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Hospitality Specialist - Front Office   Schooner Beach & Racquet Club, Myrtle Beach, SC

What You'll Do

The Hospitality Specialist represents the first point of contact with our guests and handles all stages of their stay.

Responsibilities
  • Responsibilities listed may not apply to all locations
  • Responsible for the efficient and courteous operation of the front desk.
  • Responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges.
  • Answers and transfers call from the switchboard using proper telephone etiquette.
  • Answer guest questions about local restaurants and attractions.
  • Make courtesy calls and follow up calls to all guests’ issues.
  • Send confirmation letters to owners/guests.
  • Coordinate with all other departments to ensure a smooth response to guest’s requests.
  • Process all incoming revenue from all departments daily.
  • Open and close the credit card machines and cashier audit reports.
  • Balance out cash drawer, process advance deposits when making reservations and collect money and post the transactions from other departments.
  • Order office supplies as needed.
  • Prepare night audit daily.
  • Enter maintenance and service requests in SPI promptly.
  • Make reservations courteously and efficiently.
  • Make room moves and stay over requests for guests as needed to ensure guest satisfaction.
  • Run reports and correct errors before guest check-in.
  • Perform any other inventory management changes as directed by the supervisor or manager.
  • Prepare check-in packets for the upcoming week.
  • Make rental calls to notify owners whether their villa rented or not.
  • Respond to online reviews.
  • Reconcile rentals for the previous month.
  • Check online travel agents for rental inbounds.
  • Daily post office and banking run.
  • Block RCI points for unpaid accounts.
  • Manage RCI banking, membership changes, and cancellations.
  • All other duties as assigned by management
Benefits, Compensation, Training

We invite you to explore this extraordinary opportunity to join our TEAM!

Capital Vacations is an Equal Opportunity Employer

Qualifications

Education, Essential Training/Certifications, and Experience:

  • High School Diploma/GED
  • Experience from which comparable knowledge and abilities are acquired

Skills, Knowledge, and Abilities: 

  • Basic computer skills
  • Great attention to detail
  • Excellent Customer Service skills with the ability to work under pressure
  • Bilingual is a plus
  • Active listener with the ability to solve problems
  • Work with minimal supervision
  • Excellent verbal and written communication skills
  • Flexible schedule – Ability to work evenings, holidays and weekends are a must