 <li>Up-sell accommodations, sell entertainment tickets, etc.</li>
 <li>Code records completely and accurately in&nbsp;our database</li>
 <li>Assist guests with questions about the vacation properties, packages, and procedures.</li>
 <li>Determine eligibility of Capital guests per qualification standards.</li>
</ul>
Job Requirements
Qualifications:
<ul>
 <li>1 years of relevant call center experience&nbsp;preferred&nbsp;but not required</li>
 <li>Customer service experience</li>
 <li>Ability to multi-task</li>
 <li>Functional knowledge of computers and basic computer programs</li>
 <li>Ability to build rapport</li>
 <li>Excellent communication skills</li>
 <li>Proficient in basic PC knowledge</li>
 <li>Must be at least 18 to apply.</li>
</ul>

DATE SETTER - Afternoon Shift - 1p to 8p OR 230p to 8p

Get Hired &amp; We Will Pay You $75 For GAS Your First Two Weeks! But wait! There's more! Also for a LIMITED TIME: Earn A $1,000 quick-start/attendance BONUS! (Bonus pay is ONLY available to NEW hires, not former employees) 
Shift:&nbsp;
<ul>
 <li>No weekends or nights!</li>
 <li>Full Time - Monday - Friday, 9:00 am - 4:00pm</li>
</ul>
Capital Vacations is growing &amp; urgently hiring in our Activations Department at our Springfield Call Center. The Date Setter&nbsp;assists current vacation package holders and setting their dates for vacation utilization.
Benefits of the position:
<ul>
 <li>Earn&nbsp;$17+/hour&nbsp;just hitting your first bonus hurdle!</li>
 <li>Inbound AND Outbound Leads!!!</li>
 <li>Full Benefits- Health, Dental, Vision, &amp; Life Insurance; 401K; PTO, etc.</li>
 <li>Monday – Friday set schedule - NO WEEKENDS!</li>
 <li>Multiple ways to earn commissions</li>
 <li>NO cap on commission - unlimited earning potential</li>
 <li>BEST pay in the industry- base hourly, advantageous commissions, and daily cash/check spiffs.</li>
 <li>Paid Weekly – hours and commissions on same check</li>
 <li>Opportunity for employee advancement is not only encouraged but expected!</li>
 <li>Local and National Travel perks plus&nbsp;discounted tickets for numerous area attractions!</li>
</ul>
Principal Duties and Responsibilities:
<ul>
 <li>Contact customers who have already purchased a vacation package with us</li>
 <li>Ensure all vacation packages are qualified</li>
 <li>Arrange travel dates for vacation packages</li>
 <li>Assist our customers with any questions they may have while maintaining excellent quality standards in compliance with set company guidelines</li>
 <li>Up-sell accommodations, sell entertainment tickets, etc.</li>
 <li>Code records completely and accurately in&nbsp;our database</li>
 <li>Assist guests with questions about the vacation properties, packages, and procedures.</li>
 <li>Determine eligibility of Capital guests per qualification standards.</li>
</ul>
Job Requirements
Qualifications:
<ul>
 <li>1 years of relevant call center experience&nbsp;preferred&nbsp;but not required</li>
 <li>Customer service experience</li>
 <li>Ability to multi-task</li>
 <li>Functional knowledge of computers and basic computer programs</li>
 <li>Ability to build rapport</li>
 <li>Excellent communication skills</li>
 <li>Proficient in basic PC knowledge</li>
 <li>Must be at least 18 to apply.</li>
</ul>

DATE SETTER - Day Shift - Springfield Office

NEW AMAZING OPPORTUNITY! PLUS&nbsp;LIMITED TIME OFFER!&nbsp; $1,000 quick-start&nbsp;bonus for NEW hires!
Have you ever&nbsp;dreamed about working in a vacation paradise?&nbsp; If you or someone you know is actively looking for a new opportunity with competitive pay, benefits, and travel perks, we are hiring at Silver Lake Resort in Kissimmee!
Shift:
<ul>
 <li>Monday - Friday, 9:00 am - 4:00 pm&nbsp; &nbsp;*NO Weekends!*</li>
 <li>Earn over $17/hour meeting the just the 1st bonus hurdle!</li>
</ul>
Capital Vacations is now&nbsp;hiring for&nbsp;our Activations Department. The Date Setter&nbsp;assists&nbsp;current&nbsp;vacation package holders with setting their dates for vacation utilization.
BENEFITS:
<ul>
 <li>Inbound AND Outbound Leads!!!</li>
 <li>Full Benefits- Health, Dental, Vision, &amp; Life Insurance; 401K; PTO, etc.</li>
 <li>Monday – Friday set schedule</li>
 <li>Multiple ways to earn commissions</li>
 <li>NO cap on commission - unlimited earning potential</li>
 <li>BEST pay in the industry- base hourly, advantageous commissions, and daily cash/check spiffs.</li>
 <li>Paid Weekly – hours and commissions on same check</li>
 <li>Opportunity for employee advancement is not only encouraged but expected!</li>
</ul>
Principal Duties and Responsibilities:
<ul>
 <li>Contact customers who have purchased a vacation package with us</li>
 <li>Ensure all vacation packages are qualified</li>
 <li>Arrange travel dates for vacation packages</li>
 <li>Assist our customers with any questions they may have while maintaining excellent quality standards in compliance with set company guidelines</li>
 <li>Up-sell accommodations, sell entertainment tickets, etc.</li>
 <li>Code records completely and accurately in&nbsp;our database</li>
 <li>Assist guests with questions about the vacation properties, packages, and procedures.</li>
 <li>Determine eligibility of Capital guests per qualification standards.</li>
</ul>
Job Requirements
Qualifications:
<ul>
 <li>1 year&nbsp;of relevant call center experience&nbsp;preferred&nbsp;but not required</li>
 <li>Customer service experience</li>
 <li>Ability to multi-task</li>
 <li>Functional knowledge of computers and basic computer programs</li>
 <li>Ability to build rapport</li>
 <li>Excellent communication skills</li>
 <li>Proficient in basic PC knowledge</li>
 <li>Must be at least 18 to apply.</li>
</ul>

DATE SETTER - M-F 9a-4p

Principal Duties and Responsibilities
<ul>
 <li>Responsible for all digital marketing campaigns, including generating leads, conversion metrics, digital research and actively engaging with the business to optimize the performance of our digital strategies.</li>
 <li>Develop and implement digital marketing strategies for all business verticals and product lines, with a core focus on vacation rentals and member engagement.</li>
 <li>Own the vacation rental digital journey understanding critical conversion and churn points to optimize the consumer experience and grow Rental business</li>
 <li>Create visual and messaging concepts for marketing campaigns across multiple platforms and tactics (email, landing pages, sms text, travel stores, etc.)</li>
 <li>Manage execution of the digital customer journey for Club members</li>
 <li>Manage the digital marketing calendar for the company</li>
 <li>Manage digital vendor relationships in partnership with Brand team</li>
 <li>Track digital marketing performance against KPIs and recommend strategies to improve performance</li>
 <li>Create and update digital marketing reports</li>
 <li>Identify trends and insights to optimize marketing tactics, messaging, and performance</li>
 <li>Collaborate with business unit leaders and teams</li>
 <li>Provide thought leadership and influence digital strategy within the organization based on proven best practices, trends worth exploring, and innovative technologies</li>
 <li>Assist the Senior Leadership Team in a wide array of other tasks related to digital marketing, digital experience design, and company growth, as required</li>
 <li>Both lead and participate in brainstorming and creative collaboration sessions pushing the team to create and elevate ideas</li>
 <li>Maintain positive relationships and collaborative work environment with the team and across the organization</li>
</ul>
Job Requirements
Education, Essential Training / Certifications and Experience:
<ul>
 <li>Bachelor’s degree in marketing, graphic design, or a related field</li>
 <li>5-7 years of experience digital marketing</li>
</ul>
Skills, Knowledge and Abilities:&nbsp;&nbsp;
<ul>
 <li>Hospitality or Agency experience highly desired</li>
 <li>Windows OS</li>
 <li>Driven and a self-starter with a high-level of strategic / critical thinking skills complimented by a creative mindset</li>
 <li>Teamwork skills</li>
 <li>Strong interpersonal and verbal communications skills</li>
 <li>Time and project management skills, including the ability to work on multiple projects as an individual contributor</li>
 <li>Understanding of Brand, Marketing, and Digital KPIs</li>
</ul>

Digital Marketing Specialist

The Event Field Package Sales Manager&nbsp;is responsible for achieving performance quotas in lead generation and Bounce Back package sales while maintaining a high level of professionalism and brand standards. The Event Field Package Sales&nbsp;Manager&nbsp;is also responsible for handling all technology equipment for each remote location, representing the company and driving to and from scheduled events.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Develops, implements, and rotates promotional concepts to prevent stale and saturated programs in the market</li>
 <li>Uses innovative and proper techniques and/or protocol in brand design and scripts to direct high volumes of prospects to event booths</li>
 <li>Must be familiar with all Company programs, systems, and resorts</li>
 <li>Meets budgeted lead generation and tour goals for the company</li>
 <li>Maintains a full comprehension of lead generation, including but not limited to targeting demographic locations and events that would be highly productive in both lead conversion and Bounce Back sales</li>
 <li>Operates general office machinery (i.e., computer, copy machine, fax machine, etc.)</li>
 <li>Completes all required Company training and compliance courses as assigned</li>
 <li>Adheres to Company standards and maintains compliance with all policies and procedures.</li>
 <li>Performs other related duties as assigned.</li>
</ul>
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma or equivalent</li>
 <li>A minimum of a year of experience in the sales, marketing, customer service, or related field required.</li>
 <li>Vailed Driver’s License (non-commercial)</li>
</ul>
&nbsp;
Skills, Knowledge, and Abilities:
<ul>
 <li>Ability to multitask and to adapt in a fast-paced environment</li>
 <li>Ability to interact effectively with the public and staff with enthusiasm and professionalism</li>
 <li>Strong personnel and management skills and technical competency</li>
 <li>Professional appearance</li>
 <li>Highly self-motivated with dynamic energy and an inner competitiveness</li>
 <li>Ability to take the initiative and effectively adapt to changes</li>
 <li>Able to use sound judgment; work independently, with minimal supervision</li>
 <li>Strong analytical and problem-solving skills</li>
 <li>Upholds and leads Company culture</li>
</ul>

Events Manager- Atlanta

The Event Field Package Sales Manager&nbsp;is responsible for achieving performance quotas in lead generation and Bounce Back package sales while maintaining a high level of professionalism and brand standards. The Event Field Package Sales&nbsp;Manager&nbsp;is also responsible for handling all technology equipment for each remote location, representing the company and driving to and from scheduled events.
Principal Duties and Responsibilities
<ul>
 <li>Develops, implements, and rotates promotional concepts to prevent stale and saturated programs in the market</li>
 <li>Uses innovative and proper techniques and/or protocol in brand design and scripts to direct high volumes of prospects to event booths</li>
 <li>Must be familiar with all Company programs, systems, and resorts</li>
 <li>Meets budgeted lead generation and tour goals for the company</li>
 <li>Maintains a full comprehension of lead generation, including but not limited to targeting demographic locations and events that would be highly productive in both lead conversion and Bounce Back sales</li>
 <li>Operates general office machinery (i.e., computer, copy machine, fax machine, etc.)</li>
 <li>Completes all required Company training and compliance courses as assigned</li>
 <li>Adheres to Company standards and maintains compliance with all policies and procedures.</li>
 <li>Performs other related duties as assigned.</li>
</ul>
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma or equivalent</li>
 <li>A minimum of a year of experience in the sales, marketing, customer service, or related field required.</li>
 <li>Vailed Driver’s License ( non-commercial)</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Ability to multitask and to adapt in a fast-paced environment</li>
 <li>Ability to interact effectively with the public and staff with enthusiasm and professionalism</li>
 <li>Strong personnel and management skills and technical competency</li>
 <li>Professional appearance</li>
 <li>Highly self-motivated with dynamic energy and an inner competitiveness</li>
 <li>Ability to take the initiative and effectively adapt to changes</li>
 <li>Able to use sound judgment; work independently, with minimal supervision</li>
 <li>Strong analytical and problem-solving skills</li>
 <li>Upholds and leads Company culture</li>
</ul>

Events Manager- Greensboro

Purpose
Responsible for assisting the Regional Vice President, Director of Operations, and site team to maintain operational excellence through an effective transition process. 
Pay: $50-70K
Travel:&nbsp;
<ul>
 <li>Over 50% of travel</li>
</ul>
Principal Duties and Responsibilities
<ul>
 <li>Act as General Manager for resorts absent a GM. Ability to assist multiple locations as necessary via Zoom, Conference Calls or site visits as assigned.</li>
 <li>Assist with and participate in transition calls and/or meetings to assist in preparing for transition and execute tasks as assigned. </li>
 <li>Act as a support associate to Director, BIQ, RVP/RDO in executing transition or Task Force action items to ensure property performance. </li>
 <li>Act as internal department liaison to assist in transition action items (service contracts, utility placements, etc.)</li>
 <li>Assist corporate support associates and Director, BIQ, RVP/RDO in setting up Capital’s platform functions as assigned. </li>
 <li>Support multi-site operations at the direction of Director, BIQ, RVP/RDO</li>
 <li>Distribute pertinent information and plans to key personnel</li>
 <li>Obtain all functional operations specific training to operate all resort departments</li>
 <li>Assist with creation of SOP/SOP as directed by DBIQ</li>
 <li>Perform QA Inspections as directed by DBIQ</li>
 <li>Implement an initial training program for staff</li>
 <li>Identify applicable state, local, and federal taxes</li>
 <li>Train General Manager (if staying) on Capital Vacations Policies and Procedures</li>
 <li>Assist in providing a smooth transition as possible for all employees for new and vacated positions in resort operations.</li>
 <li>Provide weekly reports (first 90 days) to Executive Management and Board Members</li>
 <li>Perform all other duties and needed to ensure a smooth transition</li>
 <li>Supervises and performs special projects as required</li>
</ul>
General Statement&nbsp;-&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>Associate or secondary education degree or certification</li>
 <li>Minimum five (5) years’ experience in resort management</li>
 <li>Minimum seven (7) years guest relations, human resources management, and hotel/resort/timeshare operations</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Proficient with Microsoft Office Suite</li>
 <li>Strong communication skills, both written and verbal</li>
 <li>Excellent organizational skills with the ability to adapt quickly to changing priorities</li>
 <li>Ability to organize, direct and perform high-level management duties in a manner conducive to full performance and high morale</li>
 <li>Ability to multi-task</li>
 <li>Excellent attendance and punctuality </li>
 <li>Ability to travel</li>
 <li>Flexible schedule; ability to work evenings, weekends and holidays if necessary, to meet business needs</li>
</ul>
Shift: Additional hours may be necessary to accommodate business needs
<ul>
 <li>Regular Hours, On-Call, and Weekend</li>
</ul>
&nbsp;
<ul>
</ul>

Floating Operations Manager 

Responsible for providing customer services to guests, undertaking various administrative duties, diffusing conflict, and ensuring an enjoyable experience.
<ul>
 <li>Greet and check-in guest</li>
 <li>Assist guests with; collecting payments/pre-auth payments; making reservations for entertainment, lodging; and/or planning itineraries for shows, attractions, and restaurants</li>
 <li>Resolve customer complaints</li>
 <li>Run and prepare reports – opening and closing</li>
 <li>Answer phones</li>
 <li>Communicate all pertinent and required information/reports for Management (DOS, DOM, T.O., Admin. Manager, etc.)</li>
 <li>Provide information to guests about the area, including directions and show information</li>
 <li>Work with theater staff, and other vendors to reserve entertainment, food, and lodging</li>
 <li>Prepare and distribute vouchers for shows, restaurants, and lodging, including collecting payment for those vendors</li>
 <li>Coordinate with Sales Manager on any additional gifts to be issued for New Owners</li>
 <li>Prepares count and profiles of tours for the entire day</li>
 <li>Updates numbers to Sales Managers as more tours are added</li>
 <li>Communicates with Admin Manager or Leads with unusual tours/gifts</li>
 <li>Maintains clean lobby, stocks magazines or literature</li>
 <li>Provides final daily breakdown numbers of tours including the type of tours, the arrived tours, no show tours and corrects data entry of these tours to Marketing and Sales at the completion of the day</li>
 <li>Other duties as assigned</li>
</ul>
&nbsp;

Front Desk Administrator ($15 an hr.)

Pay Per Hour: $15
Sign-on bonus after 90 days of successful employment: $200.00.
&nbsp;
WHAT YOU'LL DO 
Looking for a professional individual to represent the first point of contact with our guests and handle all stages of their stay.
&nbsp;
RESPONSIBILITIES
<ul>
 <li>Responsible for the efficient and courteous operation of the front desk.</li>
 <li>Responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges.</li>
 <li>Answers and transfers call from the switchboard using proper telephone etiquette.</li>
 <li>Answer guest questions about local restaurants and attractions.</li>
 <li>Make courtesy calls and follow up calls to all guests’ issues.</li>
 <li>Send confirmation letters to owners/guests.</li>
 <li>Coordinate with all other departments to ensure a smooth response to guest’s requests.</li>
 <li>Process all incoming revenue from all departments daily.</li>
 <li>Open and close the credit card machines and cashier audit reports.</li>
 <li>Balance out cash drawer, process advance deposits when making reservations and collect money and post the transactions from other departments.</li>
 <li>Order office supplies as needed.</li>
 <li>Prepare night audit daily.</li>
 <li>Enter maintenance and service requests in SPI promptly.</li>
 <li>Make reservations courteously and efficiently.</li>
 <li>Make room moves and stay over requests for guests as needed to ensure guest satisfaction.</li>
 <li>Run reports and correct errors before guest check-in.</li>
 <li>Perform any other inventory management changes as directed by the supervisor or manager.</li>
 <li>Prepare check-in packets for the upcoming week.</li>
 <li>Make rental calls to notify owners whether their villa rented or not.</li>
 <li>Respond to online reviews.</li>
 <li>Reconcile rentals for the previous month.</li>
 <li>Check online travel agents for rental inbound.</li>
 <li>Daily post office and banking run.</li>
 <li>Block RCI points for unpaid accounts.</li>
 <li>Manage RCI banking, membership changes, and cancellations.</li>
 <li>All other duties as assigned by management</li>
</ul>
BENEFITS, COMPENSATION, TRAINING
QUALIFICATIONS
<ul>
 <li>High School Diploma/GED</li>
 <li>Experience from which comparable knowledge and abilities are acquired</li>
 <li>Basic computer skills</li>
 <li>Great attention to detail</li>
 <li>Excellent Customer Service skills with the ability to work under pressure</li>
 <li>Bilingual is a plus</li>
 <li>Active listener with the ability to solve problems</li>
 <li>Work with minimal supervision</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Flexible schedule – Ability to work evenings, holidays and weekends are a must</li>
</ul>

Front Desk Agent

Job Summary:
Ensuring guest satisfaction from the moment a guest arrives at the resort until they check out. Provide directions to guests to local destinations. Maintain supplies for the front desk area. Answer general interest calls to the area.
&nbsp;
Reports to / Supervision Received:
&nbsp;
<ol>
 <li>Manager: Suzie Moore</li>
 <li>Direct Supervisor: Miguel Cruz Romano</li>
 <li>Indirect Reporting Relationship: Director of Resort Operations</li>
</ol>
&nbsp;
Job Expectations:
&nbsp;
1.&nbsp;&nbsp; Display a pleasant, professional, and guest-oriented attitude at all times.
2.&nbsp;&nbsp; Have an understanding of what is expected of your resort and you as its representative.
3.&nbsp;&nbsp; Arrive at your workplace in a timely manner.
4.&nbsp;&nbsp; Comply with resort and department codes, policies, procedures, and regulations.
5.&nbsp;&nbsp; Consider and understand guests/guestroom's security, privacy &amp; comforts.
6.&nbsp;&nbsp; Be willing to participate in team efforts and communicate with fellow employees.
7.&nbsp;&nbsp; Know and be able to complete job-specific duties for the shift you are working.
8.&nbsp;&nbsp; Communicate any uncompleted issues to the next shift departments as needed.
&nbsp;
&nbsp;
Essential Functions:
&nbsp;
1.&nbsp;&nbsp; Register check-in guests, check-out guests, confirm pending reservations, answer and direct phone calls, take messages, and communicate with additional front desk clerks as needed.
2.&nbsp;&nbsp; Use a computer to input information regarding in-house guests.
3.&nbsp;&nbsp; Handle credit cards and money.
4.&nbsp;&nbsp; Assist guests with any questions, problems, or concerns and be able to communicate any unknown situations to the proper department or person.
5.&nbsp;&nbsp; Know local points of interest and be able to give directions.
6.&nbsp;&nbsp; Maintain a tidy and operational workspace and area.
7.&nbsp;&nbsp; Learn and be able to do any front desk clerk position as set forth in the procedures manual.
8.&nbsp;&nbsp; Responsible for his/her maintenance of uniforms and nametags.
9. &nbsp; Performs other duties as requested.
&nbsp;
Knowledge, Skill, and Experience:
&nbsp;
1. Minimum Education (or substitute experience) required:
<ul>
 <li>High school diploma or equivalent </li>
</ul>
2. Minimum Experience required: 
<ul>
 <li>1+ year in a related field</li>
</ul>
3. Skills Required: 
<ul>
 <li>Must have good oral and written communication skills</li>
 <li>Excellent interpersonal skills</li>
 <li>Ability to multi-task</li>
</ul>
&nbsp;
Physical Job Description
&nbsp;
Typical Working Conditions: 
(Describe environment including exposure to heat, cold, fumes, chemicals, allergens, mold, etc.)
<ul>
 <li>Exposure to chemicals and elements of the local environment</li>
</ul>
Equipment Used: 
(List all manual and automated equipment used in the course of performing essential functions.)
<ul>
 <li>Computer, keyboard, mouse, calculator, copier, fax machine</li>
</ul>
Essential Physical Tasks: 
(List all physical tasks encountered in performing essential functions.)
<ul>
 <li>Ability to stand while using the computer or phone and completing work-related tasks.</li>
</ul>

