Roper, NC, US
Waterside at the Point
Front Desk
Opportunity for career advancement in a fast-paced, growth-oriented organization!
Below are just some of the benefits you'll receive:
What are you motivated by?:
We are seeking a highly motivated and customer-focused individual to join our team as a Hospitality Specialist. As a Hospitality Specialist, you will play a vital role in ensuring exceptional customer service experience for our guests. You will be responsible for providing a warm and welcoming environment, addressing guest needs, and ensuring their satisfaction throughout their stay.
What you’re great at:
Responsible for the efficient and courteous operations of the front desk.
Responsible for checking guests in/out. Collect balances, post appropriate room charges, make reservations, make room moves, and stay-over requests for guests as needed to ensure guest satisfaction. Check online travel agents for rental inbound. Run reports and correct errors before guest check-in. Prepare night audit daily.
Answers calls from using proper telephone etiquette. Having the ability to answer guest questions about local restaurants and attractions.
Make courtesy calls and follow-up calls to all guest’s issues.
Coordinate with all other departments to ensure a smooth response to guest’s requests.
Perform any other inventory management changes as directed by the supervisor or manager.
Prepare check-in packets for the upcoming week, order office supplies as needed.
All other duties as assigned.
Responsibilities listed may not include all tasks or apply to all resort locations, an official job description will be provided and signed on the first day of employment.
Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!
Here’s what you can expect:
At Capital Vacations we are united by a common purpose of “Travel. Gather. Smile. Repeat.” We pride ourselves on bringing our passion, innovation, and boldness to travel, enriching the lives of those we serve. We encourage you to join our team and help us in fulfilling our purpose. If this opportunity excites you, and if you have the following qualifications, we invite you to apply for our team:
Here’s what you have already achieved:
High School Diploma/GED preferred
Prior experience in a hospitality or customer service role preferred
Computer skills, attention to detail, excellent customer service skills, and the ability to work under pressure
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Medical Insurance
Dental Insurance
Vision Insurance
Discounted Resort Stays
Paid Time Off
Life Insurance
Long-Term Disability
Professional Development
Competitive Compensation
Rapid Growth
Corporate Discounts