Job Description - Non-Exempt

Position Title: Room Attendant

Reports To: Department Management/Resort Management

FLSA Status: Non-Exempt

Purpose

The Room Attendant promotes a positive image of the resort to our guests and Owners by providing a high level of cleanliness and customer service.

Principal Duties and Responsibilities

Responsibilities listed may not apply to all locations
Enters and prepares the room for cleaning
Dusts the room and furniture, vacuums carpet and mops floors
Cleans bathrooms, removing soil, dirt/soap build-up, and hair from the bathroom mirror, vanity, sink toilet, shower walls, bathtub, shower curtain, and floor
Replenishes guestroom and bath supplies:facial, toilet tissue and bathroom amenities in correct amount and location
Cleans closets and door tracts on check-out rooms, removing dust and debris and ensuring the correct amount and placement of hangers, extra blanket/pillow and luggage rack
Removes dirty bed linen and makes the bed with clean linen
Performs rotation cleaning duties (e.g.,steam-clean carpets, spring cleaning, super cleaning, etc.) as required
Performs minor maintenance duties such as changing light bulbs, filters, etc.
Anticipates guests’ needs, responds promptly and acknowledges all guests, however busy and whatever time of day, maintaining positive guest relations at all times
Is familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately
Attends to and resolves guest calls, guest requests, and guest complaints.
Monitors and maintains cleanliness, sanitation, and organization of assigned work areas
Authorizes to enter in guestrooms for cleaning and providing turndown services as per requirement
Follows the standard operating procedures
Achieves and exceeds the guest satisfaction score
Assists other team members, ready and available to step in at a moment notice
Updates status of rooms cleaned on the assignment sheet
Returns and restocks cart at the end of shift
All other duties as assigned

General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.

Job Requirements

Education, Essential Training / Certifications, and Experience:

High School Diploma/GED
Previous hotel-related experience desired

Skills, Knowledge, and Abilities:

Must have high energy with a passion for cleanliness
Attention to detail
Ability to multi-task
Ability to work in a fast-paced environment with accuracy
Maintains a desire to improve the quality of work
Ability to maintain professional conduct at all times
Flexible schedule, ability to work evenings, weekends and holidays

Shift: Additional hours may be necessary to accommodate the number of guest check-ins/outs

Regular Hours and Weekend

Travel:

None

R.O. Housekeeping/Room Inspector

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Benefits