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Updated: 3/30/2020 at 8:53 AM Updated information about how Coronavirus could affect your travel plans and Capital Vacations' commitment to ensure guest and employee safety.

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Guest Services Representative   Royal Dunes, Hilton Head SC

What You'll Do

The Guest Services Associate is responsible for interacting with Capital Vacations guests and owners via the phone or in-person to gain or provide information in response to inquiries or requests with the ability to ensure an enjoyable customer service experience.  Check-in guests and owners in for their presentations and back up for gifting and welcome center.  

Responsibilities
  • Greet and check-in guest  

  • Resolve customer complaints and ensure the smooth operation of the Guest Services Department 

  • Pre-Arrival call to all mini-vac packages 

  • Prepare tour flow, print gifting 

  • Run and prepare reports- opening and closing 

  • Complete 6-week projections and In-House reports as requested 

  • Communicate all pertinent and required information/reports to DOS, DOM, MOM, TO, etc.  

  • Answer phones 

  • Make reservations  

  • Prepare and run daily gifting inventory audit 

  • Backup for gifting, welcome center, and contracts departments 

  • Call no shows and reschedule 

  • Any additional duties as required 

Benefits, Compensation, Training
  • Capital Vacations is an equal opportunity employer with;

  • Competitive base salary.
  • Complimentary Life Insurance and Long-Term Disability.
  • Medical, Dental, Vision, Voluntary Life, Disability, and Aflac Insurance.
  • 401(k) Retirement Plan.
  • Paid Time Off & Paid Holidays.
  • Discounted condo stays.
  • If you desire to use your skills and experience in an environment where you can make a difference, we invite you to explore this extraordinary opportunity to join our TEAM!

Qualifications
  • High School Diploma/GED 

  • Prior Front Desk/Customer Service experience in a resort or hotel environment