Hospitality Specialist- PBX Operator-- Silver Lake

Kissimmee, FL, US

Silver Lake

Front Desk

Opportunity for career advancement in a fast paced, growth-oriented Organization.

Below are just some of the benefits you'll receive!
• Competitive Salary
• Paid time off
• Career growth
• Medical / Dental / Vision insurance
• 401k
• Enthusiastic team environment
• Travel Perks to all our Resort locations


The Hospitality Specialist–PBX operator will answer all incoming calls to Grand Crowne Resort and designate out to the appropriate department or trouble shoot via phone.

Principal Duties and Responsibilities

  • Is responsible for the efficient and courteous operation of the front desk PBX
  • Is responsible for assisting checking guests efficiently and courteously.
  • Collect balances and post appropriate room charges
  • Answers and transfers all calls from the switchboard using proper telephone etiquette
  • Answers guest questions about local restaurants and attractions
  • Makes courtesy calls and follow up calls to all guests’ issues
  • Sends confirmation letters to owners/guests
  • Coordinates with all other departments to ensure a smooth response to guest’s requests
  • Processes all incoming revenue from all departments daily
  • Opens and closes the credit card machines and cashier audit reports
  • Balances out cash drawer, processes advance deposits when making reservations, collects money and posts the transactions from other departments
  • Orders office supplies as needed
  • Prepares night audit daily
  • Enters maintenance and service requests in SPI promptly
  • Makes reservations most courteously and efficiently
  • Makes room moves and stay-over requests for guests as needed to ensure guest satisfaction
  • Runs reports and corrects errors before the guests check-in
  • Performs any other inventory management changes as directed by the supervisor or manager
  • Prepares check-in packets for the upcoming week
  • Makes rental calls to notify owners whether their villa rented or not
  • Responds to online reviews
  • Reconciles rentals for the previous month
  • Checks online travel agents for rental inbounds
  • Makes daily post office and banking runs
  • Blocks RCI points for unpaid accounts
  • Manages RCI banking, membership changes, and cancellations
  • All other duties as assigned by management

Responsibilities listed may not include all tasks or apply to all resort locations, an official job description will be provided and signed on the first day of employment.

Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!

Here’s what you can expect: At Capital Vacations we are united by a common purpose of “Travel. Gather. Smile. Repeat.” We pride ourselves on bringing our passion, innovation, and boldness to travel, enriching the lives of those we serve. We encourage you to join our team and help us in fulfilling our purpose. If this opportunity excites you, and if you have the following qualifications, we invite you to apply for our team:

Job Requirements

Education, Essential Training / Certifications, and Experience:

  • High School Diploma/ GED
  • Experience or comparable knowledge in the Resort/Hotel industry; Timeshare knowledge is preferred
  • Basic computer skills, and attention to detail. Excellent customer service skills with the ability to work under pressure. Active listener, excellent verbal and written communication skills.
  • Ability to have a flexible schedule


  • Weekdays and Weekends. 7am -3:30pm & 1pm-9pm
  • Weekends required.