Pay Per Hour: $15
Sign-on bonus after 90 days of successful employment: $200.00.
&nbsp;
Job Description:
Ensuring guest satisfaction from the moment a guest arrives at the resort until they check out. Provide directions to guests to local destinations. Maintain supplies for the front desk area. Answer general interest calls to the area. Responsible for all Front Desk duties such as (but not limited to) check-in, check-out, PBX Operation, reservations, assist with concierge duties, proper cash handling, and any and all reporting required as per shift checklist. The Resort prides itself on the level of personalized service we provide. Therefore, we expect our Front Desk Staff to maintain a high level of integrity and service and always attend to our guests' needs professionally.
&nbsp;
Job Expectations:
1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Display a pleasant, professional, and guest-oriented attitude at all times.
2.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Understand what is expected of your resort and you as its representative.
3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Arrive&nbsp;to your workplace in a timely manner. Must be in uniform or professional dress.
4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Comply with resort and department codes, policies, procedures, and regulations.
5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Consider and understand guests/guestrooms' security, privacy &amp; comforts.
6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Be willing to participate in team efforts and communicate with fellow employees.
7.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Know and be able to complete job-specific duties for the shift you are working.
8.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Communicate any uncompleted issues to the following shift departments as needed.
9.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Participate in all required health and safety meetings/classes.
&nbsp;
Essential Functions:
1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Register check-in guests, check-out guests, confirm pending reservations, answer and direct phone calls, PBX Operations, take messages, and communicate with additional front desk clerks as needed.
2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Use a computer to input information regarding in-house guests.
3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Handle credit cards and money.
4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assist guests with any questions, problems, or concerns and be able to communicate any unknown situations to the proper department or person.
5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Know local points of interest and be able to give directions.
6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain a tidy and operational workspace and area.
7.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Learn and be able to do any front desk clerk position as set forth in the procedures manual.
8.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Night audit
9.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Effectively deal with guest problems in the absence of supervisory staff members, and resolve unusual or difficult situations to the guests' satisfaction.
10.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assist with any special projects as assigned by Supervisor.
&nbsp;
Knowledge, Skill, and Experience:
Minimum Education (or substitute experience) required:
<ul>
 <li>High school diploma or equivalent </li>
</ul>
Minimum Experience required: 
<ul>
 <li>1+ year in a related field </li>
</ul>
Skills Required: 
<ul>
 <li>Must have good oral and written communication skills</li>
 <li>Excellent interpersonal skills</li>
 <li>Ability to multi-task</li>
</ul>
&nbsp;
Typical Working Conditions:
No exposure to heat, fumes, chemicals, mold, or allergens
Equipment Used: 
Computer, keyboard, mouse, calculator, copier, fax machine, calculator, stapler
Essential Physical Tasks:
Ability to stand while using the computer or phone and completing work-related tasks.

Purpose
The Front Desk Associate&nbsp;represents the first point of contact with our guests and handles all stages of their stay.
Principal Duties and Responsibilities
RESPONSIBILITIES
<ul>
 <li>Responsible for the efficient and courteous operation of the front desk.</li>
 <li>Responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges.</li>
 <li>Answers and transfers call from the switchboard using proper telephone etiquette.</li>
 <li>Answer guest questions about local restaurants and attractions.</li>
 <li>Make courtesy calls and follow up calls to all guests’ issues.</li>
 <li>Send confirmation letters to owners/guests.</li>
 <li>Coordinate with all other departments to ensure a smooth response to guest’s requests.</li>
 <li>Process all incoming revenue from all departments daily.</li>
 <li>Open and close the credit card machines and cashier audit reports.</li>
 <li>Balance out cash drawer, process advance deposits when making reservations and collect money and post the transactions from other departments.</li>
 <li>Order office supplies as needed.</li>
 <li>Prepare night audit daily.</li>
 <li>Enter maintenance and service requests in SPI promptly.</li>
 <li>Make reservations courteously and efficiently.</li>
 <li>Make room moves and stay over requests for guests as needed to ensure guest satisfaction.</li>
 <li>Run reports and correct errors before guest check-in.</li>
 <li>Perform any other inventory management changes as directed by the supervisor or manager.</li>
 <li>Prepare check-in packets for the upcoming week.</li>
 <li>Make rental calls to notify owners whether their villa rented or not.</li>
 <li>Respond to online reviews</li>
 <li>Reconcile rentals for the previous month.</li>
 <li>Check online travel agents for rental inbound.</li>
 <li>Daily post office and banking run.</li>
 <li>Block RCI points for unpaid accounts.</li>
 <li>Manage RCI banking, membership changes, and cancellations.</li>
 <li>All other duties as assigned by management</li>
 <li>BENEFITS, COMPENSATION, TRAINING</li>
</ul>
QUALIFICATIONS
<ul>
 <li>High School Diploma/GED</li>
 <li>Experience from which comparable knowledge and abilities are acquired</li>
 <li>Basic computer skills</li>
 <li>Great attention to detail</li>
 <li>Excellent Customer Service skills with the ability to work under pressure</li>
 <li>Bilingual is a plus</li>
 <li>Active listener with the ability to solve problems</li>
 <li>Work with minimal supervision</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Flexible schedule – Ability to work evenings, holidays and weekends are a must</li>
</ul>
Shift: Additional hours may be necessary to cover shifts and meet deadlines
<ul>
 <li>
 Monday-Friday - 8am-5pm 
 Saturday - 8am-8pm 
 Sunday - Closed 
 </li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Front Desk Associate

Job Title:&nbsp;&nbsp;Front Desk Associate/Admin
Position Reports To:&nbsp;&nbsp;General Manager
Part-time: less than 30 hours, must work Saturday, Sunday, and Monday.
&nbsp;
Summary:
Responsible for all Front Desk duties such as (but not limited to) check-in, check-out, phone system operation, property management system/s knowledge, reservations, assistance with concierge duties, proper cash handling, and all reporting required.&nbsp;The Resort prides itself on the level of personalized service we provide.&nbsp;Therefore, we expect our Front Desk Staff to maintain an elevated level of integrity and service and to always attend to our guests’ needs in a professional manner.
&nbsp;
Essential Duties and Responsibilities:
<ol>
 <li>Report to work according to schedule and be ready to work.&nbsp;Must be in uniform or properly dressed.</li>
 <li>Perform all principle duties and duties assigned as needed.</li>
 <li>Participate in all required health and safety meetings/classes.</li>
</ol>
&nbsp;
Qualifications:
<ol>
 <li>6-12 months of related experience or training in customer service.</li>
 <li>Ability to effectively deal with guest problems in the absence of supervisory staff members, and to resolve unusual or difficult situations to the guests’ satisfaction.</li>
 <li>Ability to perform mathematical calculations, and utilize computers, and phone systems.</li>
 <li>Employees are frequently required to stand and talk or hear.&nbsp;Employees are occasionally required to walk, sit, stoop, kneel, crouch, or crawl.</li>
 <li>Bilingual language skills are helpful but not required.</li>
 <li>Ability to lift 30 pounds properly and safely.</li>
 <li>Float between departments as directed on an as-needed basis. </li>
</ol>
&nbsp;
Expected Conduct:
<ol>
 <li>Must always conduct themselves in a professional manner.</li>
 <li>Remain compliant with all company policies, government regulations, and any other business rules.</li>
 <li>Remain calm in stressful and hectic situations.</li>
 <li>Must be punctual and practice good attendance for all scheduled shifts, or as needs dictate.</li>
 <li>Always be positive, supportive, and cooperative working with all team members.</li>
</ol>

WHAT YOU'LL DO 
Looking for a professional individual to represent the first point of contact with our guest and handle all stages of their stay.
Schedule-&nbsp;1:30pm - 10:00pm &amp; 2:30pm - 11:00pm.
RESPONSIBILITIES
<ul style="margin-left: 0px; margin-right: 0px">
 <li>Responsible for the efficient and courteous operation of the front desk.</li>
 <li>Responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges.</li>
 <li>Answers and transfers call from the switchboard using proper telephone etiquette.</li>
 <li>Answer guest questions about local restaurants and attractions.</li>
 <li>Make courtesy calls and follow up calls to all guests’ issues.</li>
 <li>Send confirmation letters to owners/guests.</li>
 <li>Coordinate with all other departments to ensure a smooth response to guest’s requests.</li>
 <li>Process all incoming revenue from all departments daily.</li>
 <li>Open and close the credit card machines and cashier audit reports.</li>
 <li>Balance out cash drawer, process advance deposits when making reservations and collect money and post the transactions from other departments.</li>
 <li>Order office supplies as needed.</li>
 <li>Prepare night audit daily.</li>
 <li>Enter maintenance and service requests in SPI promptly.</li>
 <li>Make reservations courteously and efficiently.</li>
 <li>Make room moves and stay over requests for guests as needed to ensure guest satisfaction.</li>
 <li>Run reports and correct errors before guest check-in.</li>
 <li>Perform any other inventory management changes as directed by the supervisor or manager.</li>
 <li>Prepare check-in packets for the upcoming week.</li>
 <li>Make rental calls to notify owners whether their villa rented or not.</li>
 <li>Respond to online reviews.</li>
 <li>Reconcile rentals for the previous month.</li>
 <li>Check online travel agents for rental inbound.</li>
 <li>Daily post office and banking run.</li>
 <li>Block RCI points for unpaid accounts.</li>
 <li>Manage RCI banking, membership changes, and cancellations.</li>
 <li>All other duties as assigned by management</li>
</ul>
BENEFITS, COMPENSATION, TRAINING
QUALIFICATIONS
<ul style="margin-left: 0px; margin-right: 0px">
 <li>High School Diploma/GED</li>
 <li>Experience from which comparable knowledge and abilities are acquired</li>
 <li>Basic computer skills</li>
 <li>Great attention to detail</li>
 <li>Excellent Customer Service skills with the ability to work under pressure</li>
 <li>Bilingual is a plus</li>
 <li>Active listener with the ability to solve problems</li>
 <li>Work with minimal supervision</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Flexible schedule – Ability to work evenings, holidays and weekends are a must</li>
</ul>

Front Desk Associate -2nd Shift 

WHAT YOU'LL DO 
Looking for a professional individual to represent the first point of contact with our guests and handle all stages of their stay.
RESPONSIBILITIES
<ul>
 <li>Responsible for the efficient and courteous operation of the front desk.</li>
 <li>Responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges.</li>
 <li>Answers and transfers call from the switchboard using proper telephone etiquette.</li>
 <li>Answer guest questions about local restaurants and attractions.</li>
 <li>Make courtesy calls and follow-up calls to all guests’ issues.</li>
 <li>Send confirmation letters to owners/guests.</li>
 <li>Coordinate with all other departments to ensure a smooth response to guest’s requests.</li>
 <li>Process all incoming revenue from all departments daily.</li>
 <li>Open and close the credit card machines and cashier audit reports.</li>
 <li>Balance out cash drawer, process advance deposits when making reservations and collect money and post the transactions from other departments.</li>
 <li>Order office supplies as needed.</li>
 <li>Prepare night audit daily.</li>
 <li>Enter maintenance and service requests in SPI promptly.</li>
 <li>Make reservations courteously and efficiently.</li>
 <li>Make room moves and stay over requests for guests as needed to ensure guest satisfaction.</li>
 <li>Run reports and correct errors before guest check-in.</li>
 <li>Perform any other inventory management changes as directed by the supervisor or manager.</li>
 <li>Prepare check-in packets for the upcoming week.</li>
 <li>Make rental calls to notify owners whether their villa rented or not.</li>
 <li>Respond to online reviews.</li>
 <li>Reconcile rentals for the previous month.</li>
 <li>Check online travel agents for rental inbound.</li>
 <li>Daily post office and banking run.</li>
 <li>Block RCI points for unpaid accounts.</li>
 <li>Manage RCI banking, membership changes, and cancellations.</li>
 <li>All other duties as assigned by management</li>
</ul>
BENEFITS, COMPENSATION, TRAINING
QUALIFICATIONS
<ul>
 <li>High School Diploma/GED</li>
 <li>Experience from which comparable knowledge and abilities are acquired</li>
 <li>Basic computer skills</li>
 <li>Great attention to detail</li>
 <li>Excellent Customer Service skills with the ability to work under pressure</li>
 <li>Bilingual is a plus</li>
 <li>Active listener with the ability to solve problems</li>
 <li>Work with minimal supervision</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Flexible schedule – Ability to work evenings, holidays and weekends are a must</li>
</ul>

Front Desk Clerk

WHAT YOU'LL DO 
Looking for a professional individual to represent the first point of contact with our guest and handle all stages of their stay.
RESPONSIBILITIES
<ul>
 <li>Responsible for the efficient and courteous operation of the front desk.</li>
 <li>Responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges.</li>
 <li>Answers and transfers call from the switchboard using proper telephone etiquette.</li>
 <li>Answer guest questions about local restaurants and attractions.</li>
 <li>Make courtesy calls and follow-up calls to all guests’ issues.</li>
 <li>Send confirmation letters to owners/guests.</li>
 <li>Coordinate with all other departments to ensure a smooth response to guests’ requests.</li>
 <li>Process all incoming revenue from all departments daily.</li>
 <li>Open and close the credit card machines and cashier audit reports.</li>
 <li>Balance out cash drawer, process advance deposits when making reservations and collect money and post the transactions from other departments.</li>
 <li>Order office supplies as needed.</li>
 <li>Prepare night audit daily.</li>
 <li>Enter maintenance and service requests in SPI promptly.</li>
 <li>Make reservations courteously and efficiently.</li>
 <li>Make room moves and stay-over requests for guests as needed to ensure guest satisfaction.</li>
 <li>Run reports and correct errors before guest check-in.</li>
 <li>Perform any other inventory management changes as directed by the supervisor or manager.</li>
 <li>Prepare check-in packets for the upcoming week.</li>
 <li>Make rental calls to notify owners whether their villa rented or not.</li>
 <li>Respond to online reviews.</li>
 <li>Reconcile rentals for the previous month.</li>
 <li>Check online travel agents for rental inbound.</li>
 <li>Daily post office and banking run.</li>
 <li>Block RCI points for unpaid accounts.</li>
 <li>Manage RCI banking, membership changes, and cancellations.</li>
 <li>All other duties as assigned by management</li>
</ul>
BENEFITS, COMPENSATION, TRAINING
QUALIFICATIONS
<ul>
 <li>High School Diploma/GED</li>
 <li>Experience from which comparable knowledge and abilities are acquired</li>
 <li>Basic computer skills</li>
 <li>Great attention to detail</li>
 <li>Excellent Customer Service skills with the ability to work under pressure</li>
 <li>Bilingual is a plus</li>
 <li>Active listener with the ability to solve problems</li>
 <li>Work with minimal supervision</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Flexible schedule – Ability to work evenings, holidays, and weekends are a must</li>
</ul>

Job Summary:&nbsp;
Ensuring guest satisfaction from the moment a guest arrives at the resort until they check out. Provide directions to guests to local destinations. Maintain supplies for the front desk area. Answer general interest calls to the area.&nbsp; Responsible for all Front Desk duties such as (but not limited to) check-in, check-out, PBX Operation, reservations, assist with concierge duties, proper cash handling, and any and all reporting required as per shift checklist.&nbsp; The Resort prides itself on the level of personalized service we provide.&nbsp; Therefore, we expect our Front Desk Staff to maintain a high level of integrity and service and to always attend to our guests’ needs in a professional manner.&nbsp;
&nbsp;
Job Expectations:&nbsp;
1. Display a pleasant, professional, and guest-oriented attitude at all times.&nbsp;
2. Have an understanding of what is expected of your resort and you as its representative.&nbsp;
3. Arrive to your workplace in a timely manner.&nbsp; Must be in uniform or professional dress.&nbsp;
4. Comply with resort and department codes, policies, procedures, and regulations.&nbsp;
5. Consider and understand guests/guestrooms' security, privacy &amp; comforts.&nbsp;
6. Be willing to participate in team efforts and communicate with fellow employees.&nbsp;
7. Know and be able to complete job-specific duties for the shift you are working.&nbsp;
8. Communicate any uncompleted issues to the next shift departments as needed.&nbsp;
9.&nbsp; Participate in all required health and safety meetings/classes.&nbsp;
&nbsp;
Essential Functions:&nbsp;
<ol>
 <li>
 Register check-in guests, check-out guests, confirm pending reservations, answer and direct phone calls, PBX Operations, take messages, and communicate with additional front desk clerks as needed.&nbsp;
 </li>
 <li>Use a computer to input information regarding in-house guests.&nbsp;</li>
 <li>
 Handle credit cards and money.&nbsp;
 </li>
 <li>Assist guests with any questions, problems, or concerns and be able to communicate any unknown situations to the proper department or person.&nbsp;</li>
 <li>
 Know local points of interest and be able to give directions.&nbsp;
 </li>
 <li>Maintain a tidy and operational workspace and area.&nbsp;</li>
 <li>
 Learn and be able to do any front desk clerk position as set forth in the procedures manual.&nbsp;
 </li>
 <li>Night audit&nbsp;</li>
 <li>
 Effectively deal with guest problems in the absence of supervisory staff members, and to resolve unusual or difficult situations to the guests’ satisfaction.&nbsp;
 </li>
 <li>Assist with any special projects as assigned by Supervisor.&nbsp;</li>
</ol>
&nbsp;
Knowledge, Skill, and Experience:&nbsp;
Minimum Education (or substitute experience) required:&nbsp;
<ul>
 <li>
 High school diploma or equivalent&nbsp;&nbsp;
 </li>
</ul>
Minimum Experience required:&nbsp;&nbsp;
<ul>
 <li>
 1+ year in a related field&nbsp;
 </li>
</ul>
Skills Required:&nbsp;&nbsp;
<ul>
 <li>
 Must have good oral and written communications skills&nbsp;
 </li>
 <li>
 Excellent interpersonal skills&nbsp;
 </li>
 <li>
 Ability to multi-task&nbsp;
 </li>
</ul>

WHAT YOU'LL DO 
Looking for a professional individual to represent the first point of contact with our guest and handle all stages of their stay.
RESPONSIBILITIES
<ul>
 <li>Responsible for the efficient and courteous operation of the front desk.</li>
 <li>Responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges.</li>
 <li>Answers and transfers call from the switchboard using proper telephone etiquette.</li>
 <li>Answer guest questions about local restaurants and attractions.</li>
 <li>Make courtesy calls and follow up calls to all guests’ issues.</li>
 <li>Send confirmation letters to owners/guests.</li>
 <li>Coordinate with all other departments to ensure a smooth response to guest’s requests.</li>
 <li>Process all incoming revenue from all departments daily.</li>
 <li>Open and close the credit card machines and cashier audit reports.</li>
 <li>Balance out cash drawer, process advance deposits when making reservations and collect money and post the transactions from other departments.</li>
 <li>Order office supplies as needed.</li>
 <li>Prepare night audit daily.</li>
 <li>Enter maintenance and service requests in SPI promptly.</li>
 <li>Make reservations courteously and efficiently.</li>
 <li>Make room moves and stay over requests for guests as needed to ensure guest satisfaction.</li>
 <li>Run reports and correct errors before guest check-in.</li>
 <li>Perform any other inventory management changes as directed by the supervisor or manager.</li>
 <li>Prepare check-in packets for the upcoming week.</li>
 <li>Make rental calls to notify owners whether their villa rented or not.</li>
 <li>Respond to online reviews.</li>
 <li>Reconcile rentals for the previous month.</li>
 <li>Check online travel agents for rental inbound.</li>
 <li>Daily post office and banking run.</li>
 <li>Block RCI points for unpaid accounts.</li>
 <li>Manage RCI banking, membership changes, and cancellations.</li>
 <li>All other duties as assigned by management</li>
</ul>
BENEFITS, COMPENSATION, TRAINING
QUALIFICATIONS
<ul>
 <li>High School Diploma/GED</li>
 <li>Experience from which comparable knowledge and abilities are acquired</li>
 <li>Basic computer skills</li>
 <li>Great attention to detail</li>
 <li>Excellent Customer Service skills with the ability to work under pressure</li>
 <li>Bilingual is a plus</li>
 <li>Active listener with the ability to solve problems</li>
 <li>Work with minimal supervision</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Flexible schedule – Ability to work evenings, holidays and weekends are a must</li>
</ul>

WHAT YOU'LL DO 
Looking for a professional individual to represent the first point of contact with our guest and handle all stages of their stay.
RESPONSIBILITIES
<ul style="margin-left: 0px; margin-right: 0px">
 <li>Responsible for the efficient and courteous operation of the front desk.</li>
 <li>Responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges.</li>
 <li>Answers and transfers call from the switchboard using proper telephone etiquette.</li>
 <li>Answer guest questions about local restaurants and attractions.</li>
 <li>Make courtesy calls and follow up calls to all guests’ issues.</li>
 <li>Send confirmation letters to owners/guests.</li>
 <li>Coordinate with all other departments to ensure a smooth response to guest’s requests.</li>
 <li>Process all incoming revenue from all departments daily.</li>
 <li>Open and close the credit card machines and cashier audit reports.</li>
 <li>Balance out cash drawer, process advance deposits when making reservations and collect money and post the transactions from other departments.</li>
 <li>Order office supplies as needed.</li>
 <li>Prepare night audit daily.</li>
 <li>Enter maintenance and service requests in SPI promptly.</li>
 <li>Make reservations courteously and efficiently.</li>
 <li>Make room moves and stay over requests for guests as needed to ensure guest satisfaction.</li>
 <li>Run reports and correct errors before guest check-in.</li>
 <li>Perform any other inventory management changes as directed by the supervisor or manager.</li>
 <li>Prepare check-in packets for the upcoming week.</li>
 <li>Make rental calls to notify owners whether their villa rented or not.</li>
 <li>Respond to online reviews.</li>
 <li>Reconcile rentals for the previous month.</li>
 <li>Check online travel agents for rental inbound.</li>
 <li>Daily post office and banking run.</li>
 <li>Block RCI points for unpaid accounts.</li>
 <li>Manage RCI banking, membership changes, and cancellations.</li>
 <li>All other duties as assigned by management</li>
</ul>
BENEFITS, COMPENSATION, TRAINING
QUALIFICATIONS
<ul style="margin-left: 0px; margin-right: 0px">
 <li>High School Diploma/GED</li>
 <li>Experience from which comparable knowledge and abilities are acquired</li>
 <li>Basic computer skills</li>
 <li>Great attention to detail</li>
 <li>Excellent Customer Service skills with the ability to work under pressure</li>
 <li>Bilingual is a plus</li>
 <li>Active listener with the ability to solve problems</li>
 <li>Work with minimal supervision</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Flexible schedule – Ability to work evenings, holidays and weekends are a must</li>
</ul>

The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities
Below are just&nbsp;some&nbsp;of the benefits you'll receive! 
• Competitive pay&nbsp; 
• Paid time off 
• Career growth 
• Medical / Dental / Vision insurance 
• 401k 
• Enthusiastic team environment 
• Travel Perks to all our Resort locations
Opportunity for career advancement in a fast paced, growth-oriented Organization. 
 
