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Hospitality Supervisor   Islamorada Florida

What You'll Do

Supervise the daily operations of the front desk, rooms control, and PBX while maintaining positive working relationships with all other departments. 

Responsibilities
  • Responsibilities listed may not apply to all locations 

  • Support the vision and goals of the General Manager and assist in creating and implementing new service initiatives 

  • Be a hands-on leader and be a visible front office team member - leading by example 

  • Monitor departmental service levels and act accordingly 

  • Identify areas of opportunity to improve processes and procedures to elevate the overall guest experience 

  • Responsible for internal audits to ensure compliance with corporate SOP’s and QA standards 

  • Responsible for staff development  

  • Serve as Manager on Duty as needed, making decisions based on the business requirements 

  • Should be able to work all shifts as need dictates 

  • Responsible for other duties as set forth by the Resort Manager, including but not limited to training, scheduling, coaching, and counseling, disciplinary action, conducting meetings, completing monthly reporting, assist in inventory management, and leading the front office staff. 

  • Work front desk as needed. Checking in/out, answering phones and handling guest comments and concerns 

  • Assist in the management of the resorts room matrix, discrepant reservations, and maintaining inventory 

  • Monitor front desk controls, cash drawers, change given, and key inventories 

  • Provide follow up of maintenance/ housekeeping requests 

  • Ability to step into any role as necessary 

  • Ensure the satisfaction of all guests by responding to guests needs, leading other Team Members in handling guest’s concerns 

  • All other duties as requested 

Benefits, Compensation, Training
  • Dynamic paid training and company comprehensive medical, vision and dental coverage, as well as life and long term/short term disability
  • Company awards/prizes and incentive trips
  • Employee lodging discounts
Qualifications
  • High School Diploma/GED 

  • Minimum 3 years of supervisory/management experience in hotel/resort operations, preferably in vacation ownership