Owner Services -- Grand Crowne

Branson, MO, US

Grand Crowne

Front Desk

We’re looking for a friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once. The ideal candidate will have previous customer service experience in the hospitality industry and will understand the importance of creating an engaging environment to enhance the enjoyment and experience of all owners’ and guests.

Below are just some of the benefits you'll receive while working with Capital Vacations!
• Competitive pay
• Paid time off
• Career growth
• Medical / Dental / Vision insurance
• 401k
• Enthusiastic team environment
• Travel Perks to all our Resort locations

Position Summary:

The Owner Services Liaison at the Grand Crowne resort will provide on-site concierge services for Grand Crowne owners. These service requests may be initiated either by telephone contact or through face-to-face contact at the resort.

Principal Duties and Responsibilities

  • Assist owners with new or existing reservations via phone calls and/or face to face at the resort

  • Serve as liaison to Interval International for reservation bookings

  • Upon request by owner(s), initiates necessary paperwork to facilitate a deed transfer or deed back

  • Answers phone calls using proper telephone etiquette, guides, and transfers callers to appropriate department to handle owner request

  • Represents the resort and Capital Vacations in face to face interactions in a professional and caring manner

  • Prepares required spreadsheets and communicates transaction requests in a timely manner

  • Ability to create reports and communicate findings to leadership

  • Constantly communicates with the management of any issues and provides solutions

  • Ensures all travel request forms are completed in a timely manner and within set goals

  • Maintains neatness of work area

  • Other duties as assigned including assisting with check-in of guests and PBX operator

General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Job Requirements

Education, Essential Training / Certifications, and Experience:

• 2+ years of Customer Service experience
• Proficiency with Microsoft Office applications, High proficiency in MS Excel (Required)
• Previous experience as customer service, reservations, or travel agent (desired)
• A strategic mindset to problem-solve and craft win/win solutions
• Experience working with Owners in a timeshare or call center atmosphere
• Knowledge in Time Share Ware is a plus

Skills, Knowledge, and Abilities:

• Strong analytic, problem-solving skills to pinpoint issues and identify solutions
• Strong written and verbal communication skills
• High-end customer service skills
• Travel experience
• Flexible schedule – Ability to work holidays and weekends are a must
• Competent working with Microsoft Office Suite, including Word, Outlook, and Excel