Coronavirus Situation
Updated: 3/30/2020 at 8:53 AM Updated information about how Coronavirus could affect your travel plans and Capital Vacations' commitment to ensure guest and employee safety.

DETAILS
<< Back To Careers

Administrative Associate   Branson, MO

What You'll Do

The Administrative Associate is responsible for interacting with Capital Vacations guests and owners via the phone or in-person to gain or provide information in response to inquiries or requests with the ability to ensure an enjoyable customer service experience.  Check-in guests and owners in for their presentations and back up for gifting and welcome center.

Responsibilities
  • Greet and check-in guest  

  • Resolve customer complaints and ensure the smooth operation of the Guest Services Department 

  • Pre-Arrival call to all mini-vac packages 

  • Prepare tour flow, print gifting 

  • Run and prepare reports- opening and closing 

  • Complete 6-week projections and In-House reports as requested 

  • Communicate all pertinent and required information/reports to DOS, DOM, MOM, TO, etc.  

  • Answer phones 

  • Make reservations  

  • Prepare and run daily gifting inventory audit 

  • Backup for gifting, welcome center, and contracts departments 

  • Call no shows and reschedule 

  • Any additional duties as required 

Benefits, Compensation, Training
  • Dynamic paid training and company comprehensive medical, vision and dental coverage, as well as life and long term/short term disability
  • Weekly base + commissions and bonuses
  • Company awards/prizes and incentive trips
  • Employee lodging discounts
Qualifications
  • High School Diploma/GED 

  • Prior Front Desk/Customer Service experience in a resort or hotel environment