We are currently seeking a Front Desk Manager to join our team at Stormy Point Village, a timeshare resort in Branson, MO. 
 
The Hospitality Manager –Front Office manages the daily operations of the front office, rooms control, and PBX, while maintaining positive working relationships with all other departments.
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Supports the vision and goals of the General Manager and assists in creating and implementing new service initiatives</li>
 <li>Is a hands-on leader and a visible front office team member who leads by example</li>
 <li>Monitors departmental service levels and acts accordingly</li>
 <li>Identifies areas of opportunity to improve processes and procedures to elevate the overall guest experience</li>
 <li>Is responsible for internal audits to ensure compliance with corporate SOPs and QA standards</li>
 <li>Is responsible for staff development</li>
 <li>Serves as Manager on Duty as needed.</li>
 <li>Works all shifts as need dictates</li>
 <li>Is responsible for other duties as set forth by the Resort Manager, including but not limited to training, scheduling, coaching, and counseling, disciplinary action, conducting meetings, completing monthly reporting, assisting in inventory management, and leading the front office staff.</li>
 <li>Works front desk as needed, checking in/out, answering phones and handling guest comments and concerns</li>
 <li>Assists in the management of the resort’s room matrix, discrepant reservations, and maintaining inventory</li>
 <li>Monitors front desk controls, cash drawers, change given, and key inventories, codes payables and distributes invoices</li>
 <li>Provides follow up of maintenance/ housekeeping requests</li>
 <li>Steps into any role as necessary</li>
 <li>Ensures the satisfaction of all guests by responding to guests needs, leading other Team Members in handling guests’ concerns</li>
 <li>All other duties as requested</li>
</ul>
General Statement&nbsp;- Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Minimum 3 years of Front Desk experience in hotel/resort operations, preferably in vacation ownership</li>
 <li>Exceptional communication and leadership skills</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Excellent interpersonal skills when dealing with guests, Team Members, and the general public</li>
 <li>Good work ethic</li>
 <li>Knowledge of daily operations of the front desk, reservations, and problem resolution</li>
 <li>AS400/TSW experience preferred</li>
 <li>Ability to supervise, train and mentor Team Members</li>
 <li>Ability to analyze customer needs and assist in resolving all customer challenges and stressful situations</li>
 <li>Knowledge of Vacation Ownership is preferred</li>
 <li>Strong interpersonal and organizational skills</li>
 <li>Effective oral and written communication skills coupled with strong interpersonal skills</li>
 <li>Demonstrated ability to manage multiple functions and multitask</li>
 <li>Flexible schedule, ability to work evenings, weekends and holidays</li>
</ul>
Shift: Flexible schedule, ability to cover shifts at a moment’s notice
<ul>
 <li>Regular Hours, On-Call, and Weekend</li>
</ul>
Travel:
<ul>
 <li>None</li>
</ul>

Front Desk Manager

Job Description - Non-Exempt
&nbsp;
Position Title: Front Desk Receptionist
Reports To:&nbsp;
FLSA Status:&nbsp;Non-Exempt
&nbsp;
Purpose
The Front Desk Receptionist is responsible for interacting with Capital Vacations guests and owners via telephone or in-person to gain or provide information in response to inquiries or requests while ensuring an enjoyable customer service experience. The Guest Services Associate checks in guests and Owners for presentations and provides back-up for gifting and welcome center.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Greets and checks in guests and Owners</li>
 <li>Resolves customer complaints and ensures the smooth operation of the Guest Services Department</li>
 <li>Completes Pre-Arrival calls to all mini-vac package guests</li>
 <li>Prepares tour flow, prints gifting</li>
 <li>Runs and prepares reports at both opening and closing</li>
 <li>Completes 6-week projections and In-House reports as requested</li>
 <li>Communicates all pertinent and required information/reports to DOS, DOM, MOM, TO, etc.</li>
 <li>Answers phones</li>
 <li>Makes reservations</li>
 <li>Prepares and runs daily gifting inventory audit</li>
 <li>Provides backup for gifting, welcome center, and contracts departments</li>
 <li>Calls no shows and reschedule</li>
 <li>Fulfills any additional duties as required</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Prior Front Desk/Customer Service experience in a resort or hotel environment</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Basic computer skills</li>
 <li>Attention to detail</li>
 <li>Customer Service skills</li>
 <li>Ability to work with minimal supervision</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Flexible schedule-working holidays and weekends are a must</li>
</ul>
Shift:&nbsp;40-hour work week, which will include holidays and weekends; additional hours may be necessary to accommodate tour flow
<ul>
 <li>Regular Hours&nbsp;and Weekend</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Front Desk Receptionist

Shift: Monday – Friday 8:00 a.m. to 4:30 p.m.&nbsp; &nbsp; &nbsp;No nights! No weekends! 
$14 per hr to start
 
Purpose
Assist call center staff with reporting and other office duties as assigned.
Principal Duties and Responsibilities
<ul>
 <li>Assist managers with reporting on a daily basis.</li>
 <li>Serve as a backup for the front desk receptionist.</li>
 <li>Any other tasks assigned by management.</li>
</ul>
General Statement -&nbsp;Performs the job assigned complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
 
Job Requirements
Education, Essential Training / Certifications and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Salesforce&nbsp;Experience Preferred&nbsp;</li>
</ul>
Skills, Knowledge and Abilities:&nbsp;&nbsp;
<ul>
 <li>Must maintain a positive attitude&nbsp;</li>
 <li>Background in management and team organization preferred</li>
 <li>Proficient in all Microsoft Office programs.</li>
</ul>
&nbsp;
Standards of Performance
Maintain professional conduct at all times.&nbsp; Expected to work the schedule as prescribed, which includes reporting to work on time and ending the work day as scheduled.&nbsp; Must be able to perform duties to the degree and quality as instructed.&nbsp; Must be able to manage time and be detail oriented.&nbsp; Must reflect a high level of competency and professionalism to all guests and other Team Members.&nbsp; Must exhibit a clean, courteous, and professional attitude and appearance while performing daily duties.
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;
General Competency Factors
Factor/Description
Communications
Writes and speaks effectively, using proper communication techniques for the situation; states own opinions clearly and concisely; demonstrates openness and honesty; listens well during meetings and feedback sessions; explains the reasoning behind own opinions; asks others for their opinions and feedback; asks questions to ensure understanding; exercises a professional approach with others using all appropriate tools of communication; uses consideration and tact when offering opinions.&nbsp; Able to express ideas and transmit information clearly in writing.
Customer Service
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dependability
Conscientious, responsible, and reliable with respect to work completion, schedules, and deadlines, as well as attendance; demonstrates the ability to adjust to changing job requirements and/or volume of work; uses resources, including time, effectively and efficiently; learns and uses technology and equipment to improve productivity.
Initiative
Identifies what needs to be done and takes action; keeps current with new work methods, skills, and technologies related to job/profess; willingly accepts additional assignments; takes appropriate action in face of obstacles; takes ownership for self-development and learning.
Integrity and Ethics
Demonstrates commitment to Capital Vacations Division/Department vision, mission, and core values; participates in Capital Vacations Division/Department initiatives; takes action consistent with core values even when others don’t; follow company/division/department policies, standards, and procedures; follows through on commitments and agreements; holds self-accountable for mistakes.
Interpersonal Skills
Develops and fosters professional relationships; builds rapport with others; approaches others about sensitive issues in non-threatening ways; listens to and acknowledges other ideas and concerns, even when holding a different opinion; regulates own emotions, thoughts, and feelings.&nbsp; Is open to giving and receiving feedback.
Job Knowledge
Demonstrates knowledge of techniques, skills, equipment, procedures, and materials applicable to their position.&nbsp; Applies knowledge to identify issues and internal problems; works to develop additional technical knowledge and skills.
Quality of Work
Maintains high standards despite pressing deadlines; does work right the first time; corrects own errors; regularly produces accurate, thorough, professional work relative to the position.

Front Desk Receptionist / Data Entry

Front Desk Representative

WHAT YOU'LL DO 
Looking for a professional individual to represent the first point of contact with our guest and handle all stages of their stay.
RESPONSIBILITIES
<ul style="margin-left: 0px; margin-right: 0px">
 <li>Responsible for the efficient and courteous operation of the front desk.</li>
 <li>Responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges.</li>
 <li>Answers and transfers call from the switchboard using proper telephone etiquette.</li>
 <li>Answer guest questions about local restaurants and attractions.</li>
 <li>Make courtesy calls and follow up calls to all guests’ issues.</li>
 <li>Send confirmation letters to owners/guests.</li>
 <li>Coordinate with all other departments to ensure a smooth response to guest’s requests.</li>
 <li>Process all incoming revenue from all departments daily.</li>
 <li>Open and close the credit card machines and cashier audit reports.</li>
 <li>Balance out cash drawer, process advance deposits when making reservations and collect money and post the transactions from other departments.</li>
 <li>Order office supplies as needed.</li>
 <li>Prepare night audit daily.</li>
 <li>Enter maintenance and service requests in SPI promptly.</li>
 <li>Make reservations courteously and efficiently.</li>
 <li>Make room moves and stay over requests for guests as needed to ensure guest satisfaction.</li>
 <li>Run reports and correct errors before guest check-in.</li>
 <li>Perform any other inventory management changes as directed by the supervisor or manager.</li>
 <li>Prepare check-in packets for the upcoming week.</li>
 <li>Make rental calls to notify owners whether their villa rented or not.</li>
 <li>Respond to online reviews.</li>
 <li>Reconcile rentals for the previous month.</li>
 <li>Check online travel agents for rental inbound.</li>
 <li>Daily post office and banking run.</li>
 <li>Block RCI points for unpaid accounts.</li>
 <li>Manage RCI banking, membership changes, and cancellations.</li>
 <li>All other duties as assigned by management</li>
</ul>
BENEFITS, COMPENSATION, TRAINING
QUALIFICATIONS
<ul style="margin-left: 0px; margin-right: 0px">
 <li>High School Diploma/GED</li>
 <li>Experience from which comparable knowledge and abilities are acquired</li>
 <li>Basic computer skills</li>
 <li>Great attention to detail</li>
 <li>Excellent Customer Service skills with the ability to work under pressure</li>
 <li>Bilingual is a plus</li>
 <li>Active listener with the ability to solve problems</li>
 <li>Work with minimal supervision</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Flexible schedule – Ability to work evenings, holidays and weekends are a must</li>
</ul>
Bonus paid out as outlined below, employees must be active and in good standing with Capital Vacations at time of payout to be eligible for payment.&nbsp; 
$250 - after 45 days of employment 
$250 - after 90 days of employment

Front Desk Representative- $500 Sign on Bonus

Job Summary:
The person in this position will be responsible for ensuring guest satisfaction from the moment a guest arrives at the resort until they check out. The front desk agent will check guests into and out of the property, inform guests about resort services, fulfill their requests during their stay, answer telephone inquiries, make reservations, coordinate activities and other duties as assigned. Post charges and handles cash and credit card transactions. Complete all other duties as assigned.
&nbsp;
Reports to / Supervision Received:
&nbsp;
<ol>
 <li>Direct Supervisor: Tricia Dye</li>
</ol>
&nbsp;
Job Expectations:
1.&nbsp;&nbsp; Manage and resolve all guest issues (and compliments) in a professional and courteous manner.
2.&nbsp;&nbsp; Maintain guest accounts.
3.&nbsp;&nbsp; Ensure that the front desk, lobby area, and back office are clean and well organized.
4.&nbsp;&nbsp; Effectively communicate with the public, team members, and management in a professional manner.
5.&nbsp;&nbsp; Initiate and monitor shift checklist for proper completion of tasks.
6.&nbsp;&nbsp; Provide effective communication to all departments of guest activity.
7.&nbsp;&nbsp; Effectively coordinate the relocation of guests when necessary.
8.&nbsp;&nbsp; Maintain a high level of professional appearance and demeanor.
&nbsp;
Essential Functions:
1.&nbsp;&nbsp; Answer/direct telephone calls.
2.&nbsp;&nbsp; Demonstrate ability to use computers accurately.
3.&nbsp;&nbsp; Operate a variety of office equipment.
4.&nbsp;&nbsp; Work with and assist in maintaining favorable relationships with the owners, guests, and team members.
5.&nbsp;&nbsp; Book and collect applicable fees.
6.&nbsp;&nbsp; Answer all calls, voicemails, and internet inquiries in a timely fashion.
7.&nbsp;&nbsp; Book and confirm reservations accurately.
8.&nbsp;&nbsp; Assists in monitoring and managing special projects and programs as needed.
9.&nbsp;&nbsp; Ensures proper coverage of the department during business hours.
10. Assists other Front Desk Agents with check-in problems, overbooking, and other problem-solving matters; first point of contact for customer resolution while appropriately maintaining professionalism and company standards.
11. Performs other duties as requested by the resort manager.
&nbsp;
Knowledge, Skill, and Experience:
1.&nbsp;&nbsp;Minimum Education (or substitute experience) required: 
<ul>
 <li>High school diploma or equivalent</li>
</ul>
2.&nbsp;&nbsp;Minimum Experience required:
<ul>
 <li>1+ year in a related field</li>
</ul>
3.&nbsp;&nbsp;Skills required:
<ul>
 <li>Must have good oral and written communication skills</li>
 <li>Excellent interpersonal skills</li>
 <li>Ability to multi-task</li>
</ul>
Trading Places International reserves the right to modify and update this Position Description as needed.

Front Service Agent

Purpose
The Front-Line Sales Associate speaks with and leads guests on a tour of model units with the intention of converting guests into Vacation Club Owners.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Presents information to the guest on the benefits of vacation ownership with Capital Vacations, LLC.</li>
 <li>Completes property tours of the condos and discusses guest needs</li>
 <li>Calls Manager to present financial options for potential ownership with Capital Vacations, LLC.</li>
 <li>All other duties as assigned</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, and ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School diploma/GED&nbsp;preferred</li>
 <li>Maintain 10% closing, measured by monthly sales reports</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Maintain a high level of professionalism</li>
 <li>Excellent customer service kills</li>
 <li>Excellent written and verbal communication skills</li>
 <li>Flexible schedule</li>
 <li>Ability to travel –Road Shows</li>
</ul>
Shift:&nbsp;Weekends and holidays are required
<ul>
 <li>Regular Hours&nbsp;and Weekend</li>
</ul>
Travel:&nbsp;Must be able to attend roadshows
<ul>
 <li>Up to 25%</li>
</ul>

Front-Line Sales Associate

The Front-Line Sales Associate speaks with and leads guests on a tour of model units with the intention of converting guests into Vacation Club Owners.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Presents information to the guest on the benefits of vacation ownership with Capital Vacations, LLC.</li>
 <li>Completes property tours of the condos and discusses guest needs</li>
 <li>Call Manager to present financial options for potential ownership with Capital Vacations, LLC.</li>
 <li>All other duties as assigned</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, and ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School diploma/GED&nbsp;referred</li>
 <li>Maintain 10% closing, measured by monthly sales reports</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Maintain a high level of professionalism</li>
 <li>Excellent customer service kills</li>
 <li>Excellent written and verbal communication skills</li>
 <li>Flexible schedule</li>
 <li>Ability to travel –Road Shows</li>
</ul>
Shift:&nbsp;Weekends and holidays are required
<ul>
 <li>Regular Hours&nbsp;and Weekend</li>
</ul>
&nbsp;

Guide, direct and lead the Sales Team in daily operations of resort sales. Assist Sales Associate with finalization of sales process and preparation of worksheet.
RESPONSIBILITIES
<ul>
 <li>Maintain sales performance and finalization of sales</li>
 <li>Manage and train sales team</li>
 <li>Knowledge of, implementation and enforcement of policies and procedures</li>
 <li>Justifying and gaining consent to purchase from client</li>
 <li>Protect the company interest</li>
 <li>All other duties as assigned</li>
</ul>
BENEFITS, COMPENSATION, TRAINING
<ul>
 <li>Dynamic paid training and company comprehensive medical, vision and dental coverage, as well as life and long term/short term disability</li>
 <li>Weekly base + commissions and bonuses</li>
 <li>Company awards/prizes and incentive trips</li>
 <li>Employee lodging discounts</li>
</ul>
QUALIFICATIONS
<ul>
 <li>High School Diploma/GED</li>
 <li>Maintain a minimum of $2500 VPY with 10% cancellation rate or less</li>
 <li>Excellent customer service skills</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Create excitement with sales team and clients</li>
 <li>Possess great morals and integrity</li>
 <li>Effective management skills</li>
 <li>Flexible schedule</li>
 <li>Ability to travel</li>
</ul>

Front-Line Sales Manager

Top Level Bonus at $90,000 uncapped at 18%!! Plus 8 weeks of training pay!&nbsp;
Our mission is to deliver quality vacations to our members and guests.
In addition to competitive compensation, Capital Vacations offers a variety of benefits including Company Paid Life Insurance, Long-term Disability, Medical, Dental, Vision, 401K, plus discounted Vacation Stays,
Purpose
As one of the fastest- growing companies in the industry Capital Vacations &nbsp;Sales Representative&nbsp;speaks with and leads guests on a tour of model units with the intention of converting guests into Vacation Club Owners.
Principal Duties and Responsibilities
<ul>
 <li>Presents information to the guest on the benefits of vacation ownership with Capital Vacations, LLC.</li>
 <li>Completes property tours of the condos and discuss guest needs</li>
 <li>Building the dream of vacationing for guest&nbsp;</li>
 <li>Map out the benefits Capital Vacations travel program has to offer&nbsp;</li>
 <li>Calls Manager to present financial options for potential ownership with Capital Vacations, LLC.</li>
 <li>All other duties as assigned</li>
</ul>
Benefits:&nbsp;
<ul>
 <li>Extremely competitive compensation plan</li>
 <li>Training Pay&nbsp;</li>
 <li>Medical, Dental, Vision&nbsp;</li>
 <li>401k&nbsp;</li>
 <li>Discounted Travel Benefits&nbsp;</li>
 <li>Unlimited Growth Opportunities&nbsp;</li>
 <li>Exceptional Work-Life Balance&nbsp;</li>
</ul>
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School diploma/GED&nbsp;referred</li>
 <li>Real Estate License or be willing to obtain one&nbsp;</li>
 <li>Maintain 10% closing, measured by monthly sales reports</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Maintain a high level of professionalism</li>
 <li>Excellent customer services skills</li>
 <li>Excellent written and verbal communication skills</li>
 <li>Flexible schedule</li>
</ul>
Shift:&nbsp;
<ul>
 <li>Full Time Position - Possible Holidays and Weekends</li>
</ul>

