Front Desk Supervisor – Full-time

Job Summary

This position is responsible for operations of the front desk, in accordance with Company standards for guest satisfaction, quality, teamwork, records, cash management, cleanliness, safety and security.

General Requirements

• Must display very good organization and time management skills. Computer recordkeeping and reporting experience a plus.
• Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.
• Must have sound judgment and discretion skills and work with little or no supervision.
• Must be able to consistently work under pressure and simultaneously prioritize multiple projects.
• Must be able to speak, read, write and understand English.
• Must have reliable transportation.
• Must be able to obtain valid, current, and non-probationary driver’s license if required to operate Resort vehicles. May on occasion drive employee transport vehicle.

Position Requirements

Work Objectives

• Interviewing and recommending individuals to General Manager or Assistant General Manager for hiring.
• Scheduling and training of Front Desk personnel, with approval from the General Manager or Assistant General Manager. Works weekends and holidays, or whenever assigned by General Manager or Assistant General Manager.
• Report to work according to approved schedule and be ready to work. Must be properly dressed and conduct themselves in a professional manner at all times.
• Coordinate shift coverage or work shifts when employees call in sick or are otherwise detained.
• Perform duties listed on front desk checklist for each shift, including shift opening and night audit / shift closing requirements.
• Oversight of the community center store, including inventory, cash register management, deposits, and financial reporting.
• Coordinate guest requests with housekeeping, maintenance and members of management.
• Protect Company assets by properly securing inventory, equipment, and supplies.
• Participate in all required health and safety meetings/classes.
• Follow all rules and regulations set forth in company policies, as requested by the General Manager or Assistant General Manager.
• Perform any other various duties that may be assigned by the General Manager, or Assistant General Manager.

Guest Satisfaction

• Perform creation of reservations, bonus time and deposit payments from owners and guests.
• Prepare for and complete guest check-ins and check-outs.
• Assist guests with reserving facility amenities, games, equipment, pool and recreation center logs, movie rentals, etc.
• Assist guests with purchases from the community store.
• Perform cash and credit card purchase transactions for guests.
• Announce presence and enter guest rooms in accordance with Company standards and procedures.
• Smile, acknowledge, and greet guests while in community center, guest rooms or any other area of the Resort.
• Respond to guest’s requests, follow-up with other departments, and communicate results with guests.

Teamwork

• Be available to work a flexible schedule, including some weekends and holidays.
• Assist other employees in various assignments, such as collecting/delivering guest requests, missing housekeeping items, pool area needs, etc.
• If operating the Resort vehicle, ensure safety at all times, and maintain good driving record.
• Make recommendations for improvements to General Manager and Assistant General Manager, as appropriate.

Safety and Security

• Report and store lost-and-found items in accordance with Resort procedures.
• Participate in random drug testing and driving record review when requested.
• Participate in health and safety trainings and team meetings when requested.

Job Type: Full-time

Pay: $21.00 per hour

Please email resume to: laura.guthrie@vriamericas.com