JOB SUMMARY:        

Ensuring guest satisfaction from the moment a guest arrives at the resort until they check out. Provide directions to guests to local destinations. Maintain supplies for the front desk area. Answer general interest calls to the area.  Responsible for all Front Desk duties such as (but not limited to) check-in, check-out, PBX Operation, reservations, assisting with concierge duties, proper cash handling, and any and all reporting required as per shift checklist.  The Resort prides itself in the level of personalized service we provide.  Therefore, we expect our Front Desk Staff to maintain a high level of integrity and service and to always attend to our guests’ needs in a professional manner.

JOB EXPECTATIONS:

1.   Display a pleasant, professional, and guest-oriented attitude at all times.

2.   Have an understanding of what is expected of your resort and you as its representative.

3.   Arrive at your workplace in a timely manner.  Must be in uniform or professional dress.

4.   Comply with resort and department codes, policies, procedures, and regulations.

5.   Consider and understand guests/guestrooms security, privacy & comforts.

6.   Be willing to participate in team efforts and communicate with fellow employees.

7.   Know and be able to complete job-specific duties for the shift you are working.

8.   Communicate any uncompleted issues to the next shift departments as needed.

9.  Participate in all required health and safety meetings/classes.

General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.

QUALIFICATIONS:  

• Background checks will be completed as a condition of employment.

• Must be dependable and be able to work without constant supervision.

• Ability to learn quickly and work in a fast-paced position.

• Ability to apply common sense to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, or diagram form.

• Must possess outstanding Customer Service Skills.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.