Front-Line Sales Representative

Purpose
As one of the fastest- growing companies in the industry Capital Vacations Front-Line Sales Representative&nbsp;speaks with and leads guests on a tour of model units with the intention of converting guests into Vacation Club Owners.
Principal Duties and Responsibilities
<ul>
 <li>Presents information to the guest on the benefits of vacation ownership with Capital Vacations, LLC.</li>
 <li>Completes property tours of the condos and discuss guest needs</li>
 <li>Building the dream of vacationing for guest&nbsp;</li>
 <li>Map out the benefits Capital Vacations travel program has to offer&nbsp;</li>
 <li>Calls Manager to present financial options for potential ownership with Capital Vacations, LLC.</li>
 <li>All other duties as assigned</li>
</ul>
Benefits:&nbsp;
<ul>
 <li>Extremely competitive compensation plan</li>
 <li>Training Pay&nbsp;</li>
 <li>Medical, Dental, Vision&nbsp;</li>
 <li>401k&nbsp;</li>
 <li>Discounted Travel Benefits&nbsp;</li>
 <li>Unlimited Growth Opportunities&nbsp;</li>
 <li>Exceptional Work-Life Balance&nbsp;</li>
</ul>
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School diploma/GED&nbsp;referred</li>
 <li>Maintain 10% closing, measured by monthly sales reports</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Maintain a high level of professionalism</li>
 <li>Excellent customer services skills</li>
 <li>Excellent written and verbal communication skills</li>
 <li>Flexible schedule</li>
</ul>
Shift:&nbsp;
<ul>
 <li>Full Time Position - Possible Holidays and Weekends</li>
</ul>
Top Level Bonus at $90,000 uncapped at 18%!! Plus 8 weeks of training pay!&nbsp;
Our mission is to deliver quality vacations to our members and guests.
In addition to competitive compensation, Capital Vacations offers a variety of benefits including Company Paid Life Insurance, Long-term Disability, Medical, Dental, Vision, 401K, plus discounted Vacation Stays,

Frontline Sales Executive 

Purpose
The Room Attendant promotes a positive image of the resort to our guests and Owners by providing a high level of cleanliness and customer service.
Pay: $24. Paid per unit cleaned and released.
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Enters and prepares the room for cleaning</li>
 <li>Dusts the room and furniture, vacuums carpet and mops floors</li>
 <li>Cleans bathrooms, removing soil, dirt/soap build-up, and hair from the bathroom mirror, vanity, sink toilet, shower walls, bathtub, shower curtain, and floor</li>
 <li>Replenishes guestroom and bath supplies:facial, toilet tissue and bathroom amenities in correct amount and location</li>
 <li>Cleans closets and door tracts on check-out rooms, removing dust and debris and ensuring the correct amount and placement of hangers, extra blanket/pillow and luggage rack</li>
 <li>Removes dirty bed linen and makes the bed with clean linen</li>
 <li>Performs rotation cleaning duties (e.g.,steam-clean carpets, spring cleaning, super cleaning, etc.) as required</li>
 <li>Performs minor maintenance duties such as changing light bulbs, filters, etc.</li>
 <li>Anticipates guests’ needs, responds promptly and acknowledges&nbsp; all guests, however busy and whatever time of day, maintaining positive guest relations at all times</li>
 <li>Is familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately</li>
 <li>Attends to and resolves guest calls, guest requests, and guest complaints.</li>
 <li>Monitors and maintains cleanliness, sanitation, and organization of assigned work areas</li>
 <li>Authorizes to enter in guestrooms for cleaning and providing turndown services as per requirement</li>
 <li>Follows the standard operating procedures</li>
 <li>Achieves and exceeds the guest satisfaction score</li>
 <li>Assists other team members, ready and available to step in at a moment notice</li>
 <li>Updates status of rooms cleaned on the assignment sheet</li>
 <li>Returns and restocks cart at the end of shift</li>
 <li>All other duties as assigned</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Previous hotel-related experience desired</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Must have high energy with a passion for cleanliness</li>
 <li>Attention to detail</li>
 <li>Ability to multi-task</li>
 <li>Ability to work in a fast-paced environment with accuracy</li>
 <li>Maintains a desire to improve the quality of work</li>
 <li>Ability to maintain professional conduct at all times</li>
 <li>Flexible schedule, ability to work evenings, weekends and holidays</li>
</ul>
Shift:&nbsp;Additional hours may be necessary to accommodate the number of guest check-ins/outs
<ul>
 <li>Regular Hours and Weekend</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Full Time Room Attendant 

Job Title:
General Manager
<ul>
 <li>Exempt&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp;&nbsp;</li>
 <li>Full Time&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li>
</ul>
Department: Resort GM
&nbsp;
REPORTS TO:
VRI Director of Resort Operations and/or VRI Vice President of Resort Operations&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;
SUMMARY:
Responsible for the overall operation of the resort, including maintaining professional relationships with owners, Board members, and VRI staff. &nbsp;Duties include overseeing the overall safety, security, maintenance, and service levels of the resort, supervising resort staff in accordance with all Board and management company policies and employment law,&nbsp; ensuring that all financial controls are maintained, preparing and delivering required reports accurately and timely, ensuring that all assets and inventories are maintained and protected, establishing positive relations with the community and governing agencies, maintaining professional vendor relations, monitoring and ensuring owner/guest satisfaction, managing owner, renter and exchange guest reservations, facilitating and achieving Board directives and goals. 
&nbsp;
Leads by example, builds morale, motivates and trains employees to provide the highest standards of excellence in hospitality and vacation ownership. Due to the limited size of this property, you will be required to participate in most job functions and tasks as the General Manager.
&nbsp;
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Directs resort staff to achieve the duties listed below and performs other duties as may be assigned:
&nbsp;
1. Enforces Board and VRI standards for the health, wellbeing, and safety of employees, owners, guests, visitors, and vendors. 
2. Practices, promotes, enforces, and achieves Board and VRI core values, policies, philosophies, and goals.
3. Responsible for recruiting new employees for vacant positions including advertising, interviewing, and verifying qualifications. Responsible for training, evaluating, motivating, recognizing, and awarding employees for optimal employee satisfaction and retention. Also responsible for disciplining up to and including termination in accordance with employment law and current employee handbook.
4. Follows and enforces all rules and regulations set forth in the current Employee Handbook.
5. Responsible for planning, developing, and implementing Board approved employee policies and procedures in coordination with the VRI’s Director of Resorts.
6. Responsible for maintaining services at a level that ensures owner/guest satisfaction, excellent Customer Service Scores, and positive comments on social media and travel rating platforms. 
7. Monitors online reputation and responds to negative postings. 
8. Maintains expenses within Board-approved annual budget, reports, and attempts to offset significant variances and reports same on a timely basis. Assists VRI with budget development and presentation to the Board.
9. Provides oversite of all capital projects, leases, contracts, and all business concerns on behalf of the Association.
10. Performs weekly unit inspections and ongoing common area inspections and addresses any deficiencies in cleanliness and maintenance or safety issues.
11. Reviews night audits, daily reports, and all financial controls for accuracy and timely completion.
12. Analyzes income statement variances to budget minimally on a monthly basis to determine favorable and unfavorable trends.&nbsp; Is able to explain/account for variances and provides regular reports to VRI’s Director of Resort and the Board. Additionally, must be proactive in minimizing negative variances and/or take necessary steps to mitigate future variances. 
13. Responsible for the approval/verification of all vendor invoices and the timely submission to VRI for processing and payment.
14. Takes an active interest and supports the promotion, generation, and maximization of rental income for the resort.
15. Oversees the assignment of owner, exchange, and rental guestrooms based on room availability, use rights, governing by-laws and rental policies.
16. Meets with staff and reviews occupancy activity, guest satisfaction, and occupancy reports to determine service level corrections and recommended policy changes for VRI review and Board approval.
17. Ensures timely and complete communication of directives to department supervisors that include, but are not limited to, any changes to policies, systems, or operations.
18. Promotes the resort within the local community.
19. Responds to owners and guests professionally and with empathy to resolve problems or complaints.&nbsp; Handles special requests and unusual circumstances with compassion and understanding in order to maintain overall owner and guest satisfaction.&nbsp; 
20. Immediately advises VRI’s Director of Resorts of any unusual and/or material event.
21. Serves as liaison between owners, exchange company(ies), and VRI.&nbsp; Provides information and assistance to owners inquiring about use rights, policies, management services, and exchange company policies and procedures.
22. Answers questions pertaining to payment of assessments and fees. Contacts owners whose fees are delinquent prior to the submission of their account to the approved outside collection agency. Works to resolve payment errors or disputes within Assessment Billing and Collection policy guidelines. Establishes payment plans and other Board approved account resolution initiatives in accordance with said policy.
23. Reviews monthly exchange company CSI reports internal comment cards and online postings with staff.&nbsp; Monitors trends and reports same along with any recommended changes to policies or services to VRI’s Director of Resorts and the Board.
24. Responsible for ensuring staff compliance with all required health and safety meetings/classes. 
25. Conducts himself/herself in a professional manner at all times.
&nbsp;
KEY POINTS &amp; EXPECTATIONS
<ul>
 <li>LEADERSHIP – Leads Direct Reports by example with a positive attitude, ethics, responsiveness, and work product accuracy.&nbsp; Consistently strives for excellence. Monitors VRI’s performance, taking responsibility for, and action to, correct service errors by working and communicating constructively with departmental leaders.</li>
</ul>
<ul>
 <li>PROFESSIONALISM – Reflects and promotes VRI Americas’ industry-leading standing in all interactions with subordinates, clients, peers, affiliates, and competitors.&nbsp; </li>
 <li>WORKFLOW – Optimizes productivity by seeking to streamline workflow and continually refining personal, and organizational practices. </li>
 <li>ATTENTION TO DETAIL – Performs regular resort and unit inspections, anticipates problems, and evaluates facility and service standards from a “Guest” perspective. </li>
 <li>MULTI-TASKING –Organizes, prioritizes, and effectively executes simultaneous assignments and tasks.</li>
</ul>
QUALIFICATIONS:
<ol>
 <li>Must have at least five (5) years of experience as a General Manager in a Vacation Ownership resort with at least _____ units.</li>
 <li>High School graduate and working knowledge of hotel and timeshare operations.</li>
 <li>Must have a working knowledge of computerized reservation systems.</li>
 <li>Ability to deal tactfully and professionally with owners, guests, Board members, and the public.</li>
 <li>Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.</li>
 <li>Ability to write routine reports and correspondence via personal use of word processing and spreadsheet software.</li>
 <li>Ability to speak effectively to groups, guests, and employees of the organization.</li>
 <li>Ability to calculate figures and amounts such as discounts, commissions, percentages, and payments.&nbsp; Ability to apply concepts of basic business math.</li>
 <li>Ability to define problems, collect data, establish facts, and draw valid conclusions.</li>
 <li>Ability to interpret a variety of instructions in mathematical form and deal with abstract and concrete variables.</li>
 <li>Ability to properly and safely lift 30 pounds.</li>
</ol>
&nbsp;
VRI Americas reserves the right to modify and update this Position Description as needed.

General Manager

Design:
<ul>
 <li>Individually design and produce brand assets based on creative brief</li>
 <li>Design brand assets that achieve business and brand objectives</li>
 <li>Contribute to ideations sessions bringing fresh thinking to the team</li>
 <li>Direct production of creative assets across print, fabrication, and video with methodical attention to detail and execution</li>
 <li>Understand brand and creative standards, adhering to quality assurance processes and protocols across</li>
 <li>Strive for delivering above expectations and wowing stakeholders</li>
 <li>Find inspiration and bring new ideas and trends to the team</li>
 <li>Work with stakeholders and vendors to understand objectives, align on creative assets/executions, set realistic project deadlines, and deliver against objectives</li>
 <li>Present project information, including ideas, creative vision, deadlines and budgets, to manager and Brand Director</li>
 <li>Maintain positive relationships across the organization</li>
 <li>All other duties as requested</li>
</ul>
Education, Essential Training / Certifications and Experience:
<ul>
 <li>Bachelor’s degree in art, graphic design, or a related field and 3-5&nbsp; years of industry experience</li>
 <li>Hospitality or Agency experience highly desired</li>
</ul>
Skills, Knowledge and Abilities:&nbsp;&nbsp;
<ul>
 <li>Expertise in design principles with a specialty in graphic design, UX design, and/or video production for the benefit of a Sales or Marketing organization</li>
 <li>Design / Software Expertise: Adobe Creative Cloud (Photoshop, Illustrator, InDesign, Premiere Pro, etc.)</li>
 <li>Windows OS</li>
 <li>Brilliant storyteller through visual creations</li>
</ul>
<ul>
 <li>Logo, Print, Digital design and production expertise</li>
 <li>Signage design</li>
 <li>Knowledge of brand strategy</li>
 <li>Driven and a self-starter with a high-level of critical thinking and problem-solving skills</li>
 <li>Teamwork skills</li>
 <li>Strong interpersonal and verbal communications skills</li>
 <li>Time and project management skills, including the ability to work on multiple projects as an individual contributor</li>
 <li>Understanding of Brand and Marketing KPIs</li>
</ul>

Graphic Designer

JOB TITLE:&nbsp; &nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Groundskeeper
&nbsp;
POSITION REPORTS TO:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintenance Supervisor/General Manager
&nbsp;
JOB SUMMARY:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Performs a variety of ground care tasks aimed at enhancing the overall appearance of the resort exterior. Must always follow the rules and regulations as set forth by the latest Employee Handbook.
&nbsp;
ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ol>
 <li>Maintain regular attendance in compliance with resort standards, including working weekends and holidays; follows procedures for clocking in and out.</li>
 <li>Empties all trash cans on the grounds two times per day.</li>
 <li>Cleans charcoal and gas grills regularly.</li>
 <li>Mop and wipe down the interior of elevators daily.</li>
 <li>Blow off the beach boardwalk daily.</li>
 <li>Clean indoor and outdoor pool bathrooms daily.</li>
 <li>Walk the entire property, both exterior and under buildings, picking up trash and debris to help maintain a clean environment for all employees, owners, and guests.</li>
 <li>Vacuum hallways in buildings K and L.</li>
 <li>Pull weeds from the rotary fields.</li>
 <li>Replenish mutt-mitts in receptacles throughout the property.</li>
 <li>Check exterior lighting for burned-out light bulbs.</li>
 <li>Clean indoor pool windows.</li>
 <li>Keep hallways, stairwells, and exterior light fixtures free of cobwebs and bugs.</li>
 <li>Conduct themselves in a professional manner at all times.</li>
 <li>Maintains proper dress code and keeps uniforms neat and clean and worn during working hours.</li>
 <li>Required to report hazardous conditions for the safety of all employees and guests, including placing wet floor signs in necessary areas around the property during inclement weather or as needed.</li>
 <li>Ability to accept constructive criticism and understand/follow posted work rules and procedures.</li>
 <li>Has the ability to follow directions from a supervisor and interact well with co-workers, subordinates, and supervisors.</li>
 <li>Participates in all required health and OSHA safety meetings/classes.</li>
 <li>Performs any other various duties that may be assigned by the General Manager, Assistant Manager, Front Desk Supervisor, or VRI Director of Resorts.</li>
</ol>
&nbsp;
PERSONAL CHARACTERISTICS:&nbsp;
High energy level, comfortable performing multifaceted projects in conjunction with normal activities.&nbsp; Must be well organized and motivated.&nbsp; Advocates team support.&nbsp; Ability to get along with diverse personalities – tactful, honest, mature, responsible, and courteous. Has the ability to deal tactfully and professionally with owners, guests, board members, and the public.&nbsp; Must also maintain attentiveness and a positive attitude at all times.&nbsp; Must have the ability to meet and maintain personal cleanliness and hygiene standards as set forth in the Employee Handbook.
&nbsp;
PHYSICAL DEMANDS:
While performing the duties of this job, the employee is regularly required to stand for indefinite periods of time, use hands, talk, hear, and smell.&nbsp; The employee is frequently required to reach with hands and arms.&nbsp; The employee is occasionally required to walk, sit, stand, stoop, kneel, climb or balance, crouch, bend, or crawl.&nbsp; Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus. The employee must frequently lift and/or move up to 50 pounds.
&nbsp;
WORK ENVIRONMENT:&nbsp;
Must be comfortable and able to work around particular scents such as paint, chemicals, perfumes, body odors, food, etc. May also be exposed to fumes or airborne particles such as cleaning supplies, gasoline, and car fumes, microwaves from a microwave oven, and risk of radiation.&nbsp; The work environment is mainly outdoors.&nbsp;&nbsp;Must be comfortable working in heat, cold or inclement weather for sustained periods of time.
&nbsp;
QUALIFICATIONS:&nbsp;&nbsp;
<ul>
 <li>Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers.&nbsp; Ability to understand and speak Basic English sentences.</li>
 <li>Ability to apply common sense understanding to carry out simple one- or two-step instructions.&nbsp; Ability to deal with standardized situations with only occasional or no variables.</li>
 <li>Background check will be completed as a condition of employment.</li>
 <li>Must be dependable and be able to work without constant supervision.</li>
 <li>Must be comfortable around machinery and tolerant of heat.</li>
 <li>Ability to learn quickly and work in a fast-paced position.</li>
 <li>Ability to apply common sense to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.&nbsp; Ability to interpret a variety of instructions furnished in written, oral, or diagram form.</li>
 <li>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li>
</ul>

Groundskeeper

Purpose
The Guest Services Agent&nbsp;is responsible for interacting with Capital Vacations guests and owners via telephone or in-person to gain or provide information in response to inquiries or requests while ensuring an enjoyable customer service experience. The Guest Services Associate checks in guests and Owners for presentations and provides back-up for gifting and welcome center.
&nbsp;
Principal Duties and Responsibilities
-Greeting and thanking owners and guests 
- checking in / out owners/guests. 
-Posting charges and processing payment. 
- Answer phones in a a friendly manner. 
-Complying with company procedures 
-Performing the duties on a checklist 
- Taking reservations.
-Fulfills any additional duties as required
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Prior Front Desk/Customer Service experience in a resort or hotel environment</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Basic computer skills</li>
 <li>Attention to detail</li>
 <li>Customer Service skills</li>
 <li>Ability to work with minimal supervision</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Flexible schedule-working holidays and weekends are a must</li>
</ul>
Shift:&nbsp;40-hour work week, which will include holidays and weekends; additional hours may be necessary to accommodate tour flow
<ul>
 <li>Regular Hours&nbsp;and Weekend</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Guest Services Agent

Purpose
The Guest Services Associate is responsible for interacting with Capital Vacations guests and owners via telephone or in-person to gain or provide information in response to inquiries or requests while ensuring an enjoyable customer service experience. The Guest Services Associate checks in guests and Owners for presentations and provides back-up for gifting and welcome center.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>High School Diploma/GED</li>
 <li>Experience from which comparable knowledge and abilities are acquired</li>
 <li>Basic computer skills</li>
 <li>Great attention to detail</li>
 <li>Excellent Customer Service skills with the ability to work under pressure</li>
 <li>Bilingual is a plus</li>
 <li>Active listener with the ability to solve problems</li>
 <li>Work with minimal supervision</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Flexible schedule – Ability to work evenings, holidays and weekends are a must</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Prior Front Desk/Customer Service experience in a resort or hotel environment</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Basic computer skills</li>
 <li>Attention to detail</li>
 <li>Customer Service skills</li>
 <li>Ability to work with minimal supervision</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Flexible schedule-working holidays and weekends are a must</li>
</ul>
Shift:&nbsp;40-hour work week, which will include holidays and weekends; additional hours may be necessary to accommodate tour flow
<ul>
 <li>Full time week days and weekends required.</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Guest Services Associate

Purpose
The Guest Services Associate is responsible for interacting with Capital Vacations guests and owners via telephone or in-person to gain or provide information in response to inquiries or requests while ensuring an enjoyable customer service experience. The Guest Services Associate checks in guests and Owners for presentations and provides back-up for gifting and welcome center.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Greets and checks in guests and Owners</li>
 <li>Resolves customer complaints and ensures the smooth operation of the Guest Services Department</li>
 <li>Completes Pre-Arrival calls to all mini-vac package guests</li>
 <li>Prepares tour flow, prints gifting</li>
 <li>Runs and prepares reports at both opening and closing</li>
 <li>Completes 6-week projections and In-House reports as requested</li>
 <li>Communicates all pertinent and required information/reports to DOS, DOM, MOM, TO, etc.</li>
 <li>Answers phones</li>
 <li>Makes reservations</li>
 <li>Prepares and runs daily gifting inventory audit</li>
 <li>Provides backup for gifting, welcome center, and contracts departments</li>
 <li>Calls no shows and reschedule</li>
 <li>Fulfills any additional duties as required</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Prior Front Desk/Customer Service experience in a resort or hotel environment</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Basic computer skills</li>
 <li>Attention to detail</li>
 <li>Customer Service skills</li>
 <li>Ability to work with minimal supervision</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Flexible schedule-working holidays and weekends are a must</li>
</ul>
Shift:&nbsp;40-hour work week, which will include holidays and weekends; additional hours may be necessary to accommodate tour flow
<ul>
 <li>Must work some Saturdays. Off Sundays</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Guest Services Representative

