Purpose

The Hospitality Specialist –Night Auditor is responsible for all EOD accounting functions and communications with the security team to ensure the safety of our guests.

Principal Duties and Responsibilities

• Responsibilities listed may not apply to all locations

• Greets guests courteously and registers guests into the resort

• Assists with the maintenance and control of room inventory and availability

• Possesses knowledge of all resort services

• Possesses knowledge of reservation and billing system

• Possesses knowledge of resorts cash and credit card policies and procedures

• Possesses knowledge of the resorts products, rates, and special programs

• Answers company telephone or switchboard promptly and in a professional manner

• Ensures that all transactions for the day of the audit are accounted for and processed correctly in the property management and relevant computer systems

• Ensures that all reports are printed and distributed to relevant departments, head of department and corporate

• Distributes guest, administrative mail and packages

• Possesses knowledge of the resort emergency procedures and how to implement them

• Completes check-in packages and procedures for each guest/owner

• Completes check-out procedures for guest/owner

• Works closely with all departments to ensure guest satisfaction

• Assists guests with inquiries, requests, and complaints

• Maintains a professional and neat working area

• Maintains a professional and neat appearance while on duty

• Performs all related duties as assigned

General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.

Job Requirements

• Must be able to work Thursday, Friday, Saturday, Sunday- year round

• Must have reliable transportation

• Prior hotel/timeshare resort night audit experience preferred, but not required

• Excellent customer service and hospitality skills a must

Shift: Additional hours may be necessary to meet deadlines and accommodate staffing needs

Thursday, 6p-12a
Friday 6p-1a
Saturday 6p-1 a
Sunday 6p-1a

• Additional hours may be available to cover other night shifts as needed.

Travel:

• None