We are excited to announce that Capital Vacations is expanding to Sedona, Arizona! Join Our Growing Team and Make an Impact!

Company Overview

At Capital Vacations, we foster a vibrant work environment that encourages collaboration, personal growth, and success. We believe in empowering our employees with the tools and support they need to thrive, making us a premier choice for those looking to advance their careers in the hospitality sector. Join us and be part of a dynamic team that is passionate about creating memorable vacation experiences for our members.

As the Administrative Manager, you will oversee the Administration Department, which includes Guest Services, Tours, Contracts, and Quality Assurance. You will be responsible for maintaining proper sales and marketing procedures across these departments while ensuring exceptional service delivery and compliance with company standards.

Principal Duties and Responsibilities

• Staff Management: Train, motivate, and monitor the Sales and Marketing Administration staff to maintain high performance.
• Budget Management: Collaborate with Sales and Marketing Management to keep the overall site budget within acceptable standards.
• Policy Implementation: Maintain and communicate company policies while implementing them effectively across all departments.
• Reporting: Ensure accurate reports are generated and distributed as directed.
• Integrity Maintenance: Uphold the integrity of Capital Vacations ownership through quality assurance processes.
• Administrative Support: Oversee the processing of contracts, including verification of accuracy, equity reports, and credit applications.
• Customer Service: Provide exceptional service to owners during closings and ensure satisfaction before, during, and after the cancellation period of any purchase.
• Document Management: Ensure all documents are handled correctly and that contract files are prepared for funding and filed in compliance with company policies.
• Issue Resolution: Handle misrepresentation concerns and client disputes, reporting escalated issues to upper management.
• Performance Standards: Maintain a low net cancellation rate and meet closing percentage targets as set by the company.
• General Administrative Duties: Complete administrative assignments in an orderly and timely manner and foster a productive working environment.

Job Requirements

Education and Experience:

• Real Estate License or willingness to obtain one before start date.
• 5-7 years of experience in an office environment or relevant field.
• Experience in the Timeshare industry and administrative functions preferred.

Skills, Knowledge, and Abilities:

• Strong personnel and management skills, with a technical competency in office processes.
• Ability to multitask and adapt in a fast-paced environment.
• Excellent time management, written, and verbal communication skills.
• Diverse knowledge encompassing human resources, contracts, accounting, planning and development, marketing, and record retention.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and capable of efficient typing.
• Strong customer service orientation and problem-solving skills.
• Flexibility to work additional hours, weekends, and be on-call as needed.

Shift and Travel

• Regular hours with additional hours required to meet deadlines or cover shifts.
• Travel for training and roadshows may be required.

Why Join Capital Vacations?

• Competitive compensation with opportunities for bonuses.
• Comprehensive benefits package including company-paid life insurance, long-term disability, medical, dental, vision, 401(k), and discounted vacation stays.
• Ongoing training and development programs to enhance your skills and career growth.

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