Purpose
The Guest Services Representative is responsible for interacting with Capital Vacations guests and owners via telephone or in-person to gain or provide information in response to inquiries or requests while ensuring an enjoyable customer service experience. The Guest Services Associate checks in guests and Owners for presentations and provides back-up for gifting and welcome center.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Greets and checks in guests and Owners</li>
 <li>Resolves customer complaints and ensures the smooth operation of the Guest Services Department</li>
 <li>Completes Pre-Arrival calls to all mini-vac package guests</li>
 <li>Prepares tour flow, prints gifting</li>
 <li>Runs and prepares reports at both opening and closing</li>
 <li>Completes 6-week projections and In-House reports as requested</li>
 <li>Communicates all pertinent and required information/reports to DOS, DOM, MOM, TO, etc.</li>
 <li>Answers phones</li>
 <li>Makes reservations</li>
 <li>Prepares and runs daily gifting inventory audit</li>
 <li>Provides backup for gifting, welcome center, and contracts departments</li>
 <li>Calls no shows and reschedule</li>
 <li>Fulfills any additional duties as required</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Prior Front Desk/Customer Service experience in a resort or hotel environment</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Basic computer skills</li>
 <li>Attention to detail</li>
 <li>Customer Service skills</li>
 <li>Ability to work with minimal supervision</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Flexible schedule-working holidays and weekends are a must</li>
</ul>
Shift:&nbsp;40-hour work week, which will include holidays and weekends; additional hours may be necessary to accommodate tour flow
<ul>
 <li>Monday - Friday 8 -5 
 Saturdays 8 -8 
 Sundays - Closed</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Purpose
The Hospitality Lead –Front Desk assists in the management of daily operations of the front desk, rooms control, and PBX, while maintaining positive working relationships with all other departments.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Supports the vision and goals of the General Manager and assists in creating and implementing new service initiatives</li>
 <li>Is a hands-on leader and a visible front office team member who leads by example</li>
 <li>Monitors departmental service levels and acts accordingly</li>
 <li>Assists with internal audits to ensure compliance with corporate SOPs and QA standards</li>
 <li>Assists in training and mentoring staff</li>
 <li>Serves as Manager on Duty as needed, making decisions based on the business requirements</li>
 <li>Works all shifts as need dictates</li>
 <li>Checks guests in/out, answers phones and handles guest comments and concerns</li>
 <li>Assists in the management of the resort’s room matrix, discrepant reservations, and maintaining inventory</li>
 <li>Monitors front desk controls, cash drawers, change given, and key inventories</li>
 <li>Provides follow-up of maintenance/ housekeeping requests</li>
 <li>Ensures the satisfaction of all guests by responding to guests needs, leading other Team Members in handling guests’ concerns</li>
 <li>Ability to step into any role as necessary</li>
 <li>All other duties as requested</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Minimum 2 years of experience in hotel/resort operations, preferably in vacation ownership</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Exceptional communication and leadership skills</li>
 <li>Excellent interpersonal skills when dealing with guests, Team Members, and the general public and have a good work ethic</li>
 <li>Knowledge of daily operations of the front desk, reservations, and problem resolution</li>
 <li>AS400/TSW experience preferred</li>
 <li>Ability to supervise a staff of Team Members</li>
 <li>Knowledge of Vacation Ownership is preferred</li>
 <li>Strong interpersonal and organizational skills</li>
 <li>Effective oral and written communication skills coupled with strong interpersonal skills</li>
 <li>Demonstrated ability to manage multiple functions and multitask</li>
 <li>Flexible schedule, ability to work evenings, weekends and holidays</li>
</ul>
Shift:&nbsp;Additional hours may be necessary to meet business needs
<ul>
 <li>Regular Hours and Weekend</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Hospitality Lead – Front Desk

Hospitality Specialist 

Purpose
The Hospitality Specialist –Night Auditor is responsible for all EOD accounting functions and communications with the security team to ensure the safety of our guests.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Greets guests courteously and registers guests into the resort</li>
 <li>Assists with the maintenance and control of room inventory and availability</li>
 <li>Possesses knowledge of all resort services</li>
 <li>Possesses knowledge of reservation and billing system</li>
 <li>Possesses knowledge of resorts cash and credit card policies and procedures</li>
 <li>Possesses knowledge of the resorts products, rates, and special programs</li>
 <li>Answers company telephone or switchboard promptly and in a professional manner</li>
 <li>Ensures that all transactions for the day of the audit are accounted for and processed correctly in the property management and relevant computer systems</li>
 <li>Ensures that all reports are printed and distributed to relevant departments, head of department and corporate</li>
 <li>Distributes guest, administrative mail and packages</li>
 <li>Possesses knowledge of the resort emergency procedures and how to implement them</li>
 <li>Completes check-in packages and procedures for each guest/owner</li>
 <li>Completes check-out procedures for guest/owner</li>
 <li>Works closely with all departments to ensure guest satisfaction</li>
 <li>Assists guests with inquiries, requests, and complaints</li>
 <li>Maintains a professional and neat working area</li>
 <li>Maintains a professional and neat appearance while on duty</li>
 <li>Performs all related duties as assigned</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>One-year experience working as Night Auditor is preferred</li>
 <li>One-year Hotel Front Desk experience</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Basic Accounting knowledge</li>
 <li>Knowledge of hotel property management systems preferred</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Excellent customer service skills</li>
 <li>Excellent math skills</li>
 <li>Attention to detail</li>
 <li>Good problem-solving skills</li>
 <li>Ability to multi-task</li>
 <li>Flexible schedule, ability to work weekends and holidays</li>
 <li>Capable of working autonomously with no one to assist him or her with basic functions, such as checking guests in and out, reconciling accounts, communicating with housekeeping and maintenance, and taking the initiative for necessary tasks</li>
 <li>Willingness to work overtime when necessary</li>
</ul>
Shift: Additional hours may be necessary to meet deadlines and accommodate staffing needs
<ul>
 <li>Midnights 4 nights a week- 10 hour shifts every other weekend off</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Hospitality Specialist - Night Audit

Purpose
The Hospitality Specialist–Front Office represents the first point of contact with our guests and handles all stages of their stay.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Is responsible for the efficient and courteous operation of the front desk</li>
 <li>Is responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges</li>
 <li>Answers and transfers all calls from the switchboard using proper telephone etiquette</li>
 <li>Answers guest questions about local restaurants and attractions</li>
 <li>Makes courtesy calls and follow up calls to all guests’ issues</li>
 <li>Sends confirmation letters to owners/guests</li>
 <li>Coordinates with all other departments to ensure a smooth response to guest’s requests</li>
 <li>Processes all incoming revenue from all departments daily</li>
 <li>Opens and closes the credit card machines and cashier audit reports</li>
 <li>Balances out cash drawer, processes advance deposits when making reservations, collects money and posts the transactions from other departments</li>
 <li>Orders office supplies as needed</li>
 <li>Prepares night audit daily</li>
 <li>Enters maintenance and service requests in SPI promptly</li>
 <li>Makes reservations most courteously and efficiently</li>
 <li>Makes room moves and stay-over requests for guests as needed to ensure guest satisfaction</li>
 <li>Runs reports and corrects errors before the guests checkin</li>
 <li>Performs any other inventory management changes as directed by the supervisor or manager</li>
 <li>Prepares check-in packets for the upcoming week</li>
 <li>Makes rental calls to notify owners whether their villa rented or not</li>
 <li>Responds to online reviews</li>
 <li>Reconciles rentals for the previous month</li>
 <li>Checks online travel agents for rental inbounds</li>
 <li>Makes daily post office and banking runs</li>
 <li>BlocksRCI points for unpaid accounts</li>
 <li>ManagesRCI banking, membership changes, and cancellations</li>
 <li>All other duties as assigned by management</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/ GED</li>
 <li>Experience or comparable knowledge in the Resort/Hotel industry; Timeshare knowledge is preferred</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Basic computer skills</li>
 <li>Close attention to detail</li>
 <li>Excellent Customer Service skills with the ability to work under pressure</li>
 <li>Bilingual is a plus</li>
 <li>Active listener with the ability to solve problems</li>
 <li>Ability to Work with minimal supervision</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Flexible schedule –Ability to work evenings, holidays and weekends are a must</li>
</ul>
Shift: Additional hours may be necessary to cover shifts and meet deadlines
<ul>
 <li>Friday - Monday 4-10PM</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Hospitality Specialist – Front Desk

Purpose
The Hospitality Specialist–Front Office represents the first point of contact with our guests and handles all stages of their stay.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Is responsible for the efficient and courteous operation of the front desk</li>
 <li>Is responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges</li>
 <li>Answers and transfers all calls from the switchboard using proper telephone etiquette</li>
 <li>Answers guest questions about local restaurants and attractions</li>
 <li>Makes courtesy calls and follow up calls to all guests’ issues</li>
 <li>Sends confirmation letters to owners/guests</li>
 <li>Coordinates with all other departments to ensure a smooth response to guest’s requests</li>
 <li>Processes all incoming revenue from all departments daily</li>
 <li>Opens and closes the credit card machines and cashier audit reports</li>
 <li>Balances out cash drawer, processes advance deposits when making reservations, collects money and posts the transactions from other departments</li>
 <li>Orders office supplies as needed</li>
 <li>Prepares night audit daily</li>
 <li>Enters maintenance and service requests in SPI promptly</li>
 <li>Makes reservations most courteously and efficiently</li>
 <li>Makes room moves and stay-over requests for guests as needed to ensure guest satisfaction</li>
 <li>Runs reports and corrects errors before the guests checkin</li>
 <li>Performs any other inventory management changes as directed by the supervisor or manager</li>
 <li>Prepares check-in packets for the upcoming week</li>
 <li>Makes rental calls to notify owners whether their villa rented or not</li>
 <li>Responds to online reviews</li>
 <li>Reconciles rentals for the previous month</li>
 <li>Checks online travel agents for rental inbounds</li>
 <li>Makes daily post office and banking runs</li>
 <li>BlocksRCI points for unpaid accounts</li>
 <li>ManagesRCI banking, membership changes, and cancellations</li>
 <li>All other duties as assigned by management</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/ GED</li>
 <li>Experience or comparable knowledge in the Resort/Hotel industry; Timeshare knowledge is preferred</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Basic computer skills</li>
 <li>Close attention to detail</li>
 <li>Excellent Customer Service skills with the ability to work under pressure</li>
 <li>Bilingual is a plus</li>
 <li>Active listener with the ability to solve problems</li>
 <li>Ability to Work with minimal supervision</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Flexible schedule –Ability to work evenings, holidays and weekends are a must</li>
</ul>
Shift: Additional hours may be necessary to cover shifts and meet deadlines
<ul>
 <li>Regular Hours&nbsp;and Weekend</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Hospitality Specialist – Front Desk Agent

Purpose
The Hospitality Specialist–Front Office represents the first point of contact with our guests and handles all stages of their stay.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Is responsible for the efficient and courteous operation of the front desk</li>
 <li>Is responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges</li>
 <li>Answers and transfers all calls from the switchboard using proper telephone etiquette</li>
 <li>Answers guest questions about local restaurants and attractions</li>
 <li>Makes courtesy calls and follow up calls to all guests’ issues</li>
 <li>Sends confirmation letters to owners/guests</li>
 <li>Coordinates with all other departments to ensure a smooth response to guest’s requests</li>
 <li>Processes all incoming revenue from all departments daily</li>
 <li>Opens and closes the credit card machines and cashier audit reports</li>
 <li>Balances out cash drawer, processes advance deposits when making reservations, collects money and posts the transactions from other departments</li>
 <li>Orders office supplies as needed</li>
 <li>Prepares night audit daily</li>
 <li>Enters maintenance and service requests in SPI promptly</li>
 <li>Makes reservations most courteously and efficiently</li>
 <li>Makes room moves and stay-over requests for guests as needed to ensure guest satisfaction</li>
 <li>Runs reports and corrects errors before the guests checkin</li>
 <li>Performs any other inventory management changes as directed by the supervisor or manager</li>
 <li>Prepares check-in packets for the upcoming week</li>
 <li>Makes rental calls to notify owners whether their villa rented or not</li>
 <li>Responds to online reviews</li>
 <li>Reconciles rentals for the previous month</li>
 <li>Checks online travel agents for rental inbounds</li>
 <li>Makes daily post office and banking runs</li>
 <li>BlocksRCI points for unpaid accounts</li>
 <li>ManagesRCI banking, membership changes, and cancellations</li>
 <li>All other duties as assigned by management</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/ GED</li>
 <li>Experience or comparable knowledge in the Resort/Hotel industry; Timeshare knowledge is preferred</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Basic computer skills</li>
 <li>Close attention to detail</li>
 <li>Excellent Customer Service skills with the ability to work under pressure</li>
 <li>Bilingual is a plus</li>
 <li>Active listener with the ability to solve problems</li>
 <li>Ability to Work with minimal supervision</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Flexible schedule –Ability to work evenings, holidays and weekends are a must</li>
</ul>
Shift: Additional hours may be necessary to cover shifts and meet deadlines
<ul>
 <li>Sundays off. Saturdays required until 6pm. Second day off TBD upon hire.</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Hospitality Specialist – Front Office

We’re looking for a friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once. 
The ideal candidate will have previous customer service experience in the hospitality industry and will understand the importance of responding quickly to owners’ and guests. You’ll be corresponding with guests through email, over the phone and in person. If you’ve worked in the hospitality industry before, we definitely want to talk to you.
Below are just&nbsp;some&nbsp;of the benefits you'll receive! 
• Competitive pay 
• Paid time off 
• Career growth 
• Medical / Dental / Vision insurance 
• 401k 
• Enthusiastic team environment 
• Travel Perks to all our Resort locations
Opportunity for career advancement in a fast paced, growth-oriented Organization. 
 
We are currently seeking a Hospitality Specialist to join our team at Calypso Cay Resort, a&nbsp;timeshare resort in Kissimmee, FL. 
 
The Hospitality Specialist–Front Office represents the first point of contact with our guests and handles all stages of their stay.
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Is responsible for the efficient and courteous operation of the front desk</li>
 <li>Is responsible for checking guests in/out most efficiently and courteously.</li>
 <li>Collect balances and post appropriate room charges</li>
 <li>Answers and transfers all calls from the switchboard using proper telephone etiquette</li>
 <li>Answers guest questions about local restaurants and attractions</li>
 <li>Makes courtesy calls and follow up calls to all guests’ issues</li>
 <li>Sends confirmation letters to owners/guests</li>
 <li>Coordinates with all other departments to ensure a smooth response to guest’s requests</li>
 <li>Processes all incoming revenue from all departments daily</li>
 <li>Opens and closes the credit card machines and cashier audit reports</li>
 <li>Balances out cash drawer, processes advance deposits when making reservations, collects money and posts the transactions from other departments</li>
 <li>Orders office supplies as needed</li>
 <li>Prepares night audit daily</li>
 <li>Enters maintenance and service requests in SPI promptly</li>
 <li>Makes reservations most courteously and efficiently</li>
 <li>Makes room moves and stay-over requests for guests as needed to ensure guest satisfaction</li>
 <li>Runs reports and corrects errors before the guests check-in</li>
 <li>Performs any other inventory management changes as directed by the supervisor or manager</li>
 <li>Prepares check-in packets for the upcoming week</li>
 <li>Makes rental calls to notify owners whether their villa rented or not</li>
 <li>Responds to online reviews</li>
 <li>Reconciles rentals for the previous month</li>
 <li>Checks online travel agents for rental inbounds</li>
 <li>Makes daily post office and banking runs</li>
 <li>Blocks RCI points for unpaid accounts</li>
 <li>Manages RCI banking, membership changes, and cancellations</li>
 <li>All other duties as assigned by management</li>
</ul>
General Statement&nbsp;- Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/ GED</li>
 <li>Experience or comparable knowledge in the Resort/Hotel industry; Timeshare knowledge is preferred</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Basic computer skills</li>
 <li>Close attention to detail</li>
 <li>Excellent Customer Service skills with the ability to work under pressure</li>
 <li>Bilingual is a plus</li>
 <li>Active listener with the ability to solve problems</li>
 <li>Ability to Work with minimal supervision</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Flexible schedule –Ability to work evenings, holidays and weekends are a must</li>
</ul>
Shift: Additional hours may be necessary to cover shifts and meet deadlines
<ul>
 <li>Regular Hours and Weekend</li>
</ul>

Hospitality Specialist- Front Desk 

We’re looking for a friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once. The ideal candidate will have previous customer service experience in the hospitality industry and will understand the importance of responding quickly to owners’ and guests. You’ll be corresponding with guests through email, over the phone and in person. If you’ve worked in the hospitality industry before, we definitely want to talk to you.
Below are just&nbsp;some&nbsp;of the benefits you'll receive! 
• Competitive pay 
• Paid time off 
• Career growth 
• Medical / Dental / Vision insurance 
• 401k 
• Enthusiastic team environment 
• Travel Perks to all our Resort locations
Opportunity for career advancement in a fast paced, growth-oriented Organization. 
 
We are currently seeking 3 (three)&nbsp;Hospitality Specialist - Front Desk to join our 2nd Shift team at Silver Lake Resort, a 506-unit timeshare resort in Kissimmee, FL. 
 
The Hospitality Specialist–Front Office represents the first point of contact with our guests and handles all stages of their stay.
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Is responsible for the efficient and courteous operation of the front desk</li>
 <li>Is responsible for checking guests in/out most efficiently and courteously.</li>
 <li>Collect balances and post appropriate room charges</li>
 <li>Answers and transfers all calls from the switchboard using proper telephone etiquette</li>
 <li>Answers guest questions about local restaurants and attractions</li>
 <li>Makes courtesy calls and follow up calls to all guests’ issues</li>
 <li>Sends confirmation letters to owners/guests</li>
 <li>Coordinates with all other departments to ensure a smooth response to guest’s requests</li>
 <li>Processes all incoming revenue from all departments daily</li>
 <li>Opens and closes the credit card machines and cashier audit reports</li>
 <li>Balances out cash drawer, processes advance deposits when making reservations, collects money and posts the transactions from other departments</li>
 <li>Orders office supplies as needed</li>
 <li>Prepares night audit daily</li>
 <li>Enters maintenance and service requests in SPI promptly</li>
 <li>Makes reservations most courteously and efficiently</li>
 <li>Makes room moves and stay-over requests for guests as needed to ensure guest satisfaction</li>
 <li>Runs reports and corrects errors before the guests check-in</li>
 <li>Performs any other inventory management changes as directed by the supervisor or manager</li>
 <li>Prepares check-in packets for the upcoming week</li>
 <li>Makes rental calls to notify owners whether their villa rented or not</li>
 <li>Responds to online reviews</li>
 <li>Reconciles rentals for the previous month</li>
 <li>Checks online travel agents for rental inbounds</li>
 <li>Makes daily post office and banking runs</li>
 <li>Blocks RCI points for unpaid accounts</li>
 <li>Manages RCI banking, membership changes, and cancellations</li>
 <li>All other duties as assigned by management</li>
</ul>
General Statement&nbsp;- Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/ GED</li>
 <li>Experience or comparable knowledge in the Resort/Hotel industry; Timeshare knowledge is preferred</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Basic computer skills</li>
 <li>Close attention to detail</li>
 <li>Excellent Customer Service skills with the ability to work under pressure</li>
 <li>Bilingual is a plus</li>
 <li>Active listener with the ability to solve problems</li>
 <li>Ability to Work with minimal supervision</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Flexible schedule –Ability to work evenings, holidays and weekends are a must</li>
</ul>
Shift: Additional hours may be necessary to cover shifts and meet deadlines
<ul>
 <li>Regular Hours and Weekend</li>
</ul>
&nbsp;

Hospitality Specialist- Front Desk (3-11PM)

Seeking Booking Agent - Customer Service Specialist!
Capital Vacations is urgently hiring in our&nbsp;Hotel Booking&nbsp;Department&nbsp;at our&nbsp;Springfield Call Center.&nbsp;This position&nbsp;is responsible for booking reservations for the Activations department and data entry.
So many companies have been downsizing over the last&nbsp;year, but we were busy acquiring new resorts for our owners to travel&nbsp;to&nbsp;and we have no plans to slow down. We offer rapid advancement, on the job training, &amp; continuous development!&nbsp;If you are a fast learner&nbsp;who is eager to increase your knowledge and skillset - apply today!&nbsp;
Principal Duties and Responsibilities:
<ul>
 <li>Check all Marketing Emails</li>
 <li>Check all booking sheets to ensure nothing is booked on blackout dates and that dates are available</li>
 <li>&nbsp;Email or fax hotels and vendors</li>
 <li>&nbsp;Keep up to date Blackout List</li>
 <li>&nbsp;Check condo availability</li>
 <li>&nbsp;Pull manifests for all arrivals</li>
 <li>&nbsp;All other duties assigned</li>
</ul>
Benefits of the position:
<ul>
 <li>Full Benefits- Health, Dental, Vision, &amp; Life Insurance; 401K; PTO,&nbsp;etc.&nbsp;</li>
 <li>Monday – Friday set schedule&nbsp;</li>
 <li>Paid Weekly&nbsp;</li>
</ul>
Job Requirements
<ul>
 <li>1+ year Administrative or Office work&nbsp;preferred</li>
 <li>Excellent verbal communication skills&nbsp;</li>
 <li>Fast learner&nbsp;who&nbsp;eager to increase your knowledge and skillset&nbsp;</li>
 <li>Ability to multi-task and perform well under pressure&nbsp;</li>
 <li>Functional knowledge of computers and basic computer programs&nbsp;</li>
 <li>Excellent communication skills</li>
 <li>Proficient in basic PC knowledge</li>
 <li>Microsoft Office experience is preferred</li>
 <li>Must enjoy a team environment</li>
 <li>Must be at least 18 to apply.&nbsp;</li>
</ul>
Shift: (Additional hours may be required to meet deadlines&nbsp;as necessary)
<ul>
 <li>Monday - Friday, 8:30&nbsp;am - 4:30&nbsp;pm</li>
</ul>

HOTEL BOOKING AGENT - SPRINGFIELD (not remote)

