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Quality Assurance   Pigeon Forge, TN

What You'll Do

Continue the sales process with an intent to maintain the integrity of the Capital product. Verify the accuracy of an owner and purchase information with the owner while explaining the contract paperwork ethically and assuring the new owner leaves with a feeling of satisfaction and confidence in their purchase. Maintain proper sales procedures while decreasing the rescission rate of the resort. 

Responsibilities
  • Customer Service to Capital owners during the closings and before and after the cancellation period of any purchase. Assure that our newest owner leaves with the confidence in their purchase
  • Assist with Contracts processes and other functions in the office as needed or requested
  • Verify all documents for accuracy; check contracts for errors and omissions.
  • Prepare all contract files for funding as well as scanning them into Smart Search
  • Adherence to regulation and company policies/procedures concerning the Timeshare closing process.
  • Handle misrepresentation concerns and client disputes, reporting as necessary, report escalate items to Upper Management as appropriate.
  • Make recommendations/assist onsite Sales Management Team regarding corrective counseling, training, up to termination for misrepresentations
  • Authorized to protect the company from misrepresentations
  • Must close a “Reasonable Percentage” (within 10% of the average number of closings of other Quality Assurance Representatives at the same site/department) of closings occurring each month
  • Download each closing, label and appropriately filed within the required timeframe to qualify for Monthly Tier bonus as outlined on the Quality Assurance Compensation Plan.
  • Download QA recordings, labeling and file appropriately within 24 hours for closing at the site level, and 72 hours for closing on a roadshow. Labeling and saving the files must follow correct procedures. One missing recording is below the Minimum Performance Standards
  • Maintain a low net cancellation rate while maintaining the integrity of Capital Vacations ownership. Net cancellation percentage of 15% or higher is below the Minimum Performance Standards.
  • One or more contract(s) placed on suspense in a monthly period is below the Minimum Performance Standards.
  • Handle cancellations by phone or walk-in; work to retain them as owners and, if unsuccessful, then complete necessary documents according to cancellation procedure.
  • Keep administrative assignments completed in an orderly and timely fashion
  • Maintain a productive working environment
  • All other duties as requested
Benefits, Compensation, Training
  • Dynamic paid training and company comprehensive medical, vision and dental coverage, as well as life and long term/short term disability
  • Weekly base + commissions and bonuses
  • Company awards/prizes and incentive trips
  • Employee lodging discounts
Qualifications
  • High school diploma/ GED: or one to three years related experience and training; or equivalent combination of education and experience.  
  • Sales experience within the timeshare industry 
  • Possess and maintain Notary