Front Desk Agent (Part Time) Friday - Sunday

Palm Desert, CA, US

Desert Breezes Resort

Front Desk

Job Title

Front Desk Agent Part - Time

Department: Front Desk                                                         Location: Desert Breezes Resort

 

Job Summary:

To ensure guest satisfaction and safety by providing efficient and courteous service of guest registration, and guest requests. The Resort prides itself with above and beyond customer service for our guests and owners. Therefore, we expect our Staff to maintain a high level of integrity and service and to always attend to our guests’ needs in a professional manner.

Reports to / Supervision Received:

 

  1. Manager: Greg Pannoni
  2. General Manager: Al Hippe

 

Job Expectations:

1. Display a pleasant, professional, and guest-oriented attitude at all times.

2. Understand the importance of guest communication and satisfaction.

3. Apply good communication with guests, and co-workers to enhance the guest experience.

4. Know and understand resort policies and procedures in entirety.

5. Inform the manager/management of all resort happenings.

6. Must be flexible to work with different shifts/schedules, able to work weekends and holidays.

 

Essential Functions:

 

1. Guest Service:

  • Display a pleasant, professional, and guest-oriented attitude at all times.
  • Accountable for guest satisfaction by ensuring service standards are met, and guests’ needs and concerns are responded to promptly with a focus on service recovery when applicable.
  • Anticipates and responds to guests in a friendly and positive manner.
  • Process check-ins and check-outs, verify billing, create reservations, and special process requests.
  • Assists in achieving business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.

2. People Management and Training:

  • Ensures all required training for department employees is completed and training records are maintained.
  • Analyzes quality issues, identifies training needs, suggests changes, and ensures implementation to improve results.
  • Utilizes available resources and adheres to training policies. Promotes collaboration and a positive, professional work environment.

3. Financial Results and Cost Control:

  • Responsible for assisting in effective labor management through proper scheduling, monitoring, and adjusting based on business needs.
  • Monitors room availability, follows restrictions, and all booking policies and procedures.
  • Drives sales and maximizes revenue by up-selling rooms and amenities.
  • Uses expertise to suggest and implement changes to front desk operations as needed while maximizing revenue and occupancy.

4. Self/Workload Management:

  • Attends all daily, weekly, and/or monthly department meetings to ensure proper communication/planning occurs.
  • Attention to detail, good communication skills, and leadership ability.
  • Excellent organization skills, and a high degree of creativity to facilitate efficient problem-solving.
  • Manage multiple priorities and work in an environment with frequent interruptions and Follow and Adheres to all Company Policies and Standard Operating Procedures. ???????

5. Manage all special projects, and oversee Night Audit to completion and other duties as assigned by the Manager.

 

Knowledge, Skill, and Experience:

1. Minimum Education (or substitute experience) required:

  • High school diploma or equivalent

2. Minimum Experience required:

  • Friendly Demeanor

3. Skills Required:

  • Must have good oral and written communication skills
  • Ability to multi-task
  • Ability to take charge in an emergency situation
  • Ability to sustain high-stress situations

 

Physical Job Description

Typical Working Conditions:
(Describe environment including exposure to heat, cold, fumes, chemicals, allergens, mold, etc.)

  • All weather conditions will be experienced. Work will be a combination of indoor office; outdoor grounds; some hands-on while working with employees.

Equipment Used:
(List all manual and automated equipment used in the course of performing essential functions.)

  • Computer, keyboard, mouse, phone, calculator, copier, fax machine

Essential Physical Tasks:
(List all physical tasks encountered in performing essential functions.)

  • Ability to stand while using the computer or phone and completing work-related tasks.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Discounted Resort Stays

Paid Time Off

Life Insurance

Long-Term Disability

Professional Development

Competitive Compensation

Rapid Growth

Corporate Discounts