Job Summary:
To ensure guest satisfaction and safety by providing efficient and courteous servicing of guest requests, and maintaining guest service and public areas in good repair. Maintain maximum cleanliness by wise and efficient use of tools and supplies.
&nbsp;
Reports to / Supervision Received:
<ol>
 <li>Manager: Suzie Moore&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li>
 <li>Direct Supervisor: Vernon Kanaha</li>
 <li>Indirect Reporting Relationship: Agnes Erorita</li>
</ol>
&nbsp;
Job Expectations:
1.&nbsp;&nbsp; Abides by established policies and procedures, house and departmental rules, safety rules, grooming codes, and security procedures. When approached, extend the “Aloha Spirit” to all owners and guests.
2.&nbsp;&nbsp;Reports any damage, theft, and discrepancies of the resort or guest property and supplies immediately to the supervisor.
3.&nbsp;&nbsp; Reports immediately to supervisor and submits as soon as feasible all found articles.
4.&nbsp;&nbsp; Exercises correct safety measures when using any equipment and tools.
5.&nbsp;&nbsp; Uses only cleaning supplies and implements designated by supervisor.
6.&nbsp;&nbsp; Maintains all equipment and tools in a clean and workable condition, stores all properly.
7.&nbsp;&nbsp; Adheres to scheduled work hours. Is punctual in reporting and gives notice to supervisor if he/she cannot meet schedule to ensure person-hour coverage as arranged.
8.&nbsp;&nbsp; Follows any change in schedule as directed by the supervisor on duty.
Essential Functions:
&nbsp;
1.&nbsp;&nbsp; Assists guests with the transport of luggage, food, and possessions as requested between rooms&nbsp;and to and from the lobby.
2.&nbsp;&nbsp; Alerts supervisor and/or front desk of any suspicious persons in the guest area.
3.&nbsp;&nbsp; Stays in constant communication with supervisor via pagers, telephone, and work orders.
4.&nbsp;&nbsp; Reports to supervisor all maintenance deficiencies encountered in work areas.
5.&nbsp;&nbsp; Stocks linen cart at beginning of the shift and keeps cart neat and clean.
6.&nbsp;&nbsp; Keeps all trash picked up in working and public areas; keeps planter boxes clear of trash and water.
7.&nbsp;&nbsp; Responsible for his/her maintenance of uniforms and nametag.
8.&nbsp;&nbsp; Operates washers and dryers by department standards and methods.
9.&nbsp;&nbsp; Vacuums all carpeted public and services areas, including wall/ceiling fixtures or other areas&nbsp;requiring the use of a vacuum. Maintains, cleans, and extracts moisture from all carpeting as required.
10. Keeps linen and storage closets neat and clean. Return all extra items from the linen closet to&nbsp;the storage closet. Restocks all linen closets with toilet paper, paper towels, Kleenex, etc.
11. Transports clean or soiled linen to and from rooms and housekeeping.
12. Upon check out gives guest units, including kitchens, general cleaning as instructed.
13. Attends meetings to maintain favorable working relationships among company employees. Promote maximum morale, productivity, and efficiency.
14. Washes all Mirrors and Windows in rooms as needed.
15. Sweeps and mops unit floors.
16. Performs other duties as required.
&nbsp;
Knowledge, Skill, and Experience:
1. Minimum Education (or substitute experience) required: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
<ul>
 <li>High school diploma or equivalent</li>
</ul>
2. Minimum Experience required: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
<ul>
 <li>1+ year in a related field</li>
</ul>
3. Skills Required:
<ul>
 <li>Must have good oral and written communication skills</li>
 <li>Excellent interpersonal skills</li>
 <li>Ability to multi-task</li>
</ul>

House Person

Job Summary:
To ensure guest satisfaction and safety by providing efficient and courteous servicing of guest requests, and maintaining guest service and public areas in good repair. Maintain maximum cleanliness by wise and efficient use of tools and supplies.
&nbsp;
Reports to / Supervision Received:
<ol>
 <li>Manager: Suzie Moore&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </li>
 <li>Direct Supervisor: Vernon Kanaha</li>
 <li>Indirect Reporting Relationship: Agnes Erorita</li>
</ol>
Job Expectations:
1.&nbsp;&nbsp; Abides by established policies and procedures, house and departmental rules, safety rules, grooming codes, and security procedures. When approached, extend the “Aloha Spirit” to all owners and guests.
2.&nbsp;&nbsp;Reports any damage, theft, and discrepancies of resort or guest property and supplies immediately to the supervisor.
3.&nbsp;&nbsp; Reports immediately to supervisor and submits as soon as feasible all found articles.
4.&nbsp;&nbsp; Exercises correct safety measures when using any equipment and tools.
5.&nbsp;&nbsp; Uses only cleaning supplies and implements designated by supervisor.
6.&nbsp;&nbsp; Maintains all equipment and tools in a clean and workable condition, stores all properly.
7.&nbsp;&nbsp; Adheres to scheduled work hours. Is punctual in reporting and gives notice to supervisor if he/she cannot meet schedule to ensure person-hour coverage as arranged.
8.&nbsp;&nbsp; Follows any change in schedule as directed by the supervisor on duty.
Essential Functions:
&nbsp;
1.&nbsp;&nbsp; Assists guests with transport of luggage, food and possessions as requested between rooms&nbsp;and to and from the lobby.
2.&nbsp;&nbsp; Alerts supervisor and/or front desk of any suspicious persons in the guest area.
3.&nbsp;&nbsp; Stays in constant communication with supervisor via pagers, telephone, and work orders.
4.&nbsp;&nbsp; Reports to supervisor all maintenance deficiencies encountered in work areas.
5.&nbsp;&nbsp; Stocks linen cart at beginning of the shift and keeps cart neat and clean.
6.&nbsp;&nbsp; Keeps all trash picked up in working and public areas; keeps planter boxes clear of trash and water.
7.&nbsp;&nbsp; Responsible for his/her maintenance of uniforms and nametag.
8.&nbsp;&nbsp; Operates washers and dryers by department standards and methods.
9.&nbsp;&nbsp; Vacuums all carpeted public and services areas, including wall/ceiling fixtures or other areas&nbsp;requiring the use of vacuum. Maintains, cleans, and extracts moisture from all carpeting as required.
10. Keeps linen and storage closets neat and clean. Return all extra items from the linen closet to&nbsp;the storage closet. Restocks all linen closets with toilet paper, paper towels, Kleenex, etc.
11. Transports clean or soiled linen to and from rooms and housekeeping.
12. Upon check out gives guest units, including kitchens, general cleaning as instructed.
13. Attends meetings to maintain favorable working relationships among company employees. Promote maximum morale, productivity, and efficiency.
14. Washes all Mirrors and Windows in rooms as needed.
15. Sweeps and mops unit floors.
16. Performs other duties as required.
&nbsp;
Knowledge, Skill, and Experience:
1. Minimum Education (or substitute experience) required: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 
<ul>
 <li>High school diploma or equivalent</li>
</ul>
2. Minimum Experience required: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 
<ul>
 <li>1+ year in a related field</li>
</ul>
3. Skills Required: 
<ul>
 <li>Must have good oral and written communication skills</li>
 <li>Excellent interpersonal skills</li>
 <li>Ability to multi-task</li>
</ul>

House Person 

Job Description - Non-Exempt
&nbsp;
Position Title:&nbsp;Housekeeper
Reports To:&nbsp;Department Management/Resort Management
FLSA Status:&nbsp;Non-Exempt
&nbsp;
Purpose
The Housekeeper promotes a positive image of the resort to our guests and Owners by providing a high level of cleanliness and customer service.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Enters and prepares the room for cleaning</li>
 <li>Dusts the room and furniture, vacuums carpet, and mops floors</li>
 <li>Cleans bathrooms, removing soil, dirt/soap build-up, and hair from the bathroom mirror, vanity, sink toilet, shower walls, bathtub, shower curtain, and floor</li>
 <li>Replenishes guestroom and bath supplies: facial, toilet tissue, and bathroom amenities in correct amount and location</li>
 <li>Cleans closets and door tracts on check-out rooms, removing dust and debris and ensuring the correct amount and placement of hangers, extra blanket/pillow and luggage rack</li>
 <li>Removes dirty bed linen and makes the bed with clean linen</li>
 <li>Performs rotation cleaning duties (e.g.,steam-clean carpets, spring cleaning, super cleaning, etc.) as required</li>
 <li>Performs minor maintenance duties such as changing light bulbs, filters, etc.</li>
 <li>Anticipates guests’ needs, responds promptly, and acknowledges&nbsp; all guests, however busy and whatever time of day, maintaining positive guest relations at all times</li>
 <li>Is familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately</li>
 <li>Attends to and resolves guest calls, guest requests, and guest complaints.</li>
 <li>Monitors and maintains cleanliness, sanitation, and organization of assigned work areas</li>
 <li>Authorizes to enter in guestrooms for cleaning and providing turndown services as per requirement</li>
 <li>Follows the standard operating procedures</li>
 <li>Achieves and exceeds the guest satisfaction score</li>
 <li>Assists other team members, ready and available to step in at a moment's notice</li>
 <li>Updates status of rooms cleaned on the assignment sheet</li>
 <li>Returns and restocks cart at the end of shift</li>
 <li>All other duties as assigned</li>
</ul>
General Statement&nbsp;-&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Previous hotel-related experience desired</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Must have high energy with a passion for cleanliness</li>
 <li>Attention to detail</li>
 <li>Ability to multi-task</li>
 <li>Ability to work in a fast-paced environment with accuracy</li>
 <li>Maintains a desire to improve the quality of work</li>
 <li>Ability to maintain professional conduct at all times</li>
 <li>Flexible schedule, ability to work evenings, weekends, and holidays</li>
</ul>
Shift:&nbsp;Additional hours may be necessary to accommodate the number of guest check-ins/outs
<ul>
 <li>Regular Hours and Weekend</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Housekeeper

Job Purpose
The Housekeeper is responsible for cleaning unit interiors as well as entry ways and balconies. They will be responsible for but not limited to the following duties: 
Principal Duties and Responsibilities 
Strip and replace linens and remove trash from units. 
Clean units, including, but not limited to bathrooms, kitchen living rooms, and bedrooms. 
Clean the entry doors, balconies and outside furniture. Clean and maintain the poolside area and furniture. 
Operate vacuum cleaner and maintain in good working condition. 
Report damaged or stained carpets, drapes or furniture to manager. 
Complete room assignments in a timely manner. 
Washing and folding linens. 
Common areas and walkway cleanup.
Job Requirements
&nbsp;
Cleaning Experience: 1 year (Preferred) 
Hotel Experience: 1 year (Preferred) 
Able to lift 25 to 50 pounds several times a day 
Able to climb 4 flights of stairs 
Reliable transportation 
Bilingual is a Plus! 
Experience with commercial laundry is a plus!
Shift:
8 hour shift 
Day shift 
Holidays 
Weekend availability
 
 
&nbsp;

Job Description - Non-Exempt
&nbsp;
Position Title: Housekeeper
Reports To:&nbsp;Department Management/Resort Management
FLSA Status:&nbsp;Non-Exempt
&nbsp;
Purpose
The Housekeeper promotes a positive image of the resort to our guests and Owners by providing a high level of cleanliness and customer service.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Enters and prepares the room for cleaning</li>
 <li>Dusts the room and furniture, vacuums carpet, and mops floors</li>
 <li>Cleans bathrooms, removing soil, dirt/soap build-up, and hair from the bathroom mirror, vanity, sink toilet, shower walls, bathtub, shower curtain, and floor</li>
 <li>Replenishes guestroom and bath supplies: facial, toilet tissue, and bathroom amenities in correct amount and location</li>
 <li>Cleans closets and door tracts on check-out rooms, removing dust and debris and ensuring the correct amount and placement of hangers, extra blanket/pillow, and luggage rack</li>
 <li>Removes dirty bed linen and makes the bed with clean linen</li>
 <li>Performs rotation cleaning duties (e.g.,steam-clean carpets, spring cleaning, super cleaning, etc.) as required</li>
 <li>Performs minor maintenance duties such as changing light bulbs, filters, etc.</li>
 <li>Anticipates guests’ needs, responds promptly, and acknowledges&nbsp; all guests, however busy and whatever time of day, maintaining positive guest relations at all times</li>
 <li>Is familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately</li>
 <li>Attends to and resolves guest calls, guest requests, and guest complaints.</li>
 <li>Monitors and maintains cleanliness, sanitation, and organization of assigned work areas</li>
 <li>Authorizes to enter guestrooms for cleaning and providing turndown services as per requirement</li>
 <li>Follows the standard operating procedures</li>
 <li>Achieves and exceeds the guest satisfaction score</li>
 <li>Assists other team members, ready and available to step in at a moment's notice</li>
 <li>Updates status of rooms cleaned on the assignment sheet</li>
 <li>Returns and restocks cart at the end of shift</li>
 <li>All other duties as assigned</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Previous hotel-related experience desired</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Must have high energy with a passion for cleanliness</li>
 <li>Attention to detail</li>
 <li>Ability to multi-task</li>
 <li>Ability to work in a fast-paced environment with accuracy</li>
 <li>Maintains a desire to improve the quality of work</li>
 <li>Ability to maintain professional conduct at all times</li>
 <li>Flexible schedule, ability to work evenings, weekends, and holidays</li>
</ul>
Shift:&nbsp;Additional hours may be necessary to accommodate the number of guest check-ins/outs
<ul>
 <li>Regular Hours and Weekend</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Job Description - Non-Exempt
&nbsp;
Position Title:&nbsp;Housekeeper
Reports To:&nbsp;Department Management/Resort Management
FLSA Status:&nbsp;Non-Exempt
&nbsp;
Purpose
The Housekeeper promotes a positive image of the resort to our guests and Owners by providing a high level of cleanliness and customer service.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Enters and prepares the room for cleaning</li>
 <li>Dusts the room and furniture, vacuums carpet, and mops floors</li>
 <li>Cleans bathrooms, removing soil, dirt/soap build-up, and hair from the bathroom mirror, vanity, sink toilet, shower walls, bathtub, shower curtain, and floor</li>
 <li>Replenishes guestroom and bath supplies: facial, toilet tissue, and bathroom amenities in correct amount and location</li>
 <li>Cleans closets and door tracts on check-out rooms, removing dust and debris and ensuring the correct amount and placement of hangers, extra blanket/pillow and luggage rack</li>
 <li>Removes dirty bed linen and makes the bed with clean linen</li>
 <li>Performs rotation cleaning duties (e.g.,steam-clean carpets, spring cleaning, super cleaning, etc.) as required</li>
 <li>Performs minor maintenance duties such as changing light bulbs, filters, etc.</li>
 <li>Anticipates guests’ needs, responds promptly, and acknowledges&nbsp; all guests, however busy and whatever time of day, maintaining positive guest relations at all times</li>
 <li>Is familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately</li>
 <li>Attends to and resolves guest calls, guest requests, and guest complaints.</li>
 <li>Monitors and maintains cleanliness, sanitation, and organization of assigned work areas</li>
 <li>Authorizes to enter in guestrooms for cleaning and providing turndown services as per requirement</li>
 <li>Follows the standard operating procedures</li>
 <li>Achieves and exceeds the guest satisfaction score</li>
 <li>Assists other team members, ready and available to step in at a moment's notice</li>
 <li>Updates status of rooms cleaned on the assignment sheet</li>
 <li>Returns and restocks cart at the end of shift</li>
 <li>All other duties as assigned</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Previous hotel-related experience desired</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Must have high energy with a passion for cleanliness</li>
 <li>Attention to detail</li>
 <li>Ability to multi-task</li>
 <li>Ability to work in a fast-paced environment with accuracy</li>
 <li>Maintains a desire to improve the quality of work</li>
 <li>Ability to maintain professional conduct at all times</li>
 <li>Flexible schedule, ability to work evenings, weekends, and holidays</li>
</ul>
Shift:&nbsp;Additional hours may be necessary to accommodate the number of guest check-ins/outs
<ul>
 <li>Regular Hours and Weekend</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Purpose
The Housekeeper promotes a positive image of the resort to our guests and Owners by providing a high level of cleanliness and customer service.
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Enters and prepares the room for cleaning</li>
 <li>Dusts the room and furniture, vacuums carpet, and mops floors</li>
 <li>Cleans bathrooms, removing soil, dirt/soap build-up, and hair from the bathroom mirror, vanity, sink toilet, shower walls, bathtub, shower curtain, and floor</li>
 <li>Replenishes guestroom and bath supplies: facial, toilet tissue, and bathroom amenities in correct amount and location</li>
 <li>Cleans closets and door tracts on check-out rooms, removing dust and debris and ensuring the correct amount and placement of hangers, extra blanket/pillow, and luggage rack</li>
 <li>Removes dirty bed linen and makes the bed with clean linen</li>
 <li>Performs rotation cleaning duties (e.g.,steam-clean carpets, spring cleaning, super cleaning, etc.) as required</li>
 <li>Performs minor maintenance duties such as changing light bulbs, filters, etc.</li>
 <li>Anticipates guests’ needs, responds promptly, and acknowledges&nbsp; all guests, however busy and whatever time of day, maintaining positive guest relations at all times</li>
 <li>Is familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately</li>
 <li>Attends to and resolves guest calls, guest requests, and guest complaints.</li>
 <li>Monitors and maintains cleanliness, sanitation, and organization of assigned work areas</li>
 <li>Authorizes to enter guestrooms for cleaning and providing turndown services as per requirement</li>
 <li>Follows the standard operating procedures</li>
 <li>Achieves and exceeds the guest satisfaction score</li>
 <li>Assists other team members, ready and available to step in at a moment's notice</li>
 <li>Updates status of rooms cleaned on the assignment sheet</li>
 <li>Returns and restocks cart at the end of shift</li>
 <li>All other duties as assigned</li>
</ul>
General Statement&nbsp;-&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Previous hotel-related experience desired</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Must have high energy with a passion for cleanliness</li>
 <li>Attention to detail</li>
 <li>Ability to multi-task</li>
 <li>Ability to work in a fast-paced environment with accuracy</li>
 <li>Maintains a desire to improve the quality of work</li>
 <li>Ability to maintain professional conduct at all times</li>
 <li>Flexible schedule, ability to work evenings, weekends, and holidays</li>
</ul>
Shift:&nbsp;Additional hours may be necessary to accommodate the number of guest check-ins/outs
<ul>
 <li>Monday-Friday Day Shift</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Pay Per Hour: $14
Sign-on bonus after 90 days of successful employment: $200.00
&nbsp;
Job Summary:
To ensure guest satisfaction and safety by providing efficient and courteous servicing of guest requests, maintaining guest service and public areas in good repair. Maintain maximum cleanliness by wise and efficient use of tools and supplies. The Resort prides itself in the level of personalized service we provide. Therefore, we expect our Staff to maintain a high level of integrity and service and to always attend to our guests' needs in a professional manner.
&nbsp;
Reports to/Supervision Received:
1. Manager: General Manager
2. Direct Supervisor: Executive Housekeeper
3. Indirect Reporting Relationship: Director of Resort Operations
&nbsp;
Job Expectations:
1. Display a pleasant, professional, and guest-oriented attitude at all times.
2. Understand the importance of guest communication and satisfaction.
3. Properly maintain equipment used and operate in a safe manner.
4. Understand the safe use of all cleaning supplies.
5. Comply with resort and department codes, policies, procedures, and regulations.
6. Consider and understand guests/guestroom's security, privacy &amp; comforts.
7. Be willing to participate in team efforts and communicate with fellow employees.
&nbsp;
Essential Functions:
1. Clean all guestrooms in accordance with resort standards for cleanliness and efficiency.
2. Maintain work carts/stations as necessary to optimize appearance and efficiency.
3. Remove used and replace with new all linens, towels, and necessary products and supplies.&nbsp;
4. Clean all areas of kitchens, bathrooms, bedrooms, living rooms, hallways, and closets as set forth in housekeeping checklists.
5. Vacuum, mop, washing, trash disposal, dusting, polishing and scrubbing as needed.
6. Clean common element areas (office, hallways, lunchroom, etc.) as instructed.
7. Assist with any special projects as assigned by Supervisor.
&nbsp;
Knowledge, Skill, and Experience:
1. Minimum Education (or substitute experience) required:
- High school diploma or equivalent
2. Minimum Experience required:
- 1+year in related field
3. Skills Required:
- Must have good oral and written communication skills
- Excellent interpersonal skills
- Ability to multi-task
&nbsp;

Housekeeper ($200 Sign on Bonus)

We take pride in our work, knowing our tireless efforts provide peace of mind. We're the vacation heroes—giving owners and guests a spotless first impression and setting the tone for an unforgettable experience. With us, you're more than just a housekeeper, you're a keeper of the house. 
 
We're searching for an exceptional individual to join our team as a Room Attendant. If you are a hard-working individual who will embody our values while maintaining the supreme cleanliness of our Resorts - We definitely want to talk to you!
Below are just&nbsp;some&nbsp;of the benefits you'll receive! 
• Competitive pay -&nbsp;$60&nbsp;per unit! 
• Career growth 
• Enthusiastic team environment 
• Travel Perks to all our Resort locations
Opportunity for career advancement in a fast paced, growth-oriented Organization. 
 
