PT Hospitality Specialist-- Nautical Mile

Wells , ME, US

Nautical Mile

Front Desk

Looking for a professional individual to represent the first point of contact with our guest and handle all stages of their stay.


  • Responsible for the efficient and courteous operation of the front desk.

  • Responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges.

  • Answers and transfers call from the switchboard using proper telephone etiquette.

  • Answer guest questions about local restaurants and attractions.

  • Make courtesy calls and follow up calls to all guests’ issues.

  • Send confirmation letters to owners/guests.

  • Coordinate with all other departments to ensure a smooth response to guest’s requests.

  • Process all incoming revenue from all departments daily.

  • Open and close the credit card machines and cashier audit reports.

  • Balance out cash drawer, process advance deposits when making reservations and collect money and post the transactions from other departments.

  • Order office supplies as needed.

  • Prepare night audit daily.

  • Enter maintenance and service requests in SPI promptly.

  • Make reservations courteously and efficiently.

  • Make room moves and stay over requests for guests as needed to ensure guest satisfaction.

  • Run reports and correct errors before guest check-in.

  • Perform any other inventory management changes as directed by the supervisor or manager.

  • Prepare check-in packets for the upcoming week.

  • Make rental calls to notify owners whether their villa rented or not.

  • Respond to online reviews.

  • Reconcile rentals for the previous month.

  • Check online travel agents for rental inbound.

  • Daily post office and banking run.

  • Block RCI points for unpaid accounts.

  • Manage RCI banking, membership changes, and cancellations.

  • All other duties as assigned by management



  • High School Diploma/GED

  • Experience from which comparable knowledge and abilities are acquired

  • Basic computer skills

  • Great attention to detail

  • Excellent Customer Service skills with the ability to work under pressure

  • Bilingual is a plus

  • Active listener with the ability to solve problems

  • Work with minimal supervision

  • Excellent verbal and written communication skills

  • Flexible schedule – Ability to work evenings, holidays and weekends are a must

Recruit Position Schedule

  • Fri-Sat-Sun


Medical Insurance

Dental Insurance

Vision Insurance

Discounted Resort Stays

Paid Time Off

Life Insurance

Long-Term Disability

Professional Development

Competitive Compensation

Rapid Growth

Corporate Discounts