We are currently seeking a Room Attendant to join our team at The Reef at Marathon, a 22- unit timeshare resort in Marathon, FL.
The Room Attendant promotes a positive image of the resort to our guests and Owners by providing a high level of cleanliness and customer service.
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Enters and prepares the room for cleaning</li>
 <li>Dusts the room and furniture, vacuums carpet and mops floors</li>
 <li>Cleans bathrooms, removing soil, dirt/soap build-up, and hair from the bathroom mirror, vanity, sink toilet, shower walls, bathtub, shower curtain, and floor</li>
 <li>Replenishes guestroom and bath supplies:facial, toilet tissue and bathroom amenities in correct amount and location</li>
 <li>Cleans closets and door tracts on check-out rooms, removing dust and debris and ensuring the correct amount and placement of hangers, extra blanket/pillow and luggage rack</li>
 <li>Removes dirty bed linen and makes the bed with clean linen</li>
 <li>Performs rotation cleaning duties (e.g.,steam-clean carpets, spring cleaning, super cleaning, etc.) as required</li>
 <li>Performs minor maintenance duties such as changing light bulbs, filters, etc.</li>
 <li>Anticipates guests’ needs, responds promptly, and acknowledges all guests, however busy and whatever time of day, always maintaining positive guest relations</li>
 <li>Is familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately</li>
 <li>Attends to and resolves guest calls, guest requests, and guest complaints.</li>
 <li>Monitors and maintains cleanliness, sanitation, and organization of assigned work areas</li>
 <li>Authorizes to enter in guestrooms for cleaning and providing turndown services as per requirement</li>
 <li>Follows the standard operating procedures</li>
 <li>Achieves and exceeds the guest satisfaction score</li>
 <li>Assists other team members, ready and available to step in at a moment notice</li>
 <li>Updates status of rooms cleaned on the assignment sheet</li>
 <li>Returns and restocks cart at the end of shift</li>
 <li>All other duties as assigned</li>
</ul>
General Statement&nbsp;- Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Previous hotel-related experience desired</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Must have high energy with a passion for cleanliness</li>
 <li>Attention to detail</li>
 <li>Ability to multi-task</li>
 <li>Ability to work in a fast-paced environment with accuracy</li>
 <li>Maintains a desire to improve the quality of work</li>
 <li>Ability to maintain professional conduct at all times</li>
 <li>Flexible schedule, ability to work evenings, weekends and holidays</li>
</ul>
Shift: Additional hours may be necessary to accommodate the number of guest check-ins/outs
<ul>
 <li>Regular Hours and Weekend</li>
</ul>
Travel:
<ul>
 <li>None</li>
</ul>

Housekeeper- Sat only $60/unit

Recruit Position Duties
<ul>
 <li>Perform all housekeeping duties from cleaning, dusting, vacuuming, linen replacement to laundry and inventory management of housewares</li>
 <li>Loading and unloading washers and dryers</li>
 <li>Sorting linens that are heavily soiled and unusable for use as shop/cleaning rags</li>
 <li>Folding and storing all linens and towels neatly</li>
 <li>Cooperate with housekeeping staff to provide quality service to all owners and guests</li>
 <li>Perform minor maintenance duties such as changing of light bulbs, painting and other duties as needed</li>
 <li>Report any washer or dryer malfunctions to the supervisor</li>
 <li>Maintain cleanliness and organization of storage area</li>
 <li>Record monthly linen inventory, advising supervisor of any shortages or items that need purchasing</li>
 <li>Respond quickly to requests from guests and other departments</li>
 <li>Inspecting units on a daily basis</li>
 <li>Follow all company policies and procedures</li>
 <li>Practice safe working conditions under the Occupational Safety and Health Administration guidelines, including Blood borne Pathogens</li>
 <li>Develop and maintain positive working relationships within the team</li>
 <li>All other duties as assigned</li>
</ul>
Recruit Position Requirements
<ul>
 <li>Minimum high school diploma or equivalent</li>
 <li>Timeshare experience a plus</li>
 <li>Flexibility needed for scheduling purposes</li>
 <li>High energy with a passion for housekeeping cleanliness</li>
 <li>Attention to detail</li>
 <li>Ability to communicate both verbally and written</li>
 <li>Flexible schedule must be available weekends and holidays </li>
</ul>
Recruit Position Schedule 
<ul>
 <li>40 Hours per week - off Sunday and second day will be discussed at hiring </li>
</ul>

Housekeeper/Laundry

Job Summary:
Responsible for sorting, cleaning, and distributing linen and supplies to all units. Responsible for performing quality checks on all units and common areas. Responsible to assist in maintain all units and common areas to ensure a high level of guest satisfaction.
&nbsp;
Reports to / Supervision Received:
<ol>
 <li>Supervisor Housekeeper</li>
 <li>Assistant General Manager</li>
 <li>General Manager</li>
</ol>
&nbsp;
Essential Duties and Job Expectations:
<ol>
 <li>
 <ol>
 <li>Develop and maintain reports from the front desk concerning guest check-out and units ready for occupancy.</li>
 <li>Strips all dirty linen from the units.</li>
 <li>Replenishes supplies such as paper goods and guest supplies.</li>
 <li>Collects soiled linen and restocks clean linen.</li>
 <li>Sorts dirty laundry and checks for stains and treats stains.</li>
 <li>Cleans dirty laundry in washers and checks for stains after the laundry is cleaned.</li>
 <li>Places clean laundry in the dryer and dry clean laundry.</li>
 <li>Separates and folds clean laundry and puts clean laundry away.</li>
 <li>Cleans and organizes laundry room, garage, and closets.</li>
 <li>Cleans condos and common areas.</li>
 <li>Cleans and performs duties in other areas of the resort as assigned.</li>
 <li>Performs quality checks on units and common areas.</li>
 <li>Ensures units are ready for guest arrivals.</li>
 <li>Maintains a safe working environment by complying with procedures, rules, and regulations.</li>
 <li>Always conducts themselves in a professional manner.</li>
 <li>Develops and maintains excellent inter-departmental communications concerning unit quality, including housekeeping and maintenance.</li>
 </ol>
 </li>
</ol>
&nbsp;
Knowledge, Skill, and Experience:
1. Minimum Education (or substitute experience) required:
<ul>
 <li>High school diploma or equivalent </li>
</ul>
2. Minimum Experience required: 
<ul>
 <li>1+ year in a related field&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </li>
</ul>
3. Skills Required: 
<ul>
 <li>Must have good oral and written communication skills</li>
 <li>Excellent interpersonal skills</li>
 <li>Ability to multi-task</li>
</ul>
&nbsp;
Physical Job Description
Typical Working Conditions: 
(Describe environment including exposure to heat, cold, fumes, chemicals, allergens, mold, etc.)
<ul>
 <li>All weather conditions will be experienced. The environment may include exposure to fumes, chemicals, mold, and other possible allergens.</li>
</ul>
Equipment Used: 
(List all manual and automated equipment used while performing essential functions.)
<ul>
 <li>Vacuums, mops, cleaning chemicals, brooms/dustpans, carts, duster, washers, dryers.</li>
</ul>
Essential Physical Tasks: 
(List all physical tasks encountered in performing essential functions.)
<ul>
 <li>Loading and unloading washer and dryers. Sorting laundry. Carrying laundry baskets and laundry bags. Sweeping, mopping, vacuuming, making beds, cleaning dishes and appliances. Physically be able to walk/stand through an extensive facility. Physically be able to walk up and down stairs. The employee is on their feet most of the time. Must be able to lift up to 20 pounds.</li>
</ul>
Vacation Resorts International reserves the right to modify and update this Position Description as needed.

Housekeeping Attendant

Purpose
The Housekeeping Inspector inspects all units to ensure cleanliness for all future guests and Owners.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Thoroughly inspects assigned units to ensure complete cleanliness and set up</li>
 <li>Checks the assigned units to ensure proper cleaning</li>
 <li>Calls room attendant to clean any area that was missed or not properly cleaned</li>
 <li>Aids the Housekeeping Supervisors in promoting a cooperative spirit among the housekeepers</li>
 <li>Alerts Supervisor/Manager to areas that need further attention and to housekeepers that need further instructions in certain areas</li>
 <li>Performs all other duties as assigned</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Prior housekeeping/supervisory experience</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>High energy with a passion for housekeeping and cleanliness</li>
 <li>Attention to detail</li>
 <li>Ability to communicate both verbally and written</li>
 <li>Ability to multitask</li>
 <li>Driven to improve quality of work</li>
 <li>Ability to work with no supervision</li>
 <li>Ability to maintain professional conduct at all times</li>
 <li>Flexible schedule; ability to work weekends and holidays is required</li>
</ul>
Shift: Additional hours may be necessary to accommodate business needs
<ul>
 <li>8:00am to 4:30pm, Must work able to weekends and holidays</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Housekeeping Inspector

Purpose
The Housekeeping Inspector inspects all units to ensure cleanliness for all future guests and Owners.
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Thoroughly inspects assigned units to ensure complete cleanliness and set up</li>
 <li>Checks the assigned units to ensure proper cleaning</li>
 <li>Calls room attendant to clean any area that was missed or not properly cleaned</li>
 <li>Aids the Housekeeping Supervisors in promoting a cooperative spirit among the housekeepers</li>
 <li>Alerts Supervisor/Manager to areas that need further attention and to housekeepers that need further instructions in certain areas</li>
 <li>Performs all other duties as assigned</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Prior housekeeping/supervisory experience</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>High energy with a passion for housekeeping and cleanliness</li>
 <li>Attention to detail</li>
 <li>Ability to communicate both verbally and written</li>
 <li>Ability to multitask</li>
 <li>Driven to improve quality of work</li>
 <li>Ability to work with no supervision</li>
 <li>Ability to maintain professional conduct at all times</li>
 <li>Flexible schedule; ability to work weekends and holidays is required</li>
</ul>
Shift: Additional hours may be necessary to accommodate business needs
<ul>
 <li>Flexible schedule; ability to work weekends and holidays is required 
 Shift: Additional hours may be necessary to accommodate business needs 
 
 8:00am to 4:30pm, Must work able to weekends and holidays</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

This is a guest facing position, in which you will be continually interacting with guests during their stay. This position is a great way to build on a foundation in hospitality. 
As a Housekeeping Manager you will need a good eye for detail in our guest rooms as well as the public areas throughout the property. We are looking for someone who is polite, friendly, and helpful to guests and staff.
Below are just&nbsp;some&nbsp;of the benefits you'll receive! 
• Competitive Salary 
• Paid time off 
• Career growth 
• Medical / Dental / Vision insurance 
• 401k 
• Enthusiastic team environment 
• Travel Perks to all our Resort locations
Opportunity for career advancement in a fast paced, growth-oriented Organization.
The Housekeeping Manager oversees the operations of the housekeeping department, providing a clean and safe environment to provide our guests and owners with an enjoyable stay.
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Assigns staff their duties and inspects work for conformance to prescribed standards of cleanliness</li>
 <li>Investigates complaints regarding housekeeping service and equipment, and takes corrective action</li>
 <li>Obtains list of rooms to be cleaned immediately and list of prospective check-outs to prepare work assignments</li>
 <li>Coordinates work activities among departments</li>
 <li>Conducts orientation training and in-service training to explain policies, work procedures and to demonstrate proper use and maintenance of equipment</li>
 <li>Inventories stock to ensure adequate supplies</li>
 <li>Evaluates records to forecast department personnel requirements</li>
 <li>Makes recommendations to improve service and ensure more efficient operation</li>
 <li>Prepares reports concerning room occupancy, payroll, and department expenses</li>
 <li>Performs cleaning duties in cases of emergency or staff shortage</li>
 <li>Attends staff meetings to discuss company policies and guest/owner complaints</li>
 <li>Issues supplies, room keys, equipment to staff</li>
 <li>Advises Front Desk of rooms ready for occupancy</li>
 <li>Records data regarding work assignments, personnel actions, timesheets, etc. and submits to HR</li>
 <li>Recruits, hires, and trains staff</li>
 <li>All other duties as requested</li>
</ul>
General Statement&nbsp;- Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Minimum of two (2) years of experience in a management/supervisory role, preferably in a resort/hotel atmosphere</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Ability to multi-task and manage time</li>
 <li>Attention to detail</li>
 <li>Ability to communicate effectively both written and orally</li>
 <li>Proficient knowledge of OSHA guidelines and regulations</li>
 <li>Flexible schedule; ability to work evenings, weekends and holidays as well as on-call</li>
</ul>
Shift: Additional hours may be necessary to meet business needs
<ul>
 <li>Regular Hours, On-Call, and Weekend</li>
</ul>
Travel:
<ul>
 <li>None</li>
</ul>

Housekeeping Manager

Purpose
The Housekeeping Manager oversees the operations of the housekeeping department, providing a clean and safe environment to provide our guests and owners with an enjoyable stay.
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Assigns staff their duties and inspects work for conformance to prescribed standards of cleanliness</li>
 <li>Investigates complaints regarding housekeeping service and equipment, and takes corrective action</li>
 <li>Obtains list of rooms to be cleaned immediately and list of prospective check-outs to prepare work assignments</li>
 <li>Coordinates work activities among departments</li>
 <li>Conducts orientation training and in-service training to explain policies, work procedures and to demonstrate proper use and maintenance of equipment</li>
 <li>Inventories stock to ensure adequate supplies</li>
 <li>Evaluates records to forecast department personnel requirements</li>
 <li>Makes recommendations to improve service and ensure more efficient operation</li>
 <li>Prepares reports concerning room occupancy, payroll, and department expenses</li>
 <li>Performs cleaning duties in cases of emergency or staff shortage</li>
 <li>Attends staff meetings to discuss company policies and guest/owner complaints</li>
 <li>Issues supplies, room keys, equipment to staff</li>
 <li>AdvisesHospitality-Front Office of rooms ready for occupancy</li>
 <li>Records data regarding work assignments, personnel actions, timesheets, etc. and submits to HR</li>
 <li>Recruits, hires, and trains staff</li>
 <li>All other duties as requested</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Minimum of two (2) years of experience in a management/supervisory role, preferably in a resort/hotel atmosphere</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Ability to multi-task and manage time</li>
 <li>Attention to detail</li>
 <li>Ability to communicate effectively both written and orally</li>
 <li>Proficient knowledge of OSHA guidelines and regulations</li>
 <li>Flexible schedule; ability to work evenings, weekends and holidays as well as on-call</li>
</ul>
Shift: Additional hours may be necessary to meet business needs
<ul>
 <li>Monday-Friday Day Shift</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Job Description - Non-Exempt
&nbsp;
Position Title: Housekeeping Supervisor
Reports To:&nbsp;Housekeeping Manager/General Manager
FLSA Status:&nbsp;Non-Exempt
&nbsp;
Purpose
The Housekeeping Supervisor maintains the highest cleaning standards for Resort property and unit interiors to ensure Owners and guests enjoy safe, clean, and attractive accommodations with friendly and attentive service.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Directs and performs all housekeeping duties from cleaning, dusting, vacuuming, linen replacement to laundry, and inventory management of housewares</li>
 <li>Performs or assists with cleaning duties as necessary</li>
 <li>Establishes an employee work schedule and plans daily work assignments</li>
 <li>Trains and coaches employee in laundry and housekeeping</li>
 <li>Checks equipment to ensure that it is in working order</li>
 <li>Cooperates with the housekeeping staff and other departments to provide quality service to all Owners and guests</li>
 <li>Controls lost and found articles</li>
 <li>Inspects and evaluates the physical condition of facilities to determine the type of work needed</li>
 <li>Maintains cleanliness and organization of the storage area</li>
 <li>Orders cleaning materials and maintains a budget</li>
 <li>Responds quickly to requests from guests and other departments</li>
 <li>Inspects units daily</li>
 <li>Follows all company policies and procedures</li>
 <li>Practices safe working conditions under the Occupational Safety and Health Administration guidelines, including Bloodborne Pathogens</li>
 <li>Develops and maintains positive working relationships within the team</li>
 <li>Counsels and disciplines employees</li>
 <li>All other duties as assigned</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>Minimum high school diploma or equivalent</li>
 <li>Minimum of two years of experience as a housekeeping supervisor</li>
 <li>Demonstrable leadership skills</li>
 <li>Flexibility needed for scheduling purposes</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>High energy with a passion for housekeeping and cleanliness</li>
 <li>Attention to detail</li>
 <li>Ability to communicate both verbally and written</li>
 <li>Must have a flexible schedule; must be available weekends and holidays</li>
 <li>Ability to multi-task and handle the cleaning of units at a fast pace with accuracy</li>
 <li>Driven to improve the quality of work</li>
 <li>Ability to maintain professional conduct at all times</li>
</ul>
Shift: Additional hours may be necessary to accommodate business needs
<ul>
 <li>Regular Hours, On-Call, and Weekend</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Housekeeping Supervisor

Purpose
The Housekeeping Supervisor maintains the highest cleaning standards for Resort property and unit interiors to ensure Owners and guests enjoy safe, clean, and attractive accommodations with friendly and attentive service.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Directs and performs all housekeeping duties from cleaning, dusting, vacuuming, linen replacement to laundry, and inventory management of housewares</li>
 <li>Performs or assists with cleaning duties as necessary</li>
 <li>Establishes an employee work schedule and plans daily work assignments</li>
 <li>Trains and coaches employee in laundry and housekeeping</li>
 <li>Checks equipment to ensure that it is in working order</li>
 <li>Cooperates with the housekeeping staff and other departments to provide quality service to all Owners and guests</li>
 <li>Controls lost and found articles</li>
 <li>Inspects and evaluates the physical condition of facilities to determine the type of work needed</li>
 <li>Maintains cleanliness and organization of the storage area</li>
 <li>Orders cleaning materials and maintains a budget</li>
 <li>Responds quickly to requests from guests and other departments</li>
 <li>Inspects units daily</li>
 <li>Follows all company policies and procedures</li>
 <li>Practices safe working conditions under the Occupational Safety and Health Administration guidelines, including Bloodborne Pathogens</li>
 <li>Develops and maintains positive working relationships within the team</li>
 <li>Counsels and disciplines employees</li>
 <li>All other duties as assigned</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>Minimum high school diploma or equivalent</li>
 <li>Minimum of two years of experience as a housekeeping supervisor</li>
 <li>Demonstrable leadership skills</li>
 <li>Flexibility needed for scheduling purposes</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>High energy with a passion for housekeeping and cleanliness</li>
 <li>Attention to detail</li>
 <li>Ability to communicate both verbally and written</li>
 <li>Must have a flexible schedule; must be available weekends and holidays</li>
 <li>Ability to multi-task and handle the cleaning of units at a fast pace with accuracy</li>
 <li>Driven to improve the quality of work</li>
 <li>Ability to maintain professional conduct at all times</li>
</ul>
Shift: Additional hours may be necessary to accommodate business needs
<ul>
 <li>flexible schedule; must be available weekends and holidays</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Purpose
The Housekeeping Supervisor maintains the highest cleaning standards for Resort property and unit interiors to ensure Owners and guests enjoy safe, clean, and attractive accommodations with friendly and attentive service.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Directs and performs all housekeeping duties from cleaning, dusting, vacuuming, linen replacement to laundry, and inventory management of housewares</li>
 <li>Performs or assists with cleaning duties as necessary</li>
 <li>Establishes an employee work schedule and plans daily work assignments</li>
 <li>Trains and coaches employee in laundry and housekeeping</li>
 <li>Checks equipment to ensure that it is in working order</li>
 <li>Cooperates with the housekeeping staff and other departments to provide quality service to all Owners and guests</li>
 <li>Controls lost and found articles</li>
 <li>Inspects and evaluates the physical condition of facilities to determine the type of work needed</li>
 <li>Maintains cleanliness and organization of the storage area</li>
 <li>Orders cleaning materials and maintains a budget</li>
 <li>Responds quickly to requests from guests and other departments</li>
 <li>Inspects units daily</li>
 <li>Follows all company policies and procedures</li>
 <li>Practices safe working conditions under the Occupational Safety and Health Administration guidelines, including Bloodborne Pathogens</li>
 <li>Develops and maintains positive working relationships within the team</li>
 <li>Counsels and disciplines employees</li>
 <li>All other duties as assigned</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>Minimum high school diploma or equivalent</li>
 <li>Minimum of two years of experience as a housekeeping supervisor</li>
 <li>Demonstrable leadership skills</li>
 <li>Flexibility needed for scheduling purposes</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>High energy with a passion for housekeeping and cleanliness</li>
 <li>Attention to detail</li>
 <li>Ability to communicate both verbally and written</li>
 <li>Must have a flexible schedule; must be available weekends and holidays</li>
 <li>Ability to multi-task and handle the cleaning of units at a fast pace with accuracy</li>
 <li>Driven to improve the quality of work</li>
 <li>Ability to maintain professional conduct at all times</li>
</ul>
Shift: Additional hours may be necessary to accommodate business needs
<ul>
 <li>Regular Hours, On-Call, and Weekend</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Purpose
The Housekeeping Supervisor maintains the highest cleaning standards for Resort property and unit interiors to ensure Owners and guests enjoy safe, clean, and attractive accommodations with friendly and attentive service.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Directs and performs all housekeeping duties from cleaning, dusting, vacuuming, linen replacement to laundry, and inventory management of housewares</li>
 <li>Performs or assists with cleaning duties as necessary</li>
 <li>Establishes an employee work schedule and plans daily work assignments</li>
 <li>Trains and coaches employee in laundry and housekeeping</li>
 <li>Checks equipment to ensure that it is in working order</li>
 <li>Cooperates with the housekeeping staff and other departments to provide quality service to all Owners and guests</li>
 <li>Controls lost and found articles</li>
 <li>Inspects and evaluates the physical condition of facilities to determine the type of work needed</li>
 <li>Maintains cleanliness and organization of the storage area</li>
 <li>Orders cleaning materials and maintains a budget</li>
 <li>Responds quickly to requests from guests and other departments</li>
 <li>Inspects units daily</li>
 <li>Follows all company policies and procedures</li>
 <li>Practices safe working conditions under the Occupational Safety and Health Administration guidelines, including Bloodborne Pathogens</li>
 <li>Develops and maintains positive working relationships within the team</li>
 <li>Counsels and disciplines employees</li>
 <li>All other duties as assigned</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>Minimum high school diploma or equivalent</li>
 <li>Minimum of two years of experience as a housekeeping supervisor</li>
 <li>Demonstrable leadership skills</li>
 <li>Flexibility needed for scheduling purposes</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>High energy with a passion for housekeeping and cleanliness</li>
 <li>Attention to detail</li>
 <li>Ability to communicate both verbally and written</li>
 <li>Must have a flexible schedule; must be available weekends and holidays</li>
 <li>Ability to multi-task and handle the cleaning of units at a fast pace with accuracy</li>
 <li>Driven to improve the quality of work</li>
 <li>Ability to maintain professional conduct at all times</li>
</ul>
Shift: Additional hours may be necessary to accommodate business needs
<ul>
 <li>days, night, weekdays and weekends</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Job Title:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Houseperson
&nbsp;
Position Reports To:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Operations Manager
&nbsp;
&nbsp;
Job Summary:
Responsible for stripping vacant units of used linens and removal of the trash. Assist in Quality Control.
&nbsp;
Essential DAILY Duties and Responsibilities:
<ol>
 <li>Strips all dirty linen from the units.</li>
 <li>Collect soiled linen for laundry and restock clean linen.</li>
 <li>Maintains a safe working environment by complying with procedures, rules, and regulations.&nbsp; Reports maintenance problems to supervisor.</li>
 <li>Cleans and organizes laundry room.</li>
 <li>Performs duties in other areas of the resort as assigned.</li>
 <li>Always conducts themselves in a professional manner.</li>
 <li>Follow all rules and regulations set forth in the latest Employee Handbook.</li>
 <li>Works weekends and holidays as needed.</li>
 <li>Participate in all required health and safety meetings/classes</li>
</ol>
&nbsp;
&nbsp;
PERSONAL CHARACTERISTICS:&nbsp; 
High energy level, comfortable performing multifaceted projects in conjunction with normal activities.&nbsp; Must be well organized.&nbsp; Advocates team support.&nbsp; Ability to get along with diverse personalities – tactful, mature, and responsible. Has the ability to deal tactfully and professionally with owners, guests, board members, and the public.&nbsp; 
&nbsp;
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.&nbsp; While performing the duties of this job, the employee is regularly required to stand, use hands, talk, hear, taste and smell.&nbsp; The employee is frequently required to stand and reach with hands and arms.&nbsp; The employee is occasionally required to walk, sit, stoop, kneel, climb or balance, crouch, or crawl.&nbsp; Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
&nbsp;
WORK ENVIRONMENT: 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.&nbsp; While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles such as whiteouts, printer cartridge powder, cleaning detergents and supplies, gasoline and car fumes, microwaves from a microwave oven, and the risk of radiation.&nbsp; The work environment is typical for the job performed with a moderate noise level.&nbsp; This noise level is created by light foot traffic, vacuums, laundry machines, and office equipment noise such as computers, printers, calculators, phones, etc.
&nbsp;
Qualifications:
<ul>
 <li>Individuals must be able to perform each essential duty satisfactorily.&nbsp; Up to one month of related experience or training is required.</li>
 <li>Ability to read (in English) a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers.</li>
 <li>Ability to understand and speak Basic English sentences.</li>
 <li>Ability to apply common sense understanding to carry out simple one- or two-step instructions.&nbsp; Ability to deal with standardized situations with only occasional or no variables.</li>
 <li>Ability to perform physical tasks in a responsible manner.</li>
 <li>Ability to take direction from Housekeeping Supervisor and General Manager.</li>
</ul>

Houseperson

SALARY: Starting at $16 + Bonus Incentives
<ul>
 <li>Our top agents are earing around&nbsp;$50,000/year</li>
</ul>
SCHEDULE:&nbsp;Full Time opportunities
<ul>
 <li>Flexible Schedule</li>
 <li>Multiple Shift Options</li>
</ul>
What Capital Vacations can offer YOU:
<ul>
 <li>Great hourly pay and opportunity for professional GROWTH</li>
 <li>Year-round work at a company with a NATIONAL presence!</li>
 <li>Medical, Dental, and Vision Insurance options</li>
 <li>401(K) contribution after 90 days</li>
 <li>Paid Life insurance, short-term and long-term disability, and MORE</li>
 <li>Flexible Spending Account</li>
 <li>Paid Time Off &amp; Holidays</li>
 <li>Discounted vacation stays</li>
</ul>
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Assisting owners with questions about their Club &amp; Legacy ownership&nbsp;</li>
 <li>Must be able to work a variable shift and flexible hours and days</li>
 <li>Role may be facilitated via engagement through phone, email, outbound and chat channels as&nbsp;business needs require&nbsp;</li>
 <li>Completing or assisting owners with making reservations- troubleshooting and converting calls to reservations</li>
 <li>Insures accounts are not delinquent in Maintenance Fees or Loan payments prior to booking new or&nbsp;revised reservations&nbsp;</li>
 <li>Strong selling skills, able to book events, tours and sell an array of products and services</li>
 <li>Processes maintenance fee and loan payments</li>
 <li>Contributes to the revenue of the business through various ancillary revenue sales (ie Renting points,&nbsp;selling Capital Protection Plans and more)&nbsp;</li>
 <li>Facilitate and accept incoming/outgoing, Cat, Email and Text phone calls and return phone calls&nbsp;</li>
 <li>Maintain and meet/exceed defined agent level performance goals and contribute to the achievement of department goals&nbsp;</li>
 <li>Expected to be a role model for Capital Vacations Core Values, always act professional, and be a&nbsp;strong Team Player&nbsp;</li>
 <li>Agents must type at least 30 words per minute&nbsp;</li>
 <li>Daily adherence is expected at 85% minimum</li>
 <li>Agents must be able to multitask throughout their shift seamlessly</li>
 <li>Flexible in work schedule with Saturday shift as rotated&nbsp;</li>
 <li>Must maintain an 85% Quality Assurance score per month&nbsp;</li>
 <li>Must convert 15% of calls to reservations at a minimum&nbsp;</li>
 <li>Confident and comfortable working in a Pay for a Performance role&nbsp;</li>
 <li>All Universal Specialists must service all Club and Legacy Products &amp; Services and pass a comprehensive Assessment</li>
</ul>
General Statement&nbsp;-&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School diploma, some college preferred</li>
 <li>High level proficiency with Microsoft Office applications, High proficiency in MS Excel required</li>
 <li>Hotel/timeshare experience a plus</li>
 <li>A strategic mindset to problem solving and craft win/win solutions.</li>
 <li>Knowledge Timeshare Ware is a plus</li>
 <li>Previous experience using Salesforce.com is a plus</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Ability to work both in a team and independently</li>
 <li>Excellent organization and ability to multi-task required to handle multiple priorities</li>
 <li>Very detailed oriented and accuracy is a must</li>
 <li>Technically savvy ~ able to quickly pick up and maneuver through several different systems</li>
 <li>Ability to work in a fast pace office environment</li>
 <li>Excellent communication skills</li>
 <li>Bilingual a plus</li>
 <li>Comfortable in Selling all products and Services</li>
 <li>Ability to work with a high level of professionalism at all times</li>
</ul>

In- Office Call Center Agent 

This position is paid on net tours not penetration rates! Pay out up to $333 per tour!&nbsp;
The In-House Marketing Agent provides information and an opportunity for guests, owners or members staying on property, to receive an owner update of Capital Vacations properties and sales presentation.
Principal Duties and Responsibilities
<ul>
 <li>Generates customer excitement regarding our product</li>
 <li>Invites Owners to attend an Owners’ Update</li>
 <li>Invites Non-Owners to attend a sales presentation for Capital Vacations</li>
 <li>Assists guests and Owners with on-site and off-site needs</li>
 <li>Provides guests and Owners with a smooth, friendly, efficient check-inexperience</li>
 <li>Understands qualifications and company policies and procedures</li>
 <li>Maintains up-to-date knowledge of the content of local shows, attractions, and locations</li>
 <li>Complete all necessary paperwork and reports accurately, completely and legibly</li>
 <li>Responsibly handles cash</li>
 <li>Maintains production at or above minimum performance standards</li>
 <li>Answers telephones-inbound and outbound calling</li>
 <li>All other duties as assigned</li>
</ul>
General Statement&nbsp;-&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>OPC or In-House experience preferred</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Excellent customer service skills</li>
 <li>Must be highly motivated with a positive attitude. Must be able to use Microsoft Office and have knowledge of computer basics</li>
 <li>Attention to detail and organization skills</li>
 <li>Basic math skills</li>
 <li>Excellent verbal and written communication skills</li>
 <li>Sales knowledge</li>
 <li>Positive attitude and willingness to help others</li>
 <li>Flexible schedule–nights, weekends and holidays are required</li>
</ul>
Shift:&nbsp;Additional hours may be necessary to meet goals or cover shifts
<ul>
 <li>Regular Hours&nbsp;and Weekend</li>
</ul>
Travel:&nbsp;
<ul>
 <li>Up to 25%</li>
</ul>

In-House Marketing Agent

Purpose
The In-House Marketing Agent provides information and opportunities for qualifying couples and individual(s) to attend a presentation about Capital Vacations.
Principal Duties and Responsibilities
<ul>
 <li>Serves as the first point of contact for Capital Vacations Sales Experience</li>
 <li>Greets, presents, and incentivizes potential clients to attend a sales presentation at Capital Vacations</li>
 <li>Must be welcoming and provide a professional first impression of Capital Vacations while pre-qualifying potential customers</li>
 <li>Maintains an accurate record and customer logs</li>
 <li>Responsible for the collection and delivery of any deposits received from the guests</li>
 <li>Responsible for maintaining production at or above minimum performance standards</li>
</ul>
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>1 to 3 years of sales or marketing experience is preferred, not required</li>
 <li>Ability to maintain production standards</li>
 <li>Ability to overcome objections</li>
 <li>Must be energetic and outgoing</li>
</ul>
Shift:&nbsp;
<ul>
 <li>Regular Hours</li>
</ul>

Purpose
The In-House Marketing Agent provides information and opportunities for qualifying couples and individual(s) to attend a presentation about Capital Vacations.
Principal Duties and Responsibilities
<ul>
 <li>Serves as the first point of contact for Capital Vacations Sales Experience</li>
 <li>Greets, presents, and incentivizes potential clients to attend a sales presentation at Capital Vacations</li>
 <li>Must be welcoming and provide a professional first impression of Capital Vacations while pre-qualifying potential customers</li>
 <li>Maintains an accurate record and customer logs</li>
 <li>Responsible for the collection and delivery of any deposits received from the guests</li>
 <li>Responsible for maintaining production at or above minimum performance standards</li>
</ul>
General Statement&nbsp;-&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>1 to 3 years of sales or marketing experience is preferred, not required</li>
 <li>Ability to maintain production standards</li>
 <li>Ability to overcome objections</li>
 <li>Must be energetic and outgoing</li>
</ul>
Shift: Flexible
<ul>
 <li>Regular Hours</li>
</ul>
Travel:&nbsp;Must be able to commute to different locations
<ul>
 <li>25% to 50%</li>
</ul>

In-House Marketing Agent ($500 Sign on Bonus)

Purpose
The In-House Sales Associate speaks with and leads guests on a tour of model units to either convert guests into Vacation Club Owners or upgrade existing Owners’ Club memberships.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Present and inform the guest of the benefits of vacation ownership with Capital Vacations, LLC.</li>
 <li>Complete property tours of the condos and discuss guest needs</li>
 <li>Call Manager to present financial options for potential ownership with Capital Vacations, LLC.</li>
 <li>All other duties as assigned</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, and ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Two years of experience in resort sales preferred</li>
 <li>Maintain $2,500 VPG</li>
 <li>Maintain a 10% closing, measured by monthly sales reports</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Maintain a high level of professionalism</li>
 <li>Excellent customer service skills</li>
 <li>Excellent written and verbal communication skills</li>
 <li>Flexible schedule</li>
 <li>Ability to travel –Road Shows</li>
</ul>
Shift: Weekends and holidays are required
<ul>
 <li>Regular Hours and Weekend</li>
</ul>
Travel:&nbsp;Must be able to attend roadshows
<ul>
 <li>Up to 25%</li>
</ul>

In-House Sales Associate

TOP LEVEL IS AT $250K AND MAX OUT AT 18%!!!&nbsp;
BEST COMPENSATION PLAN IN THE INDUSTRY!&nbsp;
The In-House Sales Representative speaks with and leads guests on a tour of model units with the intention of either converting guests into Vacation Club Owners or upgrading existing Owners’ Club memberships.
Principal Duties and Responsibilities
<ul>
 <li>Present and inform the guest on the benefits of vacation ownership with Capital Vacations, LLC.</li>
 <li>Complete property tours of the condos and discuss guest needs</li>
 <li>Call Manager to present financial options for potential ownership with Capital Vacations, LLC.</li>
 <li>All other duties as assigned</li>
</ul>
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Two years of experience in resort sales preferred</li>
 <li>Maintain $2,500 VPG</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Maintain a high level of professionalism</li>
 <li>Excellent customer service skills</li>
 <li>Excellent written and verbal communication skills</li>
 <li>Flexible schedule</li>
 <li>Ability to travel –Road Shows</li>
</ul>
Shift:&nbsp;Weekends and holidays are required
<ul>
 <li>Regular Hours and Weekend</li>
</ul>
Travel:&nbsp;Must be able to attend roadshows
<ul>
 <li>Up to 25%</li>
</ul>

In-House Sales Executive

In-House Sales Manager

Purpose
The In-House Sales Representative speaks with and leads guests on a tour of model units with the intention of either converting guests into Vacation Club Owners or upgrading existing Owners’ Club memberships.
Principal Duties and Responsibilities
<ul>
 <li>Present and inform the guest on the benefits of vacation ownership with Capital Vacations, LLC.</li>
 <li>Complete property tours of the condos and discuss guest needs</li>
 <li>Call Manager to present financial options for potential ownership with Capital Vacations, LLC.</li>
 <li>All other duties as assigned</li>
</ul>
General Statement&nbsp;-&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>High School Diploma/GED</li>
 <li>Two years of experience in resort sales preferred</li>
 <li>Maintain $2,500 VPG</li>
 <li>Maintain a 10% closing, measured by monthly sales reports</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>Maintain a high level of professionalism</li>
 <li>Excellent customer service skills</li>
 <li>Excellent written and verbal communication skills</li>
 <li>Flexible schedule</li>
 <li>Ability to travel –Road Shows</li>
</ul>
Shift: Weekends and holidays are required
<ul>
 <li>Regular Hours and Weekend</li>
</ul>
Travel:&nbsp;Must be able to attend roadshows
<ul>
 <li>Up to 25%</li>
</ul>

In-House Sales Representative

Inbound Receptionist&nbsp;&nbsp;Schedule: Monday–Friday, 9 am – 5 pm
Starting Pay :&nbsp; $13.76 plus full benefits after 60 days and amazing employee perks!
Capital Vacations is immediately hiring for the position of Inbound Receptionist in our Springfield, MO Call Center. As the fastest-growing company in the vacation ownership industry, we are looking for ambitious employees ready to perform on Day One.
As the first point of contact for our vacation owners, the Inbound Receptionist plays a vital role in communicating with customers and routing each call to the appropriate department. We are on the lookout for employees who can communicate positively and effectively with timeshare owners and who are comfortable answering calls on a multi-line telephone.
Qualifications:
Qualified applicants should possess the following skills, knowledge, and experience:
<ul>
 <li>Capable of handling a multi-line phone with all lines full</li>
 <li>Friendly, upbeat attitude&nbsp;at all times</li>
 <li>Customer service experience</li>
 <li>Excellent verbal communication skills</li>
 <li>Fast learner</li>
 <li>Must be at least 18 yrs old to apply</li>
 <li>Medical/Legal Receptionist experience preferred</li>
</ul>
&nbsp;
Job Type: Full-time

INBOUND Receptionist - Activations Department

Provide administrative support to a department and/or Manager. Project a professional company image through in-person and phone interaction. Provide tech support as needed with workflow.
Principal Duties:
<ul>
 <li>Handle escalated computer, network, printer, IP phone and Industry software issues</li>
 <li>Help build, install and maintain computer systems throughout the company</li>
 <li>Trouble shoot hardware and software issues as they arise</li>
 <li>Help deploy and maintain printers throughout the company</li>
 <li>And all other duties assigned</li>
</ul>
Responsibilities:
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; To ensure that all company computer and phone systems are operational. Remain&nbsp;up to date&nbsp;on current developments and trends in the field of computing. Document activities and inventory. Help with helpdesk line as needed. Ability to provide on-site support to satellite locations is required. Assist and develop techs as needed. Ensure technical support for entire department is delivered with competence and excellent customer service and prioritized appropriately. Must fulfill all other duties as assigned.
&nbsp;
Job Requirements
Education, Essential Training / Certifications and Experience:
<ul>
 <li>Recommend Bachelor’s degree in IT field or 4-years of experience in the field</li>
</ul>
Skills, Knowledge and Abilities:&nbsp;&nbsp;
<ul>
 <li>Good communication skills</li>
 <li>In depth knowledge of windows operating systems and Linux</li>
 <li>Able to acquire skills for other adopted environments as needed</li>
 <li>Dedicated professional with reasoning skills</li>
 <li>Good moral characteristics</li>
 <li>Excellent customer service</li>
</ul>

IT Level II Technician

Purpose
The Laundry Assistant maintains a high level of housekeeping cleanliness in assigned areas while providing outstanding customer service for owners and guests.
&nbsp;
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Reports for duty on time and in uniform</li>
 <li>Operates washers and dryers, loading and unloading, cleaning filters as necessary</li>
 <li>Sorts linens that are heavily soiled, unable to be cleaned and unsuitable for use to be utilized as cleaning rags, and records totals of all soiled linens</li>
 <li>Folds all linens and stores by category in neat stacks</li>
 <li>Reports any malfunctions to supervisor</li>
 <li>Maintains cleanliness and organization of storage area at all times</li>
 <li>Records monthly linen inventory</li>
 <li>Advises supervisor of linen shortages, detergent, and categories that need purchasing</li>
 <li>Organizes the allocation of linens to each room attendant</li>
 <li>Keeps1st-floor closet stocked</li>
 <li>Assists with housekeeping duties when needed as follows:</li>
 <li>Cleans guest rooms, lobby, and corridors</li>
 <li>Cleans service and vending areas</li>
 <li>Collects trash throughout the property</li>
 <li>Cleans restrooms generally and replenishes supplies</li>
 <li>Assists team members as needed and helps cover shifts and clean rooms when needed</li>
 <li>Performs outdoor maintenance work as directed</li>
 <li>Participates in special cleaning projects as directed</li>
 <li>All other duties as assigned by management</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
&nbsp;
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>Prior laundry or housekeeping experience a plus</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>High energy with a passion for housekeeping cleanliness</li>
 <li>Attention to detail</li>
 <li>Must have a flexible schedule and be available weekends and holidays</li>
 <li>Ability to multi-task and handle the cleaning of units at a fast pace with accuracy promptly</li>
 <li>Driven to constantly improve quality of work</li>
 <li>Ability to work with minimal supervision</li>
 <li>Ability to maintain professional conduct at all times</li>
</ul>
Shift: Additional hours may be required to meet deadlines and cover shifts
<ul>
 <li>Weekends Mandatory&nbsp;</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>

Laundry Attendant

Purpose
The Laundry Assistant maintains a high level of housekeeping cleanliness in assigned areas while providing outstanding customer service for owners and guests.
Principal Duties and Responsibilities
<ul>
 <li>Responsibilities listed may not apply to all locations</li>
 <li>Reports for duty on time and in uniform</li>
 <li>Operates washers and dryers, loading and unloading, cleaning filters as necessary</li>
 <li>Sorts linens that are heavily soiled, unable to be cleaned and unsuitable for use to be utilized as cleaning rags, and records totals of all soiled linens</li>
 <li>Folds all linens and stores by category in neat stacks</li>
 <li>Reports any malfunctions to supervisor</li>
 <li>Maintains cleanliness and organization of storage area at all times</li>
 <li>Records monthly linen inventory</li>
 <li>Advises supervisor of linen shortages, detergent, and categories that need purchasing</li>
 <li>Organizes the allocation of linens to each room attendant</li>
 <li>Keeps1st-floor closet stocked</li>
 <li>Assists with housekeeping duties when needed as follows:</li>
 <li>Cleans guest rooms, lobby, and corridors</li>
 <li>Cleans service and vending areas</li>
 <li>Collects trash throughout the property</li>
 <li>Cleans restrooms generally and replenishes supplies</li>
 <li>Assists team members as needed and helps cover shifts and clean rooms when needed</li>
 <li>Performs outdoor maintenance work as directed</li>
 <li>Participates in special cleaning projects as directed</li>
 <li>All other duties as assigned by management</li>
</ul>
General Statement -&nbsp;Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Job Requirements
Education, Essential Training / Certifications, and Experience:
<ul>
 <li>Prior laundry or housekeeping experience a plus</li>
</ul>
Skills, Knowledge, and Abilities:
<ul>
 <li>High energy with a passion for housekeeping cleanliness</li>
 <li>Attention to detail</li>
 <li>Must have a flexible schedule and be available weekends and holidays</li>
 <li>Ability to multi-task and handle the cleaning of units at a fast pace with accuracy promptly</li>
 <li>Driven to constantly improve quality of work</li>
 <li>Ability to work with minimal supervision</li>
 <li>Ability to maintain professional conduct at all times</li>
</ul>
Shift: Additional hours may be required to meet deadlines and cover shifts
<ul>
 <li>Regular Hours, weekends and holidays</li>
</ul>
Travel:&nbsp;
<ul>
 <li>None</li